{"product_id":"communication-skills-for-pharmacists-building-relationships-improving-patient-care-9781582121321","title":"Communication Skills for Pharmacists: Building","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cem\u003eCommunication Skills for Pharmacists: Building Relationships, Improving Patient Care, third edition\u003c\/em\u003e, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high quality care. Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes. To improve medication use and patient outcomes, pharmacists need skill in building these relationships. \u003cbr\u003e\u003cbr\u003eKey Features:\u003cul\u003e\n\u003cli\u003e15 chapters from the second edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients accept the behavior changes needed to manage their illness. \u003c\/li\u003e\n\u003cli\u003eA new chapter on communicating about sensitive medical issues (e.g., depression, erectile dysfunction) and a second new chapter on communicating with patients who have literacy limitations. \u003c\/li\u003e\n\u003cli\u003eA detailed patient counseling checklist to help pharmacists with the timing and organization of the information they provide to patients and the information they receive from patients. \u003c\/li\u003e\n\u003cli\u003eDozens of examples of good and bad pharmacist–patient and pharmacist– physician dialogues. \u003c\/li\u003e\n\u003cli\u003eQuestions for reflection at the end of each chapter.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eIntroduction.\u003c\/li\u003e\n\u003cli\u003e1. Caring, Covenants, Codes, and Commitment\u003c\/li\u003e\n\u003cli\u003e2. Developing the Relationship\u003c\/li\u003e\n\u003cli\u003e3. Choosing to See Patients as People\u003c\/li\u003e\n\u003cli\u003e4. Listening and Empathic Responding\u003c\/li\u003e\n\u003cli\u003e5. Patient Counseling\u003c\/li\u003e\n\u003cli\u003e6. Managing the Angry Patient\u003c\/li\u003e\n\u003cli\u003e7. Assertiveness\u003c\/li\u003e\n\u003cli\u003e8. Conflict Management\u003c\/li\u003e\n\u003cli\u003e9. Helping Patients with Change\u003c\/li\u003e\n\u003cli\u003e10. Interacting with Physicians\u003c\/li\u003e\n\u003cli\u003e11. Supportive Communication\u003c\/li\u003e\n\u003cli\u003e12. Choosing an Appropriate Response\u003c\/li\u003e\n\u003cli\u003e13. Persuasive Communication\u003c\/li\u003e\n\u003cli\u003e14. Immediacy: How Word Choice and Nonverbal Cues Affect\u003c\/li\u003e\n\u003cli\u003e the Relationship\u003c\/li\u003e\n\u003cli\u003e15. Cultural Competence\u003c\/li\u003e\n\u003cli\u003e16. Communicating about Sensitive Issues\u003c\/li\u003e\n\u003cli\u003e17. Communicating with Patients Who Have Literacy\u003c\/li\u003e\n\u003cli\u003e Limitations\u003c\/li\u003e\n\u003cli\u003eIndex\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"American Pharmacists Association","offers":[{"title":"Default Title","offer_id":49532633022807,"sku":"9781582121321","price":48.6,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781582121321.jpg?v=1731887861","url":"https:\/\/bookcurl.com\/products\/communication-skills-for-pharmacists-building-relationships-improving-patient-care-9781582121321","provider":"Book Curl","version":"1.0","type":"link"}