{"product_id":"communication-for-constructive-workplace-conflict-9781119671565","title":"Communication for Constructive Workplace Conflict","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eRecipient of the NCA Organizational Communication Division's Outstanding Textbook Award 2023A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence.    Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author's 25 years of \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eList of Boxes vii\u003c\/p\u003e \u003cp\u003eList of Tables ix\u003c\/p\u003e \u003cp\u003eList of Figures x\u003c\/p\u003e \u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e1 Theoretical Framework – The Social Construction of Conflict 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit One Listen 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2 Challenges to Effective Listening 21\u003c\/p\u003e \u003cp\u003e3 Listening as Reflective Practice 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Two Engage 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Obstacles to Engaging Conflict 57\u003c\/p\u003e \u003cp\u003e5 Changing the Rules of Engagement 81\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Three Acknowledge 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 The Importance of Belonging and Recognition 109\u003c\/p\u003e \u003cp\u003e7 Acknowledging Team Member Contributions 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Four Rapport (Building) 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8 Building Relationships and Trust 151\u003c\/p\u003e \u003cp\u003e9 Building an Organizational Culture of Forgiveness 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Five Nurture 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 Nurturing through Organizational Conflict Management Systems 195\u003c\/p\u003e \u003cp\u003e11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211\u003c\/p\u003e \u003cp\u003e12 LEARNing to Communicate for Constructive Workplace Conflict 241\u003c\/p\u003e \u003cp\u003eIndex 259 \u003c\/p\u003e","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":51039267029335,"sku":"9781119671565","price":58.05,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119671565.jpg?v=1750943103","url":"https:\/\/bookcurl.com\/products\/communication-for-constructive-workplace-conflict-9781119671565","provider":"Book Curl","version":"1.0","type":"link"}