{"product_id":"coaching-knock-your-socks-off-service-knock-your-socks-off-series-9780814479353","title":"Coaching Knock Your Socks Off Service Knock Your","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e    \u003cp\u003e 'Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.' \u003c\/p\u003e  ","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":51038454153559,"sku":"9780814479353","price":14.24,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780814479353.jpg?v=1750940357","url":"https:\/\/bookcurl.com\/products\/coaching-knock-your-socks-off-service-knock-your-socks-off-series-9780814479353","provider":"Book Curl","version":"1.0","type":"link"}