{"product_id":"business-process-outsourcing-9780471655770","title":"Business Process Outsourcing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eBusiness Process Outsourcing (BPO) is becoming the new revolution as company''s of all sizes are seeking to take advantage of this source of competitive advantage.\u003cbr\u003e This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.\u003cbr\u003e * Discusses both the how and why of business process outsourcing with a straightforward how to approach.\u003cbr\u003e * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.\u003cbr\u003e * Empowers businesses of all sizes to take advantage of this all-encompassing business r\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eForeword.  \u003cp\u003ePreface.\u003c\/p\u003e \u003cp\u003eAcknowledgments.\u003c\/p\u003e \u003cp\u003ePART ONE: BPO Overview.\u003c\/p\u003e \u003cp\u003eCHAPTER 1: What Is So Revolutionary about BPO?\u003c\/p\u003e \u003cp\u003eCHAPTER 2: Who Is Using BPO and How?\u003c\/p\u003e \u003cp\u003ePART TWO: To BPO or Not to BPO?\u003c\/p\u003e \u003cp\u003eCHAPTER 3: Identify and Select the BPO Opportunity.\u003c\/p\u003e \u003cp\u003eCHAPTER 4: Identify and Manage the Costs of BPO.\u003c\/p\u003e \u003cp\u003ePART THREE: BPO Vendor Selection.\u003c\/p\u003e \u003cp\u003eCHAPTER 5: Identify and Select a BPO Vendor.\u003c\/p\u003e \u003cp\u003eCHAPTER 6: BPO Contracts.\u003c\/p\u003e \u003cp\u003ePART FOUR: Executing an Outsourcing Project.\u003c\/p\u003e \u003cp\u003eCHAPTER 7: Managing the BPO Transition.\u003c\/p\u003e \u003cp\u003eCHAPTER 8: Managing the Buyer–Vendor Relationship.\u003c\/p\u003e \u003cp\u003eCHAPTER 9: Infrastructure Considerations and Challenges.\u003c\/p\u003e \u003cp\u003eCHAPTER 10: Business Risks and Mitigation Strategies.\u003c\/p\u003e \u003cp\u003ePART FIVE: The Future of BPO.\u003c\/p\u003e \u003cp\u003eCHAPTER 11: Future Potential for BPO.\u003c\/p\u003e \u003cp\u003eEndnotes.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":53515431280983,"sku":"9780471655770","price":63.0,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/business-process-outsourcing-9780471655770","provider":"Book Curl","version":"1.0","type":"link"}