{"product_id":"business-process-outsourcing-2e-w-url-9780470044834","title":"Business Process Outsourcing 2E w URL","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eMany corporations make the decision to outsource in order to be more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. Business Process Outsourcing shows organizations how to request proposals and negotiate and close the agreement in order to create the outsourcing strategy.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"This book provides a welcome and detailed account of what BPOs are, how to measure outsourcing performance...\" (\u003ci\u003eGovernment Opportunities\u003c\/i\u003e, July 2007) \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eABOUT THE WEB SITE.  \u003cp\u003eABOUT THE AUTHORS.\u003c\/p\u003e \u003cp\u003ePREFACE.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 1: OVERVIEW.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 The Emerging Market.\u003c\/p\u003e \u003cp\u003e1.2 What Is BPO?\u003c\/p\u003e \u003cp\u003e1.3 BPO Categories.\u003c\/p\u003e \u003cp\u003e1.4 Reasons for Outsourcing Business Processes.\u003c\/p\u003e \u003cp\u003e1.5 Integration: Making BPO Fit.\u003c\/p\u003e \u003cp\u003e1.6 BPO Vendors.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 2: PLANNING STAGE.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Outsourcing as an Option.\u003c\/p\u003e \u003cp\u003e2.2 Defining the Scope of the Transaction.\u003c\/p\u003e \u003cp\u003e2.3 Selecting a Group of Potential Vendors.\u003c\/p\u003e \u003cp\u003e2.4 Request for Proposal.\u003c\/p\u003e \u003cp\u003eAppendix 2.1 Nondisclosure Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 2.2 Questionnaire for Assessing Legal Resources Required.\u003c\/p\u003e \u003cp\u003eAppendix 2.3 Questionnaire for Assessing Legal Resources Required (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 2.4 Request for Information.\u003c\/p\u003e \u003cp\u003eAppendix 2.5 Request for Proposal.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 3: SELECTING THE VENDOR.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Evaluating the Proposals.\u003c\/p\u003e \u003cp\u003e3.2 Notifying the Preferred Vendor(s).\u003c\/p\u003e \u003cp\u003eAppendix 3.1 Evaluation of Vendor Proposals Relating to the Provision of BPO Services.\u003c\/p\u003e \u003cp\u003eAppendix 3.2 Letter of Intent (Customer Form).\u003c\/p\u003e \u003cp\u003eAppendix 3.3 Letter of Intent (Vendor Form).\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 4: NEGOTIATIONS: STRATEGY AND PROCESS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Forging the Legal Relationship.\u003c\/p\u003e \u003cp\u003e4.2 Negotiating Process.\u003c\/p\u003e \u003cp\u003e4.3 Exposure Analysis.\u003c\/p\u003e \u003cp\u003e4.4 People Negotiate, Not Companies.\u003c\/p\u003e \u003cp\u003e4.5 Negotiating Strategy.\u003c\/p\u003e \u003cp\u003eAppendix 4.1 Due Diligence Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 4.2 Model Term Sheet.\u003c\/p\u003e \u003cp\u003eAppendix 4.3 Legal Due Diligence Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 4.4 Issues Arising in Connection with Implementing a Shared Services Center.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 5: BUSINESS PROCESS OUTSOURCING CONTRACT.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Overview.\u003c\/p\u003e \u003cp\u003e5.2 Use of Attorneys.\u003c\/p\u003e \u003cp\u003e5.3 Key Contract Issues.\u003c\/p\u003e \u003cp\u003e5.4 Regaining Strategic Control.\u003c\/p\u003e \u003cp\u003e5.5 Pricing Considerations.\u003c\/p\u003e \u003cp\u003e5.6 Assembling the Team.\u003c\/p\u003e \u003cp\u003eAppendix 5.1 Checklist: Key Issues in BPO Agreements (General).\u003c\/p\u003e \u003cp\u003eAppendix 5.2 Checklist: Key Issues in HRO Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 5.3 Checklist: Key Issues in F\u0026amp;A Outsourcing Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 5.4 Checklist: Key Issues in Procurement Outsourcing Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 5.5 Checklist: Key Issues in Logistics and Warehouse Management Outsourcing Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 5.6 Business Process Outsourcing Agreement (Customer Form).\u003c\/p\u003e \u003cp\u003eAppendix 5.7 Business Process Outsourcing Agreement (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 5.7A A Proprietary Rights Rider (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 5.8 COLA Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 5.9 Joint Management Procedures.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 6: MEASURING PERFORMANCE.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Overview.\u003c\/p\u003e \u003cp\u003e6.2 Service Levels.\u003c\/p\u003e \u003cp\u003e6.3 Benchmarking.\u003c\/p\u003e \u003cp\u003eAppendix 6.1 Customer Satisfaction Survey Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 6.2 List of Reports.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 7: HUMAN RESOURCES.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Transitioning Employees to the Vendor.\u003c\/p\u003e \u003cp\u003e7.2 Due Diligence.\u003c\/p\u003e \u003cp\u003e7.3 Terms and Conditions of Employment.\u003c\/p\u003e \u003cp\u003e7.4 Transitioning Employees from Customer to Vendor.\u003c\/p\u003e \u003cp\u003e7.5 Human Resources Representatives.\u003c\/p\u003e \u003cp\u003e7.6 Contract-Related Issues.\u003c\/p\u003e \u003cp\u003eAppendix 7.1 Stay Incentives.\u003c\/p\u003e \u003cp\u003eAppendix 7.2 Human Resources Sample Language for the Request for Proposal.\u003c\/p\u003e \u003cp\u003eAppendix 7.3 Human Resources: Sample Terms and Conditions for Employee Transition in the United States.\u003c\/p\u003e \u003cp\u003eAppendix 7.4 Employee Confidentiality Agreement.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 8: TRANSFORMATIONAL OUTSOURCING.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Moving from A to C.\u003c\/p\u003e \u003cp\u003e8.2 Internal Considerations.\u003c\/p\u003e \u003cp\u003e8.3 Project Definition.\u003c\/p\u003e \u003cp\u003e8.4 Maintaining Multiple Environments.\u003c\/p\u003e \u003cp\u003e8.5 Using Subcontractors.\u003c\/p\u003e \u003cp\u003e8.6 Key Contract Provisions.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 9: INTERNATIONAL CONSIDERATIONS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 International Transactions.\u003c\/p\u003e \u003cp\u003e9.2 Contract and Legal Issues.\u003c\/p\u003e \u003cp\u003eAppendix 9.1 Checklist: Key Issues in Global BPO Transactions.\u003c\/p\u003e \u003cp\u003eAppendix 9.2 Offshore Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 9.3 Local Counsel Questionnaire.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 10: INFORMATION PRIVACY AND SECURITY ISSUES.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Introduction.\u003c\/p\u003e \u003cp\u003e10.2 Selected Information Privacy Laws.\u003c\/p\u003e \u003cp\u003e10.3 Selected Information Security Laws.\u003c\/p\u003e \u003cp\u003e10.4 Company Privacy Policies.\u003c\/p\u003e \u003cp\u003e10.5 Global Issues.\u003c\/p\u003e \u003cp\u003e10.6 Offshore Outsourcing.\u003c\/p\u003e \u003cp\u003e10.7 Practice Tips.\u003c\/p\u003e \u003cp\u003eAppendix 10.1 Data Privacy Questionnaire for Proposed Outsourcing Transaction.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 11: EXHIBITS AND ANCILLARY AGREEMENTS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 A Critical Part of the BPO Contract.\u003c\/p\u003e \u003cp\u003e11.2 Exhibit Listings.\u003c\/p\u003e \u003cp\u003e11.3 Checklists for the Exhibits.\u003c\/p\u003e \u003cp\u003e11.4 Ancillary Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 11.1 General Assignment and Bill of Sale.\u003c\/p\u003e \u003cp\u003eAppendix 11.2 Teaming Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 11.3 Legal Checklist for ASPs.\u003c\/p\u003e \u003cp\u003eAppendix 11.4 Legal Due Diligence Checklist for Companies Transacting with ASPs.\u003c\/p\u003e \u003cp\u003eAppendix 11.5 Business Continuity Issues for Customers to Consider When Evaluating an Application Service Provider.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 12: POSTNEGOTIATION ACTIVITIES.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 Contract Signing.\u003c\/p\u003e \u003cp\u003e12.2 Press Release.\u003c\/p\u003e \u003cp\u003e12.3 Autopsy.\u003c\/p\u003e \u003cp\u003e12.4 Risk Analysis.\u003c\/p\u003e \u003cp\u003e12.5 Contract Administration.\u003c\/p\u003e \u003cp\u003e12.6 Implementing the Transition Plan.\u003c\/p\u003e \u003cp\u003e12.7 Notifying Third Parties.\u003c\/p\u003e \u003cp\u003eAppendix 12.1 Consent Letter.\u003c\/p\u003e \u003cp\u003eAppendix 12.2 Consent Letter (Access\/Installation).\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 13: RENEGOTIATION AND TERMINATION.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 Overview.\u003c\/p\u003e \u003cp\u003e13.2 Renegotiation\/Termination Process.\u003c\/p\u003e \u003cp\u003e13.3 What Does the Contract Say?\u003c\/p\u003e \u003cp\u003e13.4 Additional Issues to Consider.\u003c\/p\u003e \u003cp\u003e13.5 Termination Plan.\u003c\/p\u003e \u003cp\u003eAppendix 13.1 Customer Checklist for Renegotiating\/ Terminating BPO Transactions.\u003c\/p\u003e \u003cp\u003eAppendix 13.2 Due Diligence Checklist for Customers Considering Termination.\u003c\/p\u003e \u003cp\u003eAppendix 13.3 Termination Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 13.4 Outline of a Termination Assistance Services Agreement.\u003c\/p\u003e \u003cp\u003eINDEX.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402270253399,"sku":"9780470044834","price":144.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470044834.jpg?v=1730479900","url":"https:\/\/bookcurl.com\/products\/business-process-outsourcing-2e-w-url-9780470044834","provider":"Book Curl","version":"1.0","type":"link"}