{"product_id":"business-and-professional-communication-keys-for-workplace-excellence-9781506369594","title":"Business and Professional Communication: KEYS for Workplace Excellence","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eSupporting the reader in moving from interview candidate, to team member to leader, the text includes an emphasis on building skills for business writing and business presentations and covers new communication technology and social media. A new `Introduction for Students’ introduces the KEYS process to the reader, explaining the benefits of studying business and professional communication. The KEYS organizing theme includes: \u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eKnow Yourself self-assessments and inventories\u003c\/li\u003e\n\u003cli\u003eEvaluate the Professional Context sections that encourage application of knowledge to a variety of professional contexts and situations,\u003c\/li\u003e\n\u003cli\u003eYour Communication Interaction features focusing on making competent communication choices and selecting the appropriate communication channel\u003c\/li\u003e\n\u003cli\u003eStep Back and Reflect sections that present challenges and dilemmas in business and professional contexts, promoting analysis of what went wrong in specific business and professional situations\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\"This book is a well-organized and easily accessible text that provides a clear progression and approach to skill development that can enhance both our communication and approach to management and organizational culture.\"\u003c\/p\u003e \u003cbr\u003e -- Raymond Blanton\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface Acknowledgments Introduction for Students PART I. BEGINNING COMMUNICATION PRINCIPLES CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE    Understanding the Importance of Human Communication in Business and Professional Contexts    Communication: A Complex Process    Communication Apprehension    Communication Ethics    KEYS for Excellence in the Workplace    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION    Verbal Communication    Nonverbal Communication    Codes of Nonverbal Communication    Forming Relationships With Verbal and Nonverbal Communication    KEYS to Excellence in Verbal and Nonverbal Communication    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 3. LISTENING    Hearing and Listening    Barriers to Listening    Listening Styles and Categories    Improving Your Listening    KEYS to Listening Excellence    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember PART II . ENTERING THE WORKPLACE CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION    The Job-Seeking Process    Stage One: Exploring    Stage Two: Researching    Stage Three: Applying    Stage Four: Interviewing    Stage Five: Following Up    Stage Six: Negotiating    KEYS to Excellence in the Job-Seeking Process    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE    Learning Your Workplace Culture    Assimilating College Students    Diversity in Your Workplace: Some Important Concepts    Examples of Diversity in Professional Contexts    KEYS to Excellence in Getting to Know Your Diverse Workplace    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember PART III . DEVELOPING IN THE WORKPLACE CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK    Exploring Relationship Types at Work    The Line Between Professional and Personal    Professional Etiquette    KEYS to Excellence in Interpersonal Communication    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS    How Do Groups Differ From Teams?    Conducting Meetings    Shared Leadership    Problem Solving    Cultivating Innovative Thinking    Conflict in Team Meetings    KEYS to Excellence in Team Communication    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember PART IV. EXCELLING IN THE WORKPLACE CHAPTER 8. TECHNOLOGY IN THE WORKPLACE    Communication and Technology: Tools for Professionals    Drawbacks of Technology    Social Media and Technology: Key Challenges in the Communication Age    Professional Etiquette With Technology    KEYS to Excellence With Communication and Technology    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING    The Importance of Written Communication    Striving for Written Communication Excellence    Types of Written Communication    KEYS to Excellence in Written Communication    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT    What Is Leadership?    Utilizing Power    Improving Communication With Leadership Theories    Hiring the Right Team    Following Up and Following Through    Communicating About Your Team    Dealing With Difficult People    Giving Feedback    Putting It Together    Managing Your Public Image    KEYS to Excellence in Leadership    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember PART V. PRESENTING IN THE WORKPLACE CHAPTER 11. INFORMING AND PERSUADING    The Importance of Presenting With Professional Excellence    Identifying Presentation Opportunities and Purposes    Speaking to Inform    Speaking to Persuade    KEYS to Excellence in Professional Presentations    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 12. SPEECH DESIGN    Analyzing the Audience    Analyzing the Context    Researching    Organizing Your Presentation    Introductions    Conclusions    Language    KEYS to Excellence in Speech Design    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE    Delivering a Presentation With Professional Excellence    PowerPoint and Other Supporting Aids    Practice Makes Perfect    Team Presentations    KEYS to Excellence in Delivering a Speech    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember PART VI . SURVIVING IN THE WORKPLACE CHAPTER 14. WORK–LIFE BALANCE    The Importance of Work–Life Balance    Triggers to Imbalance    Strategies for Balance    KEYS to Excellence With Work–Life Balance    Executive Summary    Explore    Review    Discussion Questions    Terms to Remember Epilogue: Communication Is Work References Glossary Index About the Authors","brand":"SAGE Publications Inc","offers":[{"title":"Default Title","offer_id":53515795235159,"sku":"9781506369594","price":106.38,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/business-and-professional-communication-keys-for-workplace-excellence-9781506369594","provider":"Book Curl","version":"1.0","type":"link"}