{"product_id":"business-analysis-9781118076002","title":"Business Analysis","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe definitive guide on the roles and responsibilities of the business analyst    Business Analysis offers a complete description of the process of business analysis in solving business problems.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xxv\u003c\/p\u003e \u003cp\u003eInternational Institute for Learning, Inc. (IIL) xxvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I THE PROBLEM SOLVER 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 1 What Is a Business Analyst? 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Business Analyst in Context 3\u003c\/p\u003e \u003cp\u003eWhat Is It All About? 4\u003c\/p\u003e \u003cp\u003eThe Role of the Business Analyst 5\u003c\/p\u003e \u003cp\u003eThe Business Analyst in the Center 6\u003c\/p\u003e \u003cp\u003eBusiness Analyst Focus 8\u003c\/p\u003e \u003cp\u003eThe Ideal Business Analyst 9\u003c\/p\u003e \u003cp\u003eLast-Liners 11\u003c\/p\u003e \u003cp\u003eNotes 11\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 2 The Evolution of the Business Analyst 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Business Analyst Hall of Fame 13\u003c\/p\u003e \u003cp\u003eWhere It Began 15\u003c\/p\u003e \u003cp\u003eInformation Systems 17\u003c\/p\u003e \u003cp\u003eThe Rise of the Business Analyst 18\u003c\/p\u003e \u003cp\u003eThe Business Analyst Position 20\u003c\/p\u003e \u003cp\u003eThe Business Analyst Profession 21\u003c\/p\u003e \u003cp\u003eThe Question of Certification 24\u003c\/p\u003e \u003cp\u003eThe Challenge of Business Analyst Certification 25\u003c\/p\u003e \u003cp\u003eThe Value of Certification 26\u003c\/p\u003e \u003cp\u003eNotes 27\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 3 A Sense of Where You Are 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Analysts Coming from IT 30\u003c\/p\u003e \u003cp\u003eBusiness Analysts Coming from the Business Community 31\u003c\/p\u003e \u003cp\u003eLiving with the Business 33\u003c\/p\u003e \u003cp\u003eThe Lone Ranger 35\u003c\/p\u003e \u003cp\u003eWorking Both Sides of the Street 36\u003c\/p\u003e \u003cp\u003eCentral Business Analyst Organization 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 4 What Makes a Good Business Analyst? 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Skillful Business Analyst 40\u003c\/p\u003e \u003cp\u003eIs a Business Analyst Born or Made? 41\u003c\/p\u003e \u003cp\u003eSo What Does It Take to Be a Business Analyst? 42\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 5 Roles of the Business Analyst 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntermediary 49\u003c\/p\u003e \u003cp\u003eFilter 59\u003c\/p\u003e \u003cp\u003eMediator 63\u003c\/p\u003e \u003cp\u003eDiplomat 65\u003c\/p\u003e \u003cp\u003ePolitician 68\u003c\/p\u003e \u003cp\u003eInvestigator 69\u003c\/p\u003e \u003cp\u003eAnalyst 70\u003c\/p\u003e \u003cp\u003eChange Agent 72\u003c\/p\u003e \u003cp\u003eQuality Control Specialist 73\u003c\/p\u003e \u003cp\u003eFacilitator 74\u003c\/p\u003e \u003cp\u003eProcess Improver 79\u003c\/p\u003e \u003cp\u003eIncrease the Value of Organizational Business Processes 79\u003c\/p\u003e \u003cp\u003eBuild It and They Will Come 80\u003c\/p\u003e \u003cp\u003eReducing Complexity 82\u003c\/p\u003e \u003cp\u003ePlaying Multiple Roles 83\u003c\/p\u003e \u003cp\u003eNotes 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II THE PLAYERS 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 6 The Business Analyst and the Solution Team 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Analyst and Project Manager 89\u003c\/p\u003e \u003cp\u003eBusiness Analyst and Systems Analyst 94\u003c\/p\u003e \u003cp\u003eTrying to Do All Jobs 98\u003c\/p\u003e \u003cp\u003eBusiness Analyst and the Rest of the Solution Team 100\u003c\/p\u003e \u003cp\u003eBottom Line 107\u003c\/p\u003e \u003cp\u003eNotes 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 7 The Business Analyst and the Business Community 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConstituents and Constituencies 110\u003c\/p\u003e \u003cp\u003eBusiness Analysts and Upper-Level Management 110\u003c\/p\u003e \u003cp\u003eProduct Stakeholders 113\u003c\/p\u003e \u003cp\u003eSubject Matter Experts 119\u003c\/p\u003e \u003cp\u003eProcess Workers 122\u003c\/p\u003e \u003cp\u003eManaging Expectations 126\u003c\/p\u003e \u003cp\u003eNotes 130\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III THE PROBLEM 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 8 Define the Problem 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFirst Things First 135\u003c\/p\u003e \u003cp\u003eChallenge 1: Finding the Problem 138\u003c\/p\u003e \u003cp\u003eChallenge 2: The Unstated Problem 139\u003c\/p\u003e \u003cp\u003eChallenge 3: The Misunderstood Problem 140\u003c\/p\u003e \u003cp\u003eDefine the Real Problem 141\u003c\/p\u003e \u003cp\u003eThe Problem Determination Game 145\u003c\/p\u003e \u003cp\u003eDocumenting the Problem 154\u003c\/p\u003e \u003cp\u003eProduct Vision 155\u003c\/p\u003e \u003cp\u003eDefine the Vision 157\u003c\/p\u003e \u003cp\u003eCheckpoint Alpha 159\u003c\/p\u003e \u003cp\u003eFocus on the Problem and Vision 161\u003c\/p\u003e \u003cp\u003eNote 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 9 Define the Product Scope 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProject and Product Scopes 163\u003c\/p\u003e \u003cp\u003eProduct Scope 164\u003c\/p\u003e \u003cp\u003eProduct Scope Formula 165\u003c\/p\u003e \u003cp\u003eStrategic Justification 165\u003c\/p\u003e \u003cp\u003eBusiness and Product Constraints 167\u003c\/p\u003e \u003cp\u003eBusiness and Product Risks 168\u003c\/p\u003e \u003cp\u003eFunctional Goals 169\u003c\/p\u003e \u003cp\u003ePolitical Success Factors 171\u003c\/p\u003e \u003cp\u003eProduct Scope Formula 172\u003c\/p\u003e \u003cp\u003eMeasuring 173\u003c\/p\u003e \u003cp\u003eTake the Technical Pulse 174\u003c\/p\u003e \u003cp\u003eApplying the Product Scope 175\u003c\/p\u003e \u003cp\u003eNotes 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 10 Confirm Alignment and Financial Justification 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Business Case 179\u003c\/p\u003e \u003cp\u003eThe Value of IT 180\u003c\/p\u003e \u003cp\u003eConsidering Alignment 181\u003c\/p\u003e \u003cp\u003eOrganization Mission 182\u003c\/p\u003e \u003cp\u003eOrganization Goals 184\u003c\/p\u003e \u003cp\u003eOrganization Strategies 184\u003c\/p\u003e \u003cp\u003eDepartment-Level Mission, Goals, and Strategies 185\u003c\/p\u003e \u003cp\u003eAt the Tactical Level 187\u003c\/p\u003e \u003cp\u003eDetermining the Value of the IT Project 188\u003c\/p\u003e \u003cp\u003eProvide Financial Justification for Solving the Problem 190\u003c\/p\u003e \u003cp\u003eProof of Solution: Feasibility Study 194\u003c\/p\u003e \u003cp\u003eThe Metrics Game 194\u003c\/p\u003e \u003cp\u003eIn the End . . . 195\u003c\/p\u003e \u003cp\u003eNotes 196\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV THE PROCESS 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 11 Gather the Information 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy We Cannot Define Good Requirements 200\u003c\/p\u003e \u003cp\u003eStop Gathering Requirements 201\u003c\/p\u003e \u003cp\u003eUsers Do Not Have Requirements 203\u003c\/p\u003e \u003cp\u003eGather Information, Not Requirements 204\u003c\/p\u003e \u003cp\u003eGathering the Information 205\u003c\/p\u003e \u003cp\u003eInformation-Gathering Plan 206\u003c\/p\u003e \u003cp\u003eInformation-Gathering Session 217\u003c\/p\u003e \u003cp\u003eSolving Common Information-Gathering Issues 225\u003c\/p\u003e \u003cp\u003eIterative Information Gathering 227\u003c\/p\u003e \u003cp\u003eInterviewing 228\u003c\/p\u003e \u003cp\u003eInformation-Gathering Meetings 239\u003c\/p\u003e \u003cp\u003eOther Elicitation Methods 245\u003c\/p\u003e \u003cp\u003eAre We Done Yet? 247\u003c\/p\u003e \u003cp\u003eNotes 249\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 12 Define the Problem Domain 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProblem Domain Analysis 253\u003c\/p\u003e \u003cp\u003eDefining the Domain 256\u003c\/p\u003e \u003cp\u003eChanges in the Problem Domain 261\u003c\/p\u003e \u003cp\u003eNeighboring Constituencies 263\u003c\/p\u003e \u003cp\u003eAncillary Benefits 264\u003c\/p\u003e \u003cp\u003eChange in the Problem 264\u003c\/p\u003e \u003cp\u003eThe Essence 265\u003c\/p\u003e \u003cp\u003eNote 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 13 Determine the Solution 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Accordion Effect 267\u003c\/p\u003e \u003cp\u003eTools and Techniques 268\u003c\/p\u003e \u003cp\u003eDetermining the One Best Solution 278\u003c\/p\u003e \u003cp\u003eConstraining the Solution 279\u003c\/p\u003e \u003cp\u003eStop Analyzing, Already 280\u003c\/p\u003e \u003cp\u003eConfirmation 280\u003c\/p\u003e \u003cp\u003eCheckpoint Beta 283\u003c\/p\u003e \u003cp\u003eNotes 284\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 14 Write the Solution Document 285\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Value of Documentation 285\u003c\/p\u003e \u003cp\u003eThe Anatomy of Requirements 289\u003c\/p\u003e \u003cp\u003eForms of Solution Documentation 300\u003c\/p\u003e \u003cp\u003eWrite the Right Thing 300\u003c\/p\u003e \u003cp\u003eWrite the Thing Right 302\u003c\/p\u003e \u003cp\u003eCanned Brains 305\u003c\/p\u003e \u003cp\u003eRequirements Ownership 306\u003c\/p\u003e \u003cp\u003eComplete the Process 307\u003c\/p\u003e \u003cp\u003eNote 308\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART V PRODUCING THE PRODUCT 309\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 15 Monitor the Product 313\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEntering the Solution Domain 314\u003c\/p\u003e \u003cp\u003eDevelopment Processes 314\u003c\/p\u003e \u003cp\u003eImplementing the Solution 317\u003c\/p\u003e \u003cp\u003eKeep the Light on 319\u003c\/p\u003e \u003cp\u003eThings Change 319\u003c\/p\u003e \u003cp\u003eCheckpoint Charley 320\u003c\/p\u003e \u003cp\u003eThe Watchdog 321\u003c\/p\u003e \u003cp\u003eThe Essence 323\u003c\/p\u003e \u003cp\u003eNotes 323\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 16 Confirm the Business Problem Has Been Solved 325\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCorrect Behavior 326\u003c\/p\u003e \u003cp\u003eAcceptable Level of Confidence 326\u003c\/p\u003e \u003cp\u003eCircumstances of Interest 327\u003c\/p\u003e \u003cp\u003eThe Testing Game 328\u003c\/p\u003e \u003cp\u003eUser Acceptance Testing? 333\u003c\/p\u003e \u003cp\u003eHandling Defects 335\u003c\/p\u003e \u003cp\u003eTesting Does Not Stop at Delivery 335\u003c\/p\u003e \u003cp\u003eNote 336\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 17 Transition and Change Management 337\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSteps to Ensure Successful Change in the Organization 339\u003c\/p\u003e \u003cp\u003eOrchestrate the Transition 341\u003c\/p\u003e \u003cp\u003eFacilitate the Transition 342\u003c\/p\u003e \u003cp\u003eTiming the Change 344\u003c\/p\u003e \u003cp\u003eMajor and Minor Changes 345\u003c\/p\u003e \u003cp\u003eDo Not Change a Thing 345\u003c\/p\u003e \u003cp\u003eWrapping Up 347\u003c\/p\u003e \u003cp\u003eNotes 349\u003c\/p\u003e \u003cp\u003ePOSTSCRIPT Where to Go from Here 351\u003c\/p\u003e \u003cp\u003eFuture of Business Analysis 351\u003c\/p\u003e \u003cp\u003eWhy We Need Business Analysts 352\u003c\/p\u003e \u003cp\u003eThe True Value of the Business Analyst 353\u003c\/p\u003e \u003cp\u003eIncreasing the Value of the Organization 354\u003c\/p\u003e \u003cp\u003ePower to the Business Analyst 356\u003c\/p\u003e \u003cp\u003eNotes 359\u003c\/p\u003e \u003cp\u003eAPPENDIX A Business Analyst Process 361\u003c\/p\u003e \u003cp\u003eAPPENDIX B The Principles 365\u003c\/p\u003e \u003cp\u003eAPPENDIX C Why We Do Not Get Good Requirements 373\u003c\/p\u003e \u003cp\u003eAPPENDIX D Comparison of the Roles of Business Analyst, Systems Analyst, and Project Manager 379\u003c\/p\u003e \u003cp\u003eAPPENDIX E Context-Free Problem Definition Questions 383\u003c\/p\u003e \u003cp\u003eAPPENDIX F List of Nonfunctional Requirements Categories 385\u003c\/p\u003e \u003cp\u003eBibliography 387\u003c\/p\u003e \u003cp\u003eAbout the Author 395\u003c\/p\u003e \u003cp\u003eIndex 397\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406826938711,"sku":"9781118076002","price":51.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118076002.jpg?v=1730497250","url":"https:\/\/bookcurl.com\/products\/business-analysis-9781118076002","provider":"Book Curl","version":"1.0","type":"link"}