{"product_id":"building-a-world-class-service-organization-assessment-tool-9781944659455","title":"Building A World Class Service Organization","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eService leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.","brand":"World Scientific Publishing Co Inc (USA)","offers":[{"title":"Default Title","offer_id":50516008010071,"sku":"9781944659455","price":11.02,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781944659455.jpg?v=1745428478","url":"https:\/\/bookcurl.com\/products\/building-a-world-class-service-organization-assessment-tool-9781944659455","provider":"Book Curl","version":"1.0","type":"link"}