{"product_id":"building-a-digital-future-a-transformational-blueprint-for-innovating-with-microsoft-dynamics-365-9781119747116","title":"Building a Digital Future A Transformational","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe dramatic events of 2020 have clarified the urgent need for digital transformation in countless organizations.  The rise of remote work and the rapidly increasing use of cloud technologies are just two drivers of the relentless pace of digital disruption. Despite this, many companies remain underequipped or hesitant to embrace digital transformation. Understanding the key drivers of change and leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. Building a Digital Future provides a clearly defined roadmap for executing this change with Microsoft Dynamics 365.    Firms of all types and sizes will learn how Microsoft Dynamics 365 can help them: achieve competitive advantages for their businessreduce the time needed to effect change by automating time-consuming tasksdrive innovation and improvements through an evergreen system post implementation Each chapter of this book is curated with best practices, compelling customer examples, pitfalls to avoid, and salient points to remember. Building a Digital Future enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 at the core of their business. Perfect for any business leader looking for a one-stop and comprehensive playbook for transforming their business into a digital powerhouse with Dynamics 365.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003eAbout the Contributors xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Digital Transformation with Dynamics 365 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Digital Transformation and the Case for Change 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChange, Change, Change 4\u003c\/p\u003e \u003cp\u003eDigital Transformation: Key Drivers 6\u003c\/p\u003e \u003cp\u003eDigital Transformation: Disrupt or Be Disrupted 11\u003c\/p\u003e \u003cp\u003eDigital Transformation with Dynamics 365 14\u003c\/p\u003e \u003cp\u003eSumming Up 17\u003c\/p\u003e \u003cp\u003eNotes 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Capabilities for Transforming Your Business with Dynamics 365 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Platform for Change and Transformation 23\u003c\/p\u003e \u003cp\u003eHow to Drive Business Efficiencies 28\u003c\/p\u003e \u003cp\u003eData Platform: The Secret Sauce 29\u003c\/p\u003e \u003cp\u003eBusiness Process: Simplification, Standardization, and Automation 31\u003c\/p\u003e \u003cp\u003eIs There a Choice: Cloud or On-Premise? 34\u003c\/p\u003e \u003cp\u003eSumming Up 36\u003c\/p\u003e \u003cp\u003eNotes 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The Power of the Microsoft Platform 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRise of the Citizen Developer: Improving Productivity with the Power Platform 41\u003c\/p\u003e \u003cp\u003eBuilding Custom Apps with Power Apps 42\u003c\/p\u003e \u003cp\u003eResources and Community Groups 44\u003c\/p\u003e \u003cp\u003eUsing Power BI to Create a Data-Driven Culture 46\u003c\/p\u003e \u003cp\u003eAccelerating Organizational Capability and Driving Efficiency 51\u003c\/p\u003e \u003cp\u003eMoving from Reactive to Proactive with IoT Integration 55\u003c\/p\u003e \u003cp\u003eImproving Experiences with Chatbots and Natural Language Processing 60\u003c\/p\u003e \u003cp\u003eSumming Up 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Blueprint for Executing a Successful Dynamics 365 Project 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Five Cornerstones of Digital Transformation 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStrategic Shift 76\u003c\/p\u003e \u003cp\u003eCultural Shift 78\u003c\/p\u003e \u003cp\u003eShift in People’s Mindset 82\u003c\/p\u003e \u003cp\u003eProcess Shift 90\u003c\/p\u003e \u003cp\u003eGovernance and Control 92\u003c\/p\u003e \u003cp\u003eSumming Up 95\u003c\/p\u003e \u003cp\u003eNotes 96\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Program Readiness 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePlan Before You Leap 98\u003c\/p\u003e \u003cp\u003eDefine Program Benefits and Outcomes 100\u003c\/p\u003e \u003cp\u003eKnowing Your Business Processes 100\u003c\/p\u003e \u003cp\u003ePre-Project Communication 103\u003c\/p\u003e \u003cp\u003eDigital Leadership 103\u003c\/p\u003e \u003cp\u003eSelecting an Implementation Partner 107\u003c\/p\u003e \u003cp\u003ePreparation and Readiness before Program or Project Kick-Off 109\u003c\/p\u003e \u003cp\u003eSumming Up 112\u003c\/p\u003e \u003cp\u003eNotes 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Deep Dive: Organizational Change Management for Dynamics 365 and dx 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFailings of Tactical OCM 118\u003c\/p\u003e \u003cp\u003eWhy Invest in Strategic OCM Before Starting the Project 120\u003c\/p\u003e \u003cp\u003eOrganization After Implementation and Role Change 123\u003c\/p\u003e \u003cp\u003eGain Meaningful Digital Insights for Change 128\u003c\/p\u003e \u003cp\u003eEmbedding Required Cultural Transformation in the Organization 131\u003c\/p\u003e \u003cp\u003eMeasuring User Adoption, Key Performance Indicators, and Benefits Realization 133\u003c\/p\u003e \u003cp\u003eMeasure Benefits Realized Post Go-Live 137\u003c\/p\u003e \u003cp\u003eSumming Up 138\u003c\/p\u003e \u003cp\u003eNotes 140\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Fundamentals of Executing a Successful Dynamics 365 Project 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEffective Communication 142\u003c\/p\u003e \u003cp\u003eImportance of Design Thinking, UX Design, and Customer Journey Mapping 144\u003c\/p\u003e \u003cp\u003eEstablishing Clear Design Principles at the Outset 149\u003c\/p\u003e \u003cp\u003eShortening Project Timescales through Empowered Decision Making and Collocated Teams 152\u003c\/p\u003e \u003cp\u003ePragmatic Approach to the Agile Implementation of Dynamics 365 156\u003c\/p\u003e \u003cp\u003eIncorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum 159\u003c\/p\u003e \u003cp\u003eEmbrace Change: Deliver to Time and Budget 161\u003c\/p\u003e \u003cp\u003eSumming Up 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Driving Innovation and Improvements with Dynamics 365 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Makers and Shakers of Dynamics 365 Transformation 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProject Charter: Roles and Responsibilities 178\u003c\/p\u003e \u003cp\u003eCritical Role of the User on a Dynamics 365 Project 182\u003c\/p\u003e \u003cp\u003eUnderstanding of Value to Use 185\u003c\/p\u003e \u003cp\u003eDelivering Value and Getting an Equitable Return 186\u003c\/p\u003e \u003cp\u003eWhy Users Should Create Dynamics 365 Documentation 187\u003c\/p\u003e \u003cp\u003eRole of Microsoft Customer Success Manager 192\u003c\/p\u003e \u003cp\u003eLeverage Your Community 196\u003c\/p\u003e \u003cp\u003eSumming Up 199\u003c\/p\u003e \u003cp\u003eNotes 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 What Does Post Go-Live Look Like? 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Windows: Planning for Operations 202\u003c\/p\u003e \u003cp\u003eManage Your Dynamics 365 Operations? 203\u003c\/p\u003e \u003cp\u003eBest Practices for Dynamics 365 Operations 208\u003c\/p\u003e \u003cp\u003eValue Add with Continuous Innovation 209\u003c\/p\u003e \u003cp\u003eManaging Your Product Backlog Post Go-Live 218\u003c\/p\u003e \u003cp\u003eSumming Up 223\u003c\/p\u003e \u003cp\u003eNote 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Dynamics 365 Support and Continuous Improvement 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecommendation for the Dynamics 365 Business Team 227\u003c\/p\u003e \u003cp\u003eRecommendations for the Dynamics 365 Application Support Technical Team 229\u003c\/p\u003e \u003cp\u003eHow to Support Dynamics 365 Implementation 232\u003c\/p\u003e \u003cp\u003eHow to Continuously Improve 236\u003c\/p\u003e \u003cp\u003eBenefits Realization 244\u003c\/p\u003e \u003cp\u003eContinuing Culture of Digital Transformation 245\u003c\/p\u003e \u003cp\u003eSumming Up 248\u003c\/p\u003e \u003cp\u003eNotes 249\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Appendices 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A Success Enablers for Dynamics 365 Implementation 259\u003c\/p\u003e \u003cp\u003eAppendix B Microsoft FastTrack for Dynamics 365 275\u003c\/p\u003e \u003cp\u003eIndex 295\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407136399703,"sku":"9781119747116","price":26.06,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119747116.jpg?v=1730498307","url":"https:\/\/bookcurl.com\/products\/building-a-digital-future-a-transformational-blueprint-for-innovating-with-microsoft-dynamics-365-9781119747116","provider":"Book Curl","version":"1.0","type":"link"}