{"product_id":"becoming-a-master-manager-9781119710967","title":"Becoming a Master Manager","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eIntegrating theory and empirical evidence, Becoming a Master helps students and future managers master the dynamics and intricacies of the modern business environment. The text's unique competing values framework provides a deep and holistic understanding of what is required to effectively manage any type of organization. Readers learn to develop and apply critical managerial skills that encourage change, promote adaptability, build stability, maintain continuity, strengthen commitment and cohesion, and yield positive organizational results.    The seventh edition features new and revised content throughout, offering students a comprehensive and up-to-date presentation of critical management competencies and their underlying theoretical value intentions and real-life application. Throughout the text, classroom-tested exercises enable students to assess, analyze, practice, and apply the material while gaining insight into the paradoxes and contradictions that make the practice of management so complex.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface iii\u003c\/p\u003e \u003cp\u003eIntroduction The Competing Values Approach to Management 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat \"Becoming\" A Master Manager Means 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of Character in Mastery 3\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Evolution of Management Models 4\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEarly Twentieth Century: The Emergence of the Rational Goal Model and The Internal Process Model 4\u003c\/p\u003e \u003cp\u003eEarly to Mid-Twentieth Century: The Emergence of the Human Relations Model 7\u003c\/p\u003e \u003cp\u003eLate to Mid-Twentieth Century: The Emergence of the Open Systems Model 7\u003c\/p\u003e \u003cp\u003eLate Twentieth Century: The Emergence of Complexity and Integrative Assumptions 9\u003c\/p\u003e \u003cp\u003eEarly Twenty-First Century: Paradox, Connectivity, Sustainability, and Positive Organizations 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Competing Values Framework 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntegrating Ideas About Effectiveness 11\u003c\/p\u003e \u003cp\u003eThe Use of Opposing Models 12\u003c\/p\u003e \u003cp\u003eBehavioral Complexity and The Effectiveness of Managerial Leaders 13\u003c\/p\u003e \u003cp\u003eAction Imperatives and Competencies for Managers 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eLearning to Become a Master Manager 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCore Competency: \u003c\/i\u003eThinking Critically 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eGoing Public with Your Reasoning 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eThinking Critically 19\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eArgument Mapping 23\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eProviding Warrants 24\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eReflected Best-Self Portrait 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 1 Creating and Sustaining Commitment and Cohesion 28\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnderstanding Self and Others 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment 1: \u003c\/i\u003eAnchors and Oars 29\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment 2: \u003c\/i\u003eYour Character as a Leader 30\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eUnderstanding Self and Others 32\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUse the Johari Window to Analyze Behavior 38\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eHow to Receive Feedback 39\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eSolicit Feedback 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCommunicating Honestly and Effectively \u003c\/b\u003e41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eCommunication Skills 41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eCommunicating Honestly and Effectively 41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUsing the Left-Hand Column to Develop Your Communication Skills 47\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUsing Reflective Listening to Move Thoughts and Feelings to the Right-Hand Column: The Case of Stacy Brock and Terry Lord 47\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Your Reflective Listening Skills 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMentoring and Developing Others 48\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAssumptions about Performance Evaluations 48\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMentoring and Developing Others 49\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUnited Chemical Company 56\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eWhat Would You Include in the Performance Evaluation? 58\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Your Capacity to Develop Others 58\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging Groups and Leading Teams 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAre You a Team Player? 59\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging Groups and Leading Teams 60\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eStay-Alive Inc. 70\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEthics Task Force 70\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eTeam-Building Action Plan 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging and Encouraging Constructive Conflict 72\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow Do You Handle Conflict? 72\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging and Encouraging Constructive Conflict 73\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eZack’s Electrical Parts 80\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eWin as Much as You Can 81\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eManaging Your Own Conflicts 82\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 2 Establishing and Maintaining Stability and Continuity 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOrganizing Information Flows 88\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Data Overload and Information Gaps 88\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eOrganizing Information Flows 89\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eDeciding What to Do with Data Inflows Using the Traffing Method 94\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eMaking Messages Clear, Concise, and Complete 95\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDirecting Your Own Data and Information Traffic 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWorking and Managing Across Functions 96\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eMapping Your Organization 96\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eWorking and Managing Across Functions 97\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eErrors in the Design? 102\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eStudent Orientation 102\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eExamining a Cross-Functional Team 103\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePlanning and Coordinating Projects 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eProject Planning 103\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003ePlanning and Coordinating Projects 104\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003ePlanning a Training Course 113\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eThe Job Fair 115\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eManaging Your Own Project 115\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMeasuring and Monitoring Performance and Quality 116\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Appropriate Performance Criteria 116\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMeasuring and Monitoring Performance and Quality 116\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eImproving Performance in the Health Care Industry 121\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eDeveloping Education Performance Metrics 122\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Performance Metrics for Your Job 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEncouraging and Enabling Compliance 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eReactions to Methods of Encouraging Compliance 123\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eEncouraging and Enabling Compliance 124\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eStrategies Used by the United States to Increase Compliance 131\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eMoving Compliance Outside the Workforce 131\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYour Organization’s Compliance Policies and Practices 132\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 3 Improving Productivity and Increasing Profitability 136\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDeveloping and Communicating A Vision 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow You Develop and Communicate Vision 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eDeveloping and Communicating a Vision 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eDoug Fecher, Wright-Patt Credit Union 143\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eCrafting Your Leadership Story 145\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eEnvisioning Your Career 146\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSetting Goals and Objectives 146\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Your Personal Goals 146\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eSetting Goals and Objectives 147\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eObjectives Don’t Work for Me 153\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eCreating an Implementation Plan 155\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eEvaluating the Use of Goal Setting in Your Organization 155\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMotivating Self and Others 156\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eWhen Are You the Most Motivated and Productive? 156\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMotivating Self and Others 156\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eFrom Motivated to Demotivated in 60 Seconds 164\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEmpowerment and Engagement 165\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eWhen Are You and Your Colleagues the Most Motivated and Productive? 167\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDesigning and Organizing 168\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAssessing Organizational Culture 168\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eDesigning and Organizing 168\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eResponding to Environmental Challenges 179\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUSPS: Prescribe a Possible Future 179\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eUnderstanding the Design of Your Company 180\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging Execution and Driving For Results 180\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eYour Leadership Task Orientation 180\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging Execution and Driving for Results 181\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eExecution and Results in a Crisis Situation 188\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eExamining the Impact of a New CEO on Execution and Results 188\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eKnow Your Time 189\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 4 Promoting Change and Encouraging Adaptability 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUsing Power and Influence Ethically and Effectively 194\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eWho Is Powerful? 194\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eUsing Power Ethically and Effectively 194\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003e“I Hope You Can Help Me Out”: Don Lowell Case Study 202\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eThe Big Move 203\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eBuilding Your Power Base by Changing Your Influence Strategy 204\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChampioning and Selling New Ideas 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eThe Presenter’s Touch: You May Have It but Not Know It 205\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eChampioning and Selling New Ideas 205\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eApplying Communication Tools to Evaluate a Presentation 215\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eImproving a Memo Requesting Additional Personnel 215\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYou Be the Speaker 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFueling and Fostering Innovation 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAre You a Creative Thinker? 217\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eFueling and Fostering Innovation 218\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eCreativity and Managerial Style 224\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEncouraging Creative Thinking 225\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication 1: \u003c\/i\u003eImport an Idea 225\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication 2: \u003c\/i\u003eNew Approaches to the Same Old Problem 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eNegotiating Agreement and Commitment 226\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow Effective Are You at Negotiating Agreement? 226\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eNegotiating Agreement and Commitment 227\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eYour Effectiveness as a Negotiator 231\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eStanding on the Firing Line 232\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eNegotiating at Work 234\u003c\/p\u003e \u003cp\u003e\u003cb\u003eImplementing and Sustaining Change 234\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eChanges in My Organization 234\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eImplementing and Sustaining Change 235\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eReorganizing the Legal Division 243\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUnderstanding Your Own Influence 244\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003ePlanning a Change 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003eConclusion Integration and the Road to Mastery 248\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eReexamining Your Personal Competencies 249\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eIntegration and the Road to Mastery 250\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eLooking for Behavioral Complexity and Lift 260\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice 1: \u003c\/i\u003eGenerating Lift to Support a Planned Change 261\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice 2: \u003c\/i\u003eDeveloping Virtuous Habits 261\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYour Strategy for Mastery 262\u003c\/p\u003e \u003cp\u003eIndex I-1\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866412626263,"sku":"9781119710967","price":74.66,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119710967.jpg?v=1722278519","url":"https:\/\/bookcurl.com\/products\/becoming-a-master-manager-9781119710967","provider":"Book Curl","version":"1.0","type":"link"}