{"product_id":"baldrige-award-winning-quality-9781439893821","title":"Baldrige Award Winning Quality","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThe Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, \u003cem\u003eBaldrige Award Winning Quality\u003c\/em\u003e is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award.\u003cbr\u003e\u003cbr\u003eThe definitive resource for helping companies achieve world-class results,\u003cb\u003e Baldrige Award Winning Quality  18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence\u003c\/b\u003e is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address educ\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePraise for Previous Editions of this Classic Guide:\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eOur members and applicants rely heavily on Mark Graham Brown’s book to help them implement the most current Baldrige Award criteria. This book is a ‘must’ for anyone who is serious about achieving performance excellence.\u003c\/em\u003e—Thomas Hinton, President, California Quality Awards\u003cbr\u003e\u003cbr\u003eBaldrige Award Winning Quality \u003cem\u003eby Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider ‘best in class.’ Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own company — almost a mini-benchmark opportunity. Ideas for how to best present your information are helpful and can be used in day-to-day organization and tracking of processes and services.\u003c\/em\u003e—Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona\u003cbr\u003e\u003cbr\u003e\u003cem\u003eUsing the Malcolm Baldrige criteria to improve your business makes bottom-line sense. Using Mark Graham Brown’s book to improve your business can compound your results. Mark brings real-world best practices to your desk, making it easier for your company to identify improvement opportunities.\u003c\/em\u003e—Mark A. Naig, Operational Development Specialist, Ericsson, Inc.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction; Understanding the Malcolm Baldrige National Quality Award; Preparing an application for the Baldrige Award; Key themes and relationships Among the criteria; Understanding the Baldrige Award Scoring Scale; Interpreting the Criteria for the Organizational Profile; Interpreting the Criteria for Leadership (1); Interpreting the Criteria for Strategic Planning (2); Interpreting the Criteria for Customer and Market Focus (3); Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4); Interpreting the Criteria for Human Resource Focus (5); Interpreting the Criteria for Process Management (6.0); Interpreting the Criteria for Business Results (7.0); Preparing for a Site Visit; Using a Baldrige Assessment as a Strategic Planning tool; Further Readings; Appendix A: State Awards Based on the Baldrige Criteria","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":50577992646999,"sku":"9781439893821","price":52.24,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439893821.jpg?v=1746097509","url":"https:\/\/bookcurl.com\/products\/baldrige-award-winning-quality-9781439893821","provider":"Book Curl","version":"1.0","type":"link"}