{"product_id":"ai-and-the-future-of-the-public-sector-9781119868101","title":"AI and the Future of the Public Sector","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eAbout the Author xvii\u003c\/p\u003e \u003cp\u003eIntroduction xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding the Key Building Blocks of Progress 1\u003c\/p\u003e \u003cp\u003e1.1 Introduction 1\u003c\/p\u003e \u003cp\u003e1.2 Key Building Blocks of Data Science and AI 2\u003c\/p\u003e \u003cp\u003e1.2.1 Data Acquisition 2\u003c\/p\u003e \u003cp\u003e1.2.2 Data Maintenance 2\u003c\/p\u003e \u003cp\u003e1.2.3 Analysis 3\u003c\/p\u003e \u003cp\u003e1.2.4 Communication 3\u003c\/p\u003e \u003cp\u003e1.2.5 Machine Learning 4\u003c\/p\u003e \u003cp\u003e1.2.6 Artificial Intelligence 4\u003c\/p\u003e \u003cp\u003e1.2.7 Advantages and Disadvantages 4\u003c\/p\u003e \u003cp\u003e1.2.8 Four Key Focuses for Future AI 5\u003c\/p\u003e \u003cp\u003e1.3 Quantum Computing 7\u003c\/p\u003e \u003cp\u003e1.3.1 What Is Quantum Computing? 7\u003c\/p\u003e \u003cp\u003e1.3.2 Impact on Cybersecurity 9\u003c\/p\u003e \u003cp\u003e1.4 Proliferation of Devices 9\u003c\/p\u003e \u003cp\u003e1.5 5G and the Impact of Advanced Communications 11\u003c\/p\u003e \u003cp\u003e1.5.1 Global Transformation 12\u003c\/p\u003e \u003cp\u003e1.6 Public Sectors 4.0 12\u003c\/p\u003e \u003cp\u003e1.7 Conclusion 14\u003c\/p\u003e \u003cp\u003e1.8 Notes 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOffice of Finance 17\u003c\/p\u003e \u003cp\u003e2.1 Introduction 17\u003c\/p\u003e \u003cp\u003e2.2 Forecasting and Public Finance Management 18\u003c\/p\u003e \u003cp\u003e2.3 Forecasting 19\u003c\/p\u003e \u003cp\u003e2.3.1 Qualitative Forecasting 19\u003c\/p\u003e \u003cp\u003e2.3.2 Quantitative Forecasting 20\u003c\/p\u003e \u003cp\u003e2.3.3 Forecasting for Public Sector Transformation 21\u003c\/p\u003e \u003cp\u003e2.3.4 Managing Risk and Uncertainty 22\u003c\/p\u003e \u003cp\u003e2.3.5 Forecasting in IT Projects 23\u003c\/p\u003e \u003cp\u003e2.3.6 The Move Toward Activity-Based Costing 24\u003c\/p\u003e \u003cp\u003e2.3.7 Hard Benefits and Soft Benefits 24\u003c\/p\u003e \u003cp\u003e2.3.8 Enterprise Resource Planning 26\u003c\/p\u003e \u003cp\u003e2.3.9 AI and Governmental Administration 28\u003c\/p\u003e \u003cp\u003e2.3.10 Global Partnership on AI 29\u003c\/p\u003e \u003cp\u003e2.4 Conclusion 30\u003c\/p\u003e \u003cp\u003e2.5 Notes 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePublic Order and Safety 33\u003c\/p\u003e \u003cp\u003e3.1 Introduction 33\u003c\/p\u003e \u003cp\u003e3.2 The Future of Policing in an AI Era 33\u003c\/p\u003e \u003cp\u003e3.2.1 Transformation of Police Work 34\u003c\/p\u003e \u003cp\u003e3.2.2 Criminal Use of AI 36\u003c\/p\u003e \u003cp\u003e3.2.3 Police Use of New Technologies 36\u003c\/p\u003e \u003cp\u003e3.2.4 Case Studies in Policing 37\u003c\/p\u003e \u003cp\u003e3.2.5 Policing in China 38\u003c\/p\u003e \u003cp\u003e3.2.6 Forward-Looking Policing 39\u003c\/p\u003e \u003cp\u003e3.3 AI in Policing 41\u003c\/p\u003e \u003cp\u003e3.3.1 Impact on Police Behavior 42\u003c\/p\u003e \u003cp\u003e3.4 The Citizen as a Key Component of Future Policing 42\u003c\/p\u003e \u003cp\u003e3.5 Police and Location Analytics 43\u003c\/p\u003e \u003cp\u003e3.6 Policing Summary 44\u003c\/p\u003e \u003cp\u003e3.7 Border Security and AI 45\u003c\/p\u003e \u003cp\u003e3.8 Customs Reform 46\u003c\/p\u003e \u003cp\u003e3.8.1 The Citizen and Taxation 47\u003c\/p\u003e \u003cp\u003e3.9 Fire Safety and AI 48\u003c\/p\u003e \u003cp\u003e3.9.1 Natural Fire Prevention 49\u003c\/p\u003e \u003cp\u003e3.9.2 Prevention of Urban Fires 49\u003c\/p\u003e \u003cp\u003e3.9.3 Smart Homes and Fire Detection 49\u003c\/p\u003e \u003cp\u003e3.9.4 Commercial Fire Prevention 50\u003c\/p\u003e \u003cp\u003e3.9.5 Firefighting Using AI 50\u003c\/p\u003e \u003cp\u003e3.9.6 Fire Station Locations 51\u003c\/p\u003e \u003cp\u003e3.10 Conclusion 51\u003c\/p\u003e \u003cp\u003e3.11 Notes 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePersonal Social Services 55\u003c\/p\u003e \u003cp\u003e4.1 Introduction 55\u003c\/p\u003e \u003cp\u003e4.2 Care Homes 56\u003c\/p\u003e \u003cp\u003e4.2.1 The UK Model 57\u003c\/p\u003e \u003cp\u003e4.2.2 Care Homes in Japan 59\u003c\/p\u003e \u003cp\u003e4.2.3 The Canadian Picture 60\u003c\/p\u003e \u003cp\u003e4.2.4 The Emergence of AgeTech 60\u003c\/p\u003e \u003cp\u003e4.2.5 Going Forward 61\u003c\/p\u003e \u003cp\u003e4.2.6 Conclusion 61\u003c\/p\u003e \u003cp\u003e4.3 Impact on Children 62\u003c\/p\u003e \u003cp\u003e4.4 Mental Health 64\u003c\/p\u003e \u003cp\u003e4.5 Social Protection 66\u003c\/p\u003e \u003cp\u003e4.5.1 Social Risk Framework 67\u003c\/p\u003e \u003cp\u003e4.6 Employment and Benefit Management 70\u003c\/p\u003e \u003cp\u003e4.7 Conclusion 72\u003c\/p\u003e \u003cp\u003e4.8 Notes 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHealth 77\u003c\/p\u003e \u003cp\u003e5.1 Introduction 77\u003c\/p\u003e \u003cp\u003e5.2 Digitalization and Its Importance in Healthcare 77\u003c\/p\u003e \u003cp\u003e5.2.1 Different Categories of Data Sources in Healthcare 78\u003c\/p\u003e \u003cp\u003e5.3 Medical Monitoring and Biosensors 79\u003c\/p\u003e \u003cp\u003e5.3.1 Use of Biosensors in Mental Health 81\u003c\/p\u003e \u003cp\u003e5.4 Innovating to Zero in Healthcare 82\u003c\/p\u003e \u003cp\u003e5.4.1 Zero Invasive Surgery 82\u003c\/p\u003e \u003cp\u003e5.4.2 Zero Waste Management 83\u003c\/p\u003e \u003cp\u003e5.4.3 Zero Surgical Errors 84\u003c\/p\u003e \u003cp\u003e5.5 Tissue Engineering 84\u003c\/p\u003e \u003cp\u003e5.6 Cybernetics 85\u003c\/p\u003e \u003cp\u003e5.7 Advancements in Drug Creation and Treatment 86\u003c\/p\u003e \u003cp\u003e5.8 Case Studies in Healthcare 87\u003c\/p\u003e \u003cp\u003e5.8.1 Ping An Good Doctor 87\u003c\/p\u003e \u003cp\u003e5.8.2 Cancer Screening Case Study 87\u003c\/p\u003e \u003cp\u003e5.9 Paramedics and AI 88\u003c\/p\u003e \u003cp\u003e5.10 Cybersecurity in Healthcare 89\u003c\/p\u003e \u003cp\u003e5.11 Conclusion 90\u003c\/p\u003e \u003cp\u003e5.12 Notes 91\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEducation 93\u003c\/p\u003e \u003cp\u003e6.1 Introduction 93\u003c\/p\u003e \u003cp\u003e6.2 Learning for the Future 94\u003c\/p\u003e \u003cp\u003e6.3 Teaching in the Future 96\u003c\/p\u003e \u003cp\u003e6.3.1 The Use of AI for Predicting Exam Success 97\u003c\/p\u003e \u003cp\u003e6.4 AI and Language in the Classroom 98\u003c\/p\u003e \u003cp\u003e6.4.1 Automated Essay Scoring 98\u003c\/p\u003e \u003cp\u003e6.4.2 Removing Communication Barriers 99\u003c\/p\u003e \u003cp\u003e6.5 Robots in the Classroom 99\u003c\/p\u003e \u003cp\u003e6.6 The Shortage of Tech Talent 100\u003c\/p\u003e \u003cp\u003e6.7 Case Studies in Education 101\u003c\/p\u003e \u003cp\u003e6.8 Conclusion 101\u003c\/p\u003e \u003cp\u003e6.9 Notes 102\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefense 105\u003c\/p\u003e \u003cp\u003e7.1 Introduction 105\u003c\/p\u003e \u003cp\u003e7.2 Use Cases of AI in Defense 106\u003c\/p\u003e \u003cp\u003e7.2.1 Intelligence, Surveillance, and Reconnaissance 107\u003c\/p\u003e \u003cp\u003e7.2.2 Logistics 108\u003c\/p\u003e \u003cp\u003e7.2.3 Cyberspace Operations 108\u003c\/p\u003e \u003cp\u003e7.2.4 Information Operations and “Deep Fakes” 108\u003c\/p\u003e \u003cp\u003e7.2.5 Command and Control 108\u003c\/p\u003e \u003cp\u003e7.2.6 AI and Augmented Reality Soldiers 109\u003c\/p\u003e \u003cp\u003e7.2.7 Semi-Autonomous and Autonomous Vehicles 109\u003c\/p\u003e \u003cp\u003e7.3 Ethical Issues 110\u003c\/p\u003e \u003cp\u003e7.4 Drones 111\u003c\/p\u003e \u003cp\u003e7.5 Conclusion 113\u003c\/p\u003e \u003cp\u003e7.6 Notes 114\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSmarter Cities and Transportation 115\u003c\/p\u003e \u003cp\u003e8.1 Introduction 115\u003c\/p\u003e \u003cp\u003e8.2 Smarter Cities 115\u003c\/p\u003e \u003cp\u003e8.2.1 Smart Infrastructure 116\u003c\/p\u003e \u003cp\u003e8.2.2 Smart Transportation 116\u003c\/p\u003e \u003cp\u003e8.2.3 Street Lighting 116\u003c\/p\u003e \u003cp\u003e8.2.4 Water Utilities 117\u003c\/p\u003e \u003cp\u003e8.2.5 Emergency Services 117\u003c\/p\u003e \u003cp\u003e8.2.6 Waste Collection and Disposal 118\u003c\/p\u003e \u003cp\u003e8.2.7 Maintenance of Public Places 118\u003c\/p\u003e \u003cp\u003e8.2.8 Humans as Devices 118\u003c\/p\u003e \u003cp\u003e8.2.9 Data Challenges for Smart Cities 119\u003c\/p\u003e \u003cp\u003e8.3 Transportation 119\u003c\/p\u003e \u003cp\u003e8.3.1 Traffic Management 120\u003c\/p\u003e \u003cp\u003e8.3.2 Road Safety 120\u003c\/p\u003e \u003cp\u003e8.3.3 Highway Maintenance 121\u003c\/p\u003e \u003cp\u003e8.3.4 Autonomous Trams 121\u003c\/p\u003e \u003cp\u003e8.3.5 Autonomous Taxis 123\u003c\/p\u003e \u003cp\u003e8.4 Railways and the Future of Rail 123\u003c\/p\u003e \u003cp\u003e8.4.1 Net Zero in Rail 124\u003c\/p\u003e \u003cp\u003e8.4.2 AI and Effective Rail Timetabling 125\u003c\/p\u003e \u003cp\u003e8.5 Air Travel 126\u003c\/p\u003e \u003cp\u003e8.6 Conclusion 128\u003c\/p\u003e \u003cp\u003e8.7 Notes 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHousing and the Environment 131\u003c\/p\u003e \u003cp\u003e9.1 Introduction 131\u003c\/p\u003e \u003cp\u003e9.2 AI in Social Housing 131\u003c\/p\u003e \u003cp\u003e9.2.1 Risk Management in Social Housing 133\u003c\/p\u003e \u003cp\u003e9.2.2 Transforming the Tenant Experience 133\u003c\/p\u003e \u003cp\u003e9.2.3 Case Study – Housemark Pilot 134\u003c\/p\u003e \u003cp\u003e9.2.4 Social Housing Fraud 135\u003c\/p\u003e \u003cp\u003e9.2.5 Tenant Viewpoint 136\u003c\/p\u003e \u003cp\u003e9.2.6 AI as a Virtual Housing Assistant 137\u003c\/p\u003e \u003cp\u003e9.2.7 Chatbots in Social Housing 137\u003c\/p\u003e \u003cp\u003e9.3 AI and the Environment 138\u003c\/p\u003e \u003cp\u003e9.4 Management of Natural Disasters 139\u003c\/p\u003e \u003cp\u003e9.4.1 Flooding and Flood Management 139\u003c\/p\u003e \u003cp\u003e9.4.2 Flood Defense 140\u003c\/p\u003e \u003cp\u003e9.4.3 Earthquakes, Windstorms, and Forest Fires 141\u003c\/p\u003e \u003cp\u003e9.5 Conclusion 141\u003c\/p\u003e \u003cp\u003e9.6 Notes 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployment, Industry, and Agriculture 145\u003c\/p\u003e \u003cp\u003e10.1 Introduction 145\u003c\/p\u003e \u003cp\u003e10.2 Employment 145\u003c\/p\u003e \u003cp\u003e10.2.1 Unemployment 146\u003c\/p\u003e \u003cp\u003e10.3 AI and Industry 148\u003c\/p\u003e \u003cp\u003e10.3.1 State-Owned Enterprises 149\u003c\/p\u003e \u003cp\u003e10.3.2 China Model 150\u003c\/p\u003e \u003cp\u003e10.3.3 South African Model 150\u003c\/p\u003e \u003cp\u003e10.3.4 UK Model 150\u003c\/p\u003e \u003cp\u003e10.3.5 SOEs in the United States 151\u003c\/p\u003e \u003cp\u003e10.4 Agriculture 151\u003c\/p\u003e \u003cp\u003e10.4.1 The Role of AI in Agricultural Policy 152\u003c\/p\u003e \u003cp\u003e10.4.2 The Role of AI in Environmental Issues 153\u003c\/p\u003e \u003cp\u003e10.5 Conclusion 153\u003c\/p\u003e \u003cp\u003e10.6 Notes 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of the State 157\u003c\/p\u003e \u003cp\u003e11.1 Introduction 157\u003c\/p\u003e \u003cp\u003e11.2 What Is the Role of the State? 157\u003c\/p\u003e \u003cp\u003e11.3 What Is Surveillance? 159\u003c\/p\u003e \u003cp\u003e11.4 Reasons for Surveillance 160\u003c\/p\u003e \u003cp\u003e11.5 Surveillance Capitalism 161\u003c\/p\u003e \u003cp\u003e11.6 Surveillance in Covid “Track and Trace” 163\u003c\/p\u003e \u003cp\u003e11.7 Data Justice and Independent Oversight 164\u003c\/p\u003e \u003cp\u003e11.8 A Contrary View 166\u003c\/p\u003e \u003cp\u003e11.9 The Ethics of Surveillance 167\u003c\/p\u003e \u003cp\u003e11.10 Nudging the Citizen 168\u003c\/p\u003e \u003cp\u003e11.11 Conclusion 170\u003c\/p\u003e \u003cp\u003e11.12 Notes 171\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRisk and Cybercrime 173\u003c\/p\u003e \u003cp\u003e12.1 Introduction 173\u003c\/p\u003e \u003cp\u003e12.2 The Nature of Risk 173\u003c\/p\u003e \u003cp\u003e12.2.1 Management of Risk 174\u003c\/p\u003e \u003cp\u003e12.2.2 Three Lines of Risk Defense 176\u003c\/p\u003e \u003cp\u003e12.3 Roles and Responsibilities in the Public Sector 176\u003c\/p\u003e \u003cp\u003e12.4 Examples of Risk 176\u003c\/p\u003e \u003cp\u003e12.4.1 Technology and System Failure 177\u003c\/p\u003e \u003cp\u003e12.4.2 Data Security and Privacy 178\u003c\/p\u003e \u003cp\u003e12.4.3 Employee Error 179\u003c\/p\u003e \u003cp\u003e12.4.4 Failure of Processes, Systems, and Policies 180\u003c\/p\u003e \u003cp\u003e12.4.5 Reputational Risk 181\u003c\/p\u003e \u003cp\u003e12.4.6 External Risk 183\u003c\/p\u003e \u003cp\u003e12.5 Cybercrime in the Public Sector 183\u003c\/p\u003e \u003cp\u003e12.6 Prevention of Cybercrime and Protection from It 186\u003c\/p\u003e \u003cp\u003e12.6.1 Air Gapping 186\u003c\/p\u003e \u003cp\u003e12.6.2 Supply Chain Vulnerability 186\u003c\/p\u003e \u003cp\u003e12.6.3 Impact on Insurance Coverage 187\u003c\/p\u003e \u003cp\u003e12.7 The Use of AI in Managing Risk 187\u003c\/p\u003e \u003cp\u003e12.8 Conclusion 188\u003c\/p\u003e \u003cp\u003e12.9 Notes 189\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImplementation – Leadership and Management 191\u003c\/p\u003e \u003cp\u003e13.1 Introduction 191\u003c\/p\u003e \u003cp\u003e13.2 Leadership 192\u003c\/p\u003e \u003cp\u003e13.2.1 Transfer of Private Sector Leaders to the Public Sector 195\u003c\/p\u003e \u003cp\u003e13.3 Leaders or Managers? 196\u003c\/p\u003e \u003cp\u003e13.4 Managing the Mission 197\u003c\/p\u003e \u003cp\u003e13.4.1 Creating the Mission 197\u003c\/p\u003e \u003cp\u003e13.4.2 Prioritization: Where to Start? 198\u003c\/p\u003e \u003cp\u003e13.4.3 Communicating the Mission Statement 199\u003c\/p\u003e \u003cp\u003e13.5 Management of Resources 201\u003c\/p\u003e \u003cp\u003e13.5.1 Technical versus Traditional 201\u003c\/p\u003e \u003cp\u003e13.5.2 Specialist versus Generalist 201\u003c\/p\u003e \u003cp\u003e13.5.3 Training and Education 202\u003c\/p\u003e \u003cp\u003e13.6 Management of Key Stakeholders 204\u003c\/p\u003e \u003cp\u003e13.6.1 Worker Representation and Trade Unions 205\u003c\/p\u003e \u003cp\u003e13.6.2 US Policy Recommendations 207\u003c\/p\u003e \u003cp\u003e13.6.3 German Policy Recommendations 208\u003c\/p\u003e \u003cp\u003e13.6.4 “Dignity at Work” and Working from Home 209\u003c\/p\u003e \u003cp\u003e13.7 Conclusion 211\u003c\/p\u003e \u003cp\u003e13.8 Notes 211\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFurther Implementation Issues 213\u003c\/p\u003e \u003cp\u003e14.1 Introduction 213\u003c\/p\u003e \u003cp\u003e14.2 A Theoretical Approach to Change 213\u003c\/p\u003e \u003cp\u003e14.3 Managing the Problem of Bias 217\u003c\/p\u003e \u003cp\u003e14.3.1 Data Exclusion from Marginalized Communities 219\u003c\/p\u003e \u003cp\u003e14.3.2 Locational Data Issues 220\u003c\/p\u003e \u003cp\u003e14.4 Operational Considerations 220\u003c\/p\u003e \u003cp\u003e14.4.1 Piloting and Test Running the System 220\u003c\/p\u003e \u003cp\u003e14.4.2 Measuring Benefit 221\u003c\/p\u003e \u003cp\u003e14.4.3 Independent Review 222\u003c\/p\u003e \u003cp\u003e14.5 Outsourcing, Partnering, and Supply Chain Management 222\u003c\/p\u003e \u003cp\u003e14.6 The Concept of “Nudge” 226\u003c\/p\u003e \u003cp\u003e14.7 Global Considerations 228\u003c\/p\u003e \u003cp\u003e14.8 Conclusion 231\u003c\/p\u003e \u003cp\u003e14.9 Notes 232\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConclusion 233\u003c\/p\u003e \u003cp\u003e15.1 Reflections 233\u003c\/p\u003e \u003cp\u003e15.2 AI and the Real Pace of Change 234\u003c\/p\u003e \u003cp\u003e15.3 Measuring ROI – More Art Than Science? 235\u003c\/p\u003e \u003cp\u003e15.4 AI and Stimulation of Wider Reforms 236\u003c\/p\u003e \u003cp\u003e15.5 The Role of Government in Public Sector Transformation 237\u003c\/p\u003e \u003cp\u003e15.6 Moving the Goalposts 238\u003c\/p\u003e \u003cp\u003e15.7 Notes 239\u003c\/p\u003e \u003cp\u003eAppendix A: The Seven Principles of Public Life 241\u003c\/p\u003e \u003cp\u003eAppendix B: Transformation Roadmap for Public Services 243\u003c\/p\u003e \u003cp\u003eAppendix C: List of Tables 245\u003c\/p\u003e \u003cp\u003eAppendix D: List of Figures 247\u003c\/p\u003e \u003cp\u003eIndex 249\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407178408279,"sku":"9781119868101","price":35.62,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119868101.jpg?v=1730498448","url":"https:\/\/bookcurl.com\/products\/ai-and-the-future-of-the-public-sector-9781119868101","provider":"Book Curl","version":"1.0","type":"link"}