{"product_id":"age-of-invisible-machines-9781119899921","title":"Age of Invisible Machines","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface by Josh Tyson xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eIntroduction by Robb Wilson xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Imagining an Ecosystem of Intelligent Digital Workers 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Hyperautomation Is Already Here 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGet ready for the implications directly engaging with technology through conversation will bring\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 What Conversational Artificial Intelligence Is— and Isn’t 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAutomation solutions are part of an ecosystem of technologies working in concert\u003cbr\u003e \u003cb\u003e3 Competing in the Age of Hyperautomation 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHyperautomating means accomplishing more with less while automating new and more sophisticated processes You have to move fast, you have to take risks, and you have to be ready to fail\u003cbr\u003e \u003cb\u003e4 The Ethics of Experiential AI 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“We shape our tools and thereafter our tools shape us”\u003cbr\u003e \u003cb\u003e5 How Hyperautomation Can Change the World 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhere there are disruptive innovations being sequenced, there are hyperdisruptions\u003cbr\u003e \u003cb\u003e6 This Journey Has Been Personal 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe content in this book derives from 2,000,000+ hours of testing with over 30,000,000 people participating across 10,000 conversational applications\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Planning an Ecosystem of Intelligent Digital Workers 71\u003cbr\u003e 7 Learning the Terms 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe journey to an intelligent ecosystem of digital workers will likely be arduous and complex, but it’s also a journey of self-discovery\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 The Dream vs Reality 83\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe ice-bath reality is that creating an intelligent digital ecosystem requires more than just a few machines thrown at a few different problem areas\u003cbr\u003e \u003cb\u003e9 Ecosystem Evolution Explained 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThere are four evolutionary phases that an intelligent digital worker can move through as it becomes better at completing tasks\u003cbr\u003e \u003cb\u003e10 Teams and the Co- Creation Mindset 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe core enablement team will guide your whole organization as the creators and keepers of your strategy\u003cbr\u003e \u003cb\u003e11 Preparing Tools and Architecture 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThis is a big undertaking, and you need to make sure you’re equipped with the right tools\u003cbr\u003e \u003cb\u003e12 Vetting Your Vendors 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAsking vendors the right questions early on can avoid time wasted exploring inadequate tools and platforms for hyperautomation\u003cbr\u003e \u003cb\u003e13 Articulating Your Strategy to Others 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe challenge is getting the decision makers to accept the fact that this requires involvement from—and potentially the restructuring of—every department inside your organization\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Building An Ecosystem of Intelligent Digital Workers 153\u003cbr\u003e 14 The Process of Hyperautomating 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA proper strategy for achieving and maintaining hyperautomation includes everyone in your workforce, leveraging individual areas of expertise\u003cbr\u003e \u003cb\u003e15 Design Strategy for Hyperautomation 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsers aren’t comparing their experience with your solution to experiences with other similar technologies—they’re comparing them to conversations with other humans\u003cbr\u003e \u003cb\u003e16 Production Design for Hyperautomation 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProduction design finds conversational designers creating the experiences people will have conversing with machines\u003cbr\u003e \u003cb\u003e17 Best Practices in Conversational Design 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThrough building thousands of conversational AI applications over the past decade, I’ve identified nearly 60 best practices for conversational design\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Conclusion 227\u003cbr\u003e 18 Where Do We Go from Here? 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 235\u003c\/p\u003e \u003cp\u003eAbout the Authors 241\u003c\/p\u003e \u003cp\u003eIndex 243\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407186600279,"sku":"9781119899921","price":27.38,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/age-of-invisible-machines-9781119899921","provider":"Book Curl","version":"1.0","type":"link"}