{"product_id":"advanced-operations-management-2nd-edition-securities-institute-9780470026540","title":"Advanced Operations Management 2nd Edition","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eManaging an operations team in an organization within the financial markets is a huge challenge. In Advanced Operations Management, 2e, author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads, and pressure to deliver quality services cost-effectively.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAbout the author xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 THE CHALLENGE 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe profile of operations 2\u003c\/p\u003e \u003cp\u003eOperations is a business 3\u003c\/p\u003e \u003cp\u003eThe challenge of change 5\u003c\/p\u003e \u003cp\u003eThe challenge of management style 7\u003c\/p\u003e \u003cp\u003eThe challenge of global markets 8\u003c\/p\u003e \u003cp\u003eThe challenge of personal goals 10\u003c\/p\u003e \u003cp\u003eThe challenge of dealing with events 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 THE MANAGEMENT PHILOSOPHY 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReporting lines 19\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 THE MANAGEMENT OF RISK 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarket risk 26\u003c\/p\u003e \u003cp\u003eCharacteristics of the products used 27\u003c\/p\u003e \u003cp\u003eManagement risk 27\u003c\/p\u003e \u003cp\u003eInadequate procedures and controls 27\u003c\/p\u003e \u003cp\u003eInformation or reporting risk 28\u003c\/p\u003e \u003cp\u003eMarket or principal risk 28\u003c\/p\u003e \u003cp\u003eCredit or counterparty risk 30\u003c\/p\u003e \u003cp\u003eOperational risk 31\u003c\/p\u003e \u003cp\u003eMeans of reducing settlement risk 33\u003c\/p\u003e \u003cp\u003ePersonnel\/HR risk 35\u003c\/p\u003e \u003cp\u003eLiquidity risk 36\u003c\/p\u003e \u003cp\u003eSystemic risk 37\u003c\/p\u003e \u003cp\u003eFinancial or treasury risk 38\u003c\/p\u003e \u003cp\u003eTechnology risk 39\u003c\/p\u003e \u003cp\u003eSystems failures 39\u003c\/p\u003e \u003cp\u003eTechnology awareness 40\u003c\/p\u003e \u003cp\u003eLegal risk 40\u003c\/p\u003e \u003cp\u003eRegulatory risk 41\u003c\/p\u003e \u003cp\u003eReputation risk 42\u003c\/p\u003e \u003cp\u003eOther risks 43\u003c\/p\u003e \u003cp\u003eMalicious risk 43\u003c\/p\u003e \u003cp\u003eCountry risk 43\u003c\/p\u003e \u003cp\u003eUnderstanding risk 45\u003c\/p\u003e \u003cp\u003eControlling risk 45\u003c\/p\u003e \u003cp\u003eStrategic controls 46\u003c\/p\u003e \u003cp\u003eManagement responsibility 48\u003c\/p\u003e \u003cp\u003eRole of risk management 49\u003c\/p\u003e \u003cp\u003eThe risk management process 50\u003c\/p\u003e \u003cp\u003eRisk management departments 52\u003c\/p\u003e \u003cp\u003eStaff training 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 SECURITIES FINANCING 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is securities financing? 58\u003c\/p\u003e \u003cp\u003eStock lending 59\u003c\/p\u003e \u003cp\u003eSecurities lending process flows 64\u003c\/p\u003e \u003cp\u003eLoan initiation 65\u003c\/p\u003e \u003cp\u003eDelivery of collateral and securities 65\u003c\/p\u003e \u003cp\u003eManagement of benefits and collateral 65\u003c\/p\u003e \u003cp\u003eReturn\/recall of securities 66\u003c\/p\u003e \u003cp\u003ePayment of fees 66\u003c\/p\u003e \u003cp\u003eLending agreement 67\u003c\/p\u003e \u003cp\u003eRepurchase agreements (Repos) 67\u003c\/p\u003e \u003cp\u003eCollateral 68\u003c\/p\u003e \u003cp\u003eSecuritisation 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 TREASURY AND FUNDING 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCase study 75\u003c\/p\u003e \u003cp\u003eUnsecured borrowing 80\u003c\/p\u003e \u003cp\u003eSecured borrowing 81\u003c\/p\u003e \u003cp\u003eMoney market instruments 83\u003c\/p\u003e \u003cp\u003eDerivatives 84\u003c\/p\u003e \u003cp\u003eForeign exchange 84\u003c\/p\u003e \u003cp\u003eTreasury settlements 85\u003c\/p\u003e \u003cp\u003eCash management 86\u003c\/p\u003e \u003cp\u003eRisk in treasury settlement 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 RESOURCE MANAGEMENT 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePressures on resource 92\u003c\/p\u003e \u003cp\u003eDefining resource 96\u003c\/p\u003e \u003cp\u003eTraining and developing people 97\u003c\/p\u003e \u003cp\u003eContingency planning 98\u003c\/p\u003e \u003cp\u003eRestructuring 101\u003c\/p\u003e \u003cp\u003eTraining and personal development 103\u003c\/p\u003e \u003cp\u003eSuccession planning 105\u003c\/p\u003e \u003cp\u003eDealing with people 107\u003c\/p\u003e \u003cp\u003eThe working environment 110\u003c\/p\u003e \u003cp\u003eManaging systems 110\u003c\/p\u003e \u003cp\u003eTechnical performance 113\u003c\/p\u003e \u003cp\u003eOperational performance 114\u003c\/p\u003e \u003cp\u003eDifficult people 115\u003c\/p\u003e \u003cp\u003eMotivation 117\u003c\/p\u003e \u003cp\u003eNo motivation means trouble is brewing 120\u003c\/p\u003e \u003cp\u003ePerformance measurement 120\u003c\/p\u003e \u003cp\u003eManagement of people 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 TECHNOLOGY IN OPERATIONS 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTiming and resourcing 135\u003c\/p\u003e \u003cp\u003eLoss of key personnel 137\u003c\/p\u003e \u003cp\u003eManaging the operations function through the project 137\u003c\/p\u003e \u003cp\u003ePost-implementation 141\u003c\/p\u003e \u003cp\u003eTechnology and the future 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 PROCEDURAL DOCUMENTATION – CAPTURING THE KNOWLEDGE BASE 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe historical perspective 144\u003c\/p\u003e \u003cp\u003eThe benefits of good documentation 145\u003c\/p\u003e \u003cp\u003eWhat is good procedural documentation? 148\u003c\/p\u003e \u003cp\u003eIn-house or outsource? 150\u003c\/p\u003e \u003cp\u003e1 Skill 150\u003c\/p\u003e \u003cp\u003e2 Time 151\u003c\/p\u003e \u003cp\u003e3 Cost 152\u003c\/p\u003e \u003cp\u003eMaintaining, controlling and distributing the documentation 152\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 CLIENT MANAGEMENT 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCustomer relationships 157\u003c\/p\u003e \u003cp\u003eThe approach to customer relationships and the ‘client culture’ 160\u003c\/p\u003e \u003cp\u003eKnow your client 164\u003c\/p\u003e \u003cp\u003eGeneral guide to account opening and customer identification 164\u003c\/p\u003e \u003cp\u003eMoney laundering 178\u003c\/p\u003e \u003cp\u003eDefining the service and establishing relationships 178\u003c\/p\u003e \u003cp\u003eWhat is considered as client service? 178\u003c\/p\u003e \u003cp\u003eEstablishing relationships 179\u003c\/p\u003e \u003cp\u003eThe manager’s role in relationship management 180\u003c\/p\u003e \u003cp\u003eStructure of the operations function 182\u003c\/p\u003e \u003cp\u003eResponsibility 182\u003c\/p\u003e \u003cp\u003eMeasuring service levels 184\u003c\/p\u003e \u003cp\u003eEscalation procedures 186\u003c\/p\u003e \u003cp\u003eClient liaison programmes 187\u003c\/p\u003e \u003cp\u003eFront-office client team 188\u003c\/p\u003e \u003cp\u003eIndustry issues 188\u003c\/p\u003e \u003cp\u003eTraining the team 189\u003c\/p\u003e \u003cp\u003eAnalysing competition 189\u003c\/p\u003e \u003cp\u003eDeveloping the service 190\u003c\/p\u003e \u003cp\u003eWhat are the potential problems in customer relationships? 191\u003c\/p\u003e \u003cp\u003eManaging risk in the customer relationship 192\u003c\/p\u003e \u003cp\u003eClient visits 194\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 MANAGEMENT INFORMATION 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInformation paths 200\u003c\/p\u003e \u003cp\u003eDistribution 201\u003c\/p\u003e \u003cp\u003eMI production 202\u003c\/p\u003e \u003cp\u003eSourcing data 203\u003c\/p\u003e \u003cp\u003eCompilation and validation 204\u003c\/p\u003e \u003cp\u003eProduction of MI 204\u003c\/p\u003e \u003cp\u003eRisks in MI 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 OUTSOURCING\/INSOURCING OPERATIONS FUNCTIONS 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOutsourcing 212\u003c\/p\u003e \u003cp\u003eRegulation and outsourcing 214\u003c\/p\u003e \u003cp\u003eInsourcing 223\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 INDUSTRY DEVELOPMENTS 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRegulatory changes and T\u0026amp;C 231\u003c\/p\u003e \u003cp\u003eIndustry recommendation 232\u003c\/p\u003e \u003cp\u003eShortening settlement cycles 232\u003c\/p\u003e \u003cp\u003eWhat else? 233\u003c\/p\u003e \u003cp\u003eBank for International Settlement 233\u003c\/p\u003e \u003cp\u003eSecurities Industry Association 234\u003c\/p\u003e \u003cp\u003eAlternative Investment Management Association 235\u003c\/p\u003e \u003cp\u003eInternational Swaps and Derivatives Association 235\u003c\/p\u003e \u003cp\u003eInternational Securities Markets Association 236\u003c\/p\u003e \u003cp\u003eGSCS benchmarks 237\u003c\/p\u003e \u003cp\u003eOther industry organisations 237\u003c\/p\u003e \u003cp\u003eRemote clearing 237\u003c\/p\u003e \u003cp\u003eThe G30’s 20 recommendations 239\u003c\/p\u003e \u003cp\u003eCreating a strengthened, interoperable global network 239\u003c\/p\u003e \u003cp\u003eMitigating risk 240\u003c\/p\u003e \u003cp\u003eImproving governance 241\u003c\/p\u003e \u003cp\u003eAppendices\u003c\/p\u003e \u003cp\u003eA FATF DOCUMENTS ON THE FORTY RECOMMENDATIONS 243\u003c\/p\u003e \u003cp\u003eB FATF–GAFI 279\u003c\/p\u003e \u003cp\u003eC CONSOLIDATED KYC RISK MANAGEMENT 283\u003c\/p\u003e \u003cp\u003eGlossary 297\u003c\/p\u003e \u003cp\u003eList of abbreviations 311\u003c\/p\u003e \u003cp\u003eUseful websites and suggested further reading 313\u003c\/p\u003e \u003cp\u003eIndex 315\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402262847831,"sku":"9780470026540","price":42.74,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470026540.jpg?v=1730479873","url":"https:\/\/bookcurl.com\/products\/advanced-operations-management-2nd-edition-securities-institute-9780470026540","provider":"Book Curl","version":"1.0","type":"link"}