{"product_id":"advanced-facilitation-strategies-9780787977306","title":"Advanced Facilitation Strategies","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eFrom Ingrid Bens, the author of the best-selling book \u003ci\u003eFacilitating with Ease!,\u003c\/i\u003e comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. \u003ci\u003eAdvanced Facilitation Strategies\u003c\/i\u003e is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.  \u003cp\u003eBoth novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. \u003ci\u003eAdvanced Facilitation Strategies\u003c\/i\u003e is filled with the information facilitators need to\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecome better at diagnosing facilitation assignments and creating effective process designs\u003c\/li\u003e \u003cli\u003eBroaden their repertoire of tools to make impromptu de\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 – Advanced Strategies Overview 1 \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYour Personal Philosophy of Facilitation 3\u003c\/p\u003e \u003cp\u003eThe Three Levels of Competence 5\u003c\/p\u003e \u003cp\u003eWhere Are You Now?—Self-Assessment 7\u003c\/p\u003e \u003cp\u003eThe Power of Your Presence 13\u003c\/p\u003e \u003cp\u003ePersonal Projection Assessment 14\u003c\/p\u003e \u003cp\u003eWhat is O.D.? 16\u003c\/p\u003e \u003cp\u003eWorking as a Consultant 17\u003c\/p\u003e \u003cp\u003eTwo Forms of Consulting 18\u003c\/p\u003e \u003cp\u003eExpanding Your Power Base 19\u003c\/p\u003e \u003cp\u003eGaining the Authority to Facilitate 22\u003c\/p\u003e \u003cp\u003eLosing the Facilitator Role 23\u003c\/p\u003e \u003cp\u003eMaintaining and Regaining the Role 25\u003c\/p\u003e \u003cp\u003eThe Two Types of Interventions 27\u003c\/p\u003e \u003cp\u003eDeepening Your Process Responses 28\u003c\/p\u003e \u003cp\u003eManaging the Role of Leaders 31\u003c\/p\u003e \u003cp\u003eWhen the Boss is in the Room 32\u003c\/p\u003e \u003cp\u003eEnhancing Your Questioning Skills 34\u003c\/p\u003e \u003cp\u003eAsking Complex, High Quality Questions 36\u003c\/p\u003e \u003cp\u003eAdvanced Facilitation in Action 38\u003c\/p\u003e \u003cp\u003eAdvanced Skills Observation Sheet 39\u003c\/p\u003e \u003cp\u003eDebriefing Your Experience 40\u003c\/p\u003e \u003cp\u003eThe Five Rules of Facilitation 41\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 – The Complexities of Decision Making 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eShifting Group Focus from “What” to “How” 47\u003c\/p\u003e \u003cp\u003eDecision Dilemma #1 – Lack of Clarity About Whether the Group 48\u003c\/p\u003e \u003cp\u003eIs Making Decisions\u003c\/p\u003e \u003cp\u003eDecision Dilemma #2 – Lack of Clarity About Empowerment 53\u003c\/p\u003e \u003cp\u003eDecision Dilemma #3 – Confusion About Which Decision-Making Method to Use 55\u003c\/p\u003e \u003cp\u003eDecision Dilemma #4 – Use of Positional Processes 57\u003c\/p\u003e \u003cp\u003eDecision Dilemma #5 – The Presence of Group Think 59\u003c\/p\u003e \u003cp\u003eDecision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement 61\u003c\/p\u003e \u003cp\u003eDecision Dilemmas Summary Chart 63\u003c\/p\u003e \u003cp\u003eMore on Decision-Making Options 64\u003c\/p\u003e \u003cp\u003eMore on Compromise 64\u003c\/p\u003e \u003cp\u003eOvercoming Problems with Compromise 65\u003c\/p\u003e \u003cp\u003eMore on Majority Voting 66\u003c\/p\u003e \u003cp\u003eOvercoming Problems with Majority Voting 66\u003c\/p\u003e \u003cp\u003eMore on Multivoting 67\u003c\/p\u003e \u003cp\u003eOvercoming Problems with Multivoting 68\u003c\/p\u003e \u003cp\u003eMore on Consensus Building 69\u003c\/p\u003e \u003cp\u003eComparing Consensus and Consensus Building 70\u003c\/p\u003e \u003cp\u003eOverview of the Consensus-Building Process 71\u003c\/p\u003e \u003cp\u003eOvercoming Problems with Consensus Building 72\u003c\/p\u003e \u003cp\u003eTools Overview 73\u003c\/p\u003e \u003cp\u003eThe Decision-Making Roadmap 74\u003c\/p\u003e \u003cp\u003eDecision-Making Checklist 75\u003c\/p\u003e \u003cp\u003eDecision Effectiveness Exit Survey Elements 76\u003c\/p\u003e \u003cp\u003eDecision Effectiveness Survey 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 – Conflict Management Strategies 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOperating Under Mistaken Assumptions 81\u003c\/p\u003e \u003cp\u003eThe Importance of Making Interventions 84\u003c\/p\u003e \u003cp\u003eKnowing When to Intervene 85\u003c\/p\u003e \u003cp\u003eNine Ways to Intervene 86\u003c\/p\u003e \u003cp\u003eThe Art of Positive Confrontation 90\u003c\/p\u003e \u003cp\u003eMonitor Your Self-Talk 92\u003c\/p\u003e \u003cp\u003eWhen Nothing Works! 93\u003c\/p\u003e \u003cp\u003eConflict Senerios:\u003c\/p\u003e \u003cp\u003e1. Role Confusion – \u003ci\u003eWhat’s a facilitator?\u003c\/i\u003e 94\u003c\/p\u003e \u003cp\u003e2. The Personal Attack – \u003ci\u003eWho are you anyway? \u003c\/i\u003e96\u003c\/p\u003e \u003cp\u003e3. Lack of Authority – You can’t facilitate me! 98\u003c\/p\u003e \u003cp\u003e 4. Unclear Meeting Goal – What’s this about? 100\u003c\/p\u003e \u003cp\u003e5. Agenda Overload – We’re going to discuss all that!?! 102\u003c\/p\u003e \u003cp\u003e6. Mistaken Assumptions – Who told you that? 104\u003c\/p\u003e \u003cp\u003e7. Hidden Agendas – Wish we were talking about the real issues. 106\u003c\/p\u003e \u003cp\u003e8. Resistance and Lack of Buy-in – What’s in it for me? 108\u003c\/p\u003e \u003cp\u003e9. Resistance to Process – Don’t fence us in! 110\u003c\/p\u003e \u003cp\u003e10. Lack of Norms – We don’t need rules! 112\u003c\/p\u003e \u003cp\u003e11. Ignoring Group Norms – Oh those rules! 114\u003c\/p\u003e \u003cp\u003e12. The Over-Participant – And furthermore 116\u003c\/p\u003e \u003cp\u003e13. The Under-Participant – I have nothing to add! 118\u003c\/p\u003e \u003cp\u003e14. The Positional Debate – I’m right; you’re wrong! 120\u003c\/p\u003e \u003cp\u003e15. The Joker – Aren’t I Funny! 122\u003c\/p\u003e \u003cp\u003e16. Side-Chatters – Psst, Psst, Psst 124\u003c\/p\u003e \u003cp\u003e17. Side-Trackers – On another note 126\u003c\/p\u003e \u003cp\u003e18. Blocking – I simply won’t support this decision. 128\u003c\/p\u003e \u003cp\u003e19. Unresolved Conflicts – This goes way back! 130\u003c\/p\u003e \u003cp\u003e20. Cynicism – Why bother! 132\u003c\/p\u003e \u003cp\u003e21. Sarcasm – This is typical of you! 134\u003c\/p\u003e \u003cp\u003e22. Stuck – Are we still talking about that? 136\u003c\/p\u003e \u003cp\u003e23. Conflict Erupts – Let me tell you how I really feel! 138\u003c\/p\u003e \u003cp\u003e24. A Member Storms Out – I’m not listening to this! 140\u003c\/p\u003e \u003cp\u003e25. Unwilling to Take Responsibility – I’m not doing it! 142\u003c\/p\u003e \u003cp\u003e26. Losing Authority – Have I lost you? 144\u003c\/p\u003e \u003cp\u003e27. Blocked Consensus – Why can’t we agree? 146\u003c\/p\u003e \u003cp\u003e28. Lack of Closure – Let’s finish this later. 148\u003c\/p\u003e \u003cp\u003e29. Lack of Feedback – Let’s talk later! 150\u003c\/p\u003e \u003cp\u003e30. Lack of Follow-Through – Nothing ever happens! 152\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 – Consulting Strategies for Facilitators 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStep 1 – Assessment 158\u003c\/p\u003e \u003cp\u003eQuestion Development 160\u003c\/p\u003e \u003cp\u003eSample Assessment Questions 161\u003c\/p\u003e \u003cp\u003eChecklist for Conducting Effective Interviews 163\u003c\/p\u003e \u003cp\u003eIdentifying the Client 164\u003c\/p\u003e \u003cp\u003eData Analysis Worksheet 165\u003c\/p\u003e \u003cp\u003eStep 2 – Design 166\u003c\/p\u003e \u003cp\u003eSession Design Worksheet 168\u003c\/p\u003e \u003cp\u003eSession Design Components 170\u003c\/p\u003e \u003cp\u003eSession Design Template 172\u003c\/p\u003e \u003cp\u003eDesign Checklist 173\u003c\/p\u003e \u003cp\u003eStep 3 – Contracting 174\u003c\/p\u003e \u003cp\u003eProposing a Process Design 176\u003c\/p\u003e \u003cp\u003eDealing with Resistance 178\u003c\/p\u003e \u003cp\u003eCharacteristics of a Strong Contract 179\u003c\/p\u003e \u003cp\u003eSample Letter of Agreement 180\u003c\/p\u003e \u003cp\u003eStep 4 – Implementation 182\u003c\/p\u003e \u003cp\u003eStarting a Facilitation 184\u003c\/p\u003e \u003cp\u003eDuring a Facilitation 184\u003c\/p\u003e \u003cp\u003eEnding a Facilitation 185\u003c\/p\u003e \u003cp\u003ePlanning for Action 186\u003c\/p\u003e \u003cp\u003eTroubleshooting the Action Plans 187\u003c\/p\u003e \u003cp\u003eStep 5 – Follow-up 188\u003c\/p\u003e \u003cp\u003eMonitoring and Evaluating Results 190\u003c\/p\u003e \u003cp\u003eReporting on Progress 191\u003c\/p\u003e \u003cp\u003eMeeting Evaluation Form 192\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 – Essential Processes for Facilitators 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStrategic Planning 195\u003c\/p\u003e \u003cp\u003eChange Management 198\u003c\/p\u003e \u003cp\u003eProject Management 201\u003c\/p\u003e \u003cp\u003eBenchmarking 204\u003c\/p\u003e \u003cp\u003ePriority Setting 207\u003c\/p\u003e \u003cp\u003eLarge Group Problem Solving 210\u003c\/p\u003e \u003cp\u003eProcess Improvement 214\u003c\/p\u003e \u003cp\u003eSurvey Feedback 217\u003c\/p\u003e \u003cp\u003eWin\/Win Negotiation 220\u003c\/p\u003e \u003cp\u003eCustomer Service Improvement 224\u003c\/p\u003e \u003cp\u003eTeam Launch 227\u003c\/p\u003e \u003cp\u003eNew Leader Integration 230\u003c\/p\u003e \u003cp\u003eConflict Mediation 233\u003c\/p\u003e \u003cp\u003eCoaching 237\u003c\/p\u003e \u003cp\u003eReferences 241\u003c\/p\u003e \u003cp\u003eAbout the Author 245\u003c\/p\u003e \u003cp\u003eHow to Use the Accompanying CD-ROM 247\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48865898463575,"sku":"9780787977306","price":55.1,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787977306.jpg?v=1722276106","url":"https:\/\/bookcurl.com\/products\/advanced-facilitation-strategies-9780787977306","provider":"Book Curl","version":"1.0","type":"link"}