{"product_id":"7-principles-of-conflict-resolution-the-9781292220925","title":"7 Principles of Conflict Resolution The","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eLouisa Weinstein \u003c\/strong\u003eis Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004. She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients. She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e1 What you need to know about conflict\u003c\/li\u003e\n\u003cli\u003e2 The language of early conflict resolution\u003c\/li\u003e\n\u003cli\u003e3 Mediation: What it is and why it works\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e4 Principle 1: Acknowledge the conflict\u003c\/li\u003e\n\u003cli\u003e5 Principle 2: Take control of your response\u003c\/li\u003e\n\u003cli\u003e6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)\u003c\/li\u003e\n\u003cli\u003e7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)\u003c\/li\u003e\n\u003cli\u003e8 Principle 4: Manage the resolution – the soft mediation assignment\u003c\/li\u003e\n\u003cli\u003e9 Principle 5: Build a culture of early conflict resolution\u003c\/li\u003e\n\u003cli\u003e10 Principle 6: Walk the walk – using conflict resolution tools in everyday life\u003c\/li\u003e\n\u003cli\u003e11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e12 Getting the mediation process off the ground\u003c\/li\u003e\n\u003cli\u003e13 Preparing for mediation\u003c\/li\u003e\n\u003cli\u003e14 Becoming a mediator\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAPPENDICE\u003c\/strong\u003eS\u003c\/li\u003e\n\u003cli\u003eAppendix 1: Employee questionnaire\u003c\/li\u003e\n\u003cli\u003eAppendix 2: Director\/team lead questionnaire\u003c\/li\u003e\n\u003cli\u003eAppendix 3: Head of legal\/HR\/finance questionnaire\u003c\/li\u003e\n\u003cli\u003eAppendix 4: Client\/stakeholder questionnaire\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51019588403543,"sku":"9781292220925","price":22.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781292220925.jpg?v=1750780713","url":"https:\/\/bookcurl.com\/products\/7-principles-of-conflict-resolution-the-9781292220925","provider":"Book Curl","version":"1.0","type":"link"}