{"product_id":"25-needtoknow-key-performance-indicators-9781292016474","title":"25 NeedToKnow Key Performance Indicators","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eBernard Marr \u003c\/b\u003eis a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the \u003ci\u003eCEO Journal\u003c\/i\u003e as one of today's leading business brains. \u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eAbout the author\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePublisher’s acknowledgements\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIntroduction\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe top 10 do's and dont's of using Key Performance Indicators\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003epart 1   Measuring and understanding your customers\u003c\/p\u003e \u003cp\u003e1 Net promoter score (NPS)\u003c\/p\u003e \u003cp\u003e2 Customer profitability score\u003c\/p\u003e \u003cp\u003e3 Customer retention rate\u003c\/p\u003e \u003cp\u003e4 Conversion rate\u003c\/p\u003e \u003cp\u003e5 Relative market share\u003c\/p\u003e \u003cp\u003epart 2   Measuring and understanding your financial performance\u003c\/p\u003e \u003cp\u003e6 Revenue growth rate\u003c\/p\u003e \u003cp\u003e7 Net profit\u003c\/p\u003e \u003cp\u003e8 Net profit margin\u003c\/p\u003e \u003cp\u003e9 Gross profit margin\u003c\/p\u003e \u003cp\u003e10   Operating profit margin\u003c\/p\u003e \u003cp\u003e11   Return on investment (ROI)\u003c\/p\u003e \u003cp\u003e12   Cash conversion cycle (CCC)\u003c\/p\u003e \u003cp\u003epart 3   Measuring and understanding your internal processes\u003c\/p\u003e \u003cp\u003e13   Capacity utilisation rate (CUR)\u003c\/p\u003e \u003cp\u003e14   Project schedule variance (PSV)\u003c\/p\u003e \u003cp\u003e15   Project cost variance (PCV)\u003c\/p\u003e \u003cp\u003e16   Earned value (EV) metric\u003c\/p\u003e \u003cp\u003e17   Order fulfilment cycle time (OFCT)\u003c\/p\u003e \u003cp\u003e18   Delivery in full, on time (DIFOT) rate\u003c\/p\u003e \u003cp\u003e19   Quality index\u003c\/p\u003e \u003cp\u003e20   Process downtime level\u003c\/p\u003e \u003cp\u003epart 4   Measuring and understanding your employees\u003c\/p\u003e \u003cp\u003e21   Staff advocacy score\u003c\/p\u003e \u003cp\u003e22   Employee engagement level\u003c\/p\u003e \u003cp\u003e23   Absenteeism Bradford factor\u003c\/p\u003e \u003cp\u003e24   Human capital value added (HCVA)\u003c\/p\u003e \u003cp\u003e25   360-degree feedback score\u003c\/p\u003e \u003cp\u003e\u003ci\u003e10 useful books to read next\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eGlossary of terms\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIndex\u003c\/i\u003e\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51019575624023,"sku":"9781292016474","price":14.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781292016474.jpg?v=1750780674","url":"https:\/\/bookcurl.com\/products\/25-needtoknow-key-performance-indicators-9781292016474","provider":"Book Curl","version":"1.0","type":"link"}