{"title":"Secretarial, clerical and office skills Books","description":"","products":[{"product_id":"get-started-in-shorthand-pitman-2000-9781444102963","title":"Get Started In Shorthand Pitman 2000","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eIs this the right book for me?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003cbr\u003eGain a working vocabulary in Pitman 2000 in clear and easy stages\u003c\/b\u003e\u003cbr\u003eShorthand is a valuable asset to everyone, young or old, in private or business life and Pitman 2000 is a system designed for easy learning, with a speed potential to meet the demands of a modern fast-moving world.\u003ci\u003e Get Started in Shorthand: Pitman 2000\u003c\/i\u003e is a beginner''s guide to the basic theory and will give you a working vocabulary in Pitman 2000 in clear and easy stages.\u003cbr\u003e\u003cbr\u003eEach of the main sections contains a new set of sounds and rules, short forms, phrases and exercises, including audio exercises online. Review exercises give you the opportunity to consolidate material already covered, and a key to the exercises enable you to measure your rate of progress throughout the book. Written to make self-tuition both simple and stimulating and based on original Pitman Publishing material, this authoritative book is indispensable to anyone seeking a first o\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e: Introduction\u003c\/li\u003e\n\u003cli\u003e: 1. Consonants and vowels\u003c\/li\u003e\n\u003cli\u003e: 2. Seven more consonants and indicating vowels\u003c\/li\u003e\n\u003cli\u003e: 3. Halving strokes\u003c\/li\u003e\n\u003cli\u003e: 4. The L hook\u003c\/li\u003e\n\u003cli\u003e: 5. REVIEW\u003c\/li\u003e\n\u003cli\u003e: 6. Third-place vowels\u003c\/li\u003e\n\u003cli\u003e: 7. Diphthongs and triphones\u003c\/li\u003e\n\u003cli\u003e: 8. The ST loop and the -STER loop\u003c\/li\u003e\n\u003cli\u003e: 9. S and Z\u003c\/li\u003e\n\u003cli\u003e: 10. Initial R hook to straight strokes\u003c\/li\u003e\n\u003cli\u003e: 11. REVIEW\u003c\/li\u003e\n\u003cli\u003e: 12. Final hook N to curved strokes\u003c\/li\u003e\n\u003cli\u003e: 13. Final hook N to straight strokes\u003c\/li\u003e\n\u003cli\u003e: 14. Suffixes\u003c\/li\u003e\n\u003cli\u003e: 15. Compound consonants\u003c\/li\u003e\n\u003cli\u003e: 16. Initial hooks to curved strokes\u003c\/li\u003e\n\u003cli\u003e: 17. Reverse forms of initially hooked curves\u003c\/li\u003e\n\u003cli\u003e: 18. REVIEW\u003c\/li\u003e\n\u003cli\u003e: 19. -SHUN hook\u003c\/li\u003e\n\u003cli\u003e: 20. F\/V hook\u003c\/li\u003e\n\u003cli\u003e: 21. Doubling\u003c\/li\u003e\n\u003cli\u003e: 22. Prefix CON- or COM-\u003c\/li\u003e\n\u003cli\u003e: 23. Figures, negative words and vowel insertion\u003c\/li\u003e\n\u003cli\u003e: 24. REVIEW\u003c\/li\u003e\n\u003cli\u003e: Keys to the exercises\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Murray Press","offers":[{"title":"Default Title","offer_id":48739222618455,"sku":"9781444102963","price":15.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781444102963.jpg?v=1720051548"},{"product_id":"touch-typing-in-ten-hours-3rd-edition-spend-a-few-hours-now-and-gain-a-valuable-skill-for-life-9781845283407","title":"Touch Typing In Ten Hours, 3rd Edition: Spend a","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIf you use a keyboard you need this book. Most of us use computers - many of us all the time - but how many of us can type properly? 'When you've learned how to touch type a 3000 word report will take you less than 1 hour to type!' With this book you can learn to 'touch type' in ten hours at a fraction of the cost of a course. It will also take you less time than the average course and, best of all, you can learn in your own home or office. Just think how much time you will save in your working day - and you will be able to concentrate on the content rather than finding the correct letters. \u003cbr\u003e\u003cbr\u003e\u003ci\u003eTouch Type in Ten Hours\u003c\/i\u003e contains easy-to-use lessons divided into manageable one hour blocks, and there are plenty of exercises to consolidate what you have learned. There is also a reference guide giving useful 'tips of the trade'. This new edition goes on to show you how to use Microsoft Word 2007 to best advantage. Most of us want to learn all the basics as quickly as possible and in no time at all you should be able to do everything from simple word processing tasks such as moving blocks of text, to more complex tasks such as mail merge, graphics and creating newspaper style columns. Spend a few hours now and reap the benefits for a lifetime, whether you are using a keyboard at work or at home.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eContents: \u003c\/b\u003ePreface; Introduction; Getting started; Part 1 - Drills, Hour 1: The Home Keys a, s, d, f, j, k, l, and; Consolidation; Hour 2: e and i, g and h; Consolidation; Hour 3: o and n, shift keys and t 20; Consolidation; Hour 4: Extra practice, full stop and y; Consolidation; Hour 5: Comma and w, r and b; Consolidation; Hour 6: m and u, p and c; Consolidation; Hour 7: v and x, q and z; Consolidation; Hour 8: Sentence drills; Hour 9: Figures; Consolidation; Hour 10: Alphabetical paragraphs; Part 2 - Additional Touch Typing Practice Material: Sentence practice; Paragraph practice; Longer practice pieces; Tasks 1-10; Part 3 - Microsoft Word Theory: AN INTRODUCTION TO WORD 2007; Running Word; The Opening Screen; Selecting Commands; Standard Toolbar; Formatting Toolbar; THE BASICS OF USING MICROSOFT WORD; Preparing, Saving and Printing a Document; Files and Folders; Getting Help; Selecting Text; Using Bold, Italic and Underline; Changing the Case of Text; Centreing Text; Moving or Copying Text; Indenting Paragraphs; Inserting Symbols; Line Spacing; Changing the Alignment of Text; Centring Text on a Page; Changing the Paper Size; Using Print Preview; Using Tabs; Page Numbering; Inserting a Page Break; Changing Margins; MORE ADVANCED FEATURES IN WORD; Tables; Mail Merge; Mail Merge to Include Labels; Graphics; Using Bullets and Numbering; Columns; Part 4 - Reference Guide: Important symbols and general rules; More general rules; Line spacing; Fonts; Margins; Paper sizes Manuscript correction signs; Abbreviations and their correct spellings; Putting together sentences and paragraphs; The business letter; Memos; Emails; Reports; Illustrations: Correct sitting position; Hand chart.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"'It has a really simple layout full of 1 hour lessons to type up with a reference guide at the back of the book which is very helpful. Worth the money!' 'This book really delivers on its promises. It cannot help you learn to touch type if you put in no effort, but if you do the basis is there for marked improvement. I couldn't touch type at all when I started using this book and now my technique is almost perfect.'\"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface; Introduction; Getting started; Part 1 - Drills, Hour 1: The Home Keys a, s, d, f, j, k, l, and; Consolidation; Hour 2: e and i, g and h; Consolidation; Hour 3: o and n, shift keys and t 20; Consolidation; Hour 4: Extra practice, full stop and y; Consolidation; Hour 5: Comma and w, r and b; Consolidation;  Hour 6: m and u, p and c; Consolidation; Hour 7: v and x, q and z; Consolidation; Hour 8: Sentence drills; Hour 9: Figures; Consolidation; Hour 10: Alphabetical paragraphs; Part 2 - Additional Touch Typing Practice Material: Sentence practice; Paragraph practice; Longer practice pieces; Tasks 1-10; Part 3 - Microsoft Word Theory: AN INTRODUCTION TO WORD 2007; Running Word;  The Opening Screen; Selecting Commands; Standard Toolbar; Formatting Toolbar; THE BASICS OF USING MICROSOFT WORD; Preparing, Saving and Printing a Document; Files and Folders; Getting Help; Selecting Text; Using Bold, Italic and Underline; Changing the Case of Text; Centreing Text; Moving or Copying Text; Indenting Paragraphs; Inserting Symbols; Line Spacing; Changing the Alignment of Text;  Centring Text on a Page; Changing the Paper Size; Using Print Preview; Using Tabs; Page Numbering; Inserting a Page Break; Changing Margins; MORE ADVANCED FEATURES IN WORD; Tables; Mail Merge; Mail Merge to Include Labels; Graphics; Using Bullets and Numbering; Columns; Part 4 - Reference Guide: Important symbols and general rules; More general rules; Line spacing; Fonts; Margins; Paper sizes  Manuscript correction signs; Abbreviations and their correct spellings; Putting together sentences and paragraphs; The business letter; Memos; Emails; Reports; Illustrations: Correct sitting position; Hand chart.","brand":"Little, Brown Book Group","offers":[{"title":"Default Title","offer_id":48742127960407,"sku":"9781845283407","price":10.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781845283407.jpg?v=1720060141"},{"product_id":"the-definitive-personal-assistant-secretarial-handbook-9780749474768","title":"The Definitive Personal Assistant  Secretarial","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eSue France\u003c\/b\u003e has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Crème PA\/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"We are very keen to include \u003ci\u003eThe Definitive Personal Assistant \u0026amp; Secretarial Handbook 3rd edition\u003c\/i\u003e and the \u003ci\u003eExecutive Assistant \u0026amp; Managerial Handbook\u003c\/i\u003e as part of the course material for our top PA and EA courses. What makes these books quite different is the positive messages being sent throughout that directly relate to helping all office professionals develop both themselves and their careers. They are full of useful hints and tips as well as solid deep thinking behind ideas, approaches and concepts such as how to keep on top of the day-to-day workload and how to maintain effective working relationships. As a result, our students have a lot more to offer their employers, are better able to cope with demanding roles and they can enjoy happier and more rewarding careers!\" * Penny Lewis, Cert Ed, Principal of Lewis Secretarial College *\u003cbr\u003e\"I am an entrepreneur\/CEO, hiring my first executive assistant and and am not fully sure what to expect. I bought Sue France's books as they addresses important elements that I would have had to figure out as I go, such as acknowledging and mindfully developing the leadership roles associated with an exec assistant position. Already, I feel that learning curve has been cut in half! There are many tactical tips for the execution of this role included. I am using these books as communication\/training tools for my new assistant and find them very useful! These books are the most relevant and practical for the needs of *today's* assistants and execs.\" * Susan Kruger, M.Ed. SOAR Study Skills *\u003cbr\u003e\"The first 30 pages I read just completely blew me away! It really helped me to see things from another perspective and understand a lot of things.\" * Emah Solange Ehouman- Recchia *\u003cbr\u003e\"I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book.\" * Customer review *\u003cbr\u003e\"A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time.\" * Customer review *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 00: Introduction;\u003c\/li\u003e\n\u003cli\u003eChapter - 01: Using neuroscience to maximize your brain for excellence;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: Relationship management;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: Compassionate communication;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Confidence, self-belief and goal setting;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Dealing with difficult people and managing conflict;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: Time, organizing and stress management;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Organizing meetings and events;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: Perfect presentations;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Ergonomics: your health and safety;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: Powerful networking;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: A chapter to share with your boss;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: Confident minute taking;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: Harnessing the power of digital tools and social media;\u003c\/li\u003e\n\u003cli\u003eChapter - 14: The successful assistant\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":48865726038359,"sku":"9780749474768","price":23.82,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749474768.jpg?v=1722275276"},{"product_id":"teeline-for-journalists-9780435471606","title":"Teeline for Journalists","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":48884130120023,"sku":"9780435471606","price":36.76,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780435471606.jpg?v=1722530581"},{"product_id":"im-abbreviations-texting-emoticons-9781423250913","title":"IM Abbreviations Texting  Emoticons","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eEssential reference to understand the acronym-like codes, abbreviations, slang and emojis used personally and in business environments through workflow and everyday life. In all communication today, whether texting, Slack, Zoom, social media, IM, DM, chat, gaming, online, emails and even face to face, the meaning of the language in any form is critical. With succinct definitions for each in our famous QuickStudy six page laminated reference, you can quickly find meanings you do not know - yet. This can be especially helpful for parents and families decoding the language being used by their children who spend so much time communicating digitally with friends but also strangers. With language changing faster than ever, and possible regional or group created abbreviations, all instances you encounter may not be included. Easier to navigate than any book or website and not requiring a device or computer for lookup, as a desktop tool plus personal or family reference you will definitely lea","brand":"Barcharts, Inc","offers":[{"title":"Default Title","offer_id":49396232782167,"sku":"9781423250913","price":9.8,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781423250913.jpg?v=1730415184"},{"product_id":"taking-minutes-of-meetings-9780749486174","title":"Taking Minutes of Meetings","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eJoanna Gutmann\u003c\/b\u003e is a freelance training consultant specialising in office communication. She has a background in secretarial work, and is a member of the Chartered Institute of Personnel Development (CIPD).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 00: Introduction;\u003c\/li\u003e\n\u003cli\u003eChapter - 01: Background;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: Arranging a meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: Sections of a meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Agenda;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Personal preparation;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: Attending the meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Working effectively with the chairperson and group;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: Taking notes;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Structuring notes;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: Writing up the minutes;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: The minutes;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: Recording decisons and actions;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: Layout and numbering;\u003c\/li\u003e\n\u003cli\u003eChapter - 14: Minutes for different types of meeting\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49404533539159,"sku":"9780749486174","price":12.34,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749486174.jpg?v=1730486752"},{"product_id":"taking-minutes-of-meetings-9780749498894","title":"Taking Minutes of Meetings","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eJoanna Gutmann\u003c\/b\u003e is a freelance training consultant specialising in office communication. She has a background in secretarial work, and is a member of the Chartered Institute of Personnel Development (CIPD).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 00: Introduction;\u003c\/li\u003e\n\u003cli\u003eChapter - 01: Background;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: Arranging a meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: Sections of a meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Agenda;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Personal preparation;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: Attending the meeting;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Working effectively with the chairperson and group;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: Taking notes;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Structuring notes;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: Writing up the minutes;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: The minutes;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: Recording decisons and actions;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: Layout and numbering;\u003c\/li\u003e\n\u003cli\u003eChapter - 14: Minutes for different types of meeting\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49404534653271,"sku":"9780749498894","price":35.15,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749498894.jpg?v=1730486757"},{"product_id":"dental-reception-and-supervisory-management-9781119513087","title":"Dental Reception and Supervisory Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDental Reception and Practice Management 2nd Edition is the dental office administrator's essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council's Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act.    Provides practical advice for dental receptionists wishing to upgrade their skillsCovers all aspects of the receptionist role, from administration and marketing to quality management and patient experienceLooks at new standards and regulations put into effectOffers concrete suggestions to improve dental practices and further patient healthIncludes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAbout the Companion Website xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Developing World of Dental Care Services 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHistory of the Nonclinical Dental Team 1\u003c\/p\u003e \u003cp\u003eThe Ethos and Ethics of Dental Care 4\u003c\/p\u003e \u003cp\u003eDental Reception Skills 6\u003c\/p\u003e \u003cp\u003eSupervisory Management Skills 8\u003c\/p\u003e \u003cp\u003eReception Manager Personal Specifications 11\u003c\/p\u003e \u003cp\u003eSalary 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Administration 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Administrative Role on the Front Desk 13\u003c\/p\u003e \u003cp\u003eBuilding Dynamic Systems 14\u003c\/p\u003e \u003cp\u003eDental Reception Systems 14\u003c\/p\u003e \u003cp\u003eKeeping Systems Fit for Purpose 15\u003c\/p\u003e \u003cp\u003eSupervising Administrative Tasks Carried out by Receptionists in Your Practice 17\u003c\/p\u003e \u003cp\u003eRules for an Effective and Efficient Reception Desk 19\u003c\/p\u003e \u003cp\u003eProviding Written Instructions 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Marketing 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarketing Definition 23\u003c\/p\u003e \u003cp\u003eMarket Research 24\u003c\/p\u003e \u003cp\u003eMarketing Mix 24\u003c\/p\u003e \u003cp\u003eEffective Marketing to Create a Competitive Edge 27\u003c\/p\u003e \u003cp\u003eProduct Sales 27\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Financial Administration 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFinancial Aspects of Patient Consent 31\u003c\/p\u003e \u003cp\u003eManaging Cash Flow 31\u003c\/p\u003e \u003cp\u003eCredit and Collections 31\u003c\/p\u003e \u003cp\u003eProtecting Practice Income 31\u003c\/p\u003e \u003cp\u003eTerms of Business 32\u003c\/p\u003e \u003cp\u003eInforming Patients of Fees and Payment Terms 33\u003c\/p\u003e \u003cp\u003eWritten Estimates 33\u003c\/p\u003e \u003cp\u003ePayments Due 34\u003c\/p\u003e \u003cp\u003eCollecting Fees Patient Payments 34\u003c\/p\u003e \u003cp\u003eInforming Patients of Fees Due 34\u003c\/p\u003e \u003cp\u003eWebsite 35\u003c\/p\u003e \u003cp\u003ePerception of Value: Car Parking Issues and Welcome Packs 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Staff Selection 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefine the Current Needs of the Practice 39\u003c\/p\u003e \u003cp\u003eAdvertising Job Openings 42\u003c\/p\u003e \u003cp\u003ePreparing a Fulfilment Pack and Posting the Job 42\u003c\/p\u003e \u003cp\u003eCreating the Shortlist 42\u003c\/p\u003e \u003cp\u003eInterviewing 43\u003c\/p\u003e \u003cp\u003eThe Provisional Job Offer 44\u003c\/p\u003e \u003cp\u003eAppendix 5.1: Interview Record Form 44\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Quality Management 47\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuality in Dental Care 47\u003c\/p\u003e \u003cp\u003eThe Receptionists Role for Quality Management 47\u003c\/p\u003e \u003cp\u003eHealth and Social Care Act 2008 47\u003c\/p\u003e \u003cp\u003eDefinitions 48\u003c\/p\u003e \u003cp\u003eThe Role of Policy and Procedure 48\u003c\/p\u003e \u003cp\u003eContinuous Improvement 49\u003c\/p\u003e \u003cp\u003eQuality Theory 49\u003c\/p\u003e \u003cp\u003eTotal Quality Management (TQM) 52\u003c\/p\u003e \u003cp\u003ePolicy Building 52\u003c\/p\u003e \u003cp\u003eMaking Improvements 53\u003c\/p\u003e \u003cp\u003eSystemic Shortfalls 53\u003c\/p\u003e \u003cp\u003eQuality Audit 55\u003c\/p\u003e \u003cp\u003ePolicy, Process, and Procedure 56\u003c\/p\u003e \u003cp\u003eQuality Circles in Practice 57\u003c\/p\u003e \u003cp\u003eQuality Summary 58\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Working as a Team 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of Management and Leadership 59\u003c\/p\u003e \u003cp\u003eNature and Nurture 60\u003c\/p\u003e \u003cp\u003eTeam Roles and Related Behaviours 60\u003c\/p\u003e \u003cp\u003eCommunication – The Cement of Society 62\u003c\/p\u003e \u003cp\u003eDefence Mechanisms 63\u003c\/p\u003e \u003cp\u003eBurnout 63\u003c\/p\u003e \u003cp\u003eWorking Successfully with Difficult People 63\u003c\/p\u003e \u003cp\u003eWhat Can You Do? 67\u003c\/p\u003e \u003cp\u003eCommunicate with Care 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Team Meetings 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 69\u003c\/p\u003e \u003cp\u003eStructuring Team Meetings 69\u003c\/p\u003e \u003cp\u003eCommunication Aids for a Team Meeting 71\u003c\/p\u003e \u003cp\u003eExperiential Learning 72\u003c\/p\u003e \u003cp\u003eStructure Information to Assist Remembering 73\u003c\/p\u003e \u003cp\u003eAnswering Questions 75\u003c\/p\u003e \u003cp\u003eGathering Feedback 75\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Safety and Well Being 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSafeguarding 77\u003c\/p\u003e \u003cp\u003eSafeguarding Children and Vulnerable Adults 77\u003c\/p\u003e \u003cp\u003eVulnerable Adults 77\u003c\/p\u003e \u003cp\u003eA Stepped Approach to Safeguarding 77\u003c\/p\u003e \u003cp\u003ePrinciples of Safeguarding Vulnerable Adults 78\u003c\/p\u003e \u003cp\u003eChildren 79\u003c\/p\u003e \u003cp\u003eModern Slavery Act of 2015 80\u003c\/p\u003e \u003cp\u003eMental Capacity Act of 2005 81\u003c\/p\u003e \u003cp\u003eHealth and Safety Laws 83\u003c\/p\u003e \u003cp\u003eRisk Assessment − Because Prevention Is Better than Cure 84\u003c\/p\u003e \u003cp\u003eHazards 86\u003c\/p\u003e \u003cp\u003eEmployee Responsibilities 89\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Customer Care 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSteps of the Patient Journey 91\u003c\/p\u003e \u003cp\u003eCustomer Care Strategy 92\u003c\/p\u003e \u003cp\u003eMaking Patients Feel Valued 95\u003c\/p\u003e \u003cp\u003eGathering Patient Feedback 98\u003c\/p\u003e \u003cp\u003ePrivate Dental Care Complaints 101\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Treatment Coordination 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePractical Considerations 103\u003c\/p\u003e \u003cp\u003eThe Business Case for Care Coordination 104\u003c\/p\u003e \u003cp\u003eWorking with Patients 106\u003c\/p\u003e \u003cp\u003eCare Plan Scripts 107\u003c\/p\u003e \u003cp\u003ePreventative Home Care 108\u003c\/p\u003e \u003cp\u003eAppointment Planning 108\u003c\/p\u003e \u003cp\u003ePractical Considerations 108\u003c\/p\u003e \u003cp\u003eEthical Aspects of Coordinated Care 109\u003c\/p\u003e \u003cp\u003eEthical Selling 109\u003c\/p\u003e \u003cp\u003eInformed Consent 110\u003c\/p\u003e \u003cp\u003ePractical Considerations 110\u003c\/p\u003e \u003cp\u003eCare Quality Standards 110\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Computers in Dentistry 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing Computers for Dental Administration 113\u003c\/p\u003e \u003cp\u003eData Security and Protection – NHS Practices 113\u003c\/p\u003e \u003cp\u003eGeneral Data Protection Regulations 115\u003c\/p\u003e \u003cp\u003eEmails and Messaging 116\u003c\/p\u003e \u003cp\u003eHealth and Safety Issues when Using Computers at Work 117\u003c\/p\u003e \u003cp\u003eIndex 119\u003c\/p\u003e","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":49407069684055,"sku":"9781119513087","price":39.85,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119513087.jpg?v=1730498068"},{"product_id":"the-definitive-executive-assistant-managerial-handbook-9781398602465","title":"The Definitive Executive Assistant  Managerial","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eSue France \u003c\/b\u003ehas over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA\/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 01: Introduction;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: The Leadership Challenge;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: How to Motivate Yourself and Your Teams;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Developing Emotional Intelligence;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Leading Effective Teams to Success;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: Performance Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Coaching;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: How to Communicate with Different Personality and Behavioral Styles;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Managing Projects;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: The Art and Science of Effective Negotiation;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: Change Management - How Can You Help\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49407732941143,"sku":"9781398602465","price":23.82,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781398602465.jpg?v=1730500357"},{"product_id":"successful-time-management-9781398606197","title":"Successful Time Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003ePatrick Forsyth runs Touchstone Training \u0026amp; Consultancy and specializes in marketing, sales and communications skills. He is based in Essex, UK. He is the author of more than fifty successful business books, translated into 17 languages, including \u003cb\u003e\u003ci\u003eHow to Write Reports and Proposals\u003c\/i\u003e\u003c\/b\u003e, also published in the Kogan Page \u003cb\u003e\u003ci\u003eCreating Success\u003c\/i\u003e\u003c\/b\u003e series. He writes regularly for a number of business journals, and for \u003ci\u003eWriting Magazine\u003c\/i\u003e.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 01: Time, a key resource – Opportunities and difficulties;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: First steps towards effective time management;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: Getting (and staying) organized;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Combating the time wasters;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Emails – Shortcut or time black hole?;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: First things first;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Controlling the paperwork;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: Working with other people;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Final words\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49407739527511,"sku":"9781398606197","price":10.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781398606197.jpg?v=1730500370"},{"product_id":"medical-transcription-9781437704396","title":"Medical Transcription","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHelps to master the fundamentals of medical transcription and meet the challenges of the evolving medical transcription field.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eSection 1: Career Role and Responsibilities   1. The Medical Transcription's Career, Including Ethical and Legal Responsibilities       Section 2: Tools of Transcription   2. Equipment and Technology       Section 3: Transcription Guidelines   3. Punctuation   4. Capitalization   5. Transcribing Numbers, Figures, and Abbreviations   6. Letter Transcription   7. Proofreading, Making Corrections, and Quality Assurance   8. Using Reference Books: Learn How to Get Help From the Experts    9. Word Endings: Plurals, Nouns, and Adjectives   10. Grammar Review       Section 4: Medical Records and Reports   11. Outpatient Medical Chart Notes and Daily Progress Notes   12. Preparation of a History and Physical Examination Report   13. Preparation of Miscellaneous Medical Reports       Section 5: Correspondence and Business Documents   14. Writing Business Documents: Email, Memos, Agendas, Minutes, and Policies   15. Making the Transition from MT to Speech Recognition Editor    16. Establishing Your Career and Applying for Transcribing Positions       Section 6: Appendices   A: Answers to Tests    B: Reference Materials   C: Medical Documents   D. Rules and Helpful Hints for Transcribing","brand":"Elsevier Health Sciences","offers":[{"title":"Default Title","offer_id":49408288489815,"sku":"9781437704396","price":62.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781437704396.jpg?v=1730502290"},{"product_id":"common-core-basics-mathematics-core-subject-module-9780076575190","title":"Common Core Basics Mathematics Core Subject","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"McGraw-Hill Education - Europe","offers":[{"title":"Default Title","offer_id":49524358414679,"sku":"9780076575190","price":55.58,"currency_code":"GBP","in_stock":true}]},{"product_id":"microsoft-office-word-2010-manual-to-accompany-gregg-college-keyboarding-document-processing-11th-edition-9780077319373","title":"Microsoft Office Word 2010 Manual To Accompany","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"McGraw-Hill Education - Europe","offers":[{"title":"Default Title","offer_id":49524360675671,"sku":"9780077319373","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"touch-typing-in-ten-lessons-9780399515293","title":"Touch Typing in Ten Lessons","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Penguin Putnam Inc","offers":[{"title":"Default Title","offer_id":49525209858391,"sku":"9780399515293","price":13.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780399515293.jpg?v=1731859654"},{"product_id":"teeline-fast-9780435453527","title":"Teeline Fast","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis course book is designed for short courses of all kinds either in the classroom or for self-study. It contains sufficient theory to lay the foundation for higher speeds for students who chose to progress.","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51018225090903,"sku":"9780435453527","price":999.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780435453527.jpg?v=1750776076"},{"product_id":"teeline-gold-coursebook-9780435453534","title":"Teeline Gold Coursebook","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis is the core book in the series. It is the textbook which contains the Teeline theory and longhand transcription, offering a complete course for students and lecturers. All the exercises are presented in Teeline and the business-related content helps prepare students for the world of work.","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51018225287511,"sku":"9780435453534","price":39.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780435453534.jpg?v=1750776077"},{"product_id":"teeline-gold-word-list-9780435453596","title":"Teeline Gold Word List","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis Teeline Gold edition of the \"Word List\" has doubled in size and contains recommended Teeline outlines for over 12,000 words which might be expected to occur frequently in non-technical material. New appendices of legal and medical words are included.","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51018225484119,"sku":"9780435453596","price":40.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780435453596.jpg?v=1750776079"},{"product_id":"how-to-use-marketing-techniques-to-get-a-great-job-9781637421413","title":"How to Use Marketing Techniques to Get a Great","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWhen we apply for a job, we are essentially trying to sell ourselves. If we understand the process of marketing, we can make that sale a lot easier. This requires a plan that includes a deep understanding of our target audiences, an understanding of our strengths and weaknesses, an understanding of the benefits we can offer, and a knowledge of the 4 Ps, product, place, price and promotion.\u003c\/p\u003e\u003cp\u003eAdd to this, an ability to differentiate and position ourselves in the crowded marketplace and to use promotional tactics to rise to the top of the applicant pool, we can get the job of our dreams.  When we master these skills, we make the chore of getting a great job, the job we want, more a certainty than a hopeful wish.\u003c\/p\u003e\u003cp\u003eThis book will show you how to network better, how to create an effective email pitch, write a powerful resume and cover letter, and how to persuade recruiters that you offer the most value to satisfy their needs.  This book will make you a pro at marketing yourself!\u003c\/p\u003e","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":51020177441111,"sku":"9781637421413","price":20.66,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781637421413.jpg?v=1750782666"},{"product_id":"the-definitive-executive-assistant-managerial-handbook-9781398602489","title":"The Definitive Executive Assistant  Managerial","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eSue France \u003c\/b\u003ehas over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA\/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 01: Introduction;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: The Leadership Challenge;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: How to Motivate Yourself and Your Teams;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Developing Emotional Intelligence;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Leading Effective Teams to Success;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: Performance Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Coaching;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: How to Communicate with Different Personality and Behavioral Styles;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Managing Projects;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: The Art and Science of Effective Negotiation;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: Change Management - How Can You Help\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page","offers":[{"title":"Default Title","offer_id":51039377916247,"sku":"9781398602489","price":60.3,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781398602489.jpg?v=1750943502"},{"product_id":"who-took-my-pen-again-9780971745698","title":"Who Took My Pen    Again","description":"","brand":"Office Dynamics","offers":[{"title":"Default Title","offer_id":51768538005847,"sku":"9780971745698","price":22.52,"currency_code":"GBP","in_stock":true}]},{"product_id":"how-to-become-a-virtual-assistant-start-your-own-business-from-home-9781647464905","title":"How to Become a Virtual Assistant: Start Your Own Business from Home","description":"","brand":"Author Academy Elite","offers":[{"title":"Default Title","offer_id":52085306098007,"sku":"9781647464905","price":19.56,"currency_code":"GBP","in_stock":true}]},{"product_id":"elevate-admins-how-to-raise-the-bar-and-achieve-excellence-in-your-administrative-career-9781736901809","title":"ELEVATE Admins: How to Raise the Bar and Achieve Excellence in Your Administrative Career","description":"","brand":"CCS Ventures, LLC","offers":[{"title":"Default Title","offer_id":52085461942615,"sku":"9781736901809","price":12.15,"currency_code":"GBP","in_stock":true}]},{"product_id":"the-organized-admin-leverage-your-unique-organizing-style-to-create-systems-reduce-overwhelm-and-increase-productivity-9780982943069","title":"The Organized Admin Leverage Your Unique Organizing Style to Create Systems Reduce Overwhelm and Increase Productivity","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Amazon Digital Services LLC - Kdp","offers":[{"title":"Default Title","offer_id":53134372798807,"sku":"9780982943069","price":14.02,"currency_code":"GBP","in_stock":true}]},{"product_id":"become-an-inner-circle-assistant-9780985931636","title":"Become an Inner Circle Assistant","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"INSIGHT PUB","offers":[{"title":"Default Title","offer_id":53134403862871,"sku":"9780985931636","price":15.34,"currency_code":"GBP","in_stock":true}]},{"product_id":"the-life-of-sir-isaac-pitman-inventor-of-phonography-9781017947120","title":"The Life of Sir Isaac Pitman inventor of Phonography","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"LEGARE STREET PR","offers":[{"title":"Default Title","offer_id":53152516571479,"sku":"9781017947120","price":29.4,"currency_code":"GBP","in_stock":true}]},{"product_id":"reporters-rules-and-abbreviations-sloanduployan-phonography-9781019567036","title":"Reporters Rules and Abbreviations SloanDuployan Phonography","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53159409975639,"sku":"9781019567036","price":21.8,"currency_code":"GBP","in_stock":true}]},{"product_id":"daily-shorthand-the-new-lightline-9781019647714","title":"Daily Shorthand the new Lightline","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53159788478807,"sku":"9781019647714","price":22.75,"currency_code":"GBP","in_stock":true}]},{"product_id":"speed-typewriting-9781019705346","title":"Speed Typewriting","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53160013201751,"sku":"9781019705346","price":22.75,"currency_code":"GBP","in_stock":true}]},{"product_id":"how-to-construct-shorthand-phrases-9781019871454","title":"How to Construct Shorthand Phrases","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53160688517463,"sku":"9781019871454","price":24.65,"currency_code":"GBP","in_stock":true}]},{"product_id":"reporters-rules-sloanduployan-system-9781019915004","title":"Reporters Rules SloanDuployan System","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53160862024023,"sku":"9781019915004","price":21.8,"currency_code":"GBP","in_stock":true}]},{"product_id":"manual-of-natural-touch-and-speed-typewriting-9781020190957","title":"Manual Of Natural Touch And Speed Typewriting","description":"\u003cp\u003ea huge range and FREE tracked UK delivery on ALL orders.\u003c\/p\u003e","brand":"Legare Street Press","offers":[{"title":"Default Title","offer_id":53162077487447,"sku":"9781020190957","price":22.75,"currency_code":"GBP","in_stock":true}]},{"product_id":"indexing-and-filing-9781024623079","title":"Indexing And Filing","description":"","brand":"Creative Media Partners, LLC","offers":[{"title":"Default Title","offer_id":53183083512151,"sku":"9781024623079","price":26.96,"currency_code":"GBP","in_stock":true}]},{"product_id":"stenography-compleated-or-the-art-of-shorthand-brought-to-perfection-9781024810653","title":"Stenography Compleated Or The Art Of Shorthand Brought To Perfection","description":"","brand":"Creative Media Partners, LLC","offers":[{"title":"Default Title","offer_id":53183766987095,"sku":"9781024810653","price":15.95,"currency_code":"GBP","in_stock":true}]},{"product_id":"the-stenographers-companion-9781025219233","title":"The Stenographers Companion","description":"","brand":"Creative Media Partners, LLC","offers":[{"title":"Default Title","offer_id":53185141735767,"sku":"9781025219233","price":14.09,"currency_code":"GBP","in_stock":true}]},{"product_id":"how-to-be-the-best-secretary-anyone-could-ever-have-9781494444341","title":"How to be the Best Secretary Anyone Could Ever Have","description":"","brand":"Createspace Independent Publishing Platform","offers":[{"title":"Default Title","offer_id":53187793191255,"sku":"9781494444341","price":11.35,"currency_code":"GBP","in_stock":true}]},{"product_id":"excel-2024-for-beginners-9781637441329","title":"Excel 2024 for Beginners","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189125800279,"sku":"9781637441329","price":11.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"intermediate-excel-2024-9781637441343","title":"Intermediate Excel 2024","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189125833047,"sku":"9781637441343","price":11.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"excel-2024-for-beginners-9781637441336","title":"Excel 2024 for Beginners","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189125898583,"sku":"9781637441336","price":20.89,"currency_code":"GBP","in_stock":false}]},{"product_id":"excel-2024-useful-functions-9781637441374","title":"Excel 2024 Useful Functions","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189125931351,"sku":"9781637441374","price":20.89,"currency_code":"GBP","in_stock":false}]},{"product_id":"excel-2024-useful-functions-9781637441367","title":"Excel 2024 Useful Functions","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189125996887,"sku":"9781637441367","price":11.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"intermediate-excel-2024-9781637441350","title":"Intermediate Excel 2024","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189126029655,"sku":"9781637441350","price":20.89,"currency_code":"GBP","in_stock":false}]},{"product_id":"excel-2024-formatting-9781637441381","title":"Excel 2024 Formatting","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189126062423,"sku":"9781637441381","price":9.37,"currency_code":"GBP","in_stock":false}]},{"product_id":"excel-2024-conditional-formatting-9781637441398","title":"Excel 2024 Conditional Formatting","description":"","brand":"M.L. Humphrey","offers":[{"title":"Default Title","offer_id":53189126095191,"sku":"9781637441398","price":9.37,"currency_code":"GBP","in_stock":false}]},{"product_id":"the-leadership-resilience-workbook-9781969463679","title":"The Leadership Resilience Workbook","description":"","brand":"She Rises Studios","offers":[{"title":"Default Title","offer_id":53193839575383,"sku":"9781969463679","price":16.24,"currency_code":"GBP","in_stock":false}]},{"product_id":"effective-and-efficient-administrative-assistants-9789768305800","title":"Effective and Efficient Administrative Assistants","description":"","brand":"Forrest Adler Publishing","offers":[{"title":"Default Title","offer_id":53212767027543,"sku":"9789768305800","price":12.57,"currency_code":"GBP","in_stock":false}]},{"product_id":"the-made-easy-nj-notary-primer-2026-2027-9798247883159","title":"The Made Easy NJ Notary Primer 2026  2027","description":"","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":53218138358103,"sku":"9798247883159","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"the-1hour-excel-master-9798278372585","title":"The 1Hour Excel Master","description":"","brand":"Amazon Digital Services LLC - Kdp","offers":[{"title":"Default Title","offer_id":53223181189463,"sku":"9798278372585","price":8.92,"currency_code":"GBP","in_stock":true}]},{"product_id":"hablar-para-que-pase-9798278464495","title":"Hablar para que pase","description":"","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":53223211303255,"sku":"9798278464495","price":18.57,"currency_code":"GBP","in_stock":true}]},{"product_id":"better-than-crying-in-the-restroom-9798309609703","title":"Better Than Crying in the Restroom","description":"","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":53232750002519,"sku":"9798309609703","price":9.24,"currency_code":"GBP","in_stock":true}]},{"product_id":"maitrisez-lia-pour-travailler-moins-et-etre-promu-plus-vite-9798316796373","title":"Maîtrisez lIa Pour Travailler Moins Et Être Promu Plus Vite","description":"","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":53234236260695,"sku":"9798316796373","price":45.26,"currency_code":"GBP","in_stock":true}]}],"url":"https:\/\/bookcurl.com\/collections\/secretarial-clerical-and-office-skills.oembed?page=2","provider":"Book Curl","version":"1.0","type":"link"}