{"title":"Quality Assurance Books","description":"","products":[{"product_id":"the-remedy-9780470556856","title":"The Remedy","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eWinner of the Shingo Prize for Excellence in Quality Improvement\u003c\/b\u003e  \u003cp\u003e-From the Shingo judges:\u003c\/p\u003e \u003cp\u003eThis work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appealit is a pleasure to read.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Sequel to the Influential Lean Business Novel \u003ci\u003eAndy \u0026amp; Me\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Remedy\u003c\/i\u003e is a compelling a business fable that  shows how Lean quality improvement business practicestraditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Motor City Sadness 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Lean fundamentals\u003c\/p\u003e \u003cp\u003eHow Lean looks different in white-collar environments vs. the factory\u003c\/p\u003e \u003cp\u003eWaste in health care and the restaurant business\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Lotus Land 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe nature of big companies\u003c\/p\u003e \u003cp\u003eBig Company Disease\u003c\/p\u003e \u003cp\u003eObstacles to transforming big companies\u003c\/p\u003e \u003cp\u003eRole of the Shusa\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 What Have I Learned? 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLean fundamentals\u003c\/p\u003e \u003cp\u003eLean thinking—core mental models\u003c\/p\u003e \u003cp\u003eWaste in business processes\u003c\/p\u003e \u003cp\u003eIntroduction to problem solving\u003c\/p\u003e \u003cp\u003eNature of transformation\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 How Will We Change Their Thinking? 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReflections on how to deepen and extend mental models\u003c\/p\u003e \u003cp\u003eThe nature of value and waste in knowledge work\u003c\/p\u003e \u003cp\u003eGrasping the situation by going to see for yourself\u003c\/p\u003e \u003cp\u003eBasics of system thinking\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Focus and Alignment—When You’re a Jet, You’re a Jet 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFundamentals of strategy deployment\u003c\/p\u003e \u003cp\u003eDefining True North, our strategic and philosophical objective\u003c\/p\u003e \u003cp\u003eHow strategy making actually works in organizations\u003c\/p\u003e \u003cp\u003eHow the New York Jets might apply strategy deployment\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Cluing into Chloe 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003eCreating a shared vision\u003c\/p\u003e \u003cp\u003eStrategy deployment in action\u003c\/p\u003e \u003cp\u003eDeploying targets and tactics through Catchball\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 A Trip to Boston to Dispel the Fog 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRole of the leader\u003c\/p\u003e \u003cp\u003eThe Water Ring model\u003c\/p\u003e \u003cp\u003eHow complex systems fail—and succeed\u003c\/p\u003e \u003cp\u003eThe Four Rules—Standards, Connections, Pathways, Improvement\u003c\/p\u003e \u003cp\u003eThe Remedy to Big Company Disease\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Marketing—Leaning Out the Mad Men 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarketing basics\u003c\/p\u003e \u003cp\u003eMental models in marketing\u003c\/p\u003e \u003cp\u003eWaste and value in marketing\u003c\/p\u003e \u003cp\u003eYamazume\u003c\/p\u003e \u003cp\u003eTakt, flow, and pull in Marketing\u003c\/p\u003e \u003cp\u003eExpected, Specified, and Delightful Value\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Design and Engineering—Making Knowledge Flow 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in Design\u003c\/p\u003e \u003cp\u003eValue and waste in Design and Engineering\u003c\/p\u003e \u003cp\u003eProduction physics—implications for Design\u003c\/p\u003e \u003cp\u003eSmall batch learning\u003c\/p\u003e \u003cp\u003eTakt, flow, and pull in Design\u003c\/p\u003e \u003cp\u003eSet-based concurrent engineering\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Nick Papas Falls into the Abyss 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in health care\u003c\/p\u003e \u003cp\u003eValue and waste in health care\u003c\/p\u003e \u003cp\u003eLean fundamentals in health care\u003c\/p\u003e \u003cp\u003eOur health-care mess—root cause and countermeasures\u003c\/p\u003e \u003cp\u003eThe Four Capabilities\u003c\/p\u003e \u003cp\u003eThe remedy to Big Company Disease—reprise\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 My Beautiful Mind—Leaning Out Our Supply Chain 187\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in supply chain\u003c\/p\u003e \u003cp\u003eThe Nash equilibrium\u003c\/p\u003e \u003cp\u003eThe importance of information flow\u003c\/p\u003e \u003cp\u003eThe Groundhog Day effect\u003c\/p\u003e \u003cp\u003eThe bullwhip effect—causes and countermeasures\u003c\/p\u003e \u003cp\u003eWhat is heijunka?\u003c\/p\u003e \u003cp\u003eProcess and system kaizen\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Dealers, Spielers, and Concealers 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in retail\u003c\/p\u003e \u003cp\u003ePrinciples of Lean provision\u003c\/p\u003e \u003cp\u003eProvision\/consumption maps\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003eFinancial aspects of Lean\u003c\/p\u003e \u003cp\u003ePossible effects of standard cost accounting\u003c\/p\u003e \u003cp\u003eLean in Human Resources\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Scylla and Charybdis 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Be My Phenomena 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNature of transformation\u003c\/p\u003e \u003cp\u003eEthics\u003c\/p\u003e \u003cp\u003eThe cardinal virtues\u003c\/p\u003e \u003cp\u003eLean leadership\u003c\/p\u003e \u003cp\u003eGlossary 247\u003c\/p\u003e \u003cp\u003eReferences 251\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48733787324759,"sku":"9780470556856","price":17.09,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470556856.jpg?v=1720001686"},{"product_id":"quality-management-essentials-9781800612280","title":"Quality Management Essentials","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to achieve the required quality. Due to the natural process variation the quality of a product or service varies. Thus, quality can be defined as fitness for intended use or, in other words, how well the product performs its intended function. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality management ensures that a product or service is fit for its purpose. It has three main components: quality planning, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to maintain it. Quality management, therefore, uses quality control tools to achieve more consistent quality.This book aims to provide the readers with the essential practical knowledge and understanding of quality-related issues to make correct decisions faster. Hence, they can effectively contribute to a modern dynamic production environment.The book covers the essential tools used in quality control and quality management. There are a lot of practical questions and answers on quality.","brand":"World Scientific Europe Ltd","offers":[{"title":"Default Title","offer_id":48741754536279,"sku":"9781800612280","price":63.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781800612280.jpg?v=1720058695"},{"product_id":"design-thinking-for-tech-9780137933037","title":"Design Thinking for Tech","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eGeorge Anderson\u003c\/strong\u003e is a program director for Microsoft and an adjunct professor and guest lecturer for several universities. George holds Stanford Innovation \u0026amp; Entrepreneurship as well as Innovation Leadership credentials, PMI's Wicked Problem Solving and Prosci's Change Practitioner certifications, an MBA with a focus in Human Resource Management, and a PhD in Applied Management and Decision Sciences.\u003c\/p\u003e \u003cp\u003eAs a program director, George assembles and leads global tech teams that help organizations transform themselves. George's architects and consultants provide the technology and business skills necessary to design and develop business-enabling technology solutions, and George and his project managers provide the leadership, governance, and communications necessary to deliver those solutions.\u003c\/p\u003e \u003cp\u003eIn these ways, George's teams solve problems that drive meaningful change and measurable value. George knows first-hand the power of thinking and executing differently t\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eForeword\u003c\/p\u003e \u003cp\u003ePreface\u003c\/p\u003e \u003cp\u003ePrologue\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePART I: Design Thinking Basics\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 1:\u003c\/strong\u003e Design Thinking Explained\u003c\/p\u003e \u003cp\u003eThinking Slower to Deliver Faster\u003c\/p\u003e \u003cp\u003eA Process for Progress: Popular Design Thinking Models\u003c\/p\u003e \u003cp\u003eOur Design Thinking Model for Tech\u003c\/p\u003e \u003cp\u003eThe Battle Between Perfection and Time\u003c\/p\u003e \u003cp\u003eThe What: Techniques and Exercises\u003c\/p\u003e \u003cp\u003eThe How: The Design Thinking Cycle for Progress\u003c\/p\u003e \u003cp\u003eThe When: Ambiguity, Complexity, and Uncertainty\u003c\/p\u003e \u003cp\u003eThe Why: Better Practices and Faster Outcomes\u003c\/p\u003e \u003cp\u003eThe Who: Design Thinking by Technology Role\u003c\/p\u003e \u003cp\u003eDesign Thinking in Action: Real-world Tech Examples\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Lessons Learned the Hard Way\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 2:\u003c\/strong\u003e A Design Thinking Model for Tech\u003c\/p\u003e \u003cp\u003eHuman-Centered Thinking\u003c\/p\u003e \u003cp\u003eDesign Thinking in Four Phases\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Exclusively Left to Right\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 3:\u003c\/strong\u003e Design Thinking for Small Audiences\u003c\/p\u003e \u003cp\u003eDesign Thinking for Me\u003c\/p\u003e \u003cp\u003eLearning More Quickly\u003c\/p\u003e \u003cp\u003eThinking and Problem Solving\u003c\/p\u003e \u003cp\u003eCoping with Ambiguity\u003c\/p\u003e \u003cp\u003ePrioritizing Next Best Steps for Uncertainty\u003c\/p\u003e \u003cp\u003eExecuting More Effectively\u003c\/p\u003e \u003cp\u003eWhat Not to Do: This Isn't for Me\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 4:\u003c\/strong\u003e Resilient and Sustainable Teams\u003c\/p\u003e \u003cp\u003eDesign Thinking for Tech Team Alignment\u003c\/p\u003e \u003cp\u003eDesign Thinking for Sustainable Teams\u003c\/p\u003e \u003cp\u003eResponsibly Operating at Speed\u003c\/p\u003e \u003cp\u003eWhat Not to Do: The Archipelago Effect\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 5:\u003c\/strong\u003e Visible and Visual Teamwork\u003c\/p\u003e \u003cp\u003eMaking Teamwork Visible and Visual\u003c\/p\u003e \u003cp\u003eTools for Visual Collaboration\u003c\/p\u003e \u003cp\u003eExecuting a Design Thinking Exercise\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Keeping It All Inside\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkbook\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePART II: Understanding Broadly\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 6:\u003c\/strong\u003e Understanding the Lay of the Land\u003c\/p\u003e \u003cp\u003eListening and Understanding\u003c\/p\u003e \u003cp\u003eAssessing the Broader Environment\u003c\/p\u003e \u003cp\u003eUnderstanding and Articulating Value\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Ignore the Culture Fractals\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 7:\u003c\/strong\u003e Connecting with the Right People\u003c\/p\u003e \u003cp\u003eA Framework for Finding and Prioritizing People\u003c\/p\u003e \u003cp\u003eExercises for Stakeholder Mapping and Prioritization\u003c\/p\u003e \u003cp\u003eExercises and Techniques for Engaging Stakeholders\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Stick to the Happy Path\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkbook\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 8:\u003c\/strong\u003e Learning and Empathizing\u003c\/p\u003e \u003cp\u003eFrom Stakeholders to Personas\u003c\/p\u003e \u003cp\u003eThree Types of Empathy\u003c\/p\u003e \u003cp\u003eA 360-Degree Model for Empathizing\u003c\/p\u003e \u003cp\u003eA Recipe for Empathizing\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Ignore the 20 Percent\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 9:\u003c\/strong\u003e Identifying the Right Problem\u003c\/p\u003e \u003cp\u003eIdentifying and Understanding a Problem\u003c\/p\u003e \u003cp\u003eThree Exercises for Problem Identification\u003c\/p\u003e \u003cp\u003eTechniques and Exercises for Problem Validation\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Jump In! (to the Wrong Problem)\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePART III: Thinking Differently\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 10:\u003c\/strong\u003e Introduction to Thinking Differently\u003c\/p\u003e \u003cp\u003eIdeation and Thinking for Problem Solving\u003c\/p\u003e \u003cp\u003eDivergent and Convergent Thinking\u003c\/p\u003e \u003cp\u003eWarm-ups for Thinking Differently\u003c\/p\u003e \u003cp\u003eTechniques for Clearing the Mind\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Stay Convergent!\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 11: \u003c\/strong\u003eGuardrails for Thinking Creatively\u003c\/p\u003e \u003cp\u003eConstraints and Guardrails\u003c\/p\u003e \u003cp\u003eSimple Guardrails for Thinking Differently\u003c\/p\u003e \u003cp\u003eExercises for Thinking Through Risks\u003c\/p\u003e \u003cp\u003eCrazy Techniques for Extreme Thinking\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Avoid the Silly-Sounding Stuff\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 12:\u003c\/strong\u003e Exercises for Increasing Creativity\u003c\/p\u003e \u003cp\u003eCreativity and Thinking\u003c\/p\u003e \u003cp\u003eTechniques and Exercises for Creative Thinking\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Concluding Thinking Too Early\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 13:\u003c\/strong\u003e Exercises for Reducing Uncertainty\u003c\/p\u003e \u003cp\u003eNext-Step Thinking for Uncertain Situations\u003c\/p\u003e \u003cp\u003eReducing Uncertainty and Ambiguity\u003c\/p\u003e \u003cp\u003eWorking Through Uncertainty and What's Next\u003c\/p\u003e \u003cp\u003eWhat Not to Do: The Brute-Force Path\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 14:\u003c\/strong\u003e Thinking for Problem Solving\u003c\/p\u003e \u003cp\u003eFrom Ideas to Potential Solutions\u003c\/p\u003e \u003cp\u003eVisual Exercises for Problem Solving\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Skimp on Brainstorming\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePART IV: Delivering Value\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 15:\u003c\/strong\u003e Cross-Teaming and Communicating for Outcomes\u003c\/p\u003e \u003cp\u003eCross-Boundary Teaming for Collaboration\u003c\/p\u003e \u003cp\u003eTechniques for Working Across Teams\u003c\/p\u003e \u003cp\u003eTechniques for Communications Challenges\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Using Words When a Picture Is Needed\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 16:\u003c\/strong\u003e Prototyping and Solutioning by Doing\u003c\/p\u003e \u003cp\u003eThe Prototyping and Solutioning Mindset\u003c\/p\u003e \u003cp\u003eMaking Progress versus Solving the Entire Problem\u003c\/p\u003e \u003cp\u003eTechniques for Making Planned Progress\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Ignoring the Inverse Power Law\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 17:\u003c\/strong\u003e Solutioning Small and Fast\u003c\/p\u003e \u003cp\u003eThe Progress Mindset: Showing Up and Starting Small\u003c\/p\u003e \u003cp\u003eRealizing Value Through Objectives and Key Results\u003c\/p\u003e \u003cp\u003eStarting Small and Delivering Fast\u003c\/p\u003e \u003cp\u003eTechniques for Delivering and Executing to Think\u003c\/p\u003e \u003cp\u003eFor a Limited Time Only\u003c\/p\u003e \u003cp\u003eWhat Not to Do: The Forever MVP\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 18:\u003c\/strong\u003e Delivering Value at Velocity\u003c\/p\u003e \u003cp\u003eDelivery Techniques for Increasing Value Velocity\u003c\/p\u003e \u003cp\u003eTeam Considerations for Velocity\u003c\/p\u003e \u003cp\u003eChange Control Considerations for Velocity\u003c\/p\u003e \u003cp\u003eWhat Not to Do: Shrink Sprints to Speed Up\u003c\/p\u003e \u003cp\u003eSummary\u003c\/p\u003e \u003cp\u003eWorkshop\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePART V: Iterating for Progress\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHour 19:\u003c\/strong\u003e Testing for Validation\u003c\/p\u003e \u003cp\u003eThe Testing Mindset\u003c\/p\u003e \u003cp\u003eTraditional Types of Testing\u003c\/p\u003e \u003cp\u003eTesting Techniques for Learning and Validating\u003c\/p\u003e \u003cp\u003eTesting Tools for Feedback\u003c\/p\u003e 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Techniques and Exercises\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAppendix C:\u003c\/strong\u003e Design Thinking in Action (by the Hour)\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eReferences\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e9780137933037    TOC    10\/10\/2022\u003c\/p\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default Title","offer_id":48864176865623,"sku":"9780137933037","price":30.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780137933037.jpg?v=1722270752"},{"product_id":"logistics-and-supply-chain-management-9781292416182","title":"Logistics and Supply Chain Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eMartin Christopher \u003c\/b\u003eis Emeritus Professor of Marketing \u0026amp; Logistics at Cranfield School of Management. He also chairs the Advisory Board of the internationally renowned Centre for Logistics and Supply Chain Management. Martin's work in the field has gained international recognition \u0026amp; he's a regular contributor to conferences and workshops around the world.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e“Major world events in recent years – ranging from the Covid-19 pandemic, blockage of the Suez Canal and war in Ukraine – have highlighted the critical role played by logistics and supply chain management in the global economy and have brought these subjects to the forefront of public interest. This important book by one of the leading thinkers in the field is essential reading not just for practitioners and students of these subjects, but for everyone with a keen interest in how logistics activities and supply chain designs shape our everyday lives. The clear text and logical flow of chapters, augmented by a range of interesting and diverse case examples, take the reader on a journey of discovery into how today's supply chains should be structured and managed.” \u003cstrong\u003eProfessor John Mangan, Chair in Marine Transport \u0026amp; Logistics, School of Engineering, Newcastle University, UK\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e“It should not have needed a global pandemic and a war in Europe to raise the importance of building and managing resilient supply chains. The techniques to achieve this are not new, achieving value has always been the goal, and the latest edition of this excellent book lays these out in a clear and compelling manner. It is updated to embrace digitisation, address the sustainability imperative, and is set in today's context of volatility and disruption. Procurement and supply chain professionals can learn from this book as part of their continuing professional development.”\u003cstrong\u003e Malcolm Harrison, CEO, Chartered Institute of Procurement \u0026amp; Supply\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e“Since the first edition was published thirty years ago, this book has become one of the leading texts on logistics and supply chain management, providing guidance both to students and practitioners.  The author provides valuable insights into how performance in these vital business processes can be improved and sustained.”\u003cstrong\u003e Yossi Sheffi, Eliza Gray II Professor of Engineering Systems, MIT, USA\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e“Martin Christopher's latest book captures the entire evolution of logistics and supply chain thinking and associated concepts through to current times, including digitisation, new business models, sustainability, and perspectives on what we can expect to see in the years ahead. It is comprehensive, and beautifully illustrated with examples and short case studies. A must read for students and managers alike.” \u003cstrong\u003e Dr John Gattorna,  Global Supply Chain ‘thought leader' and Author\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e“Excellence in Supply Chain Management is imperative in today's commercial environment, it is the heartbeat of the enterprise significantly influencing its success \/ failure and when orchestrated correctly will assure the right balance of growth, cash and cost.\u003cbr\u003e \u003cbr\u003eThe utopia of Supply Chain Excellence requires transparency, real time visibility, collaboration and digital integration end to end to empower relationships with customers and suppliers, thus facilitating optimal fulfilment and perfect order achievement. In this valuable guide the author addresses how end to end processes, systems, tools and competencies must be designed and managed to achieve success in the marketplace.” \u003cstrong\u003e Stuart Whiting, Senior Vice President, Logistics and Planning, Global Supply Chain, Schneider Electric\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1.   Logistics, the Supply Chain and Competitive Strategy    2.   Delivering Customer Value    3.   Going to Market    4.   Measuring Logistics Costs and Performance    5.   Matching Supply and Demand    6.   Creating the Responsive Supply Chain    7.   Strategic Lead-Time Management    8.   The Synchronous Supply Chain    9.   Complexity and the Supply Chain    10.   Managing the Global Pipeline    11.   Service Logistics    12.   Managing Risk in the Supply Chain    13.   The Era of Network Competition    14.   Overcoming the Barriers to Supply Chain Integration    15.   The Sustainable Supply Chain    16.   The Digital Supply Chain    17.   Sourcing and supply management    18.   The Supply Chain of the Future","brand":"Pearson Education Limited","offers":[{"title":"Default Title","offer_id":48866530459991,"sku":"9781292416182","price":42.3,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781292416182.jpg?v=1722279093"},{"product_id":"six-sigma-fur-dummies-9783527715343","title":"Six Sigma für Dummies","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eMöchten Sie verstehen, was Six Sigma genau ist? Wollen Sie die Vorteile von Six Sigma in Ihrer Firma nutzen und so Abläufe optimieren? Dann greifen Sie zu \"Six Sigma für Dummies\" und lassen Sie sich leicht verständlich erklären, was es damit genau auf sich hat. Six Sigma ist eine auf Effizienz ausgerichtete Qualitätssicherungsmethode. Es ist eine quantitative Methode, bei der genau ermittelt wird, wie das Ziel aussehen soll und wie groß die Fehlerabweichung von diesem Idealziel ist, sei es ein Produktionsprozess oder die Kundenorientierung eines Unternehmens. 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To help you develop an effective safety metrics program, the author includes both an overview of safety metrics, data collection, and analysis and a set of detailed procedures for collecting data, analyzing it, and presenting it.   \tYou'll examine a comprehensive collection of tools and techniques that includes run charts and control charts, trending and forecasting, benchmarking, insurance rating systems, performance indices, the Baldrige Model, and six sigma. In addition, you'll find exercises and questions in each chapter that allow you to practice and review what you've learned. All answers are provided in an appendix.  \tTechniques and tools discussed in this book include descriptive and inferential statistics, cause and effect analyses, measures of variability, and probability. 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It also presents surveys of up-to-date research and application with special focus on fuzzy systems as well as on applications in life sciences and neuronal computing.","brand":"De Gruyter","offers":[{"title":"Default Title","offer_id":48889045909847,"sku":"9783110655247","price":81.75,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9783110655247.jpg?v=1722552424"},{"product_id":"data-science-for-supply-chain-forecasting-9783110671100","title":"Data Science for Supply Chain Forecasting","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e \u003cp\u003eUsing data science in order to solve a problem requires a scientific mindset more than coding skills. \u003cem\u003eData Science for Supply Chain Forecasting, Second Edition\u003c\/em\u003e contends that a true scientific method which includes experimentation, observation, and constant questioning must be applied to supply chains to achieve excellence in demand forecasting. \u003c\/p\u003e \u003cp\u003eThis second edition adds more than 45 percent extra content with four new chapters including an introduction to neural networks and the forecast value added framework. Part I focuses on statistical \"traditional\" models, Part II, on machine learning, and the all-new Part III discusses demand forecasting process management. The various chapters focus on both forecast models and new concepts such as metrics, underfitting, overfitting, outliers, feature optimization, and external demand drivers. The book is replete with do-it-yourself sections with implementations provided in Python (and Excel for the statistical models) to show the readers how to apply these models themselves. \u003c\/p\u003e \u003cp\u003eThis hands-on book, covering the entire range of forecasting—from the basics all the way to leading-edge models—will benefit supply chain practitioners, forecasters, and analysts looking to go the extra mile with demand forecasting. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eEvents around the book\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003eLink to a De Gruyter Online Event in which the author Nicolas Vandeput together with Stefan de Kok, supply chain innovator and CEO of Wahupa; Spyros Makridakis, professor at the University of Nicosia and director of the Institute For the Future (IFF); and Edouard Thieuleux, founder of AbcSupplyChain, discuss the general issues and challenges of demand forecasting and provide insights into best practices (process, models) and discussing how data science and machine learning impact those forecasts.\u003cbr\u003eThe event will be moderated by Michael Gilliland, marketing manager for SAS forecasting software:\u003cbr\u003ehttps:\/\/youtu.be\/1rXjXcabW2s \u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e \u003cp\u003e I Statistical Forecast\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Moving Average\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Forecast Error\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Exponential Smoothing\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Underfitting\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Double Exponential Smoothing\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Model Optimization\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Double Smoothing with Damped Trend\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Overfitting\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Triple Exponential Smoothing\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Outliers\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Triple Additive Exponential smoothing\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e II Machine Learning\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Machine Learning\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Tree\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Parameter Optimization\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Forest\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Feature Importance\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Extremely Randomized Trees\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Feature Optimization\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Adaptive Boosting\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Exogenous Information \u0026amp; Leading Indicators\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Extreme Gradient Boosting\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Categories\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Clustering\u003cstrong\u003e\u003c\/strong\u003e \u003c\/p\u003e \u003cp\u003e Glossary \u003c\/p\u003e","brand":"De Gruyter","offers":[{"title":"Default Title","offer_id":48889046171991,"sku":"9783110671100","price":36.55,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9783110671100.jpg?v=1722552426"},{"product_id":"total-quality-management-9789353066314","title":"Total Quality Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Pearson Education India","offers":[{"title":"Default Title","offer_id":48889992216919,"sku":"9789353066314","price":31.34,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9789353066314.jpg?v=1722556851"},{"product_id":"practical-contract-management-9781903499955","title":"Practical Contract Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book covers both the hard and soft issues regarding contract management. As well as looking at for example how to hold an inaugural meeting or deal with a contractual claim, we also discuss the nature of the relationship with the contractor, looking at both adversarial and collaborative models as well as measures you might take to motivate the contractor. This second edition contains many examples of good and bad practices in the context of contract management, as well as additional chapters relating to Developing Scopes of Work, Leasing Contracts and International Contracting. The book is written from the standpoint of getting it right first time; we view good contract management as a positive adding-value process. Nevertheless, the book does not shy away from the fact that things do and will go wrong, and therefore there are also chapters on dispute resolution and legal issues that might affect the individual managing the contract. It is clear from reports from IACCM, government bodies and private sector research that there is scope for substantial savings through good contract management. It is a professional discipline that should be carried out by professionals, which should lead to better contractor performance.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eForeword Preface Chapter 1 Introduction to Contract Management and Administration Chapter 2 An Overview of the Contracting Process Chapter 3 Scopes of Work and Specifications Chapter 4 Risks, Value and Contract Classification Chapter 5 Types of Contract Chapter 6 Contract Management and Administration Chapter 7 Tendering Methodology Chapter 8 Measuring Contract Performance Chapter 9 Relationship Management and Contractor Motivation Chapter 10 Legal Aspects of Contracting Chapter 11 Variations and Claims Chapter 12 Dispute Resolution and ADR Chapter 13 Public Sector Contracting Chapter 14 Equipment Leasing Contracts Chapter 15 International Contracting Chapter 16 Digital Contracts Chapter 17 Contract Close-out Author Biographies Index","brand":"Cambridge Media Group","offers":[{"title":"Default Title","offer_id":49372625600855,"sku":"9781903499955","price":18.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781903499955.jpg?v=1730163568"},{"product_id":"momentum-effect-the-9780137067213","title":"Momentum Effect The","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp style=\"MARGIN:\"\u003e\u003cb\u003eJ.C. Larreche \u003c\/b\u003eis Professor at INSEAD, the famous international business school, where he holds the Alfred H. Heineken Chair. It was as a student at Stanford that he was first nicknamed J.C. by his friends. It was also there, in the midst of Silicon Valley, that he developed an interest in the way some firms achieve exceptional growth while others don't. Since then, his research, teaching, and consulting activities have focused on the discovery of systematic and practical ways to help businesses achieve quality growth that is not only exceptional but also sustainable.\u003c\/p\u003e \u003cp style=\"MARGIN:\"\u003e \u003c\/p\u003e \u003cp style=\"MARGIN:\"\u003eJ.C. has always combined his academic life with a business career, and is particularly sensitive to the practical day-to-day realities which executives have to deal with. He is a renowned consultant with leading global corporations, most of them listed in the global Fortune 500. Aged just 36, J.C. was appointed a nonexecutive director of t\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e   Preface xxi \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePART I \u003c\/b\u003e\u003cb\u003eDiscovering Momentum \u003c\/b\u003e1\u003c\/p\u003e \u003cp\u003e   \u003cb\u003e Chapter 1The Power of Momentum 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e        Where’s the Impetus? 3\u003c\/p\u003e \u003cp\u003e        What’s Holding Us Back? 4\u003c\/p\u003e \u003cp\u003e        Pushers, Plodders, and Pioneers 5\u003c\/p\u003e \u003cp\u003e        Momentum-Powered Firms 9\u003c\/p\u003e \u003cp\u003e        The Power of Momentum in Action 11\u003c\/p\u003e \u003cp\u003e            Wal-Mart 11\u003c\/p\u003e \u003cp\u003e            Toyota 12\u003c\/p\u003e \u003cp\u003e        Join the Momentum League 14\u003c\/p\u003e \u003cb\u003e \u003c\/b\u003e\u003cp\u003e\u003cb\u003e    Chapter 2 The Source of Momentum 15\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        The Day Gary Kildall Went Flying 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        The Source of Microsoft’s Momentum 16\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        How Value Is Created 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Where Is the Unlimited Potential? 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Drivers of Momentum Strategy 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Exploring the Customer’s Space 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Crafting “Power” Offers 22\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Mobilizing for Growth 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Momentum Strategy at Work: The iPod 24\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        How Momentum Growth Opens a New Efficiency Frontier 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Moving from Compensating to Momentum Strategy 26\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Less Is More, More for Less 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Unlock Your Unlimited Potential 28\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e   \u003cb\u003eChapter 3 The Road to Momentum 29\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Vasella’s Eureka Moment 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        The Momentum-Powered Firm in Action 30\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            The Results Momentum Can Deliver 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        The Twin Engines of Momentum 32\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Momentum Design 34\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e            Momentum Execution 36\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Momentum Design at Skype 38\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Momentum Execution at Skype 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e        Making Momentum Systematic 44\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003ePART II \u003c\/b\u003e\u003cb\u003eDesigning Momentum 47\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e    Chapter 4 Compelling Insights 49\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        IBM Is Listening Again 49\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        The Value-Origination Blind Spot 50\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Virgin Atlantic 51\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        Customer Insights 52\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            3M: Post-it Notes 53\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Alcoa Packaging: Fridge Pack 53\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Dassault: The Falcon 7X Aircraft 54\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        The Systematic Discovery of Compelling Insights 54\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            The Knowing-Doing Discovery Path 57\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            The Listening Discovery Path 58\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            The Learning Discovery Path 58\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            The White Discovery Path 59\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        The Exploration Process 60\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Guiding Exploration 60\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Enabling Exploration 63\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        Explore the World for Insights 65\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 5 Compelling Value 69\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        What Women Want 69\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        What Does a Customer Value? That Depends 70\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        Customer Myopia 72\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        The Customer Value Map 73\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Delighting Customers 74\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Abusing Customers 76\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        What’s It Worth? How Customers See Value 77\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        The Customer Value Wedge 78\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Financial Customer Value 80\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Functional Customer Value 81\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Intangible Customer Value 82\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            Emotional Customer Value 82\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        Let the Customer See Better Value 84\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e            The Golden Pathway to Increased Customer Value 85\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e        Go Deep, Be Compelling 87\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 6 Compelling Equity 89\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        The Man Who Taught an Old Dog New Tricks 89\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Concept of Compelling Equity 90\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Transaction Myopia 92\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Lifetime Value: The First Step in Correcting Transaction Myopia 94\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Customer Equity Wedge 96\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Financial Customer Equity 97\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Functional Customer Equity 98\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Intangible Customer Equity 99\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Emotional Customer Equity 100\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Customer Equity Map 102\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Optimizing Customer Equity 104\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Three Paths of Customer-Equity Optimization 104\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Zero-in on Customers Who Drive Momentum 106\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 7 Power Offer Design 109\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        A Bank That Doesn’t Like Banking 109\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        What Is a Power Offer? 110\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Exploring for Customer Traction 112\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        From Exploration to Design of a Power Offer 114\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Compelling Value Path to the Power Offer 115\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Compelling Equity Path to the Power Offer 118\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Pillars of a Power Offer 120\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Compelling Proposition 123\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Compelling Target 124\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Power Crafting 125\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Virtuous Circle of Power Offer Design 127\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Design for Traction 129\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003ePART III \u003c\/b\u003e\u003cb\u003eExecuting Momentum \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 8 Power Offer Execution 133\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        A Tape Recorder That Didn’t Record 133\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Execution of the Power Offer 134\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            From Product Focus to Value Focus 135\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Momentum as a New Business Model 135\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Dynamic Evolution of Power Offers 137\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Business Value of Momentum 140\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Chain Reaction of the Power Offer 143\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Virtuous Circle of Momentum 143\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Breaking the Vicious Circles 146\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Building and Sustaining Momentum 147\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Understand the Emotional Drivers of Momentum 147\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Implement a Systematic Action Roadmap to Momentum 148\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Turn Traction into Momentum 150\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 9 Vibrant Satisfaction 153\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Moments of Truth 153\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Why Vibrant? 154\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Emotions Beneath Satisfaction 155\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            “Dissatisfaction Inside” 155\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Why Intensity Matters 156\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Champions and Desperados 158\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Satisfaction Metrics 159\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Top Box Ambition 160\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Impact of Vibrant Satisfaction 162\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Aiming for Vibrant Satisfaction 163\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Strategies for Vibrant Satisfaction 164\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Mobilize for Vibrant Satisfaction 165\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Detect Sources of Dissatisfaction 166\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Convert Unsatisfied Customers 168\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Nothing Less Than Vibrant 172\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 10 Vibrant Retention 175\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        For Want of a Key 175\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Loyals and Runaways 176\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Emotions Beneath Retention 177\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            “Freedom Inside” 177\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            “Temptation Outside” 178\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Retention Metrics 179\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Business Impact of Retention 180\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Vibrant Retention 182\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Passive Retention \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Forced Retention 185\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Vibrant Retention 187\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Strategies for Vibrant Retention 188\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Mobilize for Vibrant Retention 188\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Detect Sources of Defection 189\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Convert Defecting Customers 190\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Nothing Less Than Vibrant 192\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 11 Vibrant Engagement 195\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        Harry Potter and the Exceptionally Engaged Readers 195\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Advocates and Detractors 196\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Why “Vibrant” Engagement? 197\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Human Nature of Engagement 197\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            “Belonging Inside” 197\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            “Broadcasting Outside” 199\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Ambitious Engagement Metrics 200\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Business Value of Engagement 201\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Accelerator I: Boosted Compelling Value 201\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Accelerator II: Boosted Compelling Equity 202\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Accelerator III: Boosted Customer Acquisition 203\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Richness of Vibrant Engagement 204\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Paid-For Value and Ambient Value 205\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Customer Engagement Portfolio 206\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Strategies for Vibrant Engagement 208\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Mobilize for Vibrant Engagement 208\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Detecting Sources of Engagement 209\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Converting for Vibrant Engagement 210\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Competing in the Momentum-Powered League 212\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Nothing Less Than Vibrant 214\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003ePART IV \u003c\/b\u003e\u003cb\u003eTotal Momentum 217\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 12 Internal Momentum 219\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        Give Me a Squiggly! 219\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Mobilizing the Energy Within 220\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Building Internal Momentum 221\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Compelling Employee Insights 221\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Compelling Employee Value 223\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Compelling Employee Equity 224\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Employee Power Offers 224\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Vibrant Employee Satisfaction 225\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Vibrant Employee Retention 226\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Vibrant Employee Engagement 227\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Momentum Culture 228\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Customer Spirit: “The Real Battlefield Is Outside” 230\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            The Competitive Spirit: “Outsmarting Your Opponent” 231\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Internal Momentum in Crises 231\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Wal-Mart’s German Fiasco 232\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Johnson \u0026amp; Johnson and the Tylenol Crisis 232\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Best of Human Nature 235\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Harness Your People Power 236\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 13 Momentum Leadership 239\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003c\/b\u003e        Can You Ski the Face? 239\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Generating and Directing Momentum 240\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Momentum-Leadership Ladder 241\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Momentum Leadership 243\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Momentum Leadership 245\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Momentum Leadership 248\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Tips for Aspiring Momentum Leaders 252\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Commit to Value Origination 253\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Practice Momentum Concepts Continuously with Your Contacts 254\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Have Respect for People 255\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Spend Quality Time with Customers, Employees, and Stakeholders 256\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e            Be Momentum Consistent 257\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        It Starts with You 258\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Chapter 14 Epilogue 261\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Seizing the Unlimited Potential 262\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        The Momentum Journey 262\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e        Our Momentum Future 264\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Bibliography 267\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Endnotes 281\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e    Index 313\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":49399842373975,"sku":"9780137067213","price":20.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780137067213.jpg?v=1730468887"},{"product_id":"achieving-quality-through-continual-improvement-9780471092209","title":"Achieving Quality Through Continual Improvement","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWith a lack of appropriate textbooks available for the new quality management courses now proliferating at business schools, this book fills a crucial need in this growing and changing market.  The authors bring a unique blend of experience to the text, including academia, consulting in manufacturing and service industries, and a strong information technology background.  The text achieves a balance of both managerial and statistical coverage, with an emphasis on processes and hands-on discussion of quality tools. Case studies and extensive examples complement the text.\u003c\/p\u003e\u003cp\u003eThe text is written for a management-oriented course that emphasizes the managerial aspects of quality; basic statistical tools for achieving quality are also covered. The other book by Ledolter and Burrill (\u003ci\u003e\u003cb\u003eStatistical Quality Control: Strategies and Tools for Continual Improvement,\u003c\/b\u003e\u003c\/i\u003e Wiley, 1999) can be used for an in-depth discussion of statistical tools.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction to Quality.\u003cbr\u003e \u003cbr\u003e History of the Quality Movement.\u003cbr\u003e \u003cbr\u003e The Value of Implementing Quality.\u003cbr\u003e \u003cbr\u003e People and Quality.\u003cbr\u003e \u003cbr\u003e Products, Processes, and Quality.\u003cbr\u003e \u003cbr\u003e Exploring the Meaning of Quality.\u003cbr\u003e \u003cbr\u003e A PROCESS VIEW OF QUALITY.\u003cbr\u003e \u003cbr\u003e The Production Process.\u003cbr\u003e \u003cbr\u003e Creating a Production Process.\u003cbr\u003e \u003cbr\u003e The Specification Process.\u003cbr\u003e \u003cbr\u003e The Design Process.\u003cbr\u003e \u003cbr\u003e The Create Process.\u003cbr\u003e \u003cbr\u003e The Examine Process.\u003cbr\u003e \u003cbr\u003e MANAGEMENT ISSUES IN ACHIEVING QUALITY.\u003cbr\u003e \u003cbr\u003e The Quality System.\u003cbr\u003e \u003cbr\u003e Establishing a Culture for Quality.\u003cbr\u003e \u003cbr\u003e Managing Quality.\u003cbr\u003e \u003cbr\u003e Quality and People Management.\u003cbr\u003e \u003cbr\u003e STABILIZING QUALITY.\u003cbr\u003e \u003cbr\u003e Stabilizing the Quality System.\u003cbr\u003e \u003cbr\u003e Managing by Facts: Data Gathering and Data Classification.\u003cbr\u003e \u003cbr\u003e Data Analysis and Data Presentation.\u003cbr\u003e \u003cbr\u003e Statistical Techniques for Achieving Quality.\u003cbr\u003e \u003cbr\u003e IMPROVING QUALITY.\u003cbr\u003e \u003cbr\u003e Quality Improvement.\u003cbr\u003e \u003cbr\u003e Quality Improvement Initiatives.\u003cbr\u003e \u003cbr\u003e Quality Innovation.\u003cbr\u003e \u003cbr\u003e CONCLUSION.\u003cbr\u003e \u003cbr\u003e Optimism for the Future: Quality Awards and Success Stories.\u003cbr\u003e \u003cbr\u003e Appendix.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402486030679,"sku":"9780471092209","price":232.16,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471092209.jpg?v=1730480552"},{"product_id":"iso-9000-in-construction-9780471121213","title":"ISO 9000 in Construction","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHere is the ultimate handbook for engineers, architects, contractors, specifications workers, and hardware managers who need to deliver products and services at a consistently high level of quality.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eHistory and Background.\u003cbr\u003e \u003cbr\u003e ISO 9000 Family of Standards.\u003cbr\u003e \u003cbr\u003e ISO 9001 Explained.\u003cbr\u003e \u003cbr\u003e How to Plan and Implement an ISO 9000 Quality System.\u003cbr\u003e \u003cbr\u003e Auditing Quality Systems.\u003cbr\u003e \u003cbr\u003e Managing the Quality System.\u003cbr\u003e \u003cbr\u003e The Consultant's Role in ISO 9000 Registration.\u003cbr\u003e \u003cbr\u003e Case Studies.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402491666775,"sku":"9780471121213","price":114.26,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471121213.jpg?v=1730480568"},{"product_id":"control-self-assessment-for-risk-management-and-other-practical-applications-9780471986195","title":"Control Self Assessment  For Risk Management and","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003ea Control self assessment is sweeping the management and auditing worlds by storm. At last we have in just one place the authoritative guide to its practical application. Until now CSA had been shrouded in too much mystery and would--be practitioners had been largely at the expensive mercies of consultants or their own trial and error.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eTHE DEVELOPMENT OF CSA.\u003cbr\u003e \u003cbr\u003e The Rise and Rise of Control Self Assessment (K. Wade).\u003cbr\u003e \u003cbr\u003e CRSA: Current State of the Art, Its Origins and Impacts (T. Leech \u0026amp; B. McCuaig).\u003cbr\u003e \u003cbr\u003e Control Self Assessment: Risk Panacea or Fee Developer? (P. Tarling).\u003cbr\u003e \u003cbr\u003e Quality, Governance and Conduct are Important Control Drivers (J. Ridley).\u003cbr\u003e \u003cbr\u003e Control Self Assessment: Its Stakeholders and Beneficiaries (J. Rowson).\u003cbr\u003e \u003cbr\u003e APPROACHES TO CSA.\u003cbr\u003e \u003cbr\u003e Workshop Techniques (D. Clark).\u003cbr\u003e \u003cbr\u003e Using Control Self Assessment to Evaluate the Effectiveness of an Organisation's Control Environment (M. Reinecke).\u003cbr\u003e \u003cbr\u003e The Use of CRSA Workshops as Part of an Integrated Risk-Management Strategy (D. Gammon).\u003cbr\u003e \u003cbr\u003e A Questionnaire-based Approach: Key Internal Controls and Systems (G. Cottell).\u003cbr\u003e \u003cbr\u003e Effective Risk Management in a Complex Environment using Electronic Meetings (G. Rodgers).\u003cbr\u003e \u003cbr\u003e Facilitation Skills (A. Skelton).\u003cbr\u003e \u003cbr\u003e THE PRIVATE-SECTOR EXPERIENCE.\u003cbr\u003e \u003cbr\u003e Internal Audit's Role in Developing CSA: The Securicor Story (D. Nowell-Withers).\u003cbr\u003e \u003cbr\u003e CSA and the Audit of Formal Controls (J. Shipway).\u003cbr\u003e \u003cbr\u003e Developing Effective Controls with CSA (R. Pradhan).\u003cbr\u003e \u003cbr\u003e Embedding Control Self Assessment in the Organisation: 'SAS' - the ASDA Experience (D. Stephenson).\u003cbr\u003e \u003cbr\u003e CSA in a Financial Services Organisation (V. Kubitscheck).\u003cbr\u003e \u003cbr\u003e THE PUBLIC-SECTOR EXPERIENCE.\u003cbr\u003e \u003cbr\u003e Business Self Assessment in the Department of the Environment, Transport and the Regions (DETR) (M. Haselip).\u003cbr\u003e \u003cbr\u003e CSA in Local Government - a Study in Change (N. Cowan).\u003cbr\u003e \u003cbr\u003e Control Self Assessment -\u003cbr\u003e The UK Experience in Local Government: Doing it the Ashford Way (D. King).\u003cbr\u003e \u003cbr\u003e Control Self Assessment Techniques: Integrating Risk Management, Monitoring, Audit and Control (M. Dudding).\u003cbr\u003e \u003cbr\u003e In Good Health: The NHS Experience of Governance, Assurance and Self Assessment (T. Crowley).\u003cbr\u003e \u003cbr\u003e A Workshop Approach to CSA in Housing Associations (C. Greenwood).\u003cbr\u003e \u003cbr\u003e THE WAY FORWARD.\u003cbr\u003e \u003cbr\u003e Winning Hearts and Minds (S. Barlow).\u003cbr\u003e \u003cbr\u003e CSA Risk Management and Internal Audit: The Future (A. Wynne).\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e Further Sources of Information.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402709705047,"sku":"9780471986195","price":137.75,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471986195.jpg?v=1730481301"},{"product_id":"quality-costing-9780566082603","title":"Quality Costing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eQuality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company's effectiveness.   Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e'... provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges.'   Commerce and Industry, February 2000\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents: Structure of the book. Part I Explaining Quality Costing: The role of quality costing in total quality management; Quality costing - background; Definitions of quality costs; Collection of quality costs; Reporting of quality costs; Uses of quality costs. Part II Case Studies: Case study, company 1; Case study, company 2; Case study, company 3; Case study, company 4; Case study, company 5; Case study, company 6. Part III Conclusion: Setting-up a quality costing system; Index.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49403053375831,"sku":"9780566082603","price":128.25,"currency_code":"GBP","in_stock":true}]},{"product_id":"strengthbased-lean-six-sigma-9780749469504","title":"StrengthBased Lean Six Sigma","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eDavid Shaked \u003c\/b\u003eis a certified Lean Six Sigma Master Black Belt with many years of experience on-the-ground implementing and teaching these approaches with different organisations and functions.He is also an AI practitioner and trainer, certified by NTL, the leading organisation in the US for teaching OD practice. David founded Almond Insight, a change management consultancy which helps organizations solve business challenges in sales, marketing, finance, customer services, distribution and human resources.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"This book is the first on integrating Lean Six Sigma and Appreciative Inquiry. David does a masterful job blending the principles and processes of Appreciative Inquiry with the rigour of Lean Six Sigma to influence innovation and sustainable results in organizations. The book represents an insightful contribution to both disciplines.\" * Jacqueline M Stavros, Professor and Director of DBA Program, Lawrence Technological University *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e\u003cul\u003e\u003cli\u003eChapter - 00: \tIntroduction;\u003c\/li\u003e\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - ONE:  Define;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 01: \tApproaches to organizational change and process improvement;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: \tStrength-based approaches to change;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - TWO:  Discover;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 03: \tThe birth of Strength-based Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: \tThe potential contribution of the Strength-based approaches to Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: \tThe principles behind the strength-based approach to Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: \tExploring the ‘positive core’;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - THREE:  Dream;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 07: \tWhat is Strength-based Lean Six Sigma?;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: \tThe vision for a Strength-based Lean Six Sigma practice;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: \tStrength-based metrics and performance review;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: \tApproaches to Strength-based Lean Six Sigma;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - FOUR:  Design;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 11: \tThe Strength-based Lean Six Sigma Tools;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: \tThe Strength-based Lean Six Sigma process – classic frameworks with a fresh twist;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: \tA proposed design for a strength-based Kaizen event;\u003c\/li\u003e\n\u003cli\u003eChapter - 14: \tMoving beyond frameworks and tools;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - FIVE:  Deliver\/Destiny;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 15: \tIntroducing Appreciative Inquiry to organizations practising Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 16: \tDefining the topic of inquiry;\u003c\/li\u003e\n\u003cli\u003eChapter - 17: \tStrength-based Lean Six Sigma case stories;\u003c\/li\u003e\n\u003cli\u003eChapter - 18: \tDestiny – opening the door to the future of Strength-based Lean Six Sigma\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49404526494039,"sku":"9780749469504","price":37.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749469504.jpg?v=1730486727"},{"product_id":"strengthbased-lean-six-sigma-9780749476281","title":"StrengthBased Lean Six Sigma","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eDavid Shaked \u003c\/b\u003eis a certified Lean Six Sigma Master Black Belt with many years of experience on-the-ground implementing and teaching these approaches with different organisations and functions.He is also an AI practitioner and trainer, certified by NTL, the leading organisation in the US for teaching OD practice. David founded Almond Insight, a change management consultancy which helps organizations solve business challenges in sales, marketing, finance, customer services, distribution and human resources.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"This book is the first on integrating Lean Six Sigma and Appreciative Inquiry. David does a masterful job blending the principles and processes of Appreciative Inquiry with the rigour of Lean Six Sigma to influence innovation and sustainable results in organizations. The book represents an insightful contribution to both disciplines.\" * Jacqueline M Stavros, Professor and Director of DBA Program, Lawrence Technological University *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e\u003cul\u003e\u003cli\u003eChapter - 00: \tIntroduction;\u003c\/li\u003e\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - ONE:  Define;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 01: \tApproaches to organizational change and process improvement;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: \tStrength-based approaches to change;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - TWO:  Discover;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 03: \tThe birth of Strength-based Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: \tThe potential contribution of the Strength-based approaches to Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: \tThe principles behind the strength-based approach to Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: \tExploring the ‘positive core’;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - THREE:  Dream;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 07: \tWhat is Strength-based Lean Six Sigma?;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: \tThe vision for a Strength-based Lean Six Sigma practice;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: \tStrength-based metrics and performance review;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: \tApproaches to Strength-based Lean Six Sigma;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - FOUR:  Design;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 11: \tThe Strength-based Lean Six Sigma Tools;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: \tThe Strength-based Lean Six Sigma process – classic frameworks with a fresh twist;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: \tA proposed design for a strength-based Kaizen event;\u003c\/li\u003e\n\u003cli\u003eChapter - 14: \tMoving beyond frameworks and tools;\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003cli\u003eSection - FIVE:  Deliver\/Destiny;\u003c\/li\u003e\n\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 15: \tIntroducing Appreciative Inquiry to organizations practising Lean Six Sigma;\u003c\/li\u003e\n\u003cli\u003eChapter - 16: \tDefining the topic of inquiry;\u003c\/li\u003e\n\u003cli\u003eChapter - 17: \tStrength-based Lean Six Sigma case stories;\u003c\/li\u003e\n\u003cli\u003eChapter - 18: \tDestiny – opening the door to the future of Strength-based Lean Six Sigma\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49404528853335,"sku":"9780749476281","price":114.3,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749476281.jpg?v=1730486736"},{"product_id":"measuring-organizational-improvement-impact-a-pra-practical-guide-to-successfully-linking-organizational-improvement-measures-9780787951016","title":"Measuring Organizational Improvement Impact A Pra","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eEvaluate your organizationa s improvement impact by examining the transition of the organizationa s measures into performance goals. Youa ll also learn how to clarify your organizationa s vision and mission in terms of measurable results.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405036396887,"sku":"9780787951016","price":21.84,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787951016.jpg?v=1730488451"},{"product_id":"quality-assurance-handbook-for-veterinary-laboratories-9780813802763","title":"Quality Assurance Handbook for Veterinary","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis volume outlines the components of quality assurance and allows for customisation of procedures by individual laboratories, covering quality goals and policies, quality of resources, evaluating new procedures, quality of operations, and quality considerations for point-of-care testing.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface. \u003cp\u003e1. Introduction.\u003c\/p\u003e \u003cp\u003e2. Quality Goals.\u003c\/p\u003e \u003cp\u003e3. Mathematical Concepts for Quality Assurance.\u003c\/p\u003e \u003cp\u003e4. Monitoring for Quality.\u003c\/p\u003e \u003cp\u003e5. Quality of Operations, Policies, and Resources.\u003c\/p\u003e \u003cp\u003e6. Evaluating Laboratory Procedures.\u003c\/p\u003e \u003cp\u003e7. Laboratory Choices and Point-of-Care Testing.\u003c\/p\u003e \u003cp\u003eAppendix 1: Veterinary Quality Assurance Programs.\u003c\/p\u003e \u003cp\u003eAppendix 2: Conversion of Units.\u003c\/p\u003e \u003cp\u003eGlossary.\u003c\/p\u003e \u003cp\u003eReferences.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":49405804609879,"sku":"9780813802763","price":62.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780813802763.jpg?v=1730493680"},{"product_id":"six-sigma-for-dummies-9781118120354","title":"Six Sigma For Dummies","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe world's largest and most profitable companies - including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola - have used Six Sigma to achieve breathtaking improvements in business performance. This title presents an easy way to understand and implement Six Sigma.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Getting Acquainted with Six Sigma Basics 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Better Business and Better Performance: Defining Six Sigma 9\u003c\/p\u003e \u003cp\u003eChapter 2: Linking Quality and Business 17\u003c\/p\u003e \u003cp\u003eChapter 3: Examining the Principles and Language of Six Sigma 31\u003c\/p\u003e \u003cp\u003eChapter 4: Organizing for Improvement 43\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: DMAIC: Defining and Measuring 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 5: Identifying and Right-Sizing Projects 63\u003c\/p\u003e \u003cp\u003eChapter 6: Launching a Project 77\u003c\/p\u003e \u003cp\u003eChapter 7: Mapping to Identify Possible Factors 87\u003c\/p\u003e \u003cp\u003eChapter 8: Diagramming to Identify Possible Factors 101\u003c\/p\u003e \u003cp\u003eChapter 9: Describing Performance with Numbers 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: DMAIC: Analyzing 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 10: Depicting and Analyzing Data through Charts and Graphs 135\u003c\/p\u003e \u003cp\u003eChapter 11: Analyzing for Value 155\u003c\/p\u003e \u003cp\u003eChapter 12: What’s Normal? Recognizing Normally-Shaped Variation 165\u003c\/p\u003e \u003cp\u003eChapter 13: Assessing Capability: Comparing the Voices of the Customer and the Process 179\u003c\/p\u003e \u003cp\u003eChapter 14: Gauging Gauges: Measurement System Analysis (MSA) 199\u003c\/p\u003e \u003cp\u003eChapter 15: Mining Data and Processes for Insight 209\u003c\/p\u003e \u003cp\u003eChapter 16: Making Confident Decisions 227\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: DMAIC: Improving and Controlling 241\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 17: Forecasting Future Performance 243\u003c\/p\u003e \u003cp\u003eChapter 18: Designing, Conducting, and Analyzing Experiments (DOE) 259\u003c\/p\u003e \u003cp\u003eChapter 19: Standardizing on Improvement 281\u003c\/p\u003e \u003cp\u003eChapter 20: Maintaining Gains through Statistical Process Control 291\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: Looking at the Six Sigma Technology Tool Landscape 309\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 21: Eyeing Process Characterization and Optimization Technologies 311\u003c\/p\u003e \u003cp\u003eChapter 22: Tools for Performing Six Sigma Analysis 323\u003c\/p\u003e \u003cp\u003eChapter 23: Managing Six Sigma 331\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI: The Part of Tens 343\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 24: Ten Top Do's and Don’ts of Six Sigma 345\u003c\/p\u003e \u003cp\u003eChapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma 349\u003c\/p\u003e \u003cp\u003eChapter 26: Ten Places to Go for Help 353\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex 357\u003c\/b\u003e\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406832902487,"sku":"9781118120354","price":18.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118120354.jpg?v=1730497271"},{"product_id":"beyond-the-five-whys-9781394191055","title":"Beyond the Five Whys","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA straightforward explanation of root cause analysis and systems thinking, illustrating, with real-world examples and first-hand accounts, why things can slip through our fingers' and what to do to reduce the chances of things going off track.  Beyond the Five Whys summarises, for the first time, many of the tried and tested ways of understanding problems using insights from aviation, high reliability organisations and a range of thought-provoking sources. The book provides readers with a clear and structured explanation how to analyse setbacks and head off problems in the first place. It will challenge much of the received wisdom, such as the idea there can be one root cause or that a person or bad culture could be a root cause. Specific areas covered: Learn what root causes are, how they differ from immediate and contributing causes and why it's so important to go beyond the Five Whys technique for root cause analysis.   Recalibrate the way you think about things going wrong, incorporating insights from systems thinking, so you can be clearer what cultural' or systemic problems mean in practice. Learn about the eight principal ways things can slip through our fingers.   Go beyond the blame game and firefighting to avoid the never ending cycle of repeating issues.   Strengthen your ability to read the output of a lessons learned' or enquiry report.   Get a fresh perspective, using these techniques, on why the Titanic tragedy turned out so badly, and understand the numerous parallels between what happened then and a range of recent setbacks we have seen, such as the Covid 19 pandemic. Consider the broader application of these techniques to some of the challenges we face in the 21st century.   Beyond the Five Whys also contains supplemental guidance how to make improvements in an organisation. It is of value to business managers and those in specialist roles such as GRC, ESG, risk, compliance, quality, project management, H\u0026amp;S, IT, and internal audit roles.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 1: A High-level Overview of RCA and Systems Thinking 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Critical Points Concerning Root Cause Analysis (RCA) 3\u003c\/p\u003e \u003cp\u003eChapter 2: The Fishbone Diagram and Eight Ways of Understanding Why 15\u003c\/p\u003e \u003cp\u003eChapter 3: Systems Thinking and Eight Ways to Understand Why, with Connections 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 2: Eight Ways to Understand Why, With Connections 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 4: Setting Appropriate Strategies, Goals, and Understanding Risks 45\u003c\/p\u003e \u003cp\u003eChapter 5: Having Timely, Accurate Data, Information and Communications 63\u003c\/p\u003e \u003cp\u003eChapter 6: Setting Appropriate Roles, Responsibilities, Accountabilities and Authorities 79\u003c\/p\u003e \u003cp\u003eChapter 7: Ensuring a Suitable Design 93\u003c\/p\u003e \u003cp\u003eChapter 8: Understanding and Accommodating External Factors 103\u003c\/p\u003e \u003cp\u003eChapter 9: Effective Building, Maintenance and Change 119\u003c\/p\u003e \u003cp\u003eChapter 10: Understanding and Adapting to ‘Human Factors’ 139\u003c\/p\u003e \u003cp\u003eChapter 11: Addressing Resources, Priorities and Dilemmas 167\u003c\/p\u003e \u003cp\u003eChapter 12: The Titanic Tragedy and Parallels with Modern Disasters 185\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 3: Taking Action, Now and in the Future 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 13: The Challenges with Action Planning 217\u003c\/p\u003e \u003cp\u003eChapter 14: Where Are We Now and Looking Ahead 229\u003c\/p\u003e \u003cp\u003eAppendix A: Practical Advice on Action Planning 243\u003c\/p\u003e \u003cp\u003eAppendix B: Practical Advice to Improve RCA in an Organisation 251\u003c\/p\u003e \u003cp\u003eAppendix C: Practical Advice for Internal Audit and Others in an Audit or Inspection Role 267\u003c\/p\u003e \u003cp\u003eAcknowledgements 287\u003c\/p\u003e \u003cp\u003eNotes 289\u003c\/p\u003e \u003cp\u003eIndex 331\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407600427351,"sku":"9781394191055","price":38.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781394191055.jpg?v=1730499894"},{"product_id":"transformative-quality-9781420084924","title":"Transformative Quality","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cstrong\u003e\u003cp\u003e\u003c\/p\u003e\u003c\/strong\u003eAlways interesting and informed, national award-winning journalist Mark Hagland demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country. Through exceptionally well-documented case studies, this insightful volume \u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003ePuts the current journey towards industry-wide quality transformation into an understandable context for executive, board, and policymaking audiences\u003c\/li\u003e\n\u003cli\u003eExplores how performance improvement methodologies borrowed from other industries, including Six Sigma, Lean management, and the Toyota Production System are transforming care delivery processes and administrative operations nationwide\u003c\/li\u003e\n\u003cli\u003eExamines the strategic role that information technology will play in the transformation of clinical care quality and patient safety\u003c\/li\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe case studies contained in this book document the surprising strides being mad\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eMark Hagland provides the how-to details for health care executives who are ready to lead meaningful supply-side responses to the growing demand for safe and error-free medical services. Our previous book made the case for transformation and introduced structural approaches for getting started on the road to success. His new book provides detailed instructions for completing the journey. ... It shows how theory has been put into practice by some of the best delivery organizations in the world\u003cbr\u003e --Jeffrey C. Bauer, PhD, Partner, Futures Practice Affiliated Computer Services Healthcare Solutions, Chicago\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction: The Long, Long, Long Journey to Quality In Health Care (Or How Did It Come To This?). A Brief History of Quality and Not-Quality in Health Care, and How Purchasers, Payers and Consumers Are Busy Reframing the Whole Discussion. Pressures from Purchasers and Payers: A Look at Demographic Trends, Pay for Performance, Consumer-Directed Health Care, and Other Trends. What is Transformative Quality? And How Is the Concept of Quality Being Actively Redefined in the Health Care Industry? Six Case Studies in Transformative Quality. Information Technology and Quality. Policy Implications, Future Forecasts. Appendix (Resources, Terms). Index.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408100630871,"sku":"9781420084924","price":45.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781420084924.jpg?v=1730501583"},{"product_id":"what-works-for-ge-may-not-work-for-you-9781439825990","title":"What Works for GE May Not Work for You","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cstrong\u003eWhat Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement\u003c\/strong\u003e provides new tools for managing and sustaining process improvement in today's complex non-linear environments and helps readers apply new, relevant theory to their own management practices. With more than 50 combined years of change management and process improvement consulting experience, the authors offer valuable practical insights for creating dynamic organizational change.\u003cp\u003eThe first section of the book describes the key bodies of knowledge and process improvement processes (Lean, Six Sigma, and Human Systems Dynamics) used throughout the text. The next two sections focus on the case story of \u003cem\u003eTryinHard Marine.\u003c\/em\u003e The authors first highlight the dynamics of a typical linear process improvement implementation. They then present ways to combat a range of complex, non-linear, and emergent organizational issues as they arise during the implementation of\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"I found \u003cstrong\u003eWhat Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement\u003c\/strong\u003e to be theoretically sound, practical, and easy to read and understand. Blending traditional models and new thinking, the authors have certainly provided food for thought for those struggling to make process improvement a way of life in their teams and organizations. I believe these ideas and tools can help you build capacity for yourself, your team, and your organization to respond creatively and effectively to complex change.\"\u003cbr\u003e—From the Foreword by Glenda H. Eoyang, Founding Executive Director, Human Systems Dynamics Institute, Circle Pines, Minnesota, USA\u003c\/p\u003e\u003cp\u003e\"This book is a profound shift for those seeking to implement continuous improvement efforts within their organization. The system may be suffering for many reasons—customers not getting what they want and need, organizations not getting the extra mileage out of the tremendous efforts requiring employee attention and engagement, and individuals not feeling they are making a significant difference. Process improvement efforts have been designed as linear or mechanistic approaches to fix technical problems. However, it is human interaction that accomplishes the tasks and humans are complex and definitely not linear! \u003cbr\u003eSolow and Fake offer a unique approach for organizations experiencing rapid change. They offer tips for beginning or re-engaging in a continuous improvement effort. Most importantly, the authors paint a picture of the dynamics which can cause derailment and offer a different language for moving projects forward. This is a ‘must-read’ book for anyone involved in Lean, Six Sigma or other process improvement initiatives.\"\u003cbr\u003e—Kristine Quade, author of \u003cem\u003eDynamical Leadership: Building Adaptive Capacity for Uncertain Times\u003c\/em\u003e (2010)\u003c\/p\u003e\u003cp\u003e\"We’d all like to think our rational, logical approaches to process improvement will work every time—but too often they don’t. Why? The world is messy, things happen we didn’t predict, and random events get in the way.\u003cbr\u003eThis book approaches process improvement from the perspective of the world as it is, not as we wish it was. It incorporates several disciplines we typically don’t access when we’re doing process improvement: chaos theory, Lean, Six Sigma, and Human Systems Dynamics. Want to increase your success rate on process improvement? Read this book and incorporate its ideas into your approach.\"\u003cbr\u003e—Dr. Warren Wilhelm, DBA Harvard Business School, and President, Global Consulting Alliance\u003c\/p\u003e\u003cp\u003e\"As an industrial statistician, I have found only half the job was finding statistical solutions to the technical problems. The other half was finding ways to enable the organization to leverage the statistical results. Unfortunately, making changes stick often is where we fail because we don’t recognize the messy reality of our situation. This book provides practical approaches to effectively implementing process improvements that adapt to the situation at hand rather than trying to fit a linear and overly specific ‘square peg’ solution into the chaotic ‘round hole’ of the real world. Solow and Fake use an effective comparison of two stories to highlight effective approaches to implementing a process improvement culture. The traditional version is so true-to-life, you will think they are writing about your organization. The adaptive change version addresses all those failure modes you have encountered in making change. Read this for a more effective approach to implementing your changes. This book will make your Lean Six Sigma efforts stick.\"\u003cbr\u003e—John V. Grice, Ph. D., Industrial Statistician, Six Sigma Master Black Belt\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWhat?. So What?. \"So What?\"—Take 2. \"Now What\". Recommended Reading. Index.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408294551895,"sku":"9781439825990","price":34.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439825990.jpg?v=1730502325"},{"product_id":"leadersights-9781466558007","title":"Leadersights","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eLove, learn, let go. Three decisions. Three actions. Three habits. Together, these offer leaders insight (Leadersights) into the true nature of leadership and can create the type of workplace that can thrive in a demanding future.\u003c\/p\u003e\u003cp\u003eLeadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors, provides simple techniques for building and improving the skills that drive those behaviors, and establishes a mechanism for monitoring and enforcing those behaviors. This book details how leaders can do the same for their employees; defining and promoting behaviors required for sustaining continuous change. In addition, it synthesizes current research on change, servant leadership, group and team dynamics, job satisfaction, intrinsic motivation, psychological flow, and individual self-efficacy.\u003c\/p\u003e\u003cp\u003eIf you are stuck in a culture of compliance where an increasingly f\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChallenging Times Facing Organizations. Behavior. Vision and MetaVision: Setting the Values before Setting the Strategy. Short Interval Leadership. Teams–The Most Important Structural Feature for the Future. Visual Leadership. The Role of Standardized Work. A New Suggestion System. \u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408668926295,"sku":"9781466558007","price":34.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466558007.jpg?v=1730503748"},{"product_id":"lean-transformations-for-small-and-medium-enterprises-9781498773638","title":"Lean Transformations for Small and Medium","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eLean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses\u003c\/em\u003e summarizes two decades of research, teaching, and practice on lean thinking.\u003c\/p\u003e\u003cp\u003eBased on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed SMEs, it explains how to undertake lean transformations that lead to operational and financial performance improvement, and uses the Lean Transformation Framework --conceptualized by John Shook at the Lean Enterprise Instituteas a practical approach to design and de-risk the transformation process.\u003c\/p\u003e\u003cp\u003eSMEs' leaders wishing to undertake and sustain a lean transformation must: \u003c\/p\u003e\u003cul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eMake a serious and lasting commitment to transform, avoiding the temptation to change course of action; \u003c\/li\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eChoose accurately the value streams that require improvement as defined by strategy deployment; \u003c\/li\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eBuild capabilities to sustain the transformation; \u0026lt;\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\"This book summarises the lessons that can be learnt from big and small companies in Italy that used lean to help them survive and grow in difficult economic times. Read it to follow their example.\" \u003c\/p\u003e\n\u003cp\u003e-Daniel T Jones, Chairman, Lean Enterprise Academy, UK and Author The Machine that Changed the World and Lean Thinking: Banish Waste and Create Wealth in Your Corporation\u003c\/p\u003e\n\u003cp\u003e\"What does the experience of Italian SMEs have to say about your enterprise transformation? Everything! In Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses, author Arnaldo Camuffo provides analysis with usefulness that transcends national borders. In a detailed and comprehensive examination of the success and failure modes of companies going through a lean transformation, Camuffo extrapolates lessons that managers, investors, academicians, and policy makers in any country will find interesting and useful. \"\u003c\/p\u003e\n\u003cp\u003e-John Shook, Chairman and CEO, Lean Enterprise Institute Chairman, Lean Global Network \u003c\/p\u003e\n\u003cp\u003e\"Lean Transformations in Small and Medium Enterprises addresses the relatively neglected world of lean in smaller companies—representing an enormous swath of the economy in the industrialized world. Using a wealth of data and case studies Camuffo’s book tells a compelling story of what works and doesn’t work in transforming SMEs and brilliantly translates it into practical terms.\"\u003c\/p\u003e\n\u003cp\u003e-Peter T. Ward, Professor, Ross Chair in Management, and Director, Center for Operational Excellence, Max M. Fisher College of Business, Ohio State University.\u003c\/p\u003e\n\u003cp\u003e\"A fantastic read. You'll find vivid, real-life illustrations of the Lean Transformation Framework in dynamic businesses and garner new insights into lean thinking in this remarkable book about lean - with Italian style.\"\u003c\/p\u003e\n\u003cp\u003e-Michael Ballé, co-author of The Gold Mine trilogy and co-founder of the Institut Lean France \u003c\/p\u003e\n\u003cp\u003e\"In Lean Transformations for SMEs, Arnaldo Camuffo vividly depicts how lean is transforming the heart of the Italian and of the global economy. Over 95% of OECD firms are SMEs, contributing to over 60% of employment. Many of them –in Italy and elsewhere- are Genba-people-oriented and community-embedded. With evidence coming from a wealth of cases and data, Camuffo provides a roadmap to successful lean transformations, particularly when economic conditions are unstable.\"\u003c\/p\u003e\n\u003cp\u003e-Takahiro Fujimoto, Professor, Faculty of Economics, and Executive Director, Manufacturing Management Research Center, The University of Tokyo\u003c\/p\u003e\n\u003cp\u003e\"This book is full of wisdom and insight into Lean ideas, principles, and practices seen through the lens of the Italian experience. It distills years of scholarship and practical involvement with Lean implementations into a valuable guide for managers and entrepreneurs beginning their own \"lean journey\" and scholars interested in strategic renewal, organizational learning, and intertwined change in technical and human systems. The rich case studies, covering success stories, incomplete \"journeys\", and implementation failures, are unusually probing and make the Italian story of Lean both utterly distinctive and universal. Enjoy!\"\u003c\/p\u003e\n\u003cp\u003e-John Paul MacDuffie, The Wharton School of Management, University of Pennsylvania\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eAcknowledgments About the Author Introduction Chapter 1: Little Big Lean Champions  Chapter 2: Understanding the Italian Context Chapter 3: How to Transform SMEs Chapter 4: The Transformation Paths of Italian SMEs  Chapter 5: Leading Successful Lean Transformations in SMEs Bibliography Index\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49409295974743,"sku":"9781498773638","price":32.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781498773638.jpg?v=1730506322"},{"product_id":"tq-manager-a-practical-guide-for-managing-in-a-total-quality-organization-9781555425593","title":"TQ Manager: A Practical Guide for Managing in a","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Bravo! Schmidt and Finnigan have provided some long-awaitedpractical advice and know-how to help leaders ensure a successfultransformation to a total quality organization.\" --Thomas A.Meachum, director of quality resources, HCA Bayonet Point\/HudsonMedical Center\u003cbr\u003e \u003cbr\u003e \"The down-to-earth guide on transforming companies to total qualitymanagement! TQManager offers practical hands-on advice and aninvaluable self-assessment tool for every manager who must lead thechange to total quality.\" --Bill Wiggenhorn, president, MotorolaUniversity\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePart One: What You Need to Know About TQM\u003cbr\u003e 1. Understanding the Concept\u003cbr\u003e 2. Recognizing the Challenges\u003cbr\u003e Part Two: Mastering the Five Key Competencies of TQManagement\u003cbr\u003e 3. One: Developing Relationships of Openness and Trust\u003cbr\u003e 4. Building Collaboration and Teamwork\u003cbr\u003e 5. Three: Managing by Fact\u003cbr\u003e 6. Four: Supporting Results Through Recognition and Rewards\u003cbr\u003e 7. Five: Creating a Learning and Continuously ImprovingOrganization\u003cbr\u003e Part Three: Sharpening Your TQManagement Skills\u003cbr\u003e 8. Getting and Using Feedback About Yourself\u003cbr\u003e 9. Resources for TQManagers\u003cbr\u003e Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49410177925463,"sku":"9781555425593","price":24.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781555425593.jpg?v=1730509211"},{"product_id":"marketing-planning-in-a-total-quality-environment-9781560249382","title":"Marketing Planning in a Total Quality Environment","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eMarketing Planning in a Total Quality Environment is a how-to book designed for the marketing practitioner. It provides detailed information on how to prepare and implement a marketing plan based in a total quality environment.For the last twenty years, the authors, as marketing practitioners and educators, have been deeply involved in the planning processes of many corporations. This book, Marketing Planning in a Total Quality Environment, is the product of what they've learned over the years from working with these diverse corporations and their executives. The authors provide readers with each step in the total quality planning process, complete with check sheets and plan formats. After readers finish the book, they can prepare a quality-driven marketing plan that will be used and followed throughout the year--instead of becoming a shelf item.This book is for you and the many other marketing professionals who are faced with one or more of these situations:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eYou're doing a good job, but you'd like to do even better.\u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eYou're spending valuable time putting out fires. You lack time to do the things that need to be done.\u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eYou're always having a hard time coordinating major marketing programs.\u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eYou're faced with a major discrepancy between where you are and where you'd like to be; you've got a planning gap.\u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eYou realize that you've got to offer your customers more quality if you're going to be competitive in the new market environment.\u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eYou'd like to have a professional annual marketing plan--one that will be well received by management and will also keep you and your staff focused throughout the year.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBecause each step on how to develop a marketing plan is covered, Marketing Planning in a Total Quality Environment is ideal for presidents of smaller firms, marketing directors and planners, product managers, and planning specialists. The authors include a sample fact book which can be used to store and analyze data, planning forms which help convert data into information, and marketing plan formats which ensure that the plan will get used.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eContents\u003cbr\u003ePreface\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Section I: Introduction \u003c\/li\u003e\n\u003cli\u003e The Need to Build Total Quality Into Your Marketing Plan \u003c\/li\u003e\n\u003cli\u003e The Need for a Formal Marketing Plan \u003c\/li\u003e\n\u003cli\u003e Involvement: The Key to Successful Total Quality Planning \u003c\/li\u003e\n\u003cli\u003e How to Make the Plan a Living Document \u003c\/li\u003e\n\u003cli\u003e The “Ideal” Method” \u003c\/li\u003e\n\u003cli\u003e The Micron Case \u003c\/li\u003e\n\u003cli\u003e The Role of the Marketing Plan in the Business Plan \u003c\/li\u003e\n\u003cli\u003e The Marketing Planning Process--An Overview \u003c\/li\u003e\n\u003cli\u003e Section II: The Eight Planning Steps \u003c\/li\u003e\n\u003cli\u003e Step 1. SWOTs: Present \u003c\/li\u003e\n\u003cli\u003e Step 2. SWOTs: Present (cont.) \u003c\/li\u003e\n\u003cli\u003e Step 3. SWOTs Present (cont.) \u003c\/li\u003e\n\u003cli\u003e Step 4. SWOTs Future \u003c\/li\u003e\n\u003cli\u003e Step 5. Gap Analysis \u003c\/li\u003e\n\u003cli\u003e Step 6. Examination of Strategic Options and Strategy Selection \u003c\/li\u003e\n\u003cli\u003e Step 7. Strategy Documentation and Evaluation \u003c\/li\u003e\n\u003cli\u003e Step 8. Fleshing Out, Documenting, and Formatting the Annual Marketing Plan \u003c\/li\u003e\n\u003cli\u003e Section III: Retrospect and Expectation \u003c\/li\u003e\n\u003cli\u003e A Look Back and a Look Ahead \u003c\/li\u003e\n\u003cli\u003e Section IV: Appendixes \u003c\/li\u003e\n\u003cli\u003e Appendix A: Section 1: Forecasting Techniques \u003c\/li\u003e\n\u003cli\u003e Section 2: Forecasting Rules of Thumb \u003c\/li\u003e\n\u003cli\u003e Appendix B: How to Adjust Financial Statements for Inflation \u003c\/li\u003e\n\u003cli\u003e Appendix C: Fact Book \u003c\/li\u003e\n\u003cli\u003e Appendix D: Product\/Service-Target Market Plan \u003c\/li\u003e\n\u003cli\u003e Appendix E: Summary Marketing Plan \u003c\/li\u003e\n\u003cli\u003e Notess Index\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49410210890071,"sku":"9781560249382","price":130.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781560249382.jpg?v=1730509366"},{"product_id":"using-lean-for-faster-six-sigma-results-a-synchronized-approach-9781563273438","title":"Using Lean for Faster Six Sigma Results: A","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWhich is the right approach for effective continuous improvement? While much has been written on merging Lean and Six Sigma initiatives, this is the first book to detail a logical alternative - a no-nonsense strategy for maintaining the best of both initiatives without diluting either. \u003c\/p\u003e\u003cp\u003eIn Using Lean for Faster Six Sigma Results, Mark Nash, Sheila Poling, and Sophronia Ward lay out the differences between Lean and Six Sigma, define the distinct power and focus of each, and detail why and how to use them together in a synchronized and complementary way. While Lean focuses on the elimination of waste, Six Sigma addresses variability and reliability. Organizations that initiate Lean early in their continuous improvement efforts create culture change, immediate results, and streamlined processes, paving the way for faster and more effective Six Sigma results. \u003c\/p\u003e\u003cp\u003eThis practical, easy read shows how to choose the right projects, approach, people, and toolset to achieve bottom-line results faster. Readers will benefit from the authors' years of experience implementing Lean with Six Sigma, through detailed case studies from both manufacturing and service companies. \u003cbr\u003eIf you are struggling with the dilemma of how to integrate Lean and Six Sigma, or deciding which approach to use, read this practical, down-to-earth book to inspire and guide your strategy. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction\u003cbr\u003eChapter 1. Purpose of a Lean or Six Sigma Initiative\u003cbr\u003eChapter 2. The Power and Focus of Lean\u003cbr\u003eChapter 3. The Power and Focus of Six Sigma\u003cbr\u003eChapter 4. Lean and Six Sigma ARE Different Initiatives\u003cbr\u003eChapter 5. Creating the Culture for Successful Change\u003cbr\u003eChapter 6. Faster Six Sigma Results come from a Lean Culture\u003cbr\u003eChapter 7. Lean or Six Sigma: Applying the Right Methodology\u003cbr\u003eChapter 8. The Two-Pronged Approach: Synchronizing and Six Sigma \u003cbr\u003eChapter 9. Beyond Lean and Six Sigma: From Project Focused to Future Focus Improvement\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49410219737431,"sku":"9781563273438","price":38.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781563273438.jpg?v=1730509408"},{"product_id":"six-sigma-and-beyond-problem-solving-and-basic-mathematics-volume-ii-9781574443103","title":"Six Sigma and Beyond: Problem Solving and Basic","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIn all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to address the issue of cognitive functioning this volume provides a generic approach to problem solving.\u003cbr\u003eThe Six Sigma methodology demands that problems be resolved in such a way that both the customer and organization benefit. Not a bad expectation. In this book, the author addresses what a problem is and systematically defines the process of resolving it. He stresses the importance of the team - people power - dedicated to solving a specific problem - process power - and how this combination leads to efficiencies that please the customer and enhance the bottom line.\u003cbr\u003eIdentifying the problem is only half the task. The next step is to resolve it. This book gives you a detailed rationale and a theoretical explanation of the problem solving process. It focuses on problem solving from a quality perspective and addresses key concepts in team dynamics. It provides an overview of the basic tools of problem solving. In addition, the author introduces the Global Problem Solving (GPS) process. \u003cbr\u003eThis strategic program brings the focus of quality programs back to eliminating mistakes, waste, and rework. The book highlights the basic mathematics used in all phases of quality control. It introduces each mathematical concept, gives an example, and proceeds with several exercises that demonstrate the solution. With Six Sigma and Beyond: Problem Solving and Basic Mathematics you get the techniques and statistical tools to go beyond theory to real-world applications and take quality management to the next level.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eINTRODUCTION. Theoretical Aspects of Problem Solving. Overview of Key Elements to Problem Solving. Problem-Solving (PS) and Process Improvement (PI) Cycle. Tools of Quality. The Global Problem Solving (GPS) Process. Six Sigma Approach to Problem Solving. BASIC MATHEMATICS. The Value of Whole Numbers. Addition and Subtraction of Whole Numbers. Multiplication and Division of Whole Numbers. Parts and Types of Fractions. Simple Form and Common Denominators of Fractions. Adding and Subtracting Fractions. Multiplication and Division of Fractions. Ordering, Rounding and Changing Decimals. The Four Operations of Decimals. DIVISION WITH DECIMALS. Squares, Square Roots, Cubes, Cube Roots and Proportions. Scientific Notation and Powers of Ten. Decimals. The Metric System. International System of Units. Conversion of English to Metric. APPENDICES. SELECTED BIBLIOGRAPHY.","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49410292515159,"sku":"9781574443103","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"the-economics-of-standards-9781784717315","title":"The Economics of Standards","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis comprehensive single volume includes seminal articles written by eminent scholars that study the role of standards in the competitive process, the diffusion of standards throughout industry and the role of the public sector in support of standards development.\u003cbr\u003e\u003cp\u003e\u003cbr\u003eWith an original introduction by the editor, this volume is an excellent source of reference and provides an invaluable foundation for students and researchers interested in standards.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003ci\u003e‘Al Link has done a masterful job in selecting a broad set of papers that collectively present the state-of-the-art in economics and policy relating to standards and their role in promoting technological advancement and shaping competition across industry. This volume is an invaluable source to students of technological change and innovation and, by extension, to decision makers in government and industry. A must read.’\u003c\/i\u003e -- Nicholas Vonortas, George Washington University, US\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents  Introduction      Albert N. Link  PART I\t\tAN OVERVIEW OF STANDARDS 1. George V. Thompson (1954), ‘Intercompany, Technical Standardization in the Early American Automobile Industry’, Journal of Economic History, 14 (1), Winter, 1–20\t  2. Charles P. Kindleberger (1983), ‘Standards as Public, Collective and Private Goods’, Kyklos, 36 (3), 377–96\t  3. Joseph Farrell and Garth Saloner (1985), ‘Standardization, Compatibility and Innovation,’ Rand Journal of Economics, 16 (1), Spring, 70–83 \t  4. Paul A. David and Shane Greenstein (1990), ‘The Economics of Compatibility Standards: An Introduction to Recent Research’, Economics of Innovation and New Technology, 1 (1), 3–41\t \t 5. Stanley M. Besen and Joseph Farrell (1994), ‘Choosing How to Compete: Strategies and Tactics in Standardization’, Journal of Economic Perspectives, 8 (2), Spring, 117–31\t  6. Mark A. Lemley (2002), ‘Intellectual Property Rights and Standard-Setting Organizations,’ California Law Review, 90 (6), December, 1889–980\t \t 7. Victor Stango (2004), ‘The Economics of Standards Wars’, Review of Network Economics, 3 (1), March, 1–19\t  PART II\t\tCOMPETITION AND STANDARDS 8. Albert N. Link (1983), ‘Market Structure and Voluntary Product Standards’, Applied Economics, 15 (3), 393–401  9. Donald J. Lecraw (1984), ‘Some Economic Effects of Standards’, Applied Economics, 16 (4), 507-22 \t 10. Shane Greenstein (1990), ‘Creating Economic Advantage By Setting Compatibility Standards: Can ‘‘Physical Tie-Ins” Extend Monopoly Power?’ Economics of Innovation and New Technology, 1 (1-2), 63–83\t  11. Harald Gruber (2000), ‘The Evolution of Market Structure in Semiconductors: The Role of Product Standards’, Research Policy, 29 (6), 725–40\t  12. Joseph Farrell and Timothy Simcoe (2012), ‘Choosing the Rules for Consensus Standardization’, Rand Journal of Economics, 43 (2), Summer, 235–52\t  PART III\t\tSTANDARDS AND TECHNOLOGY DIFFUSION     13. Albert N. Link and Gregory Tassey (1988), ‘Standards and the Diffusion of Advanced Technologies’, Evaluation and Program Planning, 11 (1), 97–102 \t  14. Paul A. David and W. Edward Steinmueller (1990), ‘The ISDN Bandwagon Is Coming, but Who Will Be There to Climb Aboard?: Quandaries in The Economics of Data Communication Networks’, Economics of Innovation and New Technology, 1 (1-2), 43–62\t \t\t 15. Jeffrey L. Funk and David T. Methe (2001), ‘Market- and Committee-Based Mechanisms in the Creation and Diffusion of Global Industry Standards: The Case of Mobile Communication’, Research Policy, 30 (4), 589–610  16. Jeffrey L. Funk (2003), ‘Standards, Dominant Designs and Preferential Acquisition of Complementary Assets through Slight Information Advantages’, Research Policy, 32 (8), 1325–41  17. Anat Hovav, Martin Hemmert and Yoo Jung Kim (2011), ‘Determinants of Internet Standards Adoption: The Case of South Korea’, Research Policy, 40 (2), 253–62\t  PART IV\t\tSTANDARDS AND COMPUTER- RELATED TECHNOLOGIES  18. Raymond S. Hartman and David J. Teece (1990), ‘Product Emulation Strategies in the Presence of Reputation Effects and Network Externalities: Some Evidence from the Minicomputer Industry’, Economics of Innovation and New Technology, 1 (1-2), 157–82\t  19. Garth Saloner (1990), ‘Economic Issues in Computer Interface Standardization’, Economics of Innovation and New Technology, 1 (1-2), 135–56\t  20. Tom Cottrell (1994) ‘Fragmented Standards and the Development of Japan’s Microcomputer Software Industry’, Research Policy, 23 (2), 143–74\t  21. Timothy F. Bresnahan and Shane Greenstein (1999), ‘Technological Competition and the Structure of the Computer Industry’, Journal of Industrial Economics, 47 (1), March, 1–40\t  PART V\t\tCASE STUDIES ON STANDARDS 22. Wallace E. Oates, Paul R. Portney and Albert M. McGartland (1989), ‘The Net Benefits of Incentive-Based Regulation: A Case Study of Environmental Standard Setting’, American Economic Review, 79 (5), December, 1233–42  23. Timothy F. Bresnahan and Amit Chopra (1990), ‘The Development of the Local Area Network Market as Determined by User Needs’, Economics of Innovation and New Technology, 1 (1-2), 97–110\t  24. Steven C.  Salop (1990), ‘Deregulating Self-Regulated Shared ATM Networks’, Economics of Innovation and New Technology, 1 (1-2), 85–96\t  25. Bruce S. Tether, Christiane Hipp and Ian Miles (2001), ‘Standardisation and Particularisation in Services: Evidence from Germany’, Research Policy, 30 (7), August, 1115–38\t \t 26. Thomas A. Hemphill (2009), ‘Technology Standards-Setting in the US Wireless Telecommunications Industry: A Study of Three Generations of Digital Standards Development’, Telematics and Informatics, 26 (1), February, 103–24\t  27. Albert N. Link and John T. Scott (2012), ‘On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program’, Science and Public Policy, 39 (5), 680–89\t  28. Timothy Simcoe (2012), ‘Standard Setting Committees: Consensus Governance for Shared Technology Platforms’, American Economic Review, 102 (1), February, 305–36\t   PART VI\t\tPUBLIC INVOLVEMENT IN STANDARDS DEVELOPMENT\t 29. Gregory Tassey (1982), ‘The Role of Government in Supporting Measurement Standards for High-Technology Industries’, Research Policy, 11 (5), 311–20\t \t 30. Antonio J. Bailetti and John R. Callahan (1995), ‘Managing Consistency between Product Development and Public Standards Evolution’, Research Policy, 24 (6), 913–31\t  31. Bert Coursey and Albert N. Link (1998), ‘Evaluating Technology-Based Public Institutions: The Case of Radiopharmaceutical Standards Research at the National Institute of Standards and Technology’, Evaluation Review, 7 (3), December, 147–57\t  32. Danièle Bénézech, Gilles Lambert, Blandine Lanoux, Christophe Lerch and Jocelyne Loos-Baroin (2001), ‘Completion of Knowledge Codification: An Illustration through the ISO 9000 Standards Implementation Process’, Research Policy, 30 (9), 1395–407\t  33. Gregory Tassey (2005), ‘Underinvestment in Public Good Technologies’, Journal of Technology Transfer, 30 (1-2) 89–113\t  34. Michael P. Gallaher and Brent R. Rowe (2006), ‘The Costs and Benefits of Transferring Technology Infrastructures Underlying Complex Standards: The Case of IPv6’, Journal of Technology Transfer, 31 (5), 519–44  Index","brand":"Edward Elgar Publishing Ltd","offers":[{"title":"Default Title","offer_id":49412137222487,"sku":"9781784717315","price":337.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781784717315.jpg?v=1730515777"},{"product_id":"the-objective-is-quality-9782940222650","title":"The Objective is Quality","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eThe Environment of Quality \/\/ The Approach to Quality: Concepts and Definitions \/\/ History of Quality","brand":"Presses Polytechniques et Universitaires Romandes","offers":[{"title":"Default Title","offer_id":49415592935767,"sku":"9782940222650","price":91.2,"currency_code":"GBP","in_stock":true}]},{"product_id":"das-kleine-qm-lexikon-begriffe-des-qualitatsmanagements-aus-glp-gcp-gmp-und-en-iso-9000-9783527330768","title":"Das kleine QM-Lexikon: Begriffe des","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDas Qualitatsmanagement mit seinen verschiedenen Auspragungen wie GLP, GCP, GMP oder ISO 9000 ist heute aus Industrie und Labor nicht mehr wegzudenken. Jeder, der in der Praxis damit zu tun hat, muss sich mit der genauen Bedeutung der QM-Fachbegriffe auseinandersetzen. Obendrein wird er mit zahlreichen Abkurzungen konfrontiert. Hier hilft die vollstandig aktualisierte und uberarbeitete Auflage des kompakten Lexikons jedem weiter, der sich schnell und prazise informieren mochte. Der Autor, der selbst uber praktische QM-Erfahrung in der Industrie verfugt, hat rund 1500 wichtigste Begriffe und Abkurzungen gut verstandlich erklart und erlautert.\u003cbr\u003e \u003cbr\u003e \u003cbr\u003e Stimmen zur Vorauflage: \u003cbr\u003e \"Wer in Industrie und Laboratorium mit Qualitatsmanagement zu tun hat, kann von diesem kompakten Lexikon profitieren.\" Bibliographie Fachworterbuch Wirtschaft\u003cbr\u003e \u003cbr\u003e \"Alles in allem ein sehr empfehlenswertes Nachschlagewerk, das sich alsbald einen bevorzugten Platz - eine Armlange vom Schreibtisch entfernt - erobern sollte.\" J. Ehreke, Materials and Corrosion 54, 2003\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Hier hilft das kompakte Lexikon jedem weiter, der sich schnell und präzise informieren möchte. Der Autor, der selbst über praktische QM-Erfahrung in der Industrie verfügt, hat rund 1500 wichtige Begriffe und Abkürzungen in diesem Lexikon aufgegriffen und verständlich erläutert.\"\u003cbr\u003e LABO. Analytik - Labortechnik - Life Sciences (12\/2011)\u003cbr\u003e \u003cbr\u003e \"Wer in Industrie und Laboratorium mit Qualitätsmanagement zu tun hat, kann von diesem kompakten Lexikon profitieren.\" Bibliographie Fachwörterbuch Wirtschaft\u003cbr\u003e \u003cbr\u003e \"Alles in allem ein sehr empfehlenswertes Nachschlagewerk, das sich alsbald einen bevorzugten Platz - eine Armlänge vom Schreibtisch entfernt - erobern sollte.\"\u003cbr\u003e \u003cbr\u003e J. Ehreke\u003cbr\u003e Materials and Corrosion 54, 2003\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eRund 1500 Begriffe und Abkürzungen aus dem Qualitätsmanagement werden verständlich erklärt.","brand":"Wiley-VCH Verlag GmbH","offers":[{"title":"Default Title","offer_id":49419448385879,"sku":"9783527330768","price":57.0,"currency_code":"GBP","in_stock":false}]},{"product_id":"managing-quality-integrating-the-supply-chain-9780133798258","title":"Managing Quality Integrating the Supply Chain","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eFor courses in Quality Management.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eNavigating Quality Management With A Unifying Framework\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFoster’s\u003cb\u003e\u003ci\u003e Managing Quality: Integrating the Supply Chain, \u003c\/i\u003eSixth Edition\u003c\/b\u003e offers readers a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs readers’ attention at the outset. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe \u003cb\u003eSixth Edition\u003c\/b\u003e elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section.\u003cb\u003e \u003ci\u003eManaging Quality\u003c\/i\u003e\u003c\/b\u003e keeps a competitive advantage by sustaining and building on cutting ¿\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePart 1: Understanding Quality Concepts   1. Differing Perspectives on Quality   2. Quality Theory   3. Global Supply Chain Quality and International Quality Standards       PART 2: Designing and Assuring Quality   4. Strategic Quality Planning   5. The Voice of the Customer   6. The Voice of the Market   7. Quality and Innovation in Product and Process Design   8. Designing Quality Services   9. Managing Supplier Quality in the Supply Chain   9. Appendix: Acceptance Sampling                                                 PART 3: Implementing Quality   10. The Tools of Quality   11. Statistically Based Quality Improvement for Variables   12. Statistically Based Quality Improvement for Attributes   13. Six Sigma Management and Lean Tools       PART 4: Forever Improving the Quality System   14. Managing Quality Improvement Teams and Projects   15. Implementing and Validating the Quality System       Appendix   Glossary   Index    \u003c\/p\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default Title","offer_id":49524383678807,"sku":"9780133798258","price":181.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780133798258.jpg?v=1731856563"},{"product_id":"the-project-meeting-facilitator-9780787987060","title":"The Project Meeting Facilitator","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHave you ever been involved in a project that didn't require a meeting? Neither have we. Well-run project meetings allow teams to get through the maze of distractions and obstacles to achieve results. Unfortunately, many project meetings aren't well-runthey are viewed, by team members, as unproductive, tedious, wastes of precious time. But you can change that. \u003ci\u003eThe Project Meeting Facilitator\u003c\/i\u003e contains practical techniques and practices that will help you facilitate our meetings more effectively, transforming them into well-planned, well-managed journeys that engage the team while achieving the intended goals.  \u003cp\u003e\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction.  \u003cp\u003e\u003cb\u003eSection I PROJECT FACILITATION BASICS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1\u003c\/b\u003e What Is a Project Meeting Facilitator?\u003c\/p\u003e \u003cp\u003eProfile of a Project Meeting Facilitator.\u003c\/p\u003e \u003cp\u003eAre You the Right Facilitator for the Meeting?\u003c\/p\u003e \u003cp\u003eAssessing Your Skill Level.\u003c\/p\u003e \u003cp\u003eApplying Your Skills.\u003c\/p\u003e \u003cp\u003eSumming It Up.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2\u003c\/b\u003e The Basics of Project Meeting Facilitation.\u003c\/p\u003e \u003cp\u003eWhen to Meet—and When Not to Meet.\u003c\/p\u003e \u003cp\u003eProfile of a Productive Meeting.\u003c\/p\u003e \u003cp\u003eTypes of Project Meetings.\u003c\/p\u003e \u003cp\u003eSumming It Up.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3\u003c\/b\u003e Facilitation Tools for Keeping Meetings on Target.\u003c\/p\u003e \u003cp\u003eTools for Meeting Preparation.\u003c\/p\u003e \u003cp\u003eTools for Managing Momentum and Focus.\u003c\/p\u003e \u003cp\u003eTools for Clarifying Communication.\u003c\/p\u003e \u003cp\u003eIf It’s a Virtual Meeting.\u003c\/p\u003e \u003cp\u003eIf There Are Telephone Participants in Your Meeting.\u003c\/p\u003e \u003cp\u003eTools for Sharing Meeting Results.\u003c\/p\u003e \u003cp\u003eSumming It Up.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4\u003c\/b\u003e Facilitation Tools for Keeping Everyone Engaged.\u003c\/p\u003e \u003cp\u003eMeeting Engagement Tools.\u003c\/p\u003e \u003cp\u003eMeeting Management Tools.\u003c\/p\u003e \u003cp\u003eSumming It Up.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection II FACILITATING MEETINGS WITHIN EACH PHASE OF THE PROJECT.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5\u003c\/b\u003e Facilitating Project Initiation Meetings.\u003c\/p\u003e \u003cp\u003eOverview of the Initiation Phase.\u003c\/p\u003e \u003cp\u003eProject Initiation Meetings.\u003c\/p\u003e \u003cp\u003eTroubleshooting Guide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6\u003c\/b\u003e Facilitating Project Planning Meetings.\u003c\/p\u003e \u003cp\u003eOverview of the Plan Phase.\u003c\/p\u003e \u003cp\u003eProject Planning Meetings.\u003c\/p\u003e \u003cp\u003eTroubleshooting Guide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7\u003c\/b\u003e Facilitating Project Execution Meetings.\u003c\/p\u003e \u003cp\u003eOverview of the Execute Phase.\u003c\/p\u003e \u003cp\u003eProject Execution Meetings.\u003c\/p\u003e \u003cp\u003eTroubleshooting Guide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8\u003c\/b\u003e Facilitating Project Control Meetings.\u003c\/p\u003e \u003cp\u003eOverview of the Control Phase.\u003c\/p\u003e \u003cp\u003eProject Control Meetings.\u003c\/p\u003e \u003cp\u003eTroubleshooting Guide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9\u003c\/b\u003e Facilitating Project Close Meetings.\u003c\/p\u003e \u003cp\u003eOverview of the Close Phase.\u003c\/p\u003e \u003cp\u003eProject Close Meetings.\u003c\/p\u003e \u003cp\u003eTroubleshooting Guide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection III RESOURCES AND REFERENCES.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResource A: Recommended Reading.\u003c\/p\u003e \u003cp\u003eResource B: Recommended Websites.\u003c\/p\u003e \u003cp\u003eResource C: Recommended Organizations.\u003c\/p\u003e \u003cp\u003eThe Authors.\u003c\/p\u003e \u003cp\u003eReferences.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49527487332695,"sku":"9780787987060","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"introduction-to-healthcare-quality-management-second-edition-9781567935936","title":"Introduction to Healthcare Quality Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eExplains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals.","brand":"Health Administration Press","offers":[{"title":"Default Title","offer_id":49532383789399,"sku":"9781567935936","price":78.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781567935936.jpg?v=1731886830"},{"product_id":"quality-management-in-hospitality-industry-9781639874699","title":"Quality Management in Hospitality Industry","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Murphy \u0026 Moore Publishing","offers":[{"title":"Default Title","offer_id":49534165451095,"sku":"9781639874699","price":103.26,"currency_code":"GBP","in_stock":false}]},{"product_id":"atrevete-a-ser-emprendedor-9786079472481","title":"Atrévete a Ser Emprendedor","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Editorial Terracota","offers":[{"title":"Default Title","offer_id":49540092461399,"sku":"9786079472481","price":19.79,"currency_code":"GBP","in_stock":true}]},{"product_id":"the-fda-and-worldwide-current-good-manufacturing-practices-and-quality-system-requirements-guidebook-for-finished-pharmaceuticals-9780873898690","title":"The FDA and Worldwide Current Good Manufacturing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"ASQ Quality Press","offers":[{"title":"Default Title","offer_id":49973398831447,"sku":"9780873898690","price":60.0,"currency_code":"GBP","in_stock":true}]},{"product_id":"fundamentals-of-tqm-9781774697696","title":"Fundamentals of TQM","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eChapter 1 Historical Evolution and Essentials of TQM\u003c\/li\u003e\n\u003cli\u003eChapter 2 Principles of TQM\u003c\/li\u003e\n\u003cli\u003eChapter 3 Total Quality Management and Standardization\u003c\/li\u003e\n\u003cli\u003eChapter 4 Tools and Techniques to Achieve TQM\u003c\/li\u003e\n\u003cli\u003eChapter 5 Measurement of Quality in Total Quality Management\u003c\/li\u003e\n\u003cli\u003eChapter 6 Policy Deployment and Implementation of TQM\u003c\/li\u003e\n\u003cli\u003eChapter 7 Challenges and Barriers to Total Quality Management\u003c\/li\u003e\n\u003cli\u003eChapter 8 Productivity of Total Quality Management\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Arcler Press","offers":[{"title":"Default Title","offer_id":50469940101463,"sku":"9781774697696","price":87.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781774697696.jpg?v=1744896865"},{"product_id":"iso-9001-and-lean-friends-not-foes-for-providing-efficiency-and-customer-value-9780367188245","title":"ISO 9001 and Lean Friends Not Foes for Providing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively document all aspects of their quality management to show transparency and efficiency within all processes. They are not industry specific and pertain to organizations of any size. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eContinuous improvement is a key facet of the ISO 9001 standard (the particular standard that specifies requirements for a quality management system), but it does not explain how to implement or maintain this improvement. Lean production methodologies surely provide this crucial and tactical information. Adding Lean production methodologies to quality management systems effectively focuses these improvement activities. In the long run, it will save companies much time and money.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book, written in the novel format, discusses the symbiotic relationship between ISO 9001 and Lean as both can be seamlessly integrated. It shows ho\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAbout the Author. Preface. Chapter 1 AOP: Acronym-o-phobia. Chapter 2 The Real Issue. Chapter 3 ISO What?Chapter 4 Lean on Me When You’re Not Strong. Chapter 5 It’s Not Always Bad to Bring Work Home with You. Chapter 6 One for All and All for One. Chapter 7 Friends at Last. Chapter 8 Keep Things Rolling. Chapter 9 Letting off Some Steam. Chapter 10 Getting Total Leadership Buy-In. Chapter 11 History Repeats Itself; Historians Repeat Each Other. Chapter 12 Excellence in Leadership.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":50577300619607,"sku":"9780367188245","price":22.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"quality-standards-for-highly-effective-government-second-edition-9781138482395","title":"Quality Standards for Highly Effective Government","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eQuality Standards for Highly Effective Government, Second Edition\u003c\/em\u003e establishes a new normal in government that will ultimately reinvent the practice of democratic government. The principal catalyst for this change will be the adoption of auditable quality standards within every government entitybased on efficiency, effectiveness, and delivered value. Conventional wisdom says that government is not efficient and not effective  but, we are still unsure what works and what is broken in government, where to find some common sense, and where to start to fix it.\u003c\/p\u003e\u003cp\u003eThe problem sounds huge, but the solution is not all that difficult. Quality science can provide a structure for efficiency and effectiveness, democratic institutions can create consensus goals, and auditable standards can show where these issues exist and to what degree. In addition, it can drive change where it must happen, because if you can measure it, you can manage it.\u003c\/p\u003e\u003cp\u003eAuditable quality standards can make\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction\u003c\/p\u003e\u003cp\u003eChapter 1: The Problem and Auditable Quality Standards as Solution\u003c\/p\u003e\u003cp\u003eChapter 2: Quality Science as a Backbone\u003c\/p\u003e\u003cp\u003eChapter 3: The Process Management Standard\u003c\/p\u003e\u003cp\u003eChapter 4: Scoring the Process Management Standard\u003c\/p\u003e\u003cp\u003eChapter 5: The System Management Standard\u003c\/p\u003e\u003cp\u003eChapter 6: Scoring the Systems Management Standard\u003c\/p\u003e\u003cp\u003eChapter 7: The Aligned Leadership Objectives Standard\u003c\/p\u003e\u003cp\u003eChapter 8: Auditable Standards as a Catalyst for the Future\u003c\/p\u003e\u003cp\u003eChapter 9: Three Necessary Strategies\u003c\/p\u003e\u003cp\u003eChapter 10: Necessary Culture and Values\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":50577824186711,"sku":"9781138482395","price":32.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"manufacturing-cost-policy-deployment-mcpd-profitability-scenarios-9781138498730","title":"Manufacturing Cost Policy Deployment MCPD","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis book shows how to consistently obtain annual and multiannual manufacturing target profit regardless of the evolution of sales volumes, increasing or decreasing, using the Manufacturing Cost Policy Deployment (MCPD) system. Managers and practitioners within the manufacturing companies will discover a practical approach within the MCPD system that will help them develop and support their long-term, medium-term, and short-term profitability and productivity strategy. The book presents both the basic concepts of MCPD and the key elements of transforming manufacturing companies through MCPD system, as well as supporting the consistent growth of external and internal profit by directing all systematic and systemic improvements based on meeting the annual and multiannual Manufacturing Cost Improvement (MCI) targets and means for each Product-Family Cost (PFC).\u003c\/p\u003e\u003cp\u003eThis book is unique because it presents two types of systematic and systemic improvement projects for MCI that have been\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"There are numerous structured approaches to productivity improvement available - and countless consultants who help you apply them. However, reality is never quite the same as the scenarios painted by these consultants or the purveyors of the tools and techniques. The theory is usually great; the practical application is less certain. Most approaches are relatively superficial, provided in outline only … requiring the reader to uncover the flaws and failings, the practical difficulties of interpretation and implementation.\u003c\/p\u003e\u003cp\u003eThis book is different. Firstly, it acknowledges the fact that people find implementation difficult so it approaches the situation by focusing on a number of specific scenarios --some involving growth, some involving decline …. and takes the reader through the detailed application of MCPD in these scenarios.\u003c\/p\u003e\u003cp\u003eThe author’s experience as a lean manufacturing consultant has clearly shaped his approach to the development of strategy and practice - no bad thing obviously … but he has added his own thoughtful and thorough approach on top to provide a ’system’ capable of providing real improvements in manufacturing productivity and profitability.\u003c\/p\u003e\u003cp\u003eThe book is detailed and peppered with abbreviations - sometimes making it quite a ‘hard’ read. It is also generally a book that suits readers not afraid of quantitative approaches and the application of mathematical formulae. However the author also recognizes that improving productivity via a structured, quantitative approach also brings intangible benefits. \u003c\/p\u003e\u003cp\u003eIt is worth persevering with the detail to uncover the underlying principles and ‘truths’ that will allow you to ‘make a difference’.\"\u003c\/p\u003e\u003cp\u003eJohn Heap, President of the World Confederation of Productivity Science\u003c\/p\u003e\u003cp\u003e\"All too often, it seems that publications related to manufacturing productivity focus on short-term fixes in 'easy' scenarios. This book is unique in that it addresses improvement projects that cover the full planning range from a temporal perspective, and the pursuit of excellence regardless of product life cycles. It is key that the concepts presented in the book consider short-, medium-, and long-term productivity in a way that precludes the tendency to focus on short-term fixes. It is perhaps also this approach that leads to the development of strategies that can be used even during times of economic contraction. In short, this book provides the tools required to manage manufacturing organizations and maximize profitability during both good and trying times.\"\u003c\/p\u003e\u003cp\u003eG. Don Taylor, Ph.D., P.E.\u003c\/p\u003e\u003cp\u003eCharles O. Gordon Professor – Virginia Tech\u003c\/p\u003e\u003cp\u003eVice Provost for Learning Systems Innovation and Effectiveness\u003c\/p\u003e\u003cp\u003e\"This book provides a way to improve practical approach and tools for competitive target costs setting with a goal engineering approach at first and unfold it for a whole organization about cost management and cost reduction, using both growth and reduction sales scenarios\".\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eShigeyasu Sakamoto, Ph.D. Doshisya, P.E. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCEO, Productivity Partner INC. Japan\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\"Effective cost management underpins the achievement of competitive manufacturing, and increasingly manufacturing strategy is dominated by the need to reduce operating costs. Firms that arbitrarily cut costs to satisfy short-term profitability goals miss the bigger opportunity to both reduce costs and increase productivity. This is where Alin’s book makes an important and unique contribution, bridging the strategic management and operations improvement domains. Through MCPD decision makers are better informed to identify cost reduction opportunities, which can then be implemented through productivity improvement. To put it simply, MCPD makes manufacturing better: cheaper, more productive, and more capable of competing on a global scale.\"\u003c\/p\u003e\u003cp\u003eDaniel Eyers, Ph.D.\u003c\/p\u003e\u003cp\u003eLecturer in Manufacturing Systems Management - Cardiff University\u003c\/p\u003e\u003cp\u003e\"I’ve been collaborating with Alin since a long period already for different projects, and I have been witness to the development of the Manufacturing Cost Policy Deployment (MCPD) concept at different stages until this third book on MCPD has been reached. The MPCD system is a unique reference concept in an operational environment to drive productivity improvements in order to achieve the operating profit goal through manufacturing cost improvement. Using the MPCD system, it is easy to identify and continually reduce the manufacturing costs associated with losses and waste across each product family processes. Also, cases study are very useful to understand how this new concept can be translated into practice, some of them developed in our factory, so you just need to get it done!\"\u003c\/p\u003e\u003cp\u003eVasile Haiduc,\u003c\/p\u003e\u003cp\u003ePlant Operations Manager, DeLonghi\u003c\/p\u003e\u003cp\u003e”Written by a seasoned professional Ph.D., the book of Alin Posteucă is a mind opening a new way of scientifically and practically approach the concepts of manufacturing operations. Want to make your business more profitable, you the present days entrepreneur? Do you want to get immersed in the wonderful philosophy of productivity, get to know the latest ideas that the experts are conveying them to the production floor?\u003c\/p\u003e\u003cp\u003eAlin’s book is an answer and a practical guide to all these. It shows the basic fundamental and scientific steps and factors that are supporting his new very original approach to the profitability and productivity and also practical suggestions when facing problems on the production floor.\"\u003c\/p\u003e\u003cp\u003eFlorin Larion,\u003c\/p\u003e\u003cp\u003eLean-Six Sigma Master Black Belt, Philadelphia, USA.\u003c\/p\u003e\u003cp\u003e\"While most of authors are focusing their efforts, experience and explanation on productivity improvement, Alin, with his \"Manufacturing Cost Policy Deployment\" (MCPD) goes further- providing real improvement factors, continuous targeting of improvements to profit, financial quantification of results - all elements needed in order get the results of improved productivity at the level of profit and loss statement (P\u0026amp;L). This third book dedicated to MCPD, named \u003ci\u003e\"Manufacturing Cost Policy Deployment (MCPD) Profitability Scenarios: Systematic and Systemic Improvement of Manufacturing Costs\"\u003c\/i\u003e is \"advanced level manual\": 15 improvement projects documenting previously explained scenarios, concise, clear, targeted and obviously easy to replicate to meet the Manufacturing Cost Improvement (MCI) goal - you CANNOT pretend haven't found your company's situation in one of those\".\u003c\/p\u003e\u003cp\u003eOvidiu Ambrus,\u003c\/p\u003e\u003cp\u003ePlant Manager at Litens Automotive Eastern Europe (Litens Automotive Group)\u003c\/p\u003e\u003cp\u003e\"This book demonstrates how MCPD system is helping companies with different type of production environments, to focus their improvement strategies and transformation of product families flow to meet customer demand, continuously targeting Manufacturing Cost Improvement convergent to zero Cost of Losses and Waste and continuous profitability improvement. Readers will find different scenarios of MCPD implementation that show impressive easy to replicate results (i.e. to meet the annual MCI goal, an kaizen project for MCI achieved profitability targets by reducing the set-up time by 70% and another by reducing breakdown by 35% to increase OEE level).\"\u003c\/p\u003e\u003cp\u003eCatalin Neagoe,\u003c\/p\u003e\u003cp\u003eLead Black Belt, Cameron, a Schlumberger company\u003c\/p\u003e\u003cp\u003e\"In this new book on the MCPD system, starting from the basic questions of any manager (such as what are the activities that generate losses and waste, what types of losses and waste occur and how they are generated along the manufacturing flow, which processes are in the top of the ones that generate most of the costs of losses and waste (CLW) and what is their trend etc.) the systematic and systemic activities are presented, both annual and multiannual, for identification, quantification and analysis of CLW to consistently achieve manufacturing cost improvement (MCI) targets. The surprising and documented context is valid in the vast majority of manufacturing companies. The potential for approaching and improving the CLW of 30-50% is enormous and represents the path to true competitiveness through costs.\u003c\/p\u003e\u003cp\u003eThe 7 presented matrixes are intuitive and can be easily used for any practical model, and based on them (using the PDCA cycle), real data are available to achieve annual MCI targets. Also, it is very well underlined the way to set the annual MCI means targets (\"what how\/through what leverage\") taking into account the current and future context of the market \u0026amp; sales.\u003c\/p\u003e\u003cp\u003eClearly, it is a book that can be applied in factories to reduce costs consistently and strategically. I recommend the MCPD system and this book to those who realize or not that they are on a mountain of losses and waste and also have the necessity, ambition and leverage needed to radically improve this current status!\"\u003c\/p\u003e\u003cp\u003eGabriel Hîncu,\u003c\/p\u003e\u003cp\u003ePlant Maintenance Manager, ZF Group-TRW Airbag Systems\u003c\/p\u003e\u003cp\u003e\"Since I as child I’ve loved nature. Why? Because it knew how to deal with changes to find simple solutions to complex problems. In our industrial era we have simple problems and we try to find complex solutions. In the same way \u003ci\u003eManufacturing Cost Policy Deployment (MCPD) Profitability Scenarios: Systematic and Systemic Improvement of Manufacturing Costs\u003c\/i\u003e book by Alin Posteucă shows us the nature way. Not only by theoretical but also by practical example. Doing Lean more than 15 years I’ve learnt what is the \"KISS\" – \"Keep It Simple Stupid\". In the same way the book written by Alin teaches us how to survive and make profit in a very competitive market.\"\u003c\/p\u003e\u003cp\u003eConstantin Anechitei,\u003c\/p\u003e\u003cp\u003eLean Manager at Filtration Group\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eList of Figures. List of Tables. List of Abbreviations. \u003cstrong\u003ePreface. About the Author. \u003c\/strong\u003e\u003cstrong\u003eIntroduction. \u003c\/strong\u003e\u003cstrong\u003e\u003cem\u003ePart I: Understanding of the MCPD system\u003c\/em\u003e\u003c\/strong\u003e. \u003cstrong\u003eChapter 1: Let's Start by Really Tackling Improvement of the Current Level of Manufacturing Profit through Productivity Improvement. Chapter 2: Scenarios and Strategies of the MCPD System. Chapter 3: The MCPD Transformation: Establishing and Implementing Profitable Improvement Projects. Chapter 4: Annual Transformation Example through MCPD System: MCI with at least 6% per year for a PFC. \u003cem\u003ePart II: Profitable Improvement Projects Implementation through MCPD for MCI towards Maximizing Outputs. \u003c\/em\u003eChapter 5: MCI and Increasing Equipment Effectiveness. Chapter 6: MCI and Increasing Manufacturing Capacity through a New Products and a New Equipment. \u003cem\u003ePart III: Profitable Improvement Projects Implementation through MCPD for MCI towards Minimizing Inputs\u003c\/em\u003e\u003c\/strong\u003e. \u003cstrong\u003eChapter 7: MCI through Improving Variable and Fixed Costs: Material, Environment and Labor Costs. Chapter 8: MCI through Aligning the Factory Lead Time to Takt Time. \u003c\/strong\u003eAppendix 1: The MCPD Transformation ChecklistAppendix 2: Glossary - The basic concepts of the MCPD system. Bibliography. Index.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":50577825333591,"sku":"9781138498730","price":51.29,"currency_code":"GBP","in_stock":true}]},{"product_id":"lean-design-in-healthcare-9781138498792","title":"Lean Design in Healthcare","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This book chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious, it is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they've had. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTools and approaches used are based on the actual work of Simpler. The story format engages readers and is intended to motivate and inspire executive teams to use the tenets of the book as a guide to launch their own successful implementation of an idea-to-launch methodology. Tools include those gleaned from actual application of Lean Product Development, Agile, Design for Six Sigma, and Design Thinking Principles. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThrough engaging storytelling and pract\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction. My Executive Strategic Initiative. Scanning the Environment. Talking to Patients and Stakeholders. Summarizing Project Features. Designing Each Element. Testing Our Solutions. Codifying the Final Process. Launching to the Public. Reflecting on the Project.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":50577825300823,"sku":"9781138498792","price":31.34,"currency_code":"GBP","in_stock":true}]},{"product_id":"total-quality-management-9780128110355","title":"Total Quality Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eChapter 1: Total Quality Management: An Overview   Chapter 2: Evolution of Total Quality Management   Chapter 3: Quality Gurus   Chapter 4: Leadership and TQM   Chapter 5: Scientific Management   Chapter 6: System Approach to Management Theory   Chapter 7: Strategic Planning   Chapter 8: Cost of Quality   Chapter 9: Organization for TQM   Chapter 10: Customer Satisfaction   Chapter 11: Total Employee Involvement   Chapter 12: Supplier Partnership   Chapter 13: Total Productive Maintenance   Chapter 14: Quality Awards   Chapter 15: Quality Circles   Chapter 16: Fundamentals of Statistics— Part I   Chapter 17: Fundamentals of Statistics— Part II   Chapter 18: Process Capability   Chapter 19: Inward Inspection   Chapter 20: Seven Traditional Tools of TQM   Chapter 21: The Seven Modern Tools of TQM   Chapter 22: Kaizen and Continuous Improvement   Chapter 23: 5S   Chapter 24: Six Sigma   Chapter 25: Lean Management   Chapter 26: Failure Modes and Effects Analysis   Chapter 27: Reliability Engineering   Chapter 28: Business Process Reengineering   Chapter 29: Benchmarking   Chapter 30: Quality Function Deployment   Chapter 31: Quality Loss Function   Chapter 32: Design for Quality   Chapter 33: Value Engineering   Chapter 34: ISO 9000 Quality Systems   Chapter 35: ISO 14000 Quality Systems   Chapter 36: Terminology Used in Japanese Management Practices","brand":"Elsevier Science","offers":[{"title":"Default Title","offer_id":51017543614807,"sku":"9780128110355","price":54.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780128110355.jpg?v=1750773892"},{"product_id":"financial-times-guide-to-lean-the-9780273770503","title":"Financial Times Guide to Lean The","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eAndy Brophy\u003c\/strong\u003e is a lean \u0026amp; innovation facilitator who has been working in the lean field for the past twelve years in domains including manufacturing, hospital, software development, hospitality, food and financial services. He is Director of the consultancy business Lean 2 Innovative Thinking. Andy holds a 1st Class MSc in Lean Operations and is a Six Sigma Black Belt. In 2010 he published a co-authored book with John Bicheno called \u003ci\u003eInnovative Lean\u003c\/i\u003e. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003ca\u003ehttp:\/\/www.lean2innovativethinking.com\/\u003c\/a\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart I: Getting started: Lean orientation and diagnostic phase\u003c\/strong\u003e \u003c\/li\u003e\n\u003cli\u003eChapter 1 Lean management \u003c\/li\u003e\n\u003cli\u003eChapter 2 Hoshin Kanri strategy deployment \u003c\/li\u003e\n\u003cli\u003eChapter 3 Value stream mapping \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart II: Lean transformation practices\u003c\/strong\u003e \u003c\/li\u003e\n\u003cli\u003eChapter 4 Lean methods and tools (part I) \u003c\/li\u003e\n\u003cli\u003eChapter 5 Lean methods and tools (part II) \u003c\/li\u003e\n\u003cli\u003eChapter 6 Lean methods and tools (part III) \u003c\/li\u003e\n\u003cli\u003eChapter 7 Lean methods and tools (part IV) \u003c\/li\u003e\n\u003cli\u003eChapter 8 Lean methods and tools (part V) \u003c\/li\u003e\n\u003cli\u003eChapter 9 Lean methods and tools (part VI) \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart III: Leading the Lean transformation\u003c\/strong\u003e \u003c\/li\u003e\n\u003cli\u003eChapter 10 Developing the Lean culture \u003c\/li\u003e\n\u003cli\u003eChapter 11 The technical side of sustaining Lean \u003c\/li\u003e\n\u003cli\u003eChapter 12 The people side of sustaining Lean \u003c\/li\u003e\n\u003cli\u003eChapter 13 Putting it all together: The Lean Roadmap to Transformation \u003c\/li\u003e\n\u003cli\u003eReferences and further reading \u003c\/li\u003e\n\u003cli\u003eGlossary \u003c\/li\u003e\n\u003cli\u003eAppendix \u003c\/li\u003e\n\u003cli\u003eIndex \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":51017730883927,"sku":"9780273770503","price":19.94,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780273770503.jpg?v=1750774485"},{"product_id":"preventing-industrial-accidents-9780367704568","title":"Preventing Industrial Accidents","description":"\u003cp\u003eHerbert William Heinrich has been one of the most influential safety pioneers. His work from the 1930s\/1940s affects much of what is done in safety today â for better and worse. Heinrichâs work is debated and heavily critiqued by some, while others defend it with zeal. Interestingly, few people who discuss the ideas have ever read his work or looked into its backgrounds; most do so based on hearsay, secondary sources, or mere opinion. One reason for this is that Heinrichâs work has been out of print for decades: it is notoriously hard to find, and quality biographical information is hard to get.\u003c\/p\u003e\u003cp\u003eBased on some serious safety archaeology, which provided access to many of Heinrichâs original papers, books, and rather rich biographical information, this book aims to fill this gap. It deals with the life and work of Heinrich, the context he worked in, and his influences and legacy. The book defines the main themes in Heinrichâs work and discusses them, paying attention to their ori\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":51018031956311,"sku":"9780367704568","price":39.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"quality-management-in-engineering-9780367779368","title":"Quality Management in Engineering","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis book introduces fundamental, advanced, and future-oriented scientific quality management methods for the engineering and manufacturing industries. It presents new knowledge and experiences in the manufacturing industry with real world case studies. It introduces Quality 4.0 with Industry 4.0, including quality engineering tools for software quality and offers lean quality management methods for lean manufacturing. It also bridges the gap between quality management and quality engineering, and offers a scientific methodology for problem solving and prevention. The methods, techniques, templates, and processes introduced in this book can be utilized in various areas in industry, from product engineering to manufacturing and shop floor management. This book will be of interest to manufacturing industry leaders and managers, who do not require in-depth engineering knowledge. It will also be helpful to engineers in design and suppliers in management and manufacturing, all who have d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"This is an exceptional book, very timely and useful, and a pleasant surprise for many people who develop technology. Dr. Lim impresses the reader with his bird’s eye view of the history of civilization and the central role that technology played on the way to the advanced societies of today. The treatment is systematic and holistic. It is based on principles many of which emerged from Dr. Lim’s stellar career devoted to quality in the best auto manufacturing companies of the world.\"\u003c\/p\u003e\u003cp\u003e- Adrian Bejan is the author of \u003ci\u003eThe Physics of Life: The Evolution of Everything\u003c\/i\u003e, St. Martin’s Press, 2016.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\"This is an exceptional book, very timely and useful, and a pleasant surprise for many people who develop technology. Dr. Lim impresses the reader with his bird’s eye view of the history of civilization and the central role that technology played on the way to the advanced societies of today. The treatment is systematic and holistic. It is based on principles many of which emerged from Dr. Lim’s stellar career devoted to quality in the best auto manufacturing companies of the world.\"\u003c\/p\u003e\u003cp\u003e- Adrian Bejan, J.A. Jones Professor of Mechanical Engineering, Duke University\u003c\/p\u003e\u003cp\u003e\"Deming, Juran and other leading experts developed the foundation of quality management. Dr. Lim builds off this foundation and offers a practical guide to manage quality within organizations and across supply chains. His work helps understand the role of quality in the increasing technologically connected world of Industry 4.0. Dr. Lim has advanced our understanding of how to manage quality in an increasingly changing world, which is grounded in principles and the scientific method.\"\u003c\/p\u003e\u003cp\u003e- Kevin Linderman, Curtis L Carlson Professor of Supply Chain Management, University of Minnesota\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eFundamentals of Manufacturing and Engineering. Fundamentals of Quality in Manufacturing. Quality System, Management, and Engineering. Principle-based Quality Management. Quality Engineering and Methods. Scientific Problem Management. Scientific Quality Planning. Structured Quality Deployment. Lean Quality Management. Software Quality Management. Quality 4.0 in Smart Manufacturing.\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":51018074849623,"sku":"9780367779368","price":39.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780367779368.jpg?v=1750775549"}],"url":"https:\/\/bookcurl.com\/collections\/quality-assurance.oembed?page=4","provider":"Book Curl","version":"1.0","type":"link"}