{"title":"Public ownership \/ nationalization Books","description":"","products":[{"product_id":"plunder-of-the-commons-9780141990620","title":"Plunder of the Commons","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003e''One of the most important books I''ve read in years'' Brian Eno\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWe are losing the commons. Austerity and neoliberal policies have depleted our shared wealth; our national utilities have been sold off to foreign conglomerates, social housing is almost non-existent, our parks are cordoned off for private events and our national art galleries are sponsored by banks and oil companies. This plunder deprives us all of our common rights, recognized as far back as the Magna Carta and the Charter of the Forest of 1217, to share fairly and equitably in our public wealth.\u003cbr\u003e\u003cbr\u003eGuy Standing leads us through a new appraisal of the commons, stemming from the medieval concept of common land reserved in ancient law from marauding barons, to his modern reappraisal of the resources we all hold in common - a brilliant new synthesis that crystallises quite how much public wealth has been redirected to the 1% in recent decades through the state-approved exploitation of everything from \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eBrilliant, insightful, terse, apposite, daring, and transformative. A must read to understand both the past and the future -- Danny Dorling, author of All That Is Solid\u003cbr\u003eGuy Standing brings great historical knowledge, political insight, and passion to documenting the market enclosures of our common wealth: the great unacknowledged scourge of our time. \u003ci\u003ePlunder of the Commons \u003c\/i\u003eis both a troubling exposé and a practical-minded call to reclaim the commons for ourselves and posterity. Sitting politicians will ignore this stirring book at their peril. Incoming reformers will learn how we might transform our predatory system of economics and the complicit political culture. -- David Bollier, Director of the Reinventing the Commons Program at the Schumacher Center for a New Economics and author of Free, Fair and Alive: The Insurgent Power of the Commons\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn an era of intensifying privatisation, we're rapidly losing sight of the idea that there are things that can be shared communally without being owned by anybody, things that stand outside of the market system - for example rivers, forests, and other natural resources. Many of them have already been sold off to private interests, and most of the rest are being pursued. This incendiary book exposes this process and explores its corrosive effect on society and resource maintenance. \u003cbr\u003e\u003cbr\u003eThis clear and radical exposition is a call for the defence of the commons, and one of the most important books I've read in years.\u003c\/p\u003e -- Brian Eno\u003cbr\u003eIn this majestic work, Guy Standing not only chronicles the historic plundering of our common wealth.  More importantly, he shows how we can reclaim that wealth to address our most urgent contemporary problems: economic insecurity and ecological destruction.  This is history, analysis and vision, all at their very best. -- Peter Barnes, author of Capitalism 3.0\u003cbr\u003eStanding not only wants to remind us how much common land in Britain has been enclosed by the wealthy few. His vision of the commons is extremely capacious...his provocation could hardly be timelier -- Duncan Kelly * Financial Times *","brand":"Penguin Books Ltd","offers":[{"title":"Default Title","offer_id":48732512354647,"sku":"9780141990620","price":10.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780141990620.jpg?v=1719997209"},{"product_id":"public-personnel-management-9781138689701","title":"Public Personnel Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003ePublic Personnel Management\u003c\/em\u003e has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy over the last 25 years. Since the first edition published in 1991, the book has offered professors and students alike an in-depth look at cutting-edge developments beyond standard textbook coverage, to provide a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and often controversial concerns for public personnel management, such as pensions, gender and sexuality, healthcare, unions, and a multi-generational workforce. \u003c\/p\u003e\u003cp\u003eNow in an extensively revised sixth edition, \u003cem\u003ePublic Personnel Management\u003c\/em\u003e presents new, original chapters to examine developments of interest to researchers and pra\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWinner of the 2018 ASPA Section of Personnel and Labor Relations Best Book Award\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\"The text addresses all of the current and upcoming issues facing human resource management in the public sector. In short, the book does an outstanding job of including interesting, timely, and useful topics for the chapters.\" – \u003cb\u003eJeff Ashley\u003c\/b\u003e\u003ci\u003e, Eastern Illinois University, USA\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface. 1. Public Personnel Management: A Cornerstone of Effective Government \u003ci\u003e[J. Edward Kellough] \u003c\/i\u003e2. Human Resources Practices and Research in Europe \u003ci\u003e[Lotte Bøgh Andersen, Peter Leisink and Wouter Vandenabeele] \u003c\/i\u003e3. Generational Differences and the Public Sector Workforce \u003ci\u003e[Madinah F. Hamidullah] \u003c\/i\u003e4. Affirmative Action and the Law \u003ci\u003e[Norma M. Riccucci] \u003c\/i\u003e5. Diversity, Social Equity, and Representative Bureaucracy \u003ci\u003e[Susan T. Gooden] \u003c\/i\u003e6. Lesbian, Gay, Bisexual and Transgendered Employees in the Public Sector Workforce \u003ci\u003e[Charles W. Gossett] \u003c\/i\u003e7. Paying the Shadow Workforce: The Case of Health Care \u003ci\u003e[Shugo Shinohara and Frank J. Thompson] \u003c\/i\u003e8. Unions in the Public Sector \u003ci\u003e[Randall S. Davis] \u003c\/i\u003e9. Public Employees’ Liability for \"Constitutional Torts\" \u003ci\u003e[David H. Rosenbloom]\u003c\/i\u003e 10. Public Sector Pensions and Benefits: Reform Challenges in a New Environment \u003ci\u003e[Albert C. Hyde and Christian Richards]\u003c\/i\u003e 11. Public Service Reform and Motivation \u003ci\u003e[R. Paul Battaglio, Jr.]\u003c\/i\u003e 12. Workforce Planning in Turbulent Times \u003ci\u003e[Heather Getha-Taylor]\u003c\/i\u003e 13. The Senior Executive Service: Past, Present, and Future \u003ci\u003e[Jessica Sowa] \u003c\/i\u003e14. The Role of Human Resource Management in Cybersecurity \u003ci\u003e[Jared J. Llorens] \u003c\/i\u003e15. Telework in Government \u003ci\u003e[Willow Jacobson] \u003c\/i\u003e16. Human Resources Management in Nonprofit Organizations \u003ci\u003e[Joan E. Pynes]\u003c\/i\u003e\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":48738415477079,"sku":"9781138689701","price":62.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138689701.jpg?v=1723812028"},{"product_id":"public-management-and-governance-9781032232591","title":"Public Management and Governance","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003ePublic Management and Governance \u003c\/em\u003eis the leading text in international public management and governance and an ideal introduction to all aspects of this field. It combines rigorous insight from pre-eminent scholars around the world with a clear structure and supportive, thoughtful, and intuitive pedagogy. This revised and updated fourth edition responds to the significant changes in the external environment, as well as the field itself. It includes six new chapters covering aspects of increasing importance:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePublic management and governance developments in non-OECD countries\u003c\/li\u003e\n\u003cli\u003eRisk and resilience\u003c\/li\u003e\n\u003cli\u003eInnovation in public management and governance\u003c\/li\u003e\n\u003cli\u003eDigital public management\u003c\/li\u003e\n\u003cli\u003eDigital public governance\u003c\/li\u003e\n\u003cli\u003eBehavioural approaches to public policy\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThroughout the new edition, there is a wealth of new content on emergent topics such as collaborative leadership, diversity and inclusion, complexity theory and evidence-informed policy.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eTABLE OF CONTENTS\u003c\/p\u003e\u003cp\u003eNotes on contributors \u003c\/p\u003e\u003cp\u003eForeword\u003c\/p\u003e\u003cp\u003ePart I From Public Management to Governance\u003c\/p\u003e\u003col\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eUnderstanding public management and governance \u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003e \u003c\/i\u003e\u003cp\u003eTony Bovaird and \u003ci\u003eElke\u003c\/i\u003e Loef\u003ci\u003efler \u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eThe changing context of public policy: local, national and international trends\u003cbr\u003e\u003ci\u003eTony Bovaird and Elke Loeffler\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eThe changing role of public spending \u003cbr\u003e\u003ci\u003ePeter M. Jackson\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePublic sector reforms across OECD countries\u003cbr\u003e\u003ci\u003eEdwin Lau and Nick Manning \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePublic management and governance developments in non-OECD countries\u003cbr\u003e\u003ci\u003eGeorge Larbi\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eBehavioural approaches to public management and governance\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003e \u003c\/i\u003e\u003cp\u003eJanne Kalucza and Caroline Fischer\u003c\/p\u003e \u003cb\u003e \u003c\/b\u003e\u003cp\u003ePart II Public Management \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eStrategic management and marketing in public service organizations \u003cbr\u003e\u003ci\u003eTony Bovaird\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eContracting and partnering for public services\u003cbr\u003e\u003ci\u003eCarsten Greve and Andrew Erridge\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eConceptual revolutions in public financial management\u003cbr\u003e\u003ci\u003eJim Chan\u003c\/i\u003e \u003ci\u003eand M.A. Zhiming\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eHuman resource management in public service organisations\u003cbr\u003e\u003ci\u003eAdrian Ritz and Eva Knies\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePublic services and management in the digital age\u003cbr\u003e\u003ci\u003eVeiko Lember and Joep Crompvoets\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePerformance measurement and management in public sector organizations\u003cbr\u003e\u003ci\u003eGeert Bouckaert and Wouter van Dooren \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eProcess and quality management in public service organizations \u003cbr\u003e\u003ci\u003eKuno Schedler and Utz Helmuth\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eRegulatory inspection and public audit\u003cbr\u003e\u003ci\u003eSlobodan Tomic \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e \u003c\/b\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003ePart III Public Governance \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePublic governance for public value\u003cbr\u003e\u003ci\u003eElke Loeffler\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePartnership working across public and private sectors\u003cbr\u003e\u003ci\u003eTony Bovaird and Erik-Hans Klijn \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eManagement at ‘arm’s length’: executive agencies and public bodies\u003cbr\u003e\u003ci\u003eSandra van Thiel \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eManaging ‘wicked problems’ through complex adaptive governance networks\u003ci\u003eChris Koliba and Joop Koppenjan \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eInnovation in public governance and management\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003e \u003c\/i\u003e\u003cp\u003eJacob Torfing\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eE-governance: concept, practice and ethics\u003cbr\u003e\u003ci\u003eArman Behrooz and Albert Meijer\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eUnderstanding public leadership \u003cbr\u003e\u003ci\u003eJean Hartley\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eCitizen engagement\u003cbr\u003e\u003ci\u003eElke Loeffler and Steve Martin \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eCo-production of public services and outcomes\u003cbr\u003e\u003ci\u003eElke Loeffler \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eManaging risk and resilience in the public domain\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003e \u003c\/i\u003e\u003cp\u003eTony Bovaird and Elke Loeffler\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eTransparency in government\u003cbr\u003e\u003ci\u003eAlisdair Roberts\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eChanging equalities: politics, policies and practice \u003cbr\u003e\u003ci\u003eRachel Ashworth \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eEthical considerations in the public sector: What is acceptable behaviour?\u003cbr\u003e\u003ci\u003eHoward Davis, Suzanne Piotrowski and Lois Warner\u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eEvidence-informed policy and practice\u003ci\u003eAnnette Boaz and Sandra Nutley \u003c\/i\u003e \u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e \u003c\/b\u003e\u003cp\u003ePart IV … and finally\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003ePublic management and governance: the future?\u003cbr\u003e\u003ci\u003eTony Bovaird and Elke Loeffler\u003c\/i\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eIndex\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":48866299806039,"sku":"9781032232591","price":34.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781032232591.jpg?v=1722278014"},{"product_id":"public-utilities-second-edition-old-problems-new-challenges-9781788970495","title":"Public Utilities, Second Edition: Old Problems,","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eBeginning with a brief overview of the historical development of the industry, the author examines policy issues including the consequences of dealing with deteriorating infrastructure, an aging workforce, climate warming, funding for repair and replacement of facilities, and the demands for meeting the needs of a growing population. In addition to reviewing issues related to various management tasks, he includes chapters on physical and cyber threats and management ethics, liberally laced with real-life examples of utilities' dealings with these challenges. Many tables, figures and boxes expand on key points from the text.\u003c\/p\u003e\u003cp\u003eAccessible and comprehensive, this thoughtful exploration of the various issues facing administrators and operators in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003ci\u003e'David McNabb's \u003c\/i\u003ePublic Utilities \u003ci\u003ebook is an excellent and extremely valuable source for understanding the fundamental issues and problems of the rapidly evolving public utilities sector. It's useful for academics, policymakers, and practitioners to gain insights into how to manage and cope with the numerous and unprecedented challenges facing the industry.'\u003c\/i\u003e\u003cbr\u003e --Chung-Shing Lee, Pacific Lutheran University\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents:  Part I Public Utilities: Old Problems  1. Public Utilities: Essential Services, Critical Infrastructure  2. Public Utility Policy Issues  3. Public Utility Regulatory Environment  Part II Sectors of the Public Utility Industry  4. Electric Energy Utilities  5. Natural Gas Utilities  6. Water and Wastewater Utilities  7. Waste Collection and Disposal Utilities  8. Public Transit Utilities  Part III Public Utility Function Challenges  9. Public Utility Finance  10. Public Utility Pricing and Rate Setting  11. Public Utility Marketing  12. Public Utility Information Systems  Part IV Public Utility Management and Operations Challenges  13. Public Utility Governance  14. Public Utility Management  15. Public Utility Operations, Maintenance and Planning  16. Managing the Public Utility Workforce  17. Public Utility Management Ethics  Part V Public Utilities: New Challenges  18. Public Utility Environmental Challenges  19. Public Utility Physical and Cybersecurity Challenges  20. Sustainability: The Core Challenge Facing Public Utilities   Index","brand":"Edward Elgar Publishing Ltd","offers":[{"title":"Default Title","offer_id":48868463837527,"sku":"9781788970495","price":40.8,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781788970495.jpg?v=1722288166"},{"product_id":"critical-perspectives-on-public-systems-management-in-india-9780367540234","title":"Critical Perspectives on Public Systems","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis book analyses the effectiveness of district administration from critical management perspective. Using classical organizational theory and leadership competency framework, the authors conducted a comparative study of two exemplary districts with distinctive traits in India â a rural district in the developed state of Maharashtra and an urban district from the underdeveloped state of Madhya Pradesh. The book delves into the dynamics of district administration by breaking down the processes further and mapping the role of the district magistrates on the UNDP competency framework. \u003c\/p\u003e\u003cp\u003eGiven the changing scope and challenges of public service, this comparative analysis of the two districts would provide insights into district administration and would be of significant relevance to administrators and management professionals across the globe in assessing their effectiveness.\u003c\/p\u003e\u003cp\u003eThe book provides an eclectic framework for public administration from an overall sustainability per\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"I enjoyed the book, especially learning about these places in India and the near-heroic role of district collectors, and am pleased to recommend it.\" \u003cstrong\u003e\u003cem\u003e--Christopher L. Atkinson, University of West Florida, USA\u003c\/em\u003e\u003c\/strong\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eChapter 1.\u003c\/strong\u003e District Administration in the Context of Public Management. \u003cb\u003eChapter 2.\u003c\/b\u003e Different Perspectives of Public Administration and Management. \u003cb\u003eChapter 3.\u003c\/b\u003e Case Study of an Urban District, Bhopal. \u003cb\u003eChapter 4.\u003c\/b\u003e Case Study of a Rural District, Osmanabad. \u003cb\u003eChapter 5.\u003c\/b\u003e Critical Analysis of District Case Studies. \u003cb\u003eChapter 6.\u003c\/b\u003e Prospects of District Administration\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":48884066386263,"sku":"9780367540234","price":121.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780367540234.jpg?v=1722530284"},{"product_id":"sustainability-of-state-local-government-pension-plans-trends-strategies-9781629481296","title":"Sustainability of State \u0026 Local Government","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eOver 27 million employees and beneficiaries are covered by state and local government pension plans. However, the recent economic downturn and associated budget challenges confronting state and local governments pose some questions as to the sustainability of these plans, and what changes, if any, state and local governments are making to strengthen the financial condition of their pension plans. The Government Accountability Office (GAO) was asked to examine recent trends in the financial condition of state and local government pension plans; and strategies state and local governments are using to manage pension costs and the impacts of these strategies on plans, sponsors, employees, and retirees. This book analyses sector-wide financial conditions based on national-level data on pension funding from the U.S. Census Bureau and others, and reviews information on recent state legislative changes affecting government pensions from annual reports prepared by the National Conference of State Legislatures (NCSL).","brand":"Nova Science Publishers Inc","offers":[{"title":"Default Title","offer_id":48887080059223,"sku":"9781629481296","price":55.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781629481296.jpg?v=1722542905"},{"product_id":"the-public-administration-workbook-9781138682085","title":"The Public Administration Workbook","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePublic administration is a craft that demands real-world application of concepts and theories often learned in a classroom. Yet many students find it difficult to make the leap from theory to practice completely unaided. \u003ci\u003eThe Public Administration Workbook, 8e\u003c\/i\u003e is specifically designed with the theoretically-grounded, practice-minded student in mind. It reviews scholarship in political science, law, industrial psychology, and the sociology of organizations and then allows students to see how these intellectual fields inform the analytical and managerial tasks that comprise public administration. Where standard public administration textbooks examine the nature of public agencies and explain how bureaucracies relate to other institutions, this workbook promotes a more effective way of learningby doingand more directly prepares those who will pursue careers in public agencies. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEach chapter begins with a discussion of relevant concepts and scholarship before moving i\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\"Especially in academic disciplines like public administration and political science, one frequently hears that there is a huge gap between theory and practice, between what is in the textbook and what happens in the real world. \u003ci\u003eThe Public Administration Workbook\u003c\/i\u003e comes closer to filling that gap than any other book in the field. It offers students the opportunity to deal with real world problems that public administrators are constantly required to address.\"\u003c\/strong\u003e –\u003ci\u003e Allen Rosenbaum, Florida International University, USA\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003ePart 1: Decision Making and Policy Analysis \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e1. Rational Decision Making \u003c\/p\u003e\u003cp\u003e2. Policy Evaluation \u003c\/p\u003e\u003cp\u003e3. Designing Organizations \u003c\/p\u003e\u003cp\u003e4. Administrative Ethics \u003c\/p\u003e\u003cp\u003ePart 2: Public Management \u003c\/p\u003e\u003cp\u003e5. Operational\u003cb\u003e \u003c\/b\u003eManagement: Techniques for Total Quality Management \u003c\/p\u003e\u003cp\u003e6. Project Management: Critical Path Method \u003c\/p\u003e\u003cp\u003e7. Contract Management: Privatization \u003c\/p\u003e\u003cp\u003e8. Regulatory Management: Administrative Law \u003c\/p\u003e\u003cp\u003e9. Emergency Management: Tabletop Exercise \u003c\/p\u003e\u003cp\u003ePart 3: Human Resource Management \u003c\/p\u003e\u003cp\u003e10. Job Analysis and Job Description \u003c\/p\u003e\u003cp\u003e11. Performance Evaluation \u003c\/p\u003e\u003cp\u003e12. Classification and Compensation \u003c\/p\u003e\u003cp\u003e13. Succession Planning \u003c\/p\u003e\u003cp\u003e14. Recruitment and Selection \u003c\/p\u003e\u003cp\u003e15. Collective Bargaining \u003c\/p\u003e\u003cp\u003ePart 4: Budgeting \u003c\/p\u003e\u003cp\u003e16. Line-Item Budgeting \u003c\/p\u003e\u003cp\u003e17. Performance and Program Budgeting \u003c\/p\u003e\u003cp\u003e18. Outcome-Based Budgeting\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49083843379543,"sku":"9781138682085","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"problem-solving-with-the-private-sector-9780765644060","title":"Problem Solving with the Private Sector","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eProblem Solving with the Private Sector\u003c\/em\u003e presents advice and solutions for fruitful governmentâbusiness alliances from the perspective of everyday public management. With a focus on job training, economic development, regulation, and finance and innovation, each chapter discusses a traditional tool of government presented in a practical and applied manner, as well as the implementation of the tool with clear examples. Content-rich case studies on a wide range of policy issues, including regulatory policy, natural resources, manufacturing, financial services, and health care highlight opportunities for government and business to collaborate to pursue the public good.\u003c\/p\u003e\u003cp\u003eThis book offers current and future public managers possible solutions to complex problems for effective governmentâbusiness alliances in a range of settings. It is essential reading for all those studying public management, public administration, and public policy.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e\"\u003ci\u003eProblem Solving with the Private Sector: A Public Solutions Handbook\u003c\/i\u003e by Daniel E. Bromberg: An essential work comprising an objective and comprehensive analysis of thematics of modern public sector management instruments which lead to an effective and efficient service delivery.\"\u003c\/strong\u003e –\u003ci\u003eChristopher H. Bovis, University of Hull, UK\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003ePart 1: Job Training\u003c\/strong\u003e 1. Public-Private Collaboration in Workforce Development: Examining the Intersection of Public Education Programs and Private-Sector Employer Needs \u003ci\u003eLauren Bock Mullins, Alexander C. Henderson, and Linda L. Vila \u003c\/i\u003e2. Pathways to Partnership: The City of Los Angeles Human Relations Commission and Google LA Coproduction of Youth Capacity \u003ci\u003eBrian Robert Calfano, Joumana Silyan-Saba, and Sheldon Cruz \u003c\/i\u003e\u003cb\u003ePart 2: Regulation \u003c\/b\u003e3. Business-Government Collaboration in Rulemaking: Regulating Carbon Emissions from Motor Vehicles \u003ci\u003eIan C. Graig \u003c\/i\u003e4. Smart Community Engagement: Challenges and Opportunities in Transforming and Emerging Industries \u003ci\u003eJian Cui \u003c\/i\u003e5. Balancing Environment and Business through Governance: Nature Protection Policies in De Alde Feanen National Park, the Netherlands \u003ci\u003eKatharine A. Owens \u003c\/i\u003e\u003cb\u003ePart 3: Economic Development \u003c\/b\u003e6. A Collaborative Approach to Innovation-Based Economic Development: The Triple Helix \u003ci\u003eJonathan Q. Morgan \u003c\/i\u003e7. Improving Administrative Outcomes through Collaborative Governance: Evidence from the City of Tallahassee \u003ci\u003eCarrie Blanchard Bush and Karen Jumonville \u003c\/i\u003e\u003cb\u003ePart 4: Finance and Innovation \u003c\/b\u003e8. Public-Private Collaboration and Trust Funds of the U.S. States \u003ci\u003eJoshua Franzel and Ryan Gregory \u003c\/i\u003e9. The Public Good in the Accountability of Businesses: The Functions and Uses of Benefit Corporations \u003ci\u003eQuintus Jett and Arturo E. Osorio \u003c\/i\u003e10. Sorting Out Social Impact Bonds \u003ci\u003eDaniel Bromberg and Jonathon Justice\u003c\/i\u003e\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49371761836375,"sku":"9780765644060","price":29.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780765644060.jpg?v=1730154454"},{"product_id":"understanding-organisations-in-their-context-9780080464275","title":"Understanding Organisations in their Context","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWorkbook Introduction;Sessions;Performance Checks;Reflect \u0026amp; Review\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49399821369687,"sku":"9780080464275","price":37.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780080464275.jpg?v=1730468811"},{"product_id":"understanding-workplace-information-systems-institute-of-learning-management-super-series-9780080464404","title":"Understanding Workplace Information Systems","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction; Chapter 1 Session ARecord keeping and storage media; Chapter 2 Session BSystems for storing and retrieving information; Chapter 3 Session CDatabases and spreadsheets; Chapter 4 Session DAccess control, security and data protection; Chapter 5 Performance checks; Chapter 6 Reflect and review;","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49399821402455,"sku":"9780080464404","price":37.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780080464404.jpg?v=1730468811"},{"product_id":"planning-change-in-the-workplace-institute-of-learning-management-super-series-9780080464442","title":"Planning Change in the Workplace Institute of","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eChapter 1 External forces for change; Chapter 2 Continuous improvement and change; Chapter 3 Preparing for change; Chapter 4 Performance checks; Chapter 5 Reflect and review;","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49399821467991,"sku":"9780080464442","price":37.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"foxconned-9780226740652","title":"Foxconned","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003ePowerful and resonant, Foxconned is both the definitive autopsy of the Foxconn fiasco and a dire warning to communities and states nationwide.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Tabak's new book \u003ci\u003eFoxconned\u003c\/i\u003e isn't just a detailed account of how Donald Trump, Scott Walker, and legislative Republicans snookered Wisconsin into a taxpayer-financed, now-in-shambles deal with corporate giant Foxconn, but an illuminating expose of all that's wrong with the way governments hand out incentives for private development.\" * Capital Times *\u003cbr\u003e\"Tabak's [earlier] warnings about the project proved proved, with astonishing speed, to be well founded. . . . Broadly, and persuasively, Tabak makes the case that municipalities should not seek to spark economic development through large deals with individual companies, because they turn governments into venture capitalists, except governments don’t have the necessary expertise, tend not to hedge their bets, and gamble with taxpayer money.\" * Times Literary Supplement *\u003cbr\u003e\"The new book \u003ci\u003eFoxconned\u003c\/i\u003e, by Madison’s own Lawrence Tabak, confirms that the factory was a sordid political charade from its inception. In a fit of negligence and malfeasance, political leaders abused the citizens of Wisconsin on behalf of a foreign corporation. The Foxconn affair was a scandal, and Wisconsinites should treat those responsible as political pariahs.\" * Isthmus *\u003cbr\u003e\"Tabak’s engaging study of efforts in Wisconsin to attract the Taiwanese contract manufacturer Foxconn provides a cautionary tale.\" * Foreign Affairs *\u003cbr\u003e\"Journalist Tabak offers a stark cautionary tale of the murky practices, questionable economics, and political wheeling and dealing done in the name of economic development and job creation by manufacturing giant Foxconn. . . . Economic concepts are accessible and eye-opening in Tabak’s hands, while the events of small-town board meetings are simultaneously infuriating and page-turning. Tabak’s impressively researched and investigated narrative is as timely as it is gripping.\" * Publishers Weekly *\u003cbr\u003e\"The book does such a good job of weaving together economics, history, and politics. . . It effectively illustrates what can go wrong when government officials try to orchestrate economic development.\" * Cato Institute *\u003cbr\u003e\"A valuable forensic analysis of a disastrous, politically motivated scam. . . . \u003ci\u003eFoxconned \u003c\/i\u003edelivers a multi-dimensional analysis of the plant’s inception, funding, construction—or rather lack of construction—and eventual abandonment.\" * World Socialist Web Site *\u003cbr\u003e“A gripping and necessary postmortem on one of the biggest economic development fiascos of our time. Tabak applies a critical lens on the enormous quasi-public industry of business recruitment and how it can be exploitative—shockingly so—especially in job-starved postindustrial regions.” * Angie Schmitt, author of 'Right of Way: Race, Class, and the Silent Epidemic of Pedestrian Deaths in America' *\u003cbr\u003e“\u003ci\u003eFoxconned\u003c\/i\u003e shines a much-needed light on two unfortunate practices that undermine our nation’s economy yet receive far too little attention. One is the out-of-control competition in which governors and mayors throw piles of money at multibillion-dollar corporations to beg them to locate some jobs in their states and cities. Second, Tabak highlights how self-serving politicians often use tens of millions of taxpayers’ dollars to lure corporations so that they can boast about it to boost their reelection efforts. This is an important, well-researched, and highly readable book.” * Steven Greenhouse, author of 'Beaten Down, Worked Up: The Past, Present, and Future of American Labor' *\u003cbr\u003e“Not only does Tabak do a masterful and nuanced job of uncovering and detailing the behind-the-scenes politics that played out in this ill-fated economic development project, but he also tells the human stories of those Wisconsinites whose lives were most upended as a result.” * Paul Fanlund, publisher and editor in chief, Capital Times of Madison, Wisconsin *\u003cbr\u003e\"The reporting that went into this book—into tracing the incredibly complex and deliberately hidden story of the damages wrought by Foxconn—is quite simply, breathtaking. This devilishly convoluted story is then told in clear, straightforward prose that makes this a narrative of our time, and one we should all read.\" * Harriet Brown, Wisconsin Writers Award judge *\u003cbr\u003e\"Economists are often portrayed as being in constant disagreement, but one thing that we mostly agree about is that governments are really bad at picking winners... For those of you who do not believe the theory or who want to see how it plays out in practice, this is a good book. It gives numerous examples beyond the main story around Foxconn of why government should not pick winners. It makes a very strong case against corporate welfare in all forms and discusses the pernicious effects of competition between US states to attract investment.\" * Economic Record *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction Foxconn Timeline Chapter 1 Your Dream House Is Blighted Chapter 2 Foxconn Comes to America Chapter 3 What Does the Foxconn Say? Chapter 4 Who Made That TV? Chapter 5 The Land Grab Chapter 6 Racine, Poster Child of the Rust Belt Chapter 7 Sherrard, Illinois Chapter 8 Monkey Business in the Middle Chapter 9 Wassily Leontief and Input-Output Economic Impact Chapter 10 Flying Eagle Economic Impact Chapter 11 A Tea Party for Foxconn Chapter 12 A Bright, Shining Object Chapter 13 The Problem with Picking Winners Chapter 14 An Ill Wind Blows Chapter 15 All Politics Are Local Chapter 16 The Trouble with TIF Chapter 17 Following the Money Chapter 18 Foxconn on the Ground Chapter 19 Breaking the Cycle  Acknowledgments Notes Bibliography Index","brand":"The University of Chicago Press","offers":[{"title":"Default Title","offer_id":49400103960919,"sku":"9780226740652","price":24.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780226740652.jpg?v=1730469735"},{"product_id":"foxconned-imaginary-jobs-bulldozed-homes-and-the-sacking-of-local-government-9780226824055","title":"Foxconned  Imaginary Jobs Bulldozed Homes and the","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Tabak's new book \u003ci\u003eFoxconned\u003c\/i\u003e isn't just a detailed account of how Donald Trump, Scott Walker, and legislative Republicans snookered Wisconsin into a taxpayer-financed, now-in-shambles deal with corporate giant Foxconn, but an illuminating expose of all that's wrong with the way governments hand out incentives for private development.\" * Capital Times *\u003cbr\u003e\"Tabak's [earlier] warnings about the project proved proved, with astonishing speed, to be well founded. . . . Broadly, and persuasively, Tabak makes the case that municipalities should not seek to spark economic development through large deals with individual companies, because they turn governments into venture capitalists, except governments don’t have the necessary expertise, tend not to hedge their bets, and gamble with taxpayer money.\" * Times Literary Supplement *\u003cbr\u003e\"The new book \u003ci\u003eFoxconned\u003c\/i\u003e, by Madison’s own Lawrence Tabak, confirms that the factory was a sordid political charade from its inception. In a fit of negligence and malfeasance, political leaders abused the citizens of Wisconsin on behalf of a foreign corporation. The Foxconn affair was a scandal, and Wisconsinites should treat those responsible as political pariahs.\" * Isthmus *\u003cbr\u003e\"Tabak’s engaging study of efforts in Wisconsin to attract the Taiwanese contract manufacturer Foxconn provides a cautionary tale.\" * Foreign Affairs *\u003cbr\u003e\"Journalist Tabak offers a stark cautionary tale of the murky practices, questionable economics, and political wheeling and dealing done in the name of economic development and job creation by manufacturing giant Foxconn. . . . Economic concepts are accessible and eye-opening in Tabak’s hands, while the events of small-town board meetings are simultaneously infuriating and page-turning. Tabak’s impressively researched and investigated narrative is as timely as it is gripping.\" * Publishers Weekly *\u003cbr\u003e\"The book does such a good job of weaving together economics, history, and politics. . . It effectively illustrates what can go wrong when government officials try to orchestrate economic development.\" * Cato Institute *\u003cbr\u003e\"A valuable forensic analysis of a disastrous, politically motivated scam. . . . \u003ci\u003eFoxconned \u003c\/i\u003edelivers a multi-dimensional analysis of the plant’s inception, funding, construction—or rather lack of construction—and eventual abandonment.\" * World Socialist Web Site *\u003cbr\u003e“A gripping and necessary postmortem on one of the biggest economic development fiascos of our time. Tabak applies a critical lens on the enormous quasi-public industry of business recruitment and how it can be exploitative—shockingly so—especially in job-starved postindustrial regions.” * Angie Schmitt, author of 'Right of Way: Race, Class, and the Silent Epidemic of Pedestrian Deaths in America' *\u003cbr\u003e“\u003ci\u003eFoxconned\u003c\/i\u003e shines a much-needed light on two unfortunate practices that undermine our nation’s economy yet receive far too little attention. One is the out-of-control competition in which governors and mayors throw piles of money at multibillion-dollar corporations to beg them to locate some jobs in their states and cities. Second, Tabak highlights how self-serving politicians often use tens of millions of taxpayers’ dollars to lure corporations so that they can boast about it to boost their reelection efforts. This is an important, well-researched, and highly readable book.” * Steven Greenhouse, author of 'Beaten Down, Worked Up: The Past, Present, and Future of American Labor' *\u003cbr\u003e“Not only does Tabak do a masterful and nuanced job of uncovering and detailing the behind-the-scenes politics that played out in this ill-fated economic development project, but he also tells the human stories of those Wisconsinites whose lives were most upended as a result.” * Paul Fanlund, publisher and editor in chief, Capital Times of Madison, Wisconsin *\u003cbr\u003e\"The reporting that went into this book—into tracing the incredibly complex and deliberately hidden story of the damages wrought by Foxconn—is quite simply, breathtaking. This devilishly convoluted story is then told in clear, straightforward prose that makes this a narrative of our time, and one we should all read.\" * Harriet Brown, Wisconsin Writers Award judge *\u003cbr\u003e\"Economists are often portrayed as being in constant disagreement, but one thing that we mostly agree about is that governments are really bad at picking winners... For those of you who do not believe the theory or who want to see how it plays out in practice, this is a good book. It gives numerous examples beyond the main story around Foxconn of why government should not pick winners. It makes a very strong case against corporate welfare in all forms and discusses the pernicious effects of competition between US states to attract investment.\" * Economic Record *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction\u003cbr\u003e Foxconn Timeline\u003cbr\u003e Chapter 1 Your Dream House Is Blighted\u003cbr\u003e Chapter 2 Foxconn Comes to America\u003cbr\u003e Chapter 3 What Does the Foxconn Say?\u003cbr\u003e Chapter 4 Who Made That TV?\u003cbr\u003e Chapter 5 The Land Grab\u003cbr\u003e Chapter 6 Racine, Poster Child of the Rust Belt\u003cbr\u003e Chapter 7 Sherrard, Illinois\u003cbr\u003e Chapter 8 Monkey Business in the Middle\u003cbr\u003e Chapter 9 Wassily Leontief and Input-Output Economic Impact\u003cbr\u003e Chapter 10 Flying Eagle Economic Impact\u003cbr\u003e Chapter 11 A Tea Party for Foxconn\u003cbr\u003e Chapter 12 A Bright, Shining Object\u003cbr\u003e Chapter 13 The Problem with Picking Winners\u003cbr\u003e Chapter 14 An Ill Wind Blows\u003cbr\u003e Chapter 15 All Politics Are Local\u003cbr\u003e Chapter 16 The Trouble with TIF\u003cbr\u003e Chapter 17 Following the Money\u003cbr\u003e Chapter 18 Foxconn on the Ground\u003cbr\u003e Chapter 19 Breaking the Cycle\u003cbr\u003e\u003cbr\u003e Acknowledgments\u003cbr\u003e Notes\u003cbr\u003e Bibliography\u003cbr\u003e Index","brand":"The University of Chicago Press","offers":[{"title":"Default Title","offer_id":49400132206935,"sku":"9780226824055","price":14.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780226824055.jpg?v=1730469833"},{"product_id":"the-managing-care-reader-9780415297882","title":"The Managing Care Reader","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager''s role. In the management of something as complex as care, this must involve:\u003cbr\u003e\u003cbr\u003e* listening to service users\u003cbr\u003e* maintaining professional values\u003cbr\u003e* enabling participation\u003cbr\u003e* facilitating learning.\u003cbr\u003e\u003cbr\u003e\u003cem\u003eThe Managing Care Reader \u003c\/em\u003ereflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking managemen\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e'As a source this book offers valuable ideas and references to enable the reader to explore topics in more detail.'\u003c\/strong\u003e - \u003cem\u003eCommunityCare\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e' The strength of the book is its mix of classic texts with more contemporary explorations of management dilemmas in social care.' -\u003c\/strong\u003e \u003cem\u003eCommunitycare.co.uk\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e'The strength of the book is its mix of classic texts with more contemporary explorations of management dilemmas in social care.' -\u003c\/strong\u003e \u003cem\u003eCommunity Care\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePart One: Managers in the Frontline 1. Days in the Life Managers' Diaries 2. Mental Health Service Users as Managers 3. Involving Service Users in Management: Citizenship, Access and Support 4. Consultation: Plan of Action or Management Exercise? 5. Reflections on Team and Management Consultation 6. Working With and Being Managed by the Larger Organisation 7. Managing Unpaid Workers 8. Whistleblowing: Public Concern at Work 9. Managing Loss in Care Homes 10. Managers Talk 11. What Do We Want form Social Care Managers? Aspirations and Realities 12. Messages for Mangers: The Dilemmas of Means-Testing Part Two: Managing to Care 13. The Quest for Quality: Reflecting on the Modernising Agenda 14. Participatory Management in a Public Child Welfare Agency: A Key to Effective Change 15. Remember My Messages: The Experiences and Views of 2000 Children in Public Care in the UK 16. Child Poverty, Opportunities and Quality of Life 17. Community Care and Independence: Self-Sufficiency or Empowerment 18. Virtues and Values 19. We Mustn't Judge People But': Staff Dilemmas in Dealing with Racial Harassment Amongst Hospice Service Users 20. The Contribution of Research Findings to Practice Change 21. Towards Ecological Understanding of Occupational Stress Part Three: Managing in Changing Contexts 22. The Last Years of the Workhouse, 1930-1965 23. Doing the Right Thing? Managerialism and Social Welfare 24. Whither Welfare Professionalism? 25. Professionals as Managers Across the Public Sector 26. Supervising Professional Work under New Public Management: Evidence from an 'Invisible Trade' 27. In Pursuit of Inter-Agency Collaboration in the Public Sector: What is the Contribution of Theory and Research? 28. The Environment of Collaborative Care 29. Contributing as a Manager 30. Identifying and Implementing Pathways for Organizational Change - Using the \u003cem\u003eFramework for the Assessment of Children in Need and their Families\u003c\/em\u003e as a Case Example 31. Social Work Management - A Systems Case Study Part Four: Managing for a Learning and Developing Organisation 32. Extract from 'Handling the Wicked Issues' 33. Managing Social Anxieties in Public Sector Organisations 34. The Managers' Job: Folklore and Fact 35. The Role of Leadership in the Modernization and Improvement of Public Services 36. The Supervision Partnership: A Whole Greater than the Sum of its Parts 37. Child Protection and the Media: Lessons for the Last Three Decades 38 An Evaluation of the Use of Information Technology in Child Care Services and its Implications for the Education and Training of Social Workers 39. Becoming a Learning Organisation: A Social Work Example\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49402088456535,"sku":"9780415297882","price":159.48,"currency_code":"GBP","in_stock":true}]},{"product_id":"thoughtful-fundraising-9780415394291","title":"Thoughtful Fundraising","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eComprehensive and edited by leading names, this book takes a critical and discursive approach to the various forms and contexts of fundraising.\u003c\/p\u003e\u003cp\u003eFundraising is a maturing profession, but one that is becoming increasingly controversial. Media reports of poor practice have contributed to concerns about the integrity of fundraisers and the uses which have been made of the resources they raise. As a result, a consensus now exists among senior figures in the industry about the changes that are required. Technique is no longer enough. Many more of the next generation of practitioners must be capable of considered reflection, organizational and inter-organizational strategic thinking and value-based leadership.\u003c\/p\u003e\u003cp\u003eExploring new developments taking place in the area of fundraising, the specially commissioned articles, by experts in the field move the thinking in the profession beyond its familiar formulae and assumptions, opening up critical debate about the nature, contribution and\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e'One of the few genuinely thoughtful books on fundraising currently in print. This text moves beyond the simple 'how-to' and provides real insight into a variety of contemporary issues. Required reading for anyone serious about fundraising.' - \u003c\/strong\u003e\u003cem\u003eAdrian Sargeant, Robert F Hartsook Professor of Fundraising, Indiana University, USA\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e'With increased competition for raising funds and the impact of regulatory requirements there is a demand for both professionalism and management education that goes beyond simple how to do it guides. This book is timely in meeting this need providing an innovative, exploratory and critical dialogue on most areas of fundraising including self regulation.'\u003c\/strong\u003e - \u003cem\u003eProfessor Paul Palmer, Charities Course Director, Cass Business School\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e'This book offers contributions from a range of leading authors in the fundraising field. There is no single view of fundraising, but its combination of work on different forms of fundraising, areas of fundraising research, and policy debates for the future will make it a key text for fundraising students.' - \u003c\/strong\u003e\u003cem\u003eDr Gareth G Morgan, Course Leader - MSc Charity Resource Management, Sheffield Hallam University\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e'This book offers contributions from a range of leading authors in the fundraising field. There is no single view of fundraising, but its combination of work on different forms of fundraising, areas of fundraising research, and policy debates for the future will make it a key text for fundraising students.' - \u003c\/strong\u003e\u003cem\u003eDr Gareth G Morgan, Course Leader - MSc Charity Resource Management, Sheffield Hallam University\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003ePart 1\u003c\/strong\u003e 1. Two Thousand Years of Disreputable History 2. Different Traditions of Philanthropy 3. Fundraising as Marketing: Half a Truth is Better than None \u003cstrong\u003ePart 2\u003c\/strong\u003e 4. Know Your Donors 5. The Culture of Elite Philanthropy 6. Measuring and Managing Donor Value 7. Fundraising Campaigns \u003cstrong\u003ePart 3\u003c\/strong\u003e 8. Getting to Grips with the Demographics of Giving 9. Corporate Sponsorship and Partnerships 10. What Makes Foundations Tick? 11. When is the Price too High? Gaining Funding from Institutional Sources \u003cstrong\u003ePart 4\u003c\/strong\u003e 12. Benchmarking Fundraising Performance 13. Fundraising Regulation: For Whom and by Whom? 14. Formulating an Income Strategy to Fund the Mission 15. Images in Fundraising 16. Formulating an Income Strategy to Fund the Mission\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49402110017879,"sku":"9780415394291","price":166.25,"currency_code":"GBP","in_stock":true}]},{"product_id":"balanced-scorecard-9780470180020","title":"Balanced Scorecard","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. 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Bringing together contributions from managers and trainers in social work, it ensures that management theory can be linked to developing good practice in social work.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents: Introduction.  Management in Practice: Making the transition to manager; Making decisions effectively; Resource management; Managing conflict.  Reflections on Practice: The management of change; Managing risk; Building a culture; Working with outside projects.  Some Management Tools: Budgeting; Creating an informative environment; Monitoring and evaluation; Empowerment through contracts; A manager in action: imaginative uses of Section 1 money.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49403157119319,"sku":"9780582092822","price":44.64,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780582092822.jpg?v=1730482604"},{"product_id":"questioning-the-new-public-management-9780754633976","title":"Questioning the New Public Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe book contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific organizational contexts. A range of public services are covered including local government, education, social work and the police, with particular attention paid to the National Health Service. The editors introduce the case studies through an examination of the 'hydra-headed' nature of NPM, its variability between sectors and its contested character. This provides themes that are developed within the case studies, where, in varying organizational contexts, the meaning of NPM is negotiated and its impact on those working in the organization is explored. The book points to the complex, fluid and negotiated character of NPM, as well as its centrality in reconfiguring occupational identities and relations within public service organizations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e'...a timely and intriguing critical analysis of the nature of the New Public Management. This book should be of great interest to both academics studying the New Public Management and those working in the wide variety of settings in the public sector that this text covers.' Professor Mike Saks, University of Lincoln, UK  '...The publication of this book, after twenty years of experience with the New Public Management is timely. This is a wide-ranging study of a range of public sector services and has extraordinary value...It is full of reports of detailed research which consider the impact of the new public management in particular areas of provision...It deserves to be widely read by students and public sector professionals.' Professor Stephen Ackroyd, Lancaster University Management School, UK  '...presents a series of illuminating case studies and provides a detailed analysis of the experiences of public service managers and professionals. The book will be of particular interest to students and academics studying aspects of New Public Management and will also be of interest to professionals and managers working within the public sector...The book incorporates a particularly important section on the NHS which provides an insight into the variable nature of NPM.' Local Government Studies  '...useful insight is provided to challenges and implications from both a program delivery perspective as well as from broader equity and management perspectives...a broad yet insightful coverage of the application of NPM is provided...' Public Administration Today\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents: Introduction: questioning the new public management, Mike Dent, John Chandler and Jim Barry. Context and Theory of the New Public Management: New public management and the professions in the UK: reconfiguring control?, Mike Dent and Jim Barry. Variations Between Sectors: Does 'Best Value' represent best value? local government middle management perspectives, Linda Keen; What do we want from social care managers? aspirations and realities, Jeanette Henderson and Janet Seden; Have you seen my assessment schedule? Proceduralization, constraint and control in social work with children and families, Paul Michael Garrett; New police management, performance and accountability, Beverly Metcalf. Hydra-Headed New Public Management: The Case of the National Health Service: Dilemmas beyond the glass ceiling...: the performances of senior women managers in the National Health Service, Alison Linstead and Geraldine Catlow; Can the public sector learn? the importation of 'Patient-Focused Care' in an NHS hospital trust, Chris Howorth, Frank Mueller and Charles Harvey; 'It's a leap of faith, isn't it?' managers' perceptions of PFI in the NHS, Sally Ruane; New forms of 'Out of Hours' care: from collaboration to competitive entrepreneurialism, Catrina Alferoff and Mike Dent.  New Public Management as Contested Terrain: The new public management and higher education: a human cost?, Elisabeth Berg, Jim Barry and John Chandler; A bit of a laugh: nurses' use of humour as a mode of resistance, Sharon C. Bolton. The Limits of New Public Management: Uses and limitations of performance measurement in the civil service: an assessment of the Singapore and New Zealand experiences, David Seth Jones; Making a 'success' out of failure: darker reflections on private and public management, Tony Cutler; Index.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49404722839895,"sku":"9780754633976","price":128.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780754633976.jpg?v=1730487340"},{"product_id":"improving-medication-use-and-outcomes-with-clinical-decision-support-9780980069730","title":"Improving Medication Use and Outcomes with","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eImproving Medication Use and Outcomes with Clinical Decision Support: A Step-by-Step Guide\u003c\/strong\u003e is the result of a ground-breaking collaboration of approximately 100 individuals and organizations, with diverse perspectives and insights on a central healthcare perspective. The Guide is designed to help clinical decision support implem\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49406587732311,"sku":"9780980069730","price":70.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780980069730.jpg?v=1730496397"},{"product_id":"public-personnel-management-9781032516677","title":"Public Personnel Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003ePublic Personnel Management \u003c\/i\u003ehas served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public personnel management, such as social equity, labor relations, public employee rights, and the operation of nonprofits.\u003c\/p\u003e\u003cp\u003eNow in an extensively revised seventh edition, \u003ci\u003ePublic Personnel Management\u003c\/i\u003e presents new, original chapters to examine developments of interest to researchers and \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"This book provides an essential collection of human resource management topics for the public sector from leaders in the field. From current issues, like new ways of working and the impact of COVID-19, to core topics, like social equity, the law, and workforce planning, Riccucci provides a thoughtful compilation for students, scholars, and practitioners alike.\"\u003c\/p\u003e\u003cp\u003e\u003cb\u003eJaclyn Piatak\u003c\/b\u003e\u003cem\u003e, The University of North Carolina at Charlotte, USA\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1. Public Personnel Management: Its Significance for Government Performance 2. Human Resources Practices and Research in Europe 3. New Ways of Working and Job Outcomes in Public Organizations: The Mutual Gains and Conflicting Outcomes Perspective 4. Diversity, Social Equity, and Representative Bureaucracy – Talk vs. Walk 5. Generational Differences and the Public Sector Workforce 6. Affirmative Action and the Law 7. How Federal Court Decisions on Discrimination Reflect Organizational Justice Violations 8. Understanding and Improving the Work Lives of LGBTQ Public Employees 9. The Rule of Law and Public Service 10. The Lasting Impact of COVID-19 on State and Local Government Workforces 11. Public Sector Unions: Demands, Emotions, and Behavior 12. Workforce Planning in Turbulent Times 13. The Role of Human Resources Management in Cybersecurity 14. Telework in Government 15. Human Resources Management in Nonprofit Organizations\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49406670012759,"sku":"9781032516677","price":58.89,"currency_code":"GBP","in_stock":true}]},{"product_id":"publicprivate-collaborations-for-longterm-investments-9781035322121","title":"PublicPrivate Collaborations for LongTerm","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book offers a unique framework to understand how public institutions and private investors can collaborate to sustain long term investments (LTIs), with a specific focus on public-private partnership for infrastructure, blended finance mechanisms, and impact investing.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003ci\u003e‘The business of business is being redefined before our very eyes: inclusion, sustainability, impact and ESG are now integrated into most investment decisions. Much more needs to be done as Agenda 2030 will not be met until “all hands on deck”. This book can serve as a good starting point for this critical collaboration.’\u003c\/i\u003e -- Royston Braganza, Grameen Capital\u003cbr\u003e\u003ci\u003e‘This book highlights the importance of activating private capital to close the infrastructure gap and creating stronger collaboration between the public and private sectors. This will help to drive economic recovery in the short-term whilst driving longer-term economic and social outcomes.’\u003c\/i\u003e -- Marie Lam-Frendo, Global Infrastructure Hub\u003cbr\u003e\u003ci\u003e‘This book is an excellent reference to university and master students, executives and civil servants, academic researchers and many others that are keen to learn more about enabling long-term investments and public-private collaborations.’\u003c\/i\u003e -- Iliyana Tsanova, European Commission\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents: Foreword Iliyana Tsanova, Deputy Director-General - DG Budget, European Commission  Preface  1. Public-private partnerships for long-term investments: the context and the framework  2. The journey towards sustainability: corporate social responsibility and sustainable investing  3. Catalyzing wealth toF drive positive social and environmental change: impact investing  4. Unlocking private capital through blended finance  5. Infrastructure as long-term investment: understanding the public-private boundaries  6. Developing infrastructure through contractual public-private partnership  References   Index","brand":"Edward Elgar Publishing Ltd","offers":[{"title":"Default Title","offer_id":49406703731031,"sku":"9781035322121","price":24.95,"currency_code":"GBP","in_stock":true}]},{"product_id":"managing-and-measuring-performance-in-public-and-nonprofit-organizations-9781118439050","title":"Managing and Measuring Performance in Public and","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eNew edition of a classic guide to ensuring effective organizational performance\u003c\/b\u003e  \u003cp\u003eThoroughly revised and updated, the second edition of \u003ci\u003eManaging and Measuring Performance in Public and Nonprofit Organizations\u003c\/i\u003e is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.\u003c\/p\u003e \u003cp\u003eThe book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes significant updates that offer a more\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface\u003c\/p\u003e \u003cp\u003eAcknowledgments\u003c\/p\u003e \u003cp\u003ePart 1: Introduction to Performance Management\u003c\/p\u003e \u003cp\u003e1. Introduction to Performance Management and Measurement     \u003c\/p\u003e \u003cp\u003e2. Developing Useful Performance Management Systems  \u003c\/p\u003e \u003cp\u003ePart 2: The Performance Management Process\u003c\/p\u003e \u003cp\u003e3. Developing a Performance Framework     \u003c\/p\u003e \u003cp\u003e4. Targeting Results: Clarifying Goals and Objectives\u003c\/p\u003e \u003cp\u003e5. Defining Performance Indicators   \u003c\/p\u003e \u003cp\u003e6. Reporting Performance Data                      \u003c\/p\u003e \u003cp\u003e7. Analyzing Performance Information         \u003c\/p\u003e \u003cp\u003ePart 3: Strategic Applications of Performance Management Principles\u003c\/p\u003e \u003cp\u003e1. Using Performance Measures to Support Strategic Planning and Management  \u003c\/p\u003e \u003cp\u003e2. Performance-Informed Budgeting \u003c\/p\u003e \u003cp\u003e3. Managing Employees, Programs and Organizational Units\u003c\/p\u003e \u003cp\u003e4. Performance Management in Grant and Contract Programs         \u003c\/p\u003e \u003cp\u003e5. Improving Quality and Process\u003c\/p\u003e \u003cp\u003e6. Soliciting Stakeholder Feedback\u003c\/p\u003e \u003cp\u003e7. Using Comparative Measures to Benchmark Performance           \u003c\/p\u003e \u003cp\u003ePart 4: Design and Implementation of Performance Management Processes\u003c\/p\u003e \u003cp\u003e1. Designing and Implementing Effective Management Systems \u003c\/p\u003e \u003cp\u003eThe Authors\u003c\/p\u003e \u003cp\u003eIndex\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406870094167,"sku":"9781118439050","price":52.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118439050.jpg?v=1730497393"},{"product_id":"effective-implementation-in-practice-9781118775486","title":"Effective Implementation In Practice","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA unique approach to policy implementation with essential guidance and useful tools\u003c\/b\u003e \u003cp\u003e\u003ci\u003eEffective Implementation in Practice: Integrating Public Policy and Managemen\u003c\/i\u003et presents an instrumental approach to implementation analysis. By spanningpolicy fields, organizations, and frontline conditions in implementation systems, this book provides a robust foundation for policy makers, public and nonprofit managers and leaders. Detailed case studies enable readers to identify key intervention points, become more strategic, and improve outcomes. The engaging style and specific examples provide a bridge to practice, while diagrams, worksheets, and other tools included in the appendix help managers apply these ideas to team meetings, operational planning, and program assessment and refinement.\u003c\/p\u003e \u003cp\u003ePolicy and program implementation is fraught with challenges as public and nonprofit leaders juggle organizational missions and stakeholder expectations while managing policy and program \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eTables, Figures, and Boxes ix\u003c\/p\u003e \u003cp\u003eThe Authors xi\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One The Implementation Landscape 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOne Framing Implementation 5\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring Policy and Program Implementation 9\u003c\/p\u003e \u003cp\u003eDefining Implementation Effectiveness 12\u003c\/p\u003e \u003cp\u003eUnpacking Implementation Systems 16\u003c\/p\u003e \u003cp\u003eBringing the Analysis to Life 28\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTwo Conventional Perspectives on Policy and Program Implementation 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolitical Processes and Authority 37\u003c\/p\u003e \u003cp\u003eGovernance and Management 43\u003c\/p\u003e \u003cp\u003ePolicy and Program Evaluation 52\u003c\/p\u003e \u003cp\u003eConclusion 64\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThree A New Perspective for Implementation: Strategic Action Fields 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroducing Strategic Action Fields 69\u003c\/p\u003e \u003cp\u003eCore Programs 74\u003c\/p\u003e \u003cp\u003eUnpacking Social Structures and Dynamics 82\u003c\/p\u003e \u003cp\u003eConclusion 96\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two The Implementation System at Multiple Levels 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFour Policy Fields 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolicy Fields in Focus 107\u003c\/p\u003e \u003cp\u003eAnalyzing the Development of the Core Program 120\u003c\/p\u003e \u003cp\u003eApplying Policy Field Analysis 131\u003c\/p\u003e \u003cp\u003eConclusion 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFive Organizations 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizations in Focus 141\u003c\/p\u003e \u003cp\u003eAnalyzing the Integration of the Core Program 148\u003c\/p\u003e \u003cp\u003eApplying Organizational Analysis 155\u003c\/p\u003e \u003cp\u003eConclusion 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSix Front Lines 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFront Lines in Focus 166\u003c\/p\u003e \u003cp\u003eAnalyzing the Application of the Core Program 174\u003c\/p\u003e \u003cp\u003eApplying Frontline Analysis 181\u003c\/p\u003e \u003cp\u003eConclusion 188\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three The Practice of Effective Implementation 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSeven Exploring Implementation in Practice 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImplementation Dynamics: The Hardest Hit Fund 196\u003c\/p\u003e \u003cp\u003eImplementation Dynamics: The Quality Rating and Improvement System 211\u003c\/p\u003e \u003cp\u003eOpportunities for Change 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEight Leading Learning in Implementation Systems 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInvestigating Technical Challenges 228\u003c\/p\u003e \u003cp\u003eEngaging Others in Adaptive Challenges 246\u003c\/p\u003e \u003cp\u003eBringing It All Together 259\u003c\/p\u003e \u003cp\u003eAppendix A Policy Field Audit 261\u003c\/p\u003e \u003cp\u003eAppendix B Policy Field Visual Diagram 263\u003c\/p\u003e \u003cp\u003eAppendix C Program Process Flow 265\u003c\/p\u003e \u003cp\u003eAppendix D Organization Program Integration Audit 267\u003c\/p\u003e \u003cp\u003eAppendix E Frontline Interactions Audit 271\u003c\/p\u003e \u003cp\u003eAppendix F Target Experiences Analysis 275\u003c\/p\u003e \u003cp\u003eAppendix G Implementation Dynamics and Outcomes Analysis 279\u003c\/p\u003e \u003cp\u003eAppendix H Implementation Improvement Blueprint 283\u003c\/p\u003e \u003cp\u003eNotes 287\u003c\/p\u003e \u003cp\u003eBibliography 339\u003c\/p\u003e \u003cp\u003eIndex 379\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406921310551,"sku":"9781118775486","price":52.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118775486.jpg?v=1730497567"},{"product_id":"new-ergonomics-perspective-9781138027510","title":"New Ergonomics Perspective","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eNew Ergonomics Perspective\u003c\/em\u003e represents a selection of the papers presented at the 10th Pan-Pacifi c Conference on Ergonomics (PPCOE), held in Tokyo, Japan, August 25-28, 2014.\u003cbr\u003eThe first Pan-Pacific Conference on Occupational Ergonomics was held in 1990 at the University of Occupational and Environmental Health, Japan. The main theme of the PPCOE 1990 was âœSearching for Solutions to Occupational Problems.â The successful meetings have taken place in 1990 (Kitakyushu, Japan), 1992 (Wuhan, China), 1994 (Seoul, Korea), 1996 (Taipei, Taiwan), 1998 (Kitakyushu, Japan), 2001 (Beijing, China), 2004 (Cairns, Australia), 2007 (Bangkok, Thailand) and 2010 (Kaohsiung, Taiwan). After two decades of collective endeavors, the conferences have established globally recognized excellence in scientific and professional contributions.\u003cbr\u003eNow, PPCOE activities are entering a new stage after a quarter century of history. Fortunately, participants of the PPCOE Final in Tokyo are eager to take \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePreface\u003cbr\u003eMessage from the President: Storyteller of PPCOE history\u003cbr\u003e\u003cem\u003eM. Kumashiro\u003c\/em\u003e1 Aging and occupational safety\u003cbr\u003e2 Workplace ergonomics\u003cbr\u003e3 Occupational ergonomics\u003cbr\u003e4 Healthcare and special populations\u003cbr\u003e5 Human computer interaction\u003cbr\u003e6 Current issue and ergonomics approach\u003cbr\u003eAuthor index\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49407209308503,"sku":"9781138027510","price":39.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138027510.jpg?v=1730498574"},{"product_id":"advanced-icd10-for-physicians-including-workers-compensation-and-personal-injury-9781138032903","title":"Advanced Icd10 for Physicians Including Workers","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1: Introduction to Worker’s Compensation and Personal Injury in ICD-10 \u003c\/p\u003e\u003cp\u003e2: Structure Overview of the \"2015 ICD-10-CM\" \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCode structure basics \u003c\/li\u003e\n\u003cli\u003eUsing ICD-10 Overview \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e3: Components of ICD-10 and Their Usage \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e‘Z’ codes and their importance in Worker’s Compensation\/Personal Injury \u003c\/li\u003e\n\u003cli\u003eA basic 7-Step process for Diagnostic coding \u003c\/li\u003e\n\u003cli\u003eA basic 7-step process case example \u003c\/li\u003e\n\u003cli\u003e6-category process for injury coding \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e4: Provider Requirements \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCombination codes \u003c\/li\u003e\n\u003cli\u003e7th character codes \u003c\/li\u003e\n\u003cli\u003eGreater level of detail required \u003c\/li\u003e\n\u003cli\u003eExternal cause codes \u003c\/li\u003e\n\u003cli\u003eExternal causes of morbidity (transport and other) \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e5: Worker’s Compensation, Personal Injury and Drug or Chemically Induced Diabetes \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDiabetes Mellitus discussion \u003c\/li\u003e\n\u003cli\u003eUse of flow charts for diabetes \u003c\/li\u003e\n\u003cli\u003eDiabetes flow charts \u003c\/li\u003e\n\u003cli\u003e2015 ICD-10-CM draft release expert edition – diabetes mellitus section \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e6: Worker’s Compensation and Personal Injury Billing Guide \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePersonal injury example – case #1 \u003c\/li\u003e\n\u003cli\u003eWorker’s compensation example – case #2 \u003c\/li\u003e\n\u003cli\u003eWorker’s compensation example – case #3 \u003c\/li\u003e\n\u003cli\u003eBilling for physical therapy \u003c\/li\u003e\n\u003cli\u003eBilling for injections \u003c\/li\u003e\n\u003cli\u003eBilling for x-rays \u003c\/li\u003e\n\u003cli\u003eBilling for minor surgical procedures \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e7: Commonly Used Diagnosis Codes \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAbdominal pain – ICD-10 category R10 \u003c\/li\u003e\n\u003cli\u003eCarpal Tunnel Syndrome in Worker’s Compensation and Personal Injury \u003c\/li\u003e\n\u003cli\u003ePsychosocial discussion \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e8: Complex Examples and Worksheet section \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eExample of whiplash case \u003c\/li\u003e\n\u003cli\u003eExample on pain management \u003c\/li\u003e\n\u003cli\u003eExample on carpal tunnel syndrome with multiple other injuries \u003c\/li\u003e\n\u003cli\u003eExample on Agreed Medical re-evaluation from an Internal Medical or Cardiovascular standpoint \u003c\/li\u003e\n\u003cli\u003eExample on medical sleep disorder evaluation \u003c\/li\u003e\n\u003cli\u003eExample on Orthopaedic Agreed Medical evaluation – complicated by Straph Infection following surgery \u003c\/li\u003e\n\u003cli\u003eExample on Psychiatric Agreed Medical re-examination \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e9: Causation and Apportionment in Worker’s Compensation and Personal Injury \u003c\/p\u003e\u003cp\u003e10: Dilemma of the Independent Medical Evaluator \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe Law of Unintended Consequences \u003c\/li\u003e\n\u003cli\u003eOverview for Independent Medical Evaluators \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eAppendices: \u003c\/p\u003e\u003cp\u003eAppendix 1: Medicare coverage, diagnosis requirements and coding edits \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCorrect Coding Initiative (CCI) Edits \u003c\/li\u003e\n\u003cli\u003eICD-9 Diagnosis Codes are used in Current LCD’s \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eAppendix 2: Worker’s Compensation and Medicare Set asides \u003c\/p\u003e\u003cp\u003eAppendix 3: Implementation Guide for ICD-10 \u003c\/p\u003e\u003cp\u003eAppendix 4: Discussion of ICD-10 Crosswalks \u003c\/p\u003e\u003cp\u003eAppendix 5: Crosswalk from ICD-9 to ICD-10 of common diagnosis codes used in Worker’s Compensation and Personal Injury with notes on potential problem areas \u003c\/p\u003e\u003cp\u003eAppendix 6: Glossary \u003c\/p\u003e\u003cp\u003eAppendix 7: General Sample Fee Slip \u003c\/p\u003e\u003cp\u003eAppendix 8: New California Worker’s Compensation Forms \u003c\/p\u003e\u003cp\u003eAppendix 9: Web Links for additional information \u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49407210422615,"sku":"9781138032903","price":114.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138032903.jpg?v=1730498579"},{"product_id":"process-redesign-for-health-care-using-lean-thinking-9781138196094","title":"Process Redesign for Health Care Using Lean","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003ci\u003e\u003c\/i\u003e\u003cp\u003eProcess Redesign for Health Care Using Lean Thinking is a response to a simple, but hard to answer, question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital, he observed that the Emergency Department was staff by talented, well-trained, and respected doctors and nurses. The facilities were modern, and the work load unexceptional, but the department was close to melt down. Bad things were happening to patients, everyone was blaming each other, lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise, the problem was that no one stood back and said, what's the best way to move 200 or 300 patients a day through the complicated and varying, sequence of steps needed to sort out the many different problems that bring patients to our department? \u003c\/p\u003e\u003cp\u003eThese challenges are face\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"I loved David’s book. He speaks with a distinct personal voice that combines deep personal experience and a framework that places that experience in a universal healthcare context. There is nothing else like it.\"\u003c\/p\u003e\u003cp\u003eJohn Shook, Chairman, Lean Enterprise Institute Inc, Cambridge MA\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\"I loved David’s book. He speaks with a distinct personal voice that combines deep personal experience and a framework that places that experience in a universal healthcare context. There is nothing else like it.\"\u003c\/p\u003e\u003cp\u003eJohn Shook, Chairman, Lean Enterprise Institute Inc, Cambridge MA\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePart 1: Process Redesign – the complete method \u003c\/p\u003e\u003cp\u003eChapter 1: Introduction: An accidental redesigner \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Why redesign? \u003c\/li\u003e\n\u003cli\u003e Learning about Lean \u003c\/li\u003e\n\u003cli\u003e A decade later \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 2: Craft, Flow, Mass \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e British manufacturing: the extension of the craft work system \u003c\/li\u003e\n\u003cli\u003e The American method of production \u003c\/li\u003e\n\u003cli\u003e Moving to mass \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 3: Taiichi Ohno and the Birth of Lean \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Toyota and Taiichi Ohno \u003c\/li\u003e\n\u003cli\u003e Waste and flow \u003c\/li\u003e\n\u003cli\u003e Push and pull \u003c\/li\u003e\n\u003cli\u003e Workers as problem solvers: the challenge for managers \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 4: The Principles of Lean Thinking \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The process viewpoint: the golden thread of Lean \u003c\/li\u003e\n\u003cli\u003e The Lean principles \u003c\/li\u003e\n\u003cli\u003e Principle 1: specify value from the standpoint of the end-customer \u003c\/li\u003e\n\u003cli\u003e Principle 2: identify the value stream for each product family \u003c\/li\u003e\n\u003cli\u003e Principle 3: eliminate waste and make the product flow \u003c\/li\u003e\n\u003cli\u003e Principle 4: so that the customer can pull \u003c\/li\u003e\n\u003cli\u003e Principle 5: as you manage towards perfection \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 5: Healthcare is not manufacturing \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The Lean principles are very important – but \u003c\/li\u003e\n\u003cli\u003e Placing an order: customers and raw materials \u003c\/li\u003e\n\u003cli\u003e Redesign double vision \u003c\/li\u003e\n\u003cli\u003e Complicated: or complex and adaptive? \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 6: Knowledge work \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Knowledge work \u003c\/li\u003e\n\u003cli\u003e Knowledge workers own their knowledge capital \u003c\/li\u003e\n\u003cli\u003e Design \u003c\/li\u003e\n\u003cli\u003e Or Redesign \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 7: Redesigning care: authorization, permission, teams and governance \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Authorization and permission \u003c\/li\u003e\n\u003cli\u003e The redesign team \u003c\/li\u003e\n\u003cli\u003e Governance \u003c\/li\u003e\n\u003cli\u003e The workgroup and the improvement event \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 8: The virtuous circle of Process Redesign and the A3 \u003c\/p\u003e\u003cp\u003eChapter 9: Identifying the problem \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Primary purpose, problems and concerns \u003c\/li\u003e\n\u003cli\u003e Problem statements \u003c\/li\u003e\n\u003cli\u003e What kind of problem, and where to start? \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 10: Defining the scope \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The benefits of starting with scope \u003c\/li\u003e\n\u003cli\u003e Scope and scoping: an evolving task \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 11: Diagnosis (1) Mapping – the Big Picture \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The process of Big Picture Mapping: a social intervention \u003c\/li\u003e\n\u003cli\u003e Setting up and undertaking a Big Picture Mapping \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 12: Diagnosis (2) Direct observation \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e External or internal redesign capacity? \u003c\/li\u003e\n\u003cli\u003e The structure of the learning to see phase \u003c\/li\u003e\n\u003cli\u003e Tracking patients or tracking specific process steps \u003c\/li\u003e\n\u003cli\u003e Analysis \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 13: The real problem (1): Identifying the real problem \u003c\/p\u003e\u003cul\u003e\u003cli\u003e Root cause analysis, the five whys and effect-and-cause analysis \u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eChapter 14: The real problem (2): Measurement \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Measurement for redesign-types of measurement \u003c\/li\u003e\n\u003cli\u003e The basic triad of analysis design \u003c\/li\u003e\n\u003cli\u003e Measurement focus: releasing time or improving outcomes (or both) \u003c\/li\u003e\n\u003cli\u003e Measuring processes or outcomes \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 15: Goals, the scientific method and the future state \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Experiments and the Plan-Do-Study-Act cycle \u003c\/li\u003e\n\u003cli\u003e Goals \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 16: Value stream, batching and flow improvement \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Making the process viable \u003c\/li\u003e\n\u003cli\u003e Splitting into value streams \u003c\/li\u003e\n\u003cli\u003e Flow \u003c\/li\u003e\n\u003cli\u003e Takt time \u003c\/li\u003e\n\u003cli\u003e Batching \u003c\/li\u003e\n\u003cli\u003e Improving flow: eliminate, combine, reduce, simplify \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 17: Targeted interventions – 5s, visual management and visual systems \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e 5s \u003c\/li\u003e\n\u003cli\u003e Visual management \u003c\/li\u003e\n\u003cli\u003e The ideal visual management system \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 18: Queues, prioritizing, capacity and demand \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Acknowledging Erlang – the Calling population \u003c\/li\u003e\n\u003cli\u003e Queue discipline – First in, first out \u003c\/li\u003e\n\u003cli\u003e Queue discipline: planned work, short term queue, shortest service time \u003c\/li\u003e\n\u003cli\u003e Capacity lost, demand moves forward \u003c\/li\u003e\n\u003cli\u003e Queues and priorities \u003c\/li\u003e\n\u003cli\u003e Analysis of capacity and demand \u003c\/li\u003e\n\u003cli\u003e Exponential growth in queue length \u003c\/li\u003e\n\u003cli\u003e Impossible jobs \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 19: Embedding and sustaining \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Measure, monitor, evaluate \u003c\/li\u003e\n\u003cli\u003e A formal decision to adopt the new way \u003c\/li\u003e\n\u003cli\u003e The front-line manager \u003c\/li\u003e\n\u003cli\u003e A culture of continuous improvement \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePart 2: Case Studies \u003c\/p\u003e\u003cp\u003eChapter 20: Case Study 1: Redesigning Emergency Department flows \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The problem \u003c\/li\u003e\n\u003cli\u003e Scoping \u003c\/li\u003e\n\u003cli\u003e Diagnosis \u003c\/li\u003e\n\u003cli\u003e The real problem \u003c\/li\u003e\n\u003cli\u003e Intervention \u003c\/li\u003e\n\u003cli\u003e ED works \u003c\/li\u003e\n\u003cli\u003e Evaluation \u003c\/li\u003e\n\u003cli\u003e Embedding and sustaining \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 21: Case Study 2: The Care-After-Hours Program \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The problem \u003c\/li\u003e\n\u003cli\u003e Authorization and permission \u003c\/li\u003e\n\u003cli\u003e Scoping \u003c\/li\u003e\n\u003cli\u003e Diagnosis \u003c\/li\u003e\n\u003cli\u003e Four major-work streams \u003c\/li\u003e\n\u003cli\u003e The real problem \u003c\/li\u003e\n\u003cli\u003e Intervention \u003c\/li\u003e\n\u003cli\u003e The Electronic Medical Task Board \u003c\/li\u003e\n\u003cli\u003e Evaluation \u003c\/li\u003e\n\u003cli\u003e Embedding and sustaining \u003c\/li\u003e\n\u003cli\u003e Continuity of information \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 22: Case Study 3: Visual Management \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The Patient Journey Boards \u003c\/li\u003e\n\u003cli\u003e Scoping \u003c\/li\u003e\n\u003cli\u003e Diagnosis-tracking \u003c\/li\u003e\n\u003cli\u003e The real problem \u003c\/li\u003e\n\u003cli\u003e Intervention \u003c\/li\u003e\n\u003cli\u003e Evaluation \u003c\/li\u003e\n\u003cli\u003e Discharge traffic lights and blue dots \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 23: Case Study 4: Redesigning podiatry care \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e The problem \u003c\/li\u003e\n\u003cli\u003e Diagnosis \u003c\/li\u003e\n\u003cli\u003e The real problem \u003c\/li\u003e\n\u003cli\u003e Interventions \u003c\/li\u003e\n\u003cli\u003e Evaluations \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChapter 24: Conclusion – Redesigning Process Redesign \u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49407215141207,"sku":"9781138196094","price":47.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138196094.jpg?v=1730498595"},{"product_id":"theory-and-practice-of-public-sector-reform-9781138340824","title":"Theory and Practice of Public Sector Reform","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eTheory and Practice of Public Sector Reform\u003c\/em\u003e offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses major changes in specific areas of public sectors  ''objects of reform.' Part three focuses on the study of public sector reform.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAimed at academics, researchers and advanced students; this edited collection brings together many of the most eminent academics in the area of Public Policy and Management seeking to link to theory in part one and insights into specific thematic areas in part two, offering readers a display of theoretical perspectives to look at public sector reform.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003e\"This book fills a gap in thought leadership on public sector reform. It consolidates current theory, themes, and perspectives from leading scholars, thereby raising consciousness of the too neglected reform pulse of public management.\"\u003c\/strong\u003e –\u003ci\u003eJohn K. Wilkins, York University, Canada\u003c\/i\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1. Introduction: Theory and Practice of Public Sector Reform\u003c\/p\u003e\u003cp\u003eSteven Van de Walle and Sandra Groeneveld\u003c\/p\u003e\u003cp\u003ePart 1: Perspectives on Public Sector Reform\u003c\/p\u003e\u003cp\u003e2. An Institutional Perspective\u003c\/p\u003e\u003cp\u003eJohan P. Olsen\u003c\/p\u003e\u003cp\u003e3. A Transformative Perspective\u003c\/p\u003e\u003cp\u003eTom Christensen and Per Lægreid\u003c\/p\u003e\u003cp\u003e4. A Principal-Agent Perspective\u003c\/p\u003e\u003cp\u003eSandra Van Thiel\u003c\/p\u003e\u003cp\u003e5. An Innovation Perspective\u003c\/p\u003e\u003cp\u003eVictor Bekkers and Lars \u003ci\u003eTummers\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e6. A Change Management Perspective\u003c\/p\u003e\u003cp\u003eJoris van der Voet, Ben S. Kuipers and Sandra Groeneveld\u003c\/p\u003e\u003cp\u003e7. A Cultural Theory Perspective\u003c\/p\u003e\u003cp\u003eChristopher Hood\u003c\/p\u003e\u003cp\u003e8. An Interpretive Perspective\u003c\/p\u003e\u003cp\u003eR.A.W. Rhodes\u003c\/p\u003e\u003cp\u003ePart 2: Objects of Reform\u003c\/p\u003e\u003cp\u003e9. Reforming Organizational Structures\u003c\/p\u003e\u003cp\u003eSteven Van de Walle\u003c\/p\u003e\u003cp\u003e10. Bureaucrats and Politicians: Reform Begets Reform\u003c\/p\u003e\u003cp\u003eB. Guy Peters\u003c\/p\u003e\u003cp\u003e11. The Shift toward Network Governance: Drivers, Characteristics and Manifestations\u003c\/p\u003e\u003cp\u003eErik-Hans Klijn and Joop Koppenjan\u003c\/p\u003e\u003cp\u003e12. Management of Human Resources: Trends and Variation\u003c\/p\u003e\u003cp\u003eSandra Groeneveld and Bram Steijn\u003c\/p\u003e\u003cp\u003e13. Public Management Reform and Public Professionalism\u003c\/p\u003e\u003cp\u003eMirko Noordegraaf\u003c\/p\u003e\u003cp\u003e14. Recent Shifts in Public Financial Management\u003c\/p\u003e\u003cp\u003eTiina Randma and Geert Bouckaert\u003c\/p\u003e\u003cp\u003ePart 3: Studying and Practicing Reform\u003c\/p\u003e\u003cp\u003e15. Public Sector Reform amidst Societal and Administrative Shifts\u003c\/p\u003e\u003cp\u003eKim Putters\u003c\/p\u003e\u003cp\u003e16. Two Varieties of Administrative Reform: US vs. Europe\u003c\/p\u003e\u003cp\u003eRichard Stillman\u003c\/p\u003e\u003cp\u003e17. Becoming a Student of Reform\u003c\/p\u003e\u003cp\u003eFrans-Bauke van der Meer, Christoph Reichard and Arthur Ringeling\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49407219073367,"sku":"9781138340824","price":43.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"health-communication-and-mass-media-9781409447139","title":"Health Communication and Mass Media","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHealth Communication and Mass Media is a much-needed resource for those with a professional or academic interest in the field of health communication. The chapters engage and expand upon significant theories informing efforts at mediated health communication and demonstrate the practical utility of these theories in on-going or completed projects. They consider how to balance the ethical and efficacy demands of mediated health communication efforts, and discuss both traditional media and communication systems and new web-based and mobile media.  The book''s treatment is broad, reflecting the topical and methodological diversity in the field. It offers an integrated approach to communication theory and application. Readers will be able to appreciate the ways that theory shapes health communication applications and how those applications inform the further construction of theory. They will find practical examples of mediated health communication that can serve as models for their own eff\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e’... the volume stands out as an important contribution to the field of health communication. Its theoretical, methodological, and topical breadth, its simple and straightforward manner of presentation, and its unique emphasis on both theory and practice would make it a valuable reference to academics and practitioners of health communication at various levels.’ Health Communication, 2014\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents: Foreword, Rafael Obregon; Preface; Part 1 Introduction: Communicating health through mass media: an overview, Rukhsana Ahmed and Benjamin R. Bates; Healthcare reform information sources in relation to information quality, information-seeking and uncertainty, Jennifer L. Bevan, Lisa Sparkes, Julia Ernst, Jessica Francies and Nicole Santora; Theory-based health campaigns: a winning combination, Micheline Frenette. Part 2 Health Communication and Web Media: Disease, representation, and public relations: a discourse analysis of HIV\/AIDS websites, Vinita Agarwal, Margaret U. Da (TM)Silva and Greg B. Leichty; Managing sexual health and related stigma through electronic learning environments, Candy J. Noltensmeyer, Sara Peters, Rebecca J. Meisenbach and Heather Eastman-Mueller; Beneficial participation: lurking vs posting in online support groups, Galit Nimrod. Part 3 Health Communication and Mobile Media: Effectively promoting healthy living and behaviors through mobile phones, Bree Holtz and Lorraine Buis; Targeting young adult texters for public health emergency messages: a Q-study of uses and gratifications, Hilary N. Karasz, Meredith Li-Vollmer, Sharon Bogan and Whitney Offenbecher; Reaching the unreachable: how eHealth and mobile health technologies impact at-risk populations, Rowena L. Briones and Beth Sundstrom. Part 4 Health Communication and Communication Systems: Coming full circle in rural trauma: chronicling the development and testing of communication systems in rural trauma networks, Theodore A. Avtgis and E. Phillips Polack; From patient-based records to patient-centered care: reconfiguring health care systems for interoperable electronic health records, Nicole Mardis; The role of communication in health informatics integration success: case study of an Ontario pediatric critical care unit, Victoria Aceti and Rocci Luppicini. Part 5 Health Communication and Media Ethics: Doing good, doing right: the ethics of health communication, Seow Ting Lee; Eating disorders and obesity: conflict and common ground in health promotion and prevention, Hunna Watson and Julie McCormack; The ethics of disability representations on television, Tracy R. Worrell; Index.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49408036831575,"sku":"9781409447139","price":128.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781409447139.jpg?v=1730501351"},{"product_id":"governance-for-health-care-providers-9781420078534","title":"Governance for Health Care Providers","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eMedical professionals who serve on the boards of private, nonprofit institutions often do so with much more diligence than knowledge. Very little material exists to cover the range of issues that are so vital at a time when health care institutions face patient overloads, budget shortages, and calls for reform. Written by leading health care adv\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eGovernance today requires a new level of preparation and education - in short, a commitment to continuous learning. ... This commitment to preparation is also an essential step to balancing the equilibrium of power between the board and the CEO. Governance for Health Care Providers: The Call to Leadership will guide trustees down the road to more fully accept the responsibility for the mission of the corporations they lead.-Michael D. Connelly, MA, JD, FACHE, President \u0026amp; CEO, Catholic Healthcare Partners ... the definitive guide for the physician board member as well as any leader who has made the leap to govern an organization... In summary, this book is well-written and concise in content and should be essential reading for all physicians who are about to embark on the journey of governance. I for sure will recommend this book to the physicians on my hospital board. -ACMQ Focus\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction. Non-profit Organizations. Duties and Responsibilities of Directors. Quality of Care. Professionals Affairs. Finance. Auditing, Compliance, and Reporting. Legal Issues. Executive Compensation. Philanthropy. Strategic Planning. Governance. Future of Health Care Boards.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408099451223,"sku":"9781420078534","price":78.84,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781420078534.jpg?v=1730501579"},{"product_id":"physician-integration-alignment-9781439813089","title":"Physician Integration  Alignment","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eToday, with physician and hospital reimbursement being cut and tied to quality incentives, physicians and health plans are revisiting the concept of integration. Payers are demanding that the industry do more with less without sacrificing quality of care. As a result, physicians again find themselves integrating and aligning with hospitals that have the resources they lack or must develop together.\u003cbr\u003e\u003cbr\u003eWritten by an acknowledged expert in the field of physician integration and managed care contracting, \u003cstrong\u003ePhysician \u003c\/strong\u003e\u003cb\u003eIntegration \u0026amp; Alignment: IPA, PHO, ACOs, and Beyond\u003c\/b\u003e examines physician integration and alignment in the current healthcare market. It outlines the common characteristics of integrated groups and various organizational structures, and also explains how you can avoid making the same mistakes of the past. Filled with suggestions and ideas from successfully integrated practices, the book:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eIdentifies industry drivers for the resurgence of int\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1994: The Initial Wave. Why Do It Again: The Drivers of the New Wave. Common Characteristics of Integrated Groups. Elements of Design for the New Integrated Networks. Avoiding the Mistakes of the Past. Antitrust and Other Regulatory Concerns. Options and More Options. A Checklist for the Design Process. Index\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408293273943,"sku":"9781439813089","price":68.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439813089.jpg?v=1730502308"},{"product_id":"performancebased-medicine-9781439812884","title":"PerformanceBased Medicine","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWith healthcare making the transition from volume-based reimbursement programs to value-based approaches, understanding performance measurement is vital to optimize payment and quality outcomes. \u003cstrong\u003ePerformance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships\u003c\/strong\u003e guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe book begins by looking at HMOs and the three key factorsreimbursement, coordination, and performancethat have led toward performance-based contracting. Laying the foundation for clearer communication between physician hospitals and purchasers, the author defines important concepts in the discussion,\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eBill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.\u003c\/p\u003e\u003cp\u003e—George J. Isham, MD, Chief Health Officer, HealthPartners\u003c\/p\u003e\u003cp\u003eReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. \u003cstrong\u003ePerformance-Based Medicine: Creating the High Performance Network to Optimize Managed Care\u003c\/strong\u003e, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system. \u003c\/p\u003e\u003cp\u003e—Jeff Bauer, PhD, author of \u003cem\u003eParadox and Imperatives in Health Care\u003c\/em\u003e and \u003cem\u003eStatistical Analysis for Decision-Makers in Health Care\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, \u003cstrong\u003ePerformance-Based Medicine: Creating the High Performance Network to Optimize Managed Care\u003c\/strong\u003e\u003cem\u003e.\u003c\/em\u003e This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a \"home run\" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, \u003cstrong\u003ePerformance-Based Medicine\u003c\/strong\u003e\u003cem\u003e,\u003c\/em\u003e these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!\u003c\/p\u003e\u003cp\u003e—David I. Samuels, author of \u003cem\u003eManaged Health Care in the New Millennium \u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eBill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance. Healthcare continues to be in crisis and in need of further reform, and Bill helps leaders understand the steps they need to take to get that done.\u003c\/p\u003e\u003cp\u003e—George J. Isham, MD, Chief Health Officer, HealthPartners\u003c\/p\u003e\u003cp\u003eReal health reform must solve deep systemic problems in the delivery of medical services, not just the way we pay for care. This latest book by Bill De Marco presents a realistic and practical blueprint for fixing the system at its base. \u003cstrong\u003ePerformance-Based Medicine: Creating the High Performance Network to Optimize Managed Care\u003c\/strong\u003e, not the Affordable Care Act, should be required reading for all who really want to build a new and better health system.\u003c\/p\u003e\u003cp\u003e—Jeff Bauer, PhD, author of \u003cem\u003eParadox and Imperatives in Health Care\u003c\/em\u003e and \u003cem\u003eStatistical Analysis for Decision-Makers in Health Care\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eI feel fortunate to have been given the opportunity to review and endorse Mr. De Marco’s amazing new book, \u003cstrong\u003ePerformance-Based Medicine: Creating the High Performance Network to Optimize Managed Care\u003c\/strong\u003e\u003cem\u003e.\u003c\/em\u003e This book is particularly remarkable in that it focuses not just on pay-for-performance and performance-based medicine, but truly on the provider side of innovating managed care and embracing pay-for-performance. This provider focus emphasizes physician organizations, and transitioning the delivery of actual healthcare to one that rewards clinical excellence, benchmarked performance attainment, and improving purchaser value. This focus of the managed care enterprise from the physician’s perspective, especially in the contexts of performance benchmarking and Lean engineering, is truly unique just by itself. But Bill De Marco, goes a few steps further. As we’re now seeing with the rise of state healthcare exchanges, accountable care organizations, and attempts by purchasers to narrow their provider markets according to their own metrics, Mr. De Marco has hit a \"home run\" with his book: He has shown how to re-engineer clinical pathways and disease processes – even with free, public-domain tools – to add value in ways that most emerging ACOs and healthcare exchanges have not yet realized how limited their value will be without moving toward value-based care and performance-based contracting. I was particularly impressed with the findings shared by Bill De Marco in describing Episode Treatment Groups® (ETGs®) and their syntheses of complex and statistically-valid disease management datasets in ways that the healthcare market is just beginning to realize. For example, I can easily see Bill’s descriptions of ETGs as transforming pharmacy benefit managers (PBMs) and Third-Party Administrators (TPAs) away from micro-managing consumption to setting clinical pathways, specific to disease states and their co-morbidities, and therein rewarding benchmark attainments and disease adaptations of specific people. This model is truly the ultimate goal of Paying-for-Performance and transitioning to Performance-Based Metrics, designed to improve clinical care, adherence to healthier lifestyles, optimal disease adaptation, morbidity and mortality prevention, as well as assurance of improved clinical outcomes – all of which purchasers (including CMS) have always wanted to buy from health plans and managed care organizations but have never been able to do so. With Mr. De Marco’s new book, \u003cstrong\u003ePerformance-Based Medicine\u003c\/strong\u003e\u003cem\u003e,\u003c\/em\u003e these market transformations can finally occur and at the broadest levels within a newly re-emerging U.S. healthcare delivery system. Great job, Bill!\u003c\/p\u003e\u003cp\u003e—David I. Samuels, author of \u003cem\u003eManaged Health Care in the New Millennium \u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction. Integration and HMOs: How Did We Get This So Wrong? Performance Measurement: A Science with No Followers. Reimbursement: From Fee for Service to Risk Adjusters. Early Pay-for-Performance. Performance Language and Practice. Reengineering. Challenges. International Reform. Getting Started. The Future of Performance-Based Medicine. Appendices.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408293306711,"sku":"9781439812884","price":58.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439812884.jpg?v=1730502309"},{"product_id":"kaizen-workshops-for-lean-healthcare-9781439841525","title":"Kaizen Workshops for Lean Healthcare","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePart of the \u003cem\u003eLean Tools for Healthcare\u003c\/em\u003e series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cstrong\u003e\u003cp\u003eKaizen Workshops for Lean Healthcare \u003c\/p\u003e\u003c\/strong\u003ewalks you through the steps of conducting an effective kaizen workshopone that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThroughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the production of healthcare services, the text delineates the differences between healthcare processes and the\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eProduction Processes and Operations of Healthcare. What Is Kaizen? What Is a Kaizen Workshop and What Are the Key Roles for Success? Phase One: Plan and Prepare. Phase Two: Run the Kaizen Workshop. Phase Three: Report and Follow-Up. Reflections and Conclusions. Appendix:\u003cstrong\u003e \u003c\/strong\u003eFurther Reading. Useful Websites. \u003cem\u003eEach chapter includes a Summary and Reflections.\u003c\/em\u003e\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408296485207,"sku":"9781439841525","price":29.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439841525.jpg?v=1730502330"},{"product_id":"improving-quality-in-outpatient-services-9781439850602","title":"Improving Quality in Outpatient Services","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eA valuable reference for those involved in the field of ambulatory patient care, \u003cstrong\u003eImproving Quality in Outpatient Services\u003c\/strong\u003e offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challengesoutlining the policies, procedures, and plans required for success.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eStimulating readers with a wealth of practical applications, stories, and examples, the book details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. It introduces powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors. It also:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eLists mandatory policies and procedures \u003c\/li\u003e\n\u003cli\u003eContains practice drills to prepare you for real-world scenarios\u003c\/li\u003e\n\u003cli\u003eExplains how to create a report card to measure quality at all \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003e… hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. … provides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. \u003cbr\u003e—\u003c\/em\u003eKevin Fickenscher, MD\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cem\u003e… hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model. …\u003c\/em\u003e\u003cem\u003eprovides both a broad visionary direction for where we need to go in outpatient care management but also provides the details which must be considered as part of our efforts to lead the future of healthcare delivery. \u003c\/em\u003e—Kevin Fickenscher, MD\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eDefining Outpatient Healthcare. Creating a Structure for Quality and Safety. Engineering the Customer Connection. Policies, Procedures, and Plans. The Human Resource Factor. Measuring Quality and SafetyMeasurement. Medication Safety. Infection Prevention in the Ambulatory Setting. Clinical Documentation. Risk Management and Safety. Licensing, Deemed Status, Accreditation, and Certification. Practice Makes Perfect. \u003cstrong\u003eAppendices: \u003c\/strong\u003eChecklist on Policies, Procedures, and Plans for an Outpatient Setting. Quality Glossary. Quality Reporting Measures. Infection Prevention Plan Example. Risk Assessment. Medical Record Review Criteria Audit. Safety Management Program. Root Cause Analysis and Corrective Action Plan. State Contacts for Ambulatory Licensing and Standards. Patient Education Pathway Example.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408297435479,"sku":"9781439850602","price":73.14,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439850602.jpg?v=1730502334"},{"product_id":"understanding-health-care-reform-9781439879481","title":"Understanding Health Care Reform","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAfter nearly a year of debate, in March 2010, Congress passed and the president signed the Patient Protection and Affordable Care Act to reform the U.S. health care system. The most significant social legislation since the civil rights legislation and the creation of Medicare and Medicaid, the bill's passage has been met with great controversy. Political pundits, politicians, health care economists, and policy analysts have filled the airwaves and the lay press with their opinions, but little has been heard from those who have the most invested in health care delivery reformpatients and their doctors.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eUnderstanding Health Care Reform: Bridging the Gap Between Myth and Reality \u003c\/strong\u003eprovides readers with the information to make informed decisions and to help counter the bias of political pundits and the influence of the for-profit health care industry. The author introduces readers to a group of dedicated doctors, administrators, and patients whose experiences illus\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction. Reforming the Private Insurance Industry. How Will Health Care Reform Affect the Medicare and Medicaid Populations? Can We Lower Health Care Costs by Eliminating Waste? The Role of Disease Prevention in Health Care Reform. How Will Health Care Reform Affect the Medically Underserved and the Safety Net Hospitals That Care for Them? How Can We Improve the Quality of Care in the United States? Will There Be Enough Doctors to Care for 35 Million New Patients? Can Research Guide Us to Improved Care at Lower Costs? How Will Health Care Reform Change the Way We Practice Medicine? Will We Ever See Tort Reform in the United States? Conclusion. Index.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408299860311,"sku":"9781439879481","price":34.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781439879481.jpg?v=1730502344"},{"product_id":"healthcare-at-a-turning-point-9781466561526","title":"Healthcare at a Turning Point","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIf the furious debate around the state of healthcare in the US has led to any consensus, it's that the system should be delivering better quality for less cost than it does. The truth is that our healthcare system is a sprawling mix of competing interests in which those of the patient are valued least. Too much discussion has devolved to simplistic scapegoating, and too few comprehensive, constructive solutions have been offered. It's time for a fresh vision.\u003cbr\u003e\u003cbr\u003eIn straightforward language, \u003cstrong\u003eHealthcare at a Turning Point: A Roadmap for Change\u003c\/strong\u003e outlines a new market-based business model that aligns industry financing mechanisms with the goals of prevention, improved quality, and reduced costs. Drawing on more than 25 years of cross-industry consulting experience, the authors:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eArticulate a market-based vision of the industry\u003c\/li\u003e\n\u003cli\u003eExamine past efforts to reduce costs, their failures and their unanticipated consequences\u003c\/li\u003e\n\u003cli\u003eSpotlight perverse incenti\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eThis book is a compelling and thought provoking analysis of critical choices facing health care leaders. It offers a detailed prescription for stakeholders on how to proceed and how to implement genuine accountability at each stage of care management. ... Numerof and Abrams offer a road map for sustainable market reform with remarkable clarity and vision.\u003cbr\u003e\u003cb\u003e—\u003c\/b\u003e\u003c\/em\u003eBook review by\u003cb\u003e \u003c\/b\u003ePeter Boland, PhD, appearing in\u003cem\u003e The Journal of Ambulatory Care Management, Vol. 37, No. 1, pp. 38–41\u003c\/em\u003e\u003cem\u003eEveryone complains about the state of healthcare in this country—patients feel uninformed, mistrustful and lost; clinicians and hospitals are frustrated in their efforts to improve the quality of care while meeting demands for lower costs; employers are burdened with the rising expense of employee health insurance; payers who provide the coverage are pushing for greater evidence before approving reimbursement for new drugs, technologies, procedures and tests; the medical product industry is struggling under the weight of increasing costs, longer development timeframes, shifting regulatory requirements and resistance from the other stakeholders to pay for new products; and politicians and state and federal government agencies are mandating a patchwork of fixes that seem to only make things worse. What we have lacked are tangible solutions that can actually work—until now.\u003c\/em\u003e\u003cem\u003eRita Numerof and Michael Abrams in their new book,\u003c\/em\u003e \u003cstrong\u003eHealth Care at a Turning Point: A Roadmap for Change\u003c\/strong\u003e \u003cem\u003ehave offered a fresh look at the current state of healthcare in America, providing a detailed diagnostic assessment of what’s wrong, and importantly offer a comprehensive strategy to fix the problems. They begin with a vision of what a viable future state could look like in 10 years for providing affordable, accessible healthcare that promotes innovation in business models, products and services. Numerof and Abrams identify clearly and objectively the obstacles that must be overcome and gaps that must be closed by each of the important participants in the healthcare ecosystem, and then as the book's title implies, they deliver a roadmap, which is not only plausible, but if followed, will undoubtedly succeed in getting all of us there.\u003cbr\u003e—\u003c\/em\u003eHarlan F. Weisman, M.D., Former Chief Scientific and Technology Officer, Medical Devices and Diagnostics, Johnson \u0026amp; Johnson\u003cbr\u003e\u003cbr\u003e\u003cem\u003eNumerof and Abrams have crafted a thoughtful, and often provocative, analysis of the challenges and opportunities facing the healthcare industry today. At its heart is a clarion call for the sector to become much more patient and consumer-centric -- before their existing business models become obsolete.\u003c\/em\u003e—Paul Howard, Director and Senior Fellow, Center for Medical Progress, Manhattan Institute for Policy Research\u003cbr\u003e\u003cbr\u003e\u003cem\u003eA pair of strategic management consultants intelligently scrutinize America’s healthcare industry. ... The authors’ blueprint for healthcare redesign is impressively conceived yet decidedly business-minded. Chapters defining their proposed remedies emphasize a market-based approach that objects to recent legislation and ideas of federally financed accountable care organizations (ACOs) while promoting models of bundled payment systems in which services are funded through a fixed-price schedule. ... they offer fresh, clear approaches to restructuring the healthcare system and place appropriate emphasis on the fostering of informed, accountable consumers. ... Numerof and Abrams’ ambitious study succeeds in illuminating problems within the multifaceted system ... . An elucidating, relevant discourse on the precarious future of medical care.\u003c\/em\u003e—Kirkus Reviews, August 2012\u003cbr\u003e\u003cbr\u003e\u003cem\u003eThe authors present thought-provoking ideas for the 'disruptive innovation' needed to uncover pragmatic solutions for our country's healthcare delivery system. ... this suggested blueprint for market-based action is a must-read for all sides of the healthcare reform debate.\u003c\/em\u003e\u003cb\u003e\u003c\/b\u003e—Marc Boutin, Executive Vice President \u0026amp; Chief Operating Officer, National Health Council\u003cbr\u003e\u003cbr\u003e\u003cem\u003eEveryone agrees that the American healthcare system needs to change, but there is little agreement about how it should change. Abrams and Numerof paint a picture of how healthcare could look in an ideal future, and offer to manufacturers, payers, and providers a way to get there. Examining the healthcare system today, changes already taking place in attitudes towards innovation and medical education, ... they show how the key players in healthcare must change their thinking to survive. ... The main, and certainly provocative, message: if we move to a value-based system based on patient choice, rather than a cost-based system that assumes one size fits all, the consumer of health care is the ultimate beneficiary.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThe book will stimulate the thinking of industry across functions, and should be read not only by management but by R\u0026amp;D, Strategic Planning, and Sales. Sections on the need to form partnerships and alliances can change the way industry, payers, and providers think about each other. By examining the four forces they see as dominating our healthcare environment today, namely changes in the regulatory environment, a changing competitive landscape, shifting technology, and changing market expectations, Abrams and Numerof have indeed provided an insightful guide to how the industry needs to change its strategic thinking.\u003c\/em\u003e\u003cstrong\u003e—\u003c\/strong\u003eDavid L. Horwitz, MD, PhD, FACP, Chief Medical Officer, Johnson \u0026amp; Johnson Diabetes Institute\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eHere it is in\u003c\/em\u003e \u003cstrong\u003eHealthcare at a Turning Point\u003c\/strong\u003e \u003cem\u003ehealthcare must restore control and accountability for intimate, personal decisions to each of us as our own consumer. No one else can define our quality-value-price equation, and discipline our providers ... Such is the economics, humanity, history, and even politic of western innovation…it is time for the Renaissance of those principles, just as articulated here in\u003c\/em\u003e \u003cstrong\u003eHealthcare at a Turning Point\u003c\/strong\u003e.\u003cbr\u003e—Steve Bonner, President and Chief Executive Officer, Cancer Treatment Centers of America®\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eNumerof and Abrams have conducted a thorough analysis of the implications of market and non-market forces on all players in the health industry -- carriers, care providers, governments, consumers and employers. They have hit the nail on the head that it will take disruptive innovation and a collaborative approach across all these stakeholders to drive solutions to the fundamental problems of high cost and poor quality in health care.\u003c\/em\u003e\u003cem\u003eI appreciate that Numerof and Abrams focus in on three major principles: 1.) Rethink the customer: It’s really the consumer, the end-user of health care services. The consumer needs to be at the center of the work that we are undertaking. It is imperative that we provide them transparency to cost, quality and \u003cb\u003evalue\u003c\/b\u003e\u003c\/em\u003e\u003cem\u003e. 2.) Watch out for non-traditional competitors: There are many other industries which have been historically very close to the consumer. The players in our industry are changing, and all of those who serve the consumer need to rapidly evolve ourselves in order to differentiate and succeed. 3.) Segment care providers: We need to apply the discipline of market segmentation to our relationships with care providers. That is, we cannot assume that a one-size-fits-all approach on paying for value or outcome will succeed with each and every physician or hospital. Rather, we must segment our networks and identify which care providers are most likely to succeed in a partnership to reform payment in a particular way, work with them closely and then allow that success to breed other success in the market place.\u003c\/em\u003e—Elena McFann, VP Network Strategy and Implementation, UnitedHealthcare\u003cbr\u003e\u003cbr\u003e\u003cem\u003eFor every professional engaged in the financing and delivery of medical care, this book is essential. Like it or not, sparked by the renewed debate over the controversial Affordable Care Act, we find ourselves in the midst of a major transformation in the health care sector of the economy. The convergence of biomedical breakthroughs, new medical technologies, new organizational structures is upon us. But the authors got it right: change will be frustrated, and energies will be diverted into unproductive channels, unless and until we change health care financing and put the patient in the center of the process as the key decision-maker.\u003c\/em\u003e—Robert E. Moffit PhD, Senior Fellow, Center for Policy Innovation, The Heritage Foundation \u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eCongratulations on the publication of Healthcare at a Turning Point. …[You] really hit the ball out of the park with this book. First, you identified the real root problem in our healthcare system [payment], and then provided the key solution, a consumer-driven market model. This book should be the new reference text for healthcare reform and should be read by every healthcare provider, administrator, insurer, product developer, and lawmaker. Thank you for delivering such remarkable insight and strategic guidance to a very complex and polarizing issue in the U.S.\u003c\/em\u003e—Kurt Weingand, D.V.M., Ph.D., Chief Science Officer, Central Garden \u0026amp; Pet\u003cbr\u003e\u003cbr\u003e\u003cem\u003eHave there ever been three not-so-little words that turned an industry upside down, virtually paralyzed the planning process and left providers and consumers alike adrift as much as \"health care reform\"? The authors bring a calm, dispassionate tone to the dialogue, underscoring the unsettling nature of transition (a much more palatable word than change) and offer reasonable strategies that override politics. I found the emphasis on collaboration especially comforting and doable.\u003c\/em\u003e—Ellen Sherberg, Publisher, \u003cem\u003eSt. Louis Business Journal\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e...it is important to have a clear bridge between the issues of today and the possibility of a much brighter future. Without glossing over serious issues…this book describes a way forward for those inside and outside the Healthcare system.\u003c\/em\u003e\u003cb\u003e\u003cem\u003e\u003c\/em\u003e\u003c\/b\u003e—Jeff Thompson, MD, Chief Executive Officer, Gundersen Lutheran Health System\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eI appreciate that Rita and Michael call out the \"ultimate objective\" in the debate—to improve health outcomes at lower cost. It would seem that all sides can agree we save money when we decrease and change the demand for services. There are two approaches that allow us to do it. Approach 1 is to ration care. Approach 2 is that we incentivize and align consumers AND providers toward a plan for health which the authors rightly refer to as the consumer-driven market model.\u003c\/em\u003e\u003cbr\u003e—Amanda L. Adkins, General Manager and Executive, Healthcare Information Technology, Cerner Corporation\u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eA Vision for Tomorrow. Whose Agenda Controls Your Healthcare? In the Eye of the Storm: The Role of Consumers and Employers. Comparative Effectiveness Research: Creating an Environment for Change. Redesigning Healthcare Delivery: Hospitals Were Never Meant to Be Destinations of Choice. A Brave New World for Payers. Big Pharma: How to Regain Success. A New Day Is Dawning for Medical Device and Diagnostics Manufacturers. Putting Value at the Center of Healthcare. Creating a Roadmap for Change.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408669319511,"sku":"9781466561526","price":31.34,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466561526.jpg?v=1730503748"},{"product_id":"achieving-patient-aka-customer-experience-excellence-9781466583085","title":"Achieving Patient aka Customer Experience","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWritten by internationally acknowledged experts in the customer and patient experience movement, \u003cstrong\u003eAchieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital\u003c\/strong\u003e clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.\u003cbr\u003e\u003cbr\u003eDemonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authorsthe director of customer experience design, the director of imaging services, a consultant, and a business psycho\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Story—What Really Happened. Begin to Spark. Personalize to Motivate. Serve to Lead. Connect to Engage. Fail, then Account. Succeed, then Recognize. Inject Fun to Release Pressure. Measure to Coach. Action Program Spirit to Achieve Excellence. Get Help to Be Independent. Epilogue: One Year Later—Making It Stick Even When It Gets Sticky...\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408672170327,"sku":"9781466583085","price":34.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466583085.jpg?v=1730503760"},{"product_id":"engineering-solutions-to-americas-healthcare-challenges-9781466583559","title":"Engineering Solutions to Americas Healthcare","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eEngineering Solutions to America's Healthcare Challenges\u003c\/strong\u003e covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. \u003cbr\u003e\u003cbr\u003eWritten by a leading government and private sector consultant with more than a decade of experience as an industrial engineer, the book features interviews with leading industry experts, both domestic and international. Describing how industrial engineering practices are shaping healthcare, it explains why systems thinking must be the foundation for every aspect of healthcare.\u003cbr\u003e\u003cbr\u003eThe book presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements t\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eWhat tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care,\u003c\/em\u003e \u003cstrong\u003eEngineering Solutions\u003c\/strong\u003e \u003cem\u003eillustrates application of engineering tools for analysis and improvement. ... At less than 150 pages \u003c\/em\u003e\u003cstrong\u003eEngineering Solutions \u003c\/strong\u003e\u003cem\u003eis a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.\u003c\/em\u003e—Book review appearing in the \u003cem\u003eBlue Heron Journal\u003c\/em\u003e, January 2014\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eWhat tools do engineers bring to healthcare providers and patients that they need? Author Ryan Burge believes that industrial engineering practices that are shaping healthcare and systems thinking must be the foundation. Using case examples drawn from IT, award-winning institutions, and actual patient care,\u003c\/em\u003e \u003cstrong\u003eEngineering Solutions\u003c\/strong\u003e \u003cem\u003eillustrates application of engineering tools for analysis and improvement. ... At less than 150 pages \u003c\/em\u003e\u003cstrong\u003eEngineering Solutions \u003c\/strong\u003e\u003cem\u003eis a quick read, a great discussion piece, and an introduction to the issues and challenges at hand in healthcare. ... The discussion of IT and reimbursement challenges points out the need for even more systems engineering expertise, like the kind that could have been applied to the problematic US healthcare website.\u003c\/em\u003e—Book review appearing in the \u003cem\u003eBlue Heron Journal\u003c\/em\u003e, January 2014\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePrevention and Personal Accountability; Case Study in the Cost of Personal Choice; The Expert Is In: The Number 1 Improvement: Teach Prevention and Wellness; Critical Q\u0026amp;A; System Says; Following the Right Leader; When TOC Is Better Than TLC; Safety; Effectiveness; Efficiency; Timeliness; A Different Strain of Lean; Family-Centered Focus; Equity; Six Sigma; Six Sigma Cost Breakdown; Picture of Six Sigma Health; Define, Measure, Analyze, Improve, Control; Design of Experiments; You've Paid for the Consultant, Now What? Technology and People Behind the Methods; Critical Q\u0026amp;A; Care Ethics; The Language of Care; Critical Q\u0026amp;A; From the Exhibit Hall to Your Body; Dealing with All the Data; Critical Q\u0026amp;A; Trading Hotel Rooms for Sick Beds; Left out by Mainstream Media? Opposing Views; Region Snapshot: Cuba; Critical Q\u0026amp;A; Insured or Imagined?; Medicaid and Medicare; How Engineers Can Help Patients; The Expert Is In; Critical Q\u0026amp;A; The Classroom: Where Medicine Begins; New Faces of Medical Education; Bench-to-Bedside Approach; Engineering Medicine; Exemplary Partnership; Put on Your Scrubs and Learn How to Communicate; Stress Nature over Pharma; Critical Q\u0026amp;A; Health Is the Law; Critical Q\u0026amp;A; Still in Development; Conclusion\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408672301399,"sku":"9781466583559","price":51.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466583559.jpg?v=1730503761"},{"product_id":"economic-and-financial-analysis-for-criminal-justice-organizations-9781466592063","title":"Economic and Financial Analysis for Criminal","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eFrom small law offices to federal agencies, all entities within the justice system are governed by complicated economic factors and face daily financial decision-making. A complement to \u003ci\u003eStrategic Finance for Criminal Justice Organizations\u003c\/i\u003e, this volume considers the justice system from a variety of economic and financial perspectives and introduces quantitative methods designed to improve the efficiency and effectiveness of organizations in both the non-profit and for-profit sectors. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUsing only a minimum of theory, \u003cstrong\u003eEconomic and Financial Analysis for Criminal Justice Organizations\u003c\/strong\u003e demonstrates how to make decisions in the justice system using multiple financial and economic models. Designed for readers with little knowledge of advanced mathematics, quantitative analysis, or spreadsheets, the book presents examples using straightforward, step-by-step processes with Excel and Linux Calc spreadsheet software.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA variety of different type\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eShow Me Your License: Introductory Concepts. Innocent or Guilty? Perspectives of Decisions. A 25-to-Life Sentence: Strategic Economic and Financial Decisions. The Restitution Order: Capitalization and Executive Responsibility. How Do We Slice the Pie? Foundations of Economics. Tools of the Trade: Foundations of Financial Decisions. Following the Money: Capital Budgeting. Pay Me Now or Pay Me Later? The Minimum Attractive Rate of Return. Lucky Number 7: Concepts of Probability and Mathematical Reasoning. The Odds Are Against Us: Probability Distributions and Mathematical Reasoning. Is This the Line? Queuing Theory. Risky Business: Sensitivity and Scenario Analyses. Not 007, But … Bond Analysis. Buy Low or Sell High? Stock Analysis. How Do We Measure Up? Ratio Analysis. Buyer Beware: Leasing versus Purchasing. Is It Worth Your Time? Cost–Benefit and Break-Even Analyses. The Crystal Ball: Predictive Analysis. How Do We Relate? With Correlation! Show Me the Money: Benefits Analysis. The Shift Briefing: Multiple Perspectives. Appendix A: Additional Techniques of Analysis—Modified Internal Rate of Return.Appendix B: Tickets versus Warnings—Options Analysis.Appendix C: Modified Accelerated Cost Recovery System (MACRS) Tables. Appendix D: Analytical Tree Constructs. Appendix E: Bayes Theorem. Appendix F: Hypothesis Testing. Index. \u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408673775959,"sku":"9781466592063","price":156.75,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466592063.jpg?v=1730503766"},{"product_id":"optimizing-your-capacity-to-care-9781466593961","title":"Optimizing Your Capacity to Care","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eOur nation''s capacity to care is becoming increasingly stressed as an aging and increasingly unhealthy population collides with a relative reduction in the numbers of clinicians and ever-tightening financial resources. If even the mildest of future-state predictions are to be believed, we need a significant restructuring of our entire healthcare system and its total Capacity to Care, such that we can simultaneously improve care capacity, cost, quality, accessibility, and resource gratification.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eOptimizing Your Capacity to Care: A Systems Approach to Hospital and Population Health Management\u003c\/strong\u003e provides comprehensive guidance to a new way to optimize and manage community-wide Care Capacity via a unique, holistic approach to healthcare operations. Through clear examples and actual project results, the book demonstrates the outcomes of a systems-level way of thinking about a community''s Capacity to Care that incorporates and integrates the full spectrum of availa\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction. Healthcare Cost: An Overview. Introduction to Workplace Culture. Making the Transition from a Culture of Accountability to a Culture of Ownership. Terminology of This Book. Introduction to Hospital Capacity Optimization. Dynamic Capacity Management: An Approach to Capacity Optimization. The Blocking and Tackling of Hospital Capacity Management. Blocking and Tackling of Capacity Management in the Emergency Department. Blocking and Tackling of Capacity Management in Surgical Services. Blocking and Tackling of Inpatient Capacity Management. Physicians and Their Role in Optimization. Preparing for Coming Change: Forming a PHO. Care Circle Networks. The Care Circle Network Concept. Assessing the Community and the Patient Population. Building the Communal Resource Pool. CCNs, Palliative Care, and End-of-Life Planning. Final Thoughts.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408674267479,"sku":"9781466593961","price":47.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781466593961.jpg?v=1730503767"},{"product_id":"design-for-policy-9781472413529","title":"Design for Policy","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDesign for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world's leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes.  In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential.  The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide t\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e'This book masterfully combines cutting-edge research, findings from practice, and real-world examples of how design approaches are being used to improve societal outcomes across the globe. It introduces new avenues for pursuing design-based policies and is an essential resource for anyone exploring social innovation and design processes as a tool for meaningful public sector reform. Christian Bason has successfully delivered a volume that captures the essence of design and social innovation in policy development and offers useful lessons for those faced with the challenge of serving in the twenty-first century.' Jocelyne Bourgon, President, Public Governance International 'Design for Policy is a valuable and fresh insight into policymaking. It underscores the urgent need to bring design to the very heart of modern public policy. Through highly pertinent and illuminating examples from a variety of fields, this book shows that it is possible to transform the policy making process and make it much more innovative. I hope that policymakers across Europe will read it, so that they can become policy designers - and we can shape together the future we aspire to.’ Maire Geoghegan-Quinn, European Commissioner, Research, Innovation \u0026amp; Science ’Can design improve the ways we address such 'super-wicked' challenges as climate change, energy precarity, or public health? It's a big ask, but this highly intelligent book makes a convincing case. Its succinct case studies show the ways that design has become a powerful tool for public administrations around the world. Design for Policy does not over-promise. Its clear and well-balanced texts illustrate the potential but also the limits of design when societal issues are massive, integrated and highly complex - all at the same time. Design, it emerges, is helping to drive transformation in the ways we govern. This important book marks a shift in models of public policymaking: from problem-solving, to envisioning; from service d\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eDesign for Policy\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49408742621527,"sku":"9781472413529","price":128.25,"currency_code":"GBP","in_stock":true}]},{"product_id":"byod-for-healthcare-9781482219814","title":"BYOD for Healthcare","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWith 70 percent of organizations already adopting bring your own device (BYOD) and Gartner expecting this number to increase to 90 percent by the end of 2014, it is not a question of if, or when, it's a question of will you be ready.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eBYOD for Healthcare\u003c\/strong\u003e\u003ci\u003e \u003c\/i\u003eprovides authoritative guidance to help you thrive during the healthcare BYOD (hBYOD) revolution. Jessica Keyes, president of New Art Technologies, Inc., professor at the University of Liverpool, and former managing director of R\u0026amp;D for the New York Stock Exchange, supplies an understanding of these new end users, their demands, and the strategic and tactical ramifications of these demands. \u003cbr\u003e\u003cbr\u003eMaintaining a focus on the healthcare industry, the book considers the broad range of technical considerations, including selection, connectivity, training, support, and security. It examines the integration of BYOD to current health IT, legal, regulatory, and ethical issues. It also covers risk assessment and\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe BYOD Revolution Adapted to Health Information Technology. Making a Financial Case for BYOD. Integrating hBYOD into Performance Measurement and Management Systems. Assessment and Mitigation of Risks in an hBYOD Environment. Guidelines for Managing and Securing Mobile Devices in the Health Organization. Cloud Best Practices. Configuration Management in a BYOD Environment. Content Management for hBYOD. Integrating hBYOD into Resource Management. BYOD Means Social Networking. Getting a Quick Start on hBYOD.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409109721431,"sku":"9781482219814","price":114.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482219814.jpg?v=1730505473"},{"product_id":"using-data-management-techniques-to-modernize-healthcare-9781482223972","title":"Using Data Management Techniques to Modernize","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eHealthcare organizations with sound human resources (HR) infrastructures are better able to hire, develop, promote, and retain employees who match up well with their specific needs. \u003cb\u003eUsing Data Management Techniques to Modernize Healthcare \u003c\/b\u003eexplains how to modernize your HR systems through the use of artificial intelligence (AI), information technology (IT), and other empirical methods. Identifying new technologies and processes that can help to reduce HR labor costs while increasing efficiency and quality of care, it examines the weaknesses that exist in the hiring and employee management practices of today's healthcare organizations.\u003cbr\u003e\u003cbr\u003eWith a focus on the systemic issues related to hiring and compensation, the book provides detailed information regarding HR protocols, IT related issues, and workplace culture. It suggests ways to speed up candidate reviews and explains how to use IT and AI to reduce the number of bad hires. Other topics covered include five key drivers of\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"Hopper has delivered a well-organized and informational piece of work that appeals to the executive-level health professional. His sequencing of information is logical, direct, and to the point, which provides a clear understanding of the material contained within. His writing skills provide a fresh and concise method to comprehend the complexity of solid hiring protocols which will be beneficial for any level executive.\"\u003cbr\u003e-Samuel Silek RPh, Sr., VP Managed Care and Professional Sales, Liberty Medical, LLC\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eA Look at the Changing Face of Healthcare. The Digital Revolution and Its Relevance to Healthcare Companies’ HR Practices and Infrastructures. Healthcare HR at the Crossroads. A Review of Six Employment Methods. Suggestions for Improving a Healthcare Organization’s Direct Hiring Systems. Improving Management’s Ability to Identify, Develop, and Promote Internal Talent. Ideas That Managers and Executives Can Use to Increase Employee Satisfaction. Unique HR and IT Challenges Facing Rural Hospitals and a Guide to Tackling These Issues. A Review of Key Topics and a Look at Future Trends.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409110540631,"sku":"9781482223972","price":71.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482223972.jpg?v=1730505476"},{"product_id":"the-lean-healthcare-dictionary-9781482232899","title":"The Lean Healthcare Dictionary","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIn today''s healthcare economy, with reduced reimbursement and closer scrutiny of quality patient care, the concepts and terminology of Lean management are becoming invaluable to nurses, clinicians, administrators, and other healthcare staff involved in improvement. Conversely, a basic grasp of common healthcare terms is essential for process improvement specialists who aren't necessary fluent in healthcare terminology.\u003cbr\u003e\u003cb\u003e\u003cbr\u003eThe Lean Healthcare Dictionary: An Illustrated Guide to Using the Language of Lean Management in Healthcare\u003c\/b\u003e is designed to bridge the gap between Lean practitioners and healthcare professionals. This comprehensive dictionary defines essential Lean and healthcare terms to help create a common language for anyone involved in Lean healthcare improvement activities.\u003c\/p\u003e\u003cp\u003eProviding quick reference to the language of Lean management in healthcare, the dictionary includes diagrams and charts that illustrate concepts and aid in understanding. 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Leveraging Lean in the Laboratory.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409112408407,"sku":"9781482234473","price":52.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482234473.jpg?v=1730505483"},{"product_id":"leveraging-lean-in-the-emergency-department-9781482237313","title":"Leveraging Lean in the Emergency Department","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis book is part of a series of titles that are a spin-off of the Shingo Prize-winning book \u003ci\u003eLeveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. \u003c\/i\u003eEach book in the series focuses on a specific aspect of healthcare that has demonstrated significant process and quality improvements after a Lean implementation.\u003cbr\u003e\u003cbr\u003eEmergency departments have become notorious for long wait times and questionable quality of care. By adopting Lean manufacturing concepts, hospitals can turn the emergency department into a valuable service for the hospital and the community it serves.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eLeveraging Lean in the Emergency Department: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation \u003c\/strong\u003esupplies a functional understanding of Lean emergency department processes and quality improvement techniques. It is ideal for healthcare executives, leaders, process improvement team members, and inquisitive front\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface: Leveraging Lean in the Emergency Department, Acknowledgments, Authors, SECTION I, SECTION II, Appendix, Appendix: Glossary\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409113260375,"sku":"9781482237313","price":58.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482237313.jpg?v=1730505486"},{"product_id":"the-innovative-lean-machine-9781482245271","title":"The Innovative Lean Machine","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIn order for an organization to thrive in a competitive business environment, its strategy, people, and branding must be fully optimized. \u003cb\u003eThe Innovative Lean Machine: Synchronizing People, Branding, and Strategy to Win in the \u003c\/b\u003e\u003cstrong\u003eMarketplace\u003c\/strong\u003e explains how to use Lean principles and visual tools to maximize these core components in \u003cem\u003eany\u003c\/em\u003e business.\u003cbr\u003e\u003cbr\u003eThe book demystifies theory with examples of the various visual tools any organization can rely on during the idea generation, product development, and branding processes. Filled with easy-to-follow graphics, charts, and tables, the text provides a simple, yet effective, series of visual frameworks that readers can immediately apply with little or no difficulty.\u003cbr\u003e\u003cbr\u003eDescribing how to ensure your business planning reflects what is most valuable to your customers, this resource presents the insights of a creative thought process that drives innovative solutions. It considers the key aspects of Lean that can\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eTony Sgroi's new book is well organized, well written, and well worth reading. It's the only book I know that documents everything you need to do to build a successful company: brand, people, and strategy.\u003c\/em\u003e \u003cbr\u003e—Al Ries, Legendary Branding Strategist, Bestselling Author, and Originator of the Concept of Positioning\u003cbr\u003e\u003cbr\u003e\u003ci\u003eTony Sgroi presents the key drivers for a winning company. By following his creative frameworks for building a recognized brand, developing a strong market strategy, and selecting great people to drive innovation, consumers will beat a path to your door.\u003c\/i\u003e—Philip Kotler, S. C. Johnson \u0026amp; Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University\u003cbr\u003e\u003cbr\u003e\u003cb\u003eThe Innovative Lean Machine\u003c\/b\u003e \u003ci\u003edescribes an insightful and very practical approach to developing the front-end market \/ branding strategy for your firm. The most difficult challenge in optimizing the new product development process is gaining a deep and empathic understanding of your market and your customer. This highly readable book provides unique and valuable tools to accomplish this goal. An excellent addition to your Lean enterprise bookshelf.\u003c\/i\u003e—Ron Mascitelli, PMP, Author of \u003ci\u003eMastering Lean Product Development\u003cbr\u003e\u003cbr\u003eTony Sgroi's new book hits it out of the park. His path to branding, marketing, and strategy is methodical and on target. Tony strikes at core necessities required in building a successful company. This is the 'how-to' branding and strategy manual!\u003c\/i\u003e—Rick Constantine, Vice President of Marketing \u0026amp; Global Business Unit Leader, Acme United Corporation\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAn Effective Business. \u003cstrong\u003eBranding: Creating And Sustaining A Credible And Reputable Source. \u003c\/strong\u003eVisual Branding. Being First. Brand Focus. Effective Brand Communication. Brand Credentials. \u003cstrong\u003eEffective People: Identify and Empower Them. \u003c\/strong\u003eThe Cross-Functional Entrepreneur. Competence and Character: The Core of Trust and Leadership. Tools and Purpose. \u003cstrong\u003eStrategy: Keep It Consistent with the Brand. \u003c\/strong\u003eVisual Strategy. A Qualitative View of Strategy. A Quantitative View of Strategy. A Study of Function and Emotion. \u003cstrong\u003ePutting It All Together. \u003c\/strong\u003eBuilding Effective Teams. Aligning Business Activities.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409114800471,"sku":"9781482245271","price":47.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482245271.jpg?v=1730505490"},{"product_id":"the-lean-prescription-9781482246384","title":"The Lean Prescription","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIn this book, Dr. Gabow, former CEO of Denver Health of 20 years, teams up with Philip Goodman, a 34-year veteran of Denver Health who directed the Lean System group, to share their Lean journey. \u003cb\u003eThe Lean Prescription: Powerful Medicine for Our Ailing Healthcare System\u003c\/b\u003e tells the story of how Dr. Gabow led Denver Health to become the first healthcare organization to be awarded the Shingo Bronze Medallion Prize for Operational Excellence.\u003cbr\u003e\u003cbr\u003eDetailing the foundational Lean principles, the book\u003cstrong\u003e \u003c\/strong\u003eprovides readers with the benefit of the experience of an integrated healthcare system''s successful seven-year Lean journey. This book grew out Gabow's 40 years'' experience as a practicing physician, teacher, researcher, and leader of a large, urban public healthcare system.\u003cbr\u003e\u003cbr\u003eAbout 10 years into her 20 years as CEO of the healthcare system, she began to look at how one could actually make healthcare work right. After a year of study, she and her team conc\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"This is a terrific book. It is engaging and should be enormously helpful to anyone wanting to improve the efficiency and functioning of a healthcare enterprise. It clearly lays out why and how to implement Lean in healthcare settings.\"\u003cbr\u003e—Richard D. Krugman, MD,\u003cb\u003e \u003c\/b\u003eVice Chancellor for Health Affairs and Dean, University of Colorado School of Medicine\u003cbr\u003e\u003cbr\u003e\"An inspiring book by one of the nation’s leaders in health systems change that not only chronicles one major institution’s transformation but empowers readers to follow suit.\"\u003cbr\u003e—Sara Rosenbaum, J.D.,\u003cb\u003e \u003c\/b\u003eHarold and Jane Hirsh Professor, George Washington University, School of Public Health and Health Services, Department of Health Policy\u003cbr\u003e\u003cbr\u003e\"For years, discussions of the broken US healthcare system have been long on diagnosis and short on solutions. \u003cstrong\u003eThe Lean Prescription: Powerful Medicine for Our Ailing Healthcare System\u003c\/strong\u003e aims to fix that. By mixing explanation, thought exercises, and real-life examples, Gabow and Goodman provide a thoughtful and accessible introduction to the discipline of Lean and its application within healthcare systems. By grounding the book in their real-life experience, they paint a clear and realistic picture of the commitment necessary, the enthusiasm and empowerment engendered, and the exceptional results Denver Health achieved for its patients and its staff. For any leader who’s looking for a serious approach—not a silver bullet—to making a system work better for all stakeholders, this book holds a powerful message.\"\u003cbr\u003e—Risa Lavizzo-Mourey, MD, MBA,\u003cb\u003e \u003c\/b\u003ePresident and CEO, Robert Wood Johnson Foundation\u003cbr\u003e\u003cbr\u003e\"\u003cstrong\u003eThe Lean Prescription: Powerful Medicine for Our Ailing Healthcare System\u003c\/strong\u003e is a prescription for excellence. It vaults to the top of the management must-read list. Patty Gabow charts a way forward for every health executive working to achieve breakthrough results for every patient.\"\u003cbr\u003e—Bruce Siegel, MD, MPH,\u003cb\u003e \u003c\/b\u003ePresident \u0026amp; CEO, America’s Essential Hospitals\u003cbr\u003e\u003cbr\u003e\"Dr. Gabow demonstrates in \u003cstrong\u003eThe Lean Prescription: Powerful Medicine for Our Ailing Healthcare System\u003c\/strong\u003e how a CEO can change a culture and deliver massive improvement in healthcare delivery, including over $190 million in financial benefit over seven years, through disciplined Lean leadership.\"\u003cbr\u003e—George Koenigsaecker,\u003cb\u003e \u003c\/b\u003ePresident of Lean Investments, LLC\u003cbr\u003e\u003cbr\u003e\"Patty Gabow and Philip Goodman have succinctly captured the enormous power of Lean management as applied to healthcare. In the process they provide exercises which can deepen the reader’s grasp of concepts and tools. Notably, the accomplishments they document have been achieved in safety net institutions—a challenge and inspiration to everyone who works in such settings: even with constrained resources we can get better outcomes for our patients by systematically reducing waste and improving reliability.\"\u003cbr\u003e—Mark Smith, MD,\u003cb\u003e \u003c\/b\u003eRetired, President and CEO, California HealthCare Foundation\u003cbr\u003e\u003cbr\u003e\"Dr. Gabow’s amazing process improvements at Denver Health Medical Center were the inspiration for our own journey with Lean techniques. This book can teach specific techniques to other leaders in the medical field on how to improve their delivery of healthcare, with the focus on where it should be: on patients and their care. In these pages, Dr. Gabow has offered the great gifts of her experience and wisdom. For those with the will to improve, this book can be their guide.\"\u003cbr\u003e—John Hickenlooper, Governor of Colorado\u003cbr\u003e\u003cbr\u003e\"If you have any responsibility for any part of the healthcare systems in the United States, your experience and the health of your patients will be better for having read, understood, and acted on the clear steps described in this unusual book. Not a treatise, it is a guidebook to take us from the jungle of cost, waste, and confusion to the clarity of efficiency and mission.\"\u003cbr\u003e—Christine Cassel, MD,\u003cb\u003e \u003c\/b\u003ePresident and CEO, National Quality Forum\u003cbr\u003e\u003cbr\u003e\"With Lean, Dr. Gabow applies a concept developed and honed in the private world to public services. Lean’s approach empowers workers to eliminate waste, improve quality, and reduce costs. We should embrace this thinking to improve the value of our public organizations.\"\u003cbr\u003e—Senator Michael Bennet,\u003cb\u003e \u003c\/b\u003eUnited States Senator from Colorado\u003cbr\u003e\u003cbr\u003e\"Dr. Gabow and Phil Goodman have thoroughly captured seven years of experience in this engaging and straightforward re-telling of their highly acclaimed Lean transformation of Denver Health. All of us who know and worked closely with Patty appreciate her unparalleled attention to detail and hands-on leadership of her operations as CEO of this magnificent public hospital system. In \u003cstrong\u003eThe Lean Prescription: Powerful Medicine for Our Ailing Healthcare System \u003c\/strong\u003ethat same Gabow mastery of nuances and the critical elements of transforming a large health system are factually presented, covering not just select clinical areas but the whole enterprise … as it should be done. Bravo Patty and Phil for your crisp presentation of the why, the how to, and the real results of Lean’s impact on Denver Health!\"\u003cbr\u003e—Marc Hafer, President and CEO, Simpler Consulting\u003cbr\u003e\u003cbr\u003e\"To non-initiates, Lean can seem alternately intimidating or dull. Patty Gabow has demonstrated its power in action through the results she achieved at Denver Health. Now she has written a readable guide to Lean that will be useful for managers, providers and all who are struggling to make healthcare work. This book is a great way to dive in.\"\u003cbr\u003e—Margaret O’Kane, President, National Committee for Quality Assurance\u003c\/p\u003e\u003cp\u003e\"Lessons learned from implementing Lean at Denver Health are detailed in \u003cstrong\u003eThe Lean Prescription\u003c\/strong\u003e by Patricia Gabow, who served as CEO of Denver Health from 1992 to 2012, and Philip Goodman, the former director of Lean Systems Improvement at Denver Health. Gabow and Goodman provide an overview of the Lean philosophy and helpfully explain how it applies practically to a complex health care system, where processes and people are often siloed and wasteful practices often go unrecognized.\"\u003cbr\u003e—Jessica Bylander, Senior Editor, Bookmarks, \u003cem\u003eHealth Affairs\u003c\/em\u003e, 34, no.3 (2015):537-538\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWhy Worry about American Healthcare. Role of Leadership in Health System Transformation. Why Pick Lean for Healthcare Transformation. Toyota Principles and Working Concepts of Lean. Lean Tool Box. Structure for Lean Implementation. Deploying Lean. Metrics, Reporting, and Information Archiving. Outcomes and Lessons Learned.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409114931543,"sku":"9781482246384","price":45.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482246384.jpg?v=1730505491"},{"product_id":"innovations-in-healthcare-management-9781482252095","title":"Innovations in Healthcare Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAs developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real advances in the healthcare industry. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eInnovations in Healthcare Management: Cost-Effective and Sustainable Solutions\u003c\/strong\u003e explores recent innovations in healthcare from a global and Indian perspective. Emphasizing the importance of Lean healthcare and innovation, it presents low-cost, high-volume solutions that improve access to care. \u003cbr\u003e\u003cbr\u003eProviding concrete examples of the five levels of innovation present in healthcare, the book presents new concepts, methods, and tools for advancing processes and operational flow. It includes case studies of actual results in healthcare innovation from three continents that highlight emerging global trends in healthcare system innovation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction. Global Trends in Health System Innovation. Learning from Industry: Innovating in Healthcare Operations. Lean and Innovation – ‘The Two Responsibilities’. Cultivating an innovative culture through Lean. Innovative Approaches to Build Healthcare Facilities. Hospital Planning \u0026amp; Design Innovation for Lean Operation.Public Health Innovations. Behaviour Changes, the last mile in Healthcare. Cost-Effective, Scalable, and Sustainable Model for Primary Healthcare. Doing Community Good is Good For Business. Process efficiency by Innovation. Stanford Operating System: Aligning Purpose with People and Performance. Managing Stakeholders and Patient Experiences to achieve better Outcomes. Leapfrog through mHealth. Innovative Excellence: Learning from Emerging and Developed Economies. Innovative Approaches of Affordable Healthcare in Emerging Economies. Supply Chain Innovations in Healthcare. Three Dimensional Healthcare \"The Need of the Hour\". Innovative Initiatives in Healthcare by Indian Government. Indovation: Frugal Innovation in Indian Healthcare. Emerging Healthcare Innovations.\u003c\/p\u003e","brand":"Apple Academic Press Inc.","offers":[{"title":"Default Title","offer_id":49409116209495,"sku":"9781482252095","price":58.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781482252095.jpg?v=1730505497"},{"product_id":"the-power-of-ideas-to-transform-healthcare-9781498707404","title":"The Power of Ideas to Transform Healthcare","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eMany companies conduct Lean training and projects, but few have tapped the wealth of ideas in the minds of their staff like Baylor Scott \u0026amp; White Health. This book documents the path Steve Hoeft and Robert Pryor created at Baylor Scott \u0026amp; White Health and shares what worked as well as what didn'tillustrating over seven years of successes and failures in detail.\u003cbr\u003e\u003cbr\u003eProviding easy-to-follow guidance for deploying Lean and TPS in healthcare, \u003cstrong\u003eThe Power of Ideas to Transform Healthcare\u003c\/strong\u003e\u003ci\u003e \u003c\/i\u003efocuses on what needs to be done and who needs to do it. It explains that the new currency for 2015 and beyond will be ideasideas brought out in projects, problem solving, and especially in Huddles. The most significant concept in this book is not huddles. Instead it's who builds the systems around them and why.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSupplies the understanding required to build a Lean management system in any industry\u003c\/li\u003e\n\u003cli\u003eExplains how to align staff around common goals and cascade and tr\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eThe joint wisdom and experience of Hoeft\/Pryor makes this book both fun to read and a great resource for organization leaders and internal consultants tasked with improving processes. While the fit for healthcare is obvious, the practices they have so succinctly described will benefit any workplace.\u003c\/em\u003e\u003cb\u003e—\u003c\/b\u003eCindy Jimmerson,\u003cb\u003e \u003c\/b\u003eAuthor and Founder of Lean Healthcare West\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eLean healthcare has become a buzzword and as such often gets mired in the bureaucracy of ineffective programs. Steve and Bob give us deep insight into the philosophy and thinking essential to making Lean healthcare a way of putting innovative ideas to work to achieve breakthrough performance for patients, team members, and the institution.\u003c\/em\u003e—Jeffrey K. Liker, Ph.D., Shingo Prize-Winning Author of\u003cb\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/b\u003eThe Toyota Way\u003cbr\u003e\u003cbr\u003eThis book is built upon rock-solid foundations, bringing the daily Lean management system to life through their stories and examples. Hoeft and Pryor colorfully demonstrate how staff ideas and a broader Lean management system greatly benefit patients, staff, physicians, and the health system. Lean is not just a set of tools or a series of projects, and this book is full of inspiration and practical advice for everybody who needs to participate actively in a Lean transformation, starting with the CEO and other senior leaders. This is a must-read.\u003cbr\u003e—Mark Graban, Shingo Prize-Winning Author of \u003ci\u003eLean Hospitals \u003c\/i\u003eand Co-Author of \u003ci\u003eHealthcare Kaizen\u003cbr\u003e\u003cbr\u003e... The Scott \u0026amp; White system, at the time this book was written, counted 2,000 implemented ideas for improvement from employees per week from their 16,000 employees, this in an environment that included recent budget and staff cuts. That number is unheard of in my experience outside of a few high volume, low variety automotive manufacturers, mainly Toyota and some of its suppliers.\u003cbr\u003e\u003cbr\u003eThat level of employee engagement is for me the sine qua non of a successful Lean implementation supported by a robust Lean management system. ... Steve Hoeft is a teacher and coach with firsthand experience in Toyota’s thinking and approach. Pryor knew the direction he wanted to go: sustained high levels of employee engagement in improving S\u0026amp;W’s performance. Together, they developed an approach to move in that direction. Either would tell you they’re far from done. But the distance they’ve traversed and the progress they’ve made stands as a significant achievement, chronicled in the pages that follow ... This book documents the path the authors created at Scott \u0026amp; White ... It’s a systematic approach, and it’s working.... It entails taking leaders through a process wherein they persuade themselves of the value of sharing, with front-line staffers, their managerial discretion to define problems worth working on. When that happens, it holds the promise to improve the entire organization’s performance in ways others will find difficult to duplicate. The goal is worthy, the journey is worth making. \u003cbr\u003e—\u003c\/i\u003eDavid Mann, Ph.D., Shingo Prize-Winning Author of\u003cem\u003e Creating a Lean Culture, Third Edition\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Power of Ideas to Transform Healthcare\u003c\/strong\u003e \u003cem\u003eis an invaluable tool for any organization seeking to align their objectives from the system level to the front line\u003c\/em\u003e—\u003cem\u003eand that should be all organizations. In it, Hoeft and Pryor describe a practical approach to developing a culture of continuous improvement by engaging employees in problem-solving and developing a management system to support it at all levels.\u003cbr\u003e—\u003c\/em\u003eChris Van Gorder, FACHE, President and Chief Executive Officer, Scripps Health\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThe pursuit of Lean thinking is not a top down process, it is a way of allowing everyone to do what is best for \u003c\/em\u003e\u003cem\u003ethe patient in the most effective and efficient manner. Bob and Steve’s book gives great insight on how this is done in healthcare.\u003cbr\u003e—\u003c\/em\u003eC. Courtland Huber, Ph.D., Past Director of the Executive M.B.A. Program at the McCombs School of Business, University of Texas at Austin \u003c\/p\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction. Why Lean? Why Now? Philosophy. How S\u0026amp;W Did It—Applying TPS to Healthcare. The Huddle System (LMS)—In Detail. Tips and Techniques. Forms. Appendix: Acronyms and Terms.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49409279394135,"sku":"9781498707404","price":35.14,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781498707404.jpg?v=1730506266"}],"url":"https:\/\/bookcurl.com\/collections\/public-ownership-nationalization.oembed?page=8","provider":"Book Curl","version":"1.0","type":"link"}