{"title":"Office management Books","description":"","products":[{"product_id":"work-remotely-9780241482117","title":"Work Remotely","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eRemote working makes us happier, more productive and more profitable, but it can bring its own set of challenges. How do we manage our work-life balance; communicate and collaborate effectively as teams; and ensure our technology is efficient?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eIn \u003ci\u003eWork Remotely\u003c\/i\u003e, Penguin Business Experts Anastasia Tohmé and Martin Worner explain everything you need to know:\u003cbr\u003e\u003cbr\u003e- Set your own targets and monitor productivity\u003cbr\u003e- Establish boundaries between working hours and free time\u003cbr\u003e- Manage effective communication and decision-making at a distance\u003cbr\u003e\u003cbr\u003eIncluding case studies from the companies around the world who are innovating and revolutionizing the way we work, \u003ci\u003eWork Remotely\u003c\/i\u003e shares useful advice and practical tips to ensure you get the most out of working away from the office environment.\u003c\/p\u003e","brand":"Penguin Books Ltd","offers":[{"title":"Default Title","offer_id":47832801608023,"sku":"9780241482117","price":9.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780241482117.jpg?v=1710338393"},{"product_id":"solving-the-strategy-delusion-mobilizing-people-and-realizing-distinctive-strategies-9781137394675","title":"Solving the Strategy Delusion Mobilizing People","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy.\u003c\/p\u003e \u003cp\u003eKevin Roberts, CEO Worldwide of Saatchi \u0026amp; Saatchi\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges.\u003c\/p\u003e \u003cp\u003eFons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business\u003c\/p\u003e \u003cp\u003eThis remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely.\u003c\/p\u003e \u003cp\u003eTony Gillies; Editor in Chief, Australian Associated Press\u003c\/p\u003e \u003cp\u003eDon't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment.\u003c\/p\u003e \u003cp\u003eJames Sutherland; Chief Executive Officer, Cricket Australia\u003c\/p\u003e \u003cp\u003eDon't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen!\u003c\/p\u003e \u003cp\u003eProfessor Philip Dewe; Birkbeck, University of London\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference!\u003c\/p\u003e \u003cp\u003eSanjay Mathur; Vice President, India \u0026amp; ASEAN, Foseco at the Vesuvius Group\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen.\u003c\/p\u003e \u003cp\u003ePaul Baxter; Chief Executive and National Commander, New Zealand Fire Service\u003c\/p\u003e \u003cp\u003eAlmost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them!\u003c\/p\u003e \u003cp\u003eProfessor Stewart Clegg; University of Technology, Sydney\u003c\/p\u003e \u003cp\u003eYou are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there!\u003c\/p\u003e \u003cp\u003eRick Denekamp; Vice President, Trade \u0026amp; Commodity Finance, ING Bank, Netherlands\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment.\u003c\/p\u003e \u003cp\u003eZeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne\u003c\/p\u003e \u003cp\u003eDr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended!\u003c\/p\u003e \u003cp\u003eDarryl McDonough; Former Chief Executive Partner, Clayton Utz\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you.\u003c\/p\u003e \u003cp\u003eGrant Rickard; Vice President, Systems Support - Europe, Middle East \u0026amp; Africa, Oracle\u003c\/p\u003e \u003cp\u003eHow do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders.\u003c\/p\u003e \u003cp\u003eChristian Overgaard; President Danfoss China\u003c\/p\u003e \u003cp\u003eIf we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must.\u003c\/p\u003e \u003cp\u003eMick Crowe; Managing Director, G\u0026amp;S Engineering Services\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature.\u003c\/p\u003e \u003cp\u003eRita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal\u003c\/p\u003e \u003cp\u003eStrategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly!\u003c\/p\u003e \u003cp\u003eJonathan Sampson; Regional Director, Hays, Japan\u003c\/p\u003e \u003cp\u003eThe book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own!\u003c\/p\u003e \u003cp\u003eTHE TIMES Book of the Week\u003c\/p\u003e \u003cp\u003eWritten concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership\u003c\/p\u003e \u003cp\u003eThe Irish Times\u003c\/p\u003e \u003cp\u003eStigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business\u003c\/p\u003e \u003cp\u003eElite Business Magazine (UK)\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. Sustaining Organisational Energy","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":48738381693271,"sku":"9781137394675","price":93.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781137394675.jpg?v=1723812001"},{"product_id":"conversations-at-work-promoting-a-culture-of-conversation-in-the-changing-workplace-palgrave-pocket-consultants-9781137534163","title":"Conversations at Work Promoting a Culture of","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eOrganizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through \"how to skills\" and wider cultural change advice.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\"Don't wait until the dreaded performance review to deliver or receive the good and the bad read Conversations at Work to embed freer communication on the job, every day, and reap the benefits of a more positive, energized workplace. Tim Baker and Aubrey Warren have skillfully broken down the elements required to become a highly successful communicator!\"\u003c\/p\u003e \u003cp\u003e-Marshall Goldsmith, author of the New York Times and Wallstreet Journal #1 Best Seller Triggers\u003c\/p\u003e  \u003cp\u003e\"Tim Baker and Aubrey Warren insightfully show that conversations underlie culture, psychological contracts, accountability, customer focus, and leadership. They then offer specific and helpful tools to diagnose and excel at workplace conversations. Any leader who uses their ideas will dramatically improve.\"\u003c\/p\u003e \u003cp\u003e-Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner, The RBL Group\u003c\/p\u003e \u003cp\u003eAubrey Warren and Tim Baker remind us of the power and potential of our conversations to enable change and create cultures of learning and growth.\"\u003c\/p\u003e \u003cp\u003e-Maureen Shriver, CEO, The Center for Leadership Studies\u003c\/p\u003e  \u003cp\u003e\"Conversation at Work reintroduces managers to the lost art of conversation in a complex business environment dominated by digital forms of communication. Tim Baker and Aubrey Warren contend that conversation is the essence of leadership. This book is highly recommended to all managers who wish to have practical steps on how to have authentic and meaningful conversations with their teams and to create an organization culture supportive to having rich conversations.\"\u003c\/p\u003e \u003cp\u003e-Associate Professor Vicky Browning, Director of Award Programs, QUT Graduate School of Business\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1. Organizations Are Conversations  PART I: DEVELOPING A CULTURE FOR CONVERSATIONS  2. The Them And Us Employment Relationship: A Culture Of Discouraging Conversations 3. A New Employment Relationship: A Culture Of Encouraging Conversations 4. The Nine Common Barriers To Communication  PART II: TYPES OF WORKPLACE CONVERSATIONS  5. Development Conversations: The Five Conversations Framework  6. Development Conversations: Five More Conversations  7. Conversations For Building Relationships  8. Conversations For Making And Reviewing Decisions  PART III: THE SKILLS OF CONVERSATIONS  9. The 'Face' Of Communication 10. Active Listening Can Make Other People Better Communicators Too 11. Using Your Eyes (Part 1): Three Perceptual Positions 12. Using Your Eyes (Part 2): Watching And Being Watched 13. The Art Of Inquiry In Conversations 14. Creating And Maintaining Safe, Open Feedback Channels","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":48738396832087,"sku":"9781137534163","price":40.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781137534163.jpg?v=1723812011"},{"product_id":"jerks-at-work-toxic-coworkers-and-what-to-do-about-them-9781529146035","title":"Jerks at Work: Toxic Coworkers and What to do","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eWant to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eHave you ever watched a colleague charm the pants off management while showing a competitive, Machiavellian side to the lower ranks? They don't hesitate to throw peers under the bus, but their boss is oblivious to their bad behaviour. What about a constantly interrupting colleague? Or an over-bearing manager? While these jerks stress us out in small ways throughout the day, they aren't technically breaking any rules, so we're expected just to put up with them.\u003cbr\u003e\u003cbr\u003e...Until now. Tessa West has already helped thousands of people resolve their most pressing workplace issues. And here she draws on a decade of original research to profile classic workplace archetypes, including the Gaslighter, the Bulldozer, the Credit-Stealer, the Neglecter, and the Micromanager, giving advice to anyone who's ever hidden in the bathroom to cry at work. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities, and offers clever strategies for stopping each type of jerk in their tracks.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eKnow a Jerk at Work? This proactive approach reveals the single, most effective way to achieve emotional wellbeing at work.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eTessa West's strategies can help anyone reduce the impact of [a work jerk's] behaviour * The Financial Times *\u003cbr\u003eWho doesn't want to know how to manage the other idiots better? Or at least not murder them. This is the office survival guide I wish I'd read when I first started work. It's never too late to be a jerk whisperer. Essential reading. * Viv Groskop, author of How to Own the Room *\u003cbr\u003eThis book provides the key to working smarter, better and happier, no matter who you're working with. * Nir Eyal, author of Hooked and Indistractable *\u003cbr\u003eMost of your happiness at work is based on personal relationships. Being able to manage those relationships when things get difficult is key to your success at work - and in life. \u003ci\u003eJerks at Work\u003c\/i\u003e is a practical and engaging set of tools. Buy it. * Scott Galloway, author of The Four *\u003cbr\u003eReading \u003ci\u003eJerks at Work\u003c\/i\u003e is like listening to a real person who is smart, warm, and funny, and who I'd like to have a glass of wine with. That's unusual for any business or self-help author to achieve-from a scientist it's practically a miracle. This book basically has it all. I'm going to make it mandatory reading for everyone on my team. We all need this book. * Heidi Grant, PhD, author of Nine Things Successful People Do Differently *","brand":"Ebury Publishing","offers":[{"title":"Default Title","offer_id":48740151132503,"sku":"9781529146035","price":13.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781529146035.jpg?v=1720054002"},{"product_id":"employment-relations-fairness-and-trust-in-the-workplace-9781529774795","title":"Employment Relations: Fairness and Trust in the","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eMapped to CIPD learning outcomes, \u003cstrong\u003eEmployment Relations: Fairness and Trust in the Workplace (second edition)\u003c\/strong\u003e critically reflects on current research, commentary, evidence and practice in the employment relationship field with an international approach  and a focus on globalization. \u003c\/p\u003e \u003cp\u003eCombining theoretical concepts, tools and models with practical examples, it is packed with innovative learning features designed to help students to engage with the subject, including:\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eExtracts of recent news items linked to chapter content\u003c\/li\u003e\n\u003cli\u003eA series of case studies from a range of contexts, activities and revision exercises\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eThe book is complimented by lecturer resources, including a comprehensive instructor’s manual and PowerPoint slides.\u003c\/p\u003e Suitable for Undergraduate and Postgraduate students on Employment Relations, Industrial Relations or HRM courses.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eCecile’s books are an an extension to her vast knowledge, expertise and passion for Employee Relations. In enabled me to build strong foundations in ER and the confidence to achieve a first for my employee relations dissertation. If you are commencing or are already on your HR journey, this is a highly recommended read. \u003c\/p\u003e -- Lay Le\u003cbr\u003e\u003cp\u003eEmployment relations touch on areas that HR professionals must know throughout their careers. The book is structured perfectly by mixing ideas backed up with academic facts, and exercises that encourage the reader to critically think about current trends in employment relations and their consequences on both sides of the equation. \u003c\/p\u003e -- Idan Shteinberg\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eEmployee relations: setting the scene Employee relations: the importance of context Trust and getting a fair deal at work Contract change and the employment relationship Employment relations in precarious platform and gig work Causes and expressions of workplace conflict Conflict: reduction, regulation and resolution Employee engagement and the employment relationship Sharing information and decision-making – from employee involvement to partnership Employee voice: being heard and making a difference Flexibility and fairness in the employment relationship Equitable reward and the employment relationship Fairness in practice","brand":"Sage Publications Ltd","offers":[{"title":"Default Title","offer_id":48740327489879,"sku":"9781529774795","price":123.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781529774795.jpg?v=1720054416"},{"product_id":"the-3rd-paradigm-a-radical-shift-to-greater-success-9781642011470","title":"The 3rd Paradigm: A Radical Shift to Greater","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eImagine a world where you can tackle the greatest, most challenging problems with a proven approach that leads to unmatched success. That is what the 3rd Paradigm offers. \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe 3rd Paradigm: A Radical Shift to Greater Success provides a framework for businesses and individuals alike to innovate breakthrough solutions through a process of Co-Creation. Backed by original research involving more than 4,000 business professionals, the authors present the three paradigms of business, the five types of Co-Creation, and a four part step-by-step model that allows you to make the radical shift toward the 3rd Paradigm of Co-Creation—where all stakeholders play a meaningful part in greater success. Learn how to have the Right Focus, the Right Process, the Right Communication, and the Right Execution so you can implement Co-Creation and start innovating new solutions today. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLearn from the example of Richard, an anonymized business executive and entrepreneur, who tried, failed, and kept trying to solve his business’s greatest scaling problem and only found success when he adopted the 3rd Paradigm.\u003c\/li\u003e\n\u003cli\u003eDiscover rigorous research findings that pinpoint the top seven advantages of the 3rd Paradigm as well as the top seven drawbacks, so you know what they are—and how to proactively manage through any obstacles. \u003c\/li\u003e\n\u003cli\u003eExpand your leadership capacity by learning how to gain buy-in and consensus and move projects forward despite any challenges that may arise.  \u003c\/li\u003e\n\u003cli\u003eRecognize the crucial importance of diversity and real, meaningful inclusion of all stakeholders, so everyone’s voice is not only heard but also valued and respected.\u003c\/li\u003e\n\u003cli\u003eHear directly from the authors about their experiences with Co-Creation and the exciting future they see that rests with the emergence of 3rd Paradigm.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe 3rd Paradigm is the radical shift you’ve been waiting for if you’re eager to achieve truly inclusive work cultures, increased profitability, and explosive revenue growth. \u003c\/p\u003e","brand":"Entrepreneur Press","offers":[{"title":"Default Title","offer_id":48740773691735,"sku":"9781642011470","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781642011470.jpg?v=1720055590"},{"product_id":"well-at-work-9780316542685","title":"Well at Work","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWhether you work in a traditional office or a corner of your bedroom, staying well at work need not be a luxury. But wellness at work isn''t just about staying physically healthy; it''s also about reducing stress and improving mood, focus, energy, and productivity.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eWell at Work\u003c\/i\u003e reveals how to optimize our workspaces for wellbeing across the seven domains of integrative health: stress and resilience, movement, sleep, relationships, environment, nutrition, and spirituality, and even the air we breathe. You''ll learn:\u003cbr\u003e\u003cbr\u003e* How the environment you work in all day can affect your sleep at night\u003cbr\u003e* Optimal lighting and noise levels for reducing stress and improving focus\u003cbr\u003e* How to adjust temperature and humidity to stay alert and protect against infection\u003cbr\u003e* Why open-plan offices can keep you more active\u003cbr\u003e* The myriad benefits of access to nature (and how to bring nature indoors)\u003cbr\u003e* Office layouts that foster social interactions but not distraction\u003cbr\u003e* Foods t\u003c\/p\u003e","brand":"Little, Brown \u0026 Company","offers":[{"title":"Default Title","offer_id":48864417579351,"sku":"9780316542685","price":22.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780316542685.jpg?v=1722271850"},{"product_id":"records-management-for-dummies-9781118388082","title":"Records Management For Dummies","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHere's what you should know to manage data records efficiently    With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eAbout This Book 1\u003c\/p\u003e \u003cp\u003eConventions Used in This Book .2\u003c\/p\u003e \u003cp\u003eFoolish Assumptions .2\u003c\/p\u003e \u003cp\u003eHow This Book Is Organized 2\u003c\/p\u003e \u003cp\u003ePart I: Setting the Stage .3\u003c\/p\u003e \u003cp\u003ePart II: Filing Made Simple 3\u003c\/p\u003e \u003cp\u003ePart III: Capturing Records .3\u003c\/p\u003e \u003cp\u003ePart IV: Parking Spaces .3\u003c\/p\u003e \u003cp\u003ePart V: Creating a Plan 4\u003c\/p\u003e \u003cp\u003ePart VI: The Part of Tens .4\u003c\/p\u003e \u003cp\u003eBonus Content: Appendix .4\u003c\/p\u003e \u003cp\u003eWhat You’re Not to Read 4\u003c\/p\u003e \u003cp\u003eIcons Used in This Book .5\u003c\/p\u003e \u003cp\u003eWhere to Go from Here .5\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Setting the Stage 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Fundamentally Speaking .9\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Inside Scoop — Terms and Terminologies .10\u003c\/p\u003e \u003cp\u003eWhat is information? .10\u003c\/p\u003e \u003cp\u003eFor the record 10\u003c\/p\u003e \u003cp\u003eBusiness value 11\u003c\/p\u003e \u003cp\u003eNonvalue .11\u003c\/p\u003e \u003cp\u003eThe information life cycle .12\u003c\/p\u003e \u003cp\u003eGrooving with the records (and the information retention schedule) 13\u003c\/p\u003e \u003cp\u003eHold on! .13\u003c\/p\u003e \u003cp\u003eRole Playing 13\u003c\/p\u003e \u003cp\u003eThe Records and Information Manager 14\u003c\/p\u003e \u003cp\u003eThe evolution of the records manager 15\u003c\/p\u003e \u003cp\u003eThe big bang! 15\u003c\/p\u003e \u003cp\u003eSchool is in session 16\u003c\/p\u003e \u003cp\u003eI can associate with that .17\u003c\/p\u003e \u003cp\u003eLet me see your credentials .17\u003c\/p\u003e \u003cp\u003eI’ve got to do what?! .20\u003c\/p\u003e \u003cp\u003eThe written word .20\u003c\/p\u003e \u003cp\u003eProfessionally speaking 22\u003c\/p\u003e \u003cp\u003eI’m Excited — Why Aren’t You? .23\u003c\/p\u003e \u003cp\u003eCore function junction 23\u003c\/p\u003e \u003cp\u003eShow me the benefits! .23\u003c\/p\u003e \u003cp\u003eTrimming expenses .24\u003c\/p\u003e \u003cp\u003eImproving efficiencies .26\u003c\/p\u003e \u003cp\u003eIncreasing staff productivity 27\u003c\/p\u003e \u003cp\u003eRisky business 28\u003c\/p\u003e \u003cp\u003eCreating your support group .29\u003c\/p\u003e \u003cp\u003eMarketing Your Program 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Appraising .35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePreparing for the Appraisal 35\u003c\/p\u003e \u003cp\u003ePush for the purge .36\u003c\/p\u003e \u003cp\u003eDon’t forget the hard drives .37\u003c\/p\u003e \u003cp\u003eChoosing an Appraisal Method .39\u003c\/p\u003e \u003cp\u003eA method to the madness .39\u003c\/p\u003e \u003cp\u003eThe good and the good .40\u003c\/p\u003e \u003cp\u003eConducting the Appraisal .42\u003c\/p\u003e \u003cp\u003eCapturing appraisal information 43\u003c\/p\u003e \u003cp\u003eTaking inventory 43\u003c\/p\u003e \u003cp\u003eGoing through with an interview .44\u003c\/p\u003e \u003cp\u003eQuizzing with a questionnaire 45\u003c\/p\u003e \u003cp\u003eDocumenting the appraisal 45\u003c\/p\u003e \u003cp\u003eProcessing the appraisal results 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Scheduling .49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKeeping Your Options Open 50\u003c\/p\u003e \u003cp\u003eWorking with the Departmental retention schedule .50\u003c\/p\u003e \u003cp\u003eScheduling based on function 52\u003c\/p\u003e \u003cp\u003eBring out the big buckets 54\u003c\/p\u003e \u003cp\u003eConducting the Investigation .56\u003c\/p\u003e \u003cp\u003eConsidering the value 57\u003c\/p\u003e \u003cp\u003eResearching retention periods .58\u003c\/p\u003e \u003cp\u003eMining your natural resources .59\u003c\/p\u003e \u003cp\u003eAssigning retention periods to nonrecord information 61\u003c\/p\u003e \u003cp\u003eLooking for Approval 62\u003c\/p\u003e \u003cp\u003eDepartment management .62\u003c\/p\u003e \u003cp\u003ePaying a visit to the Tax department 62\u003c\/p\u003e \u003cp\u003eLegalizing your retention 63\u003c\/p\u003e \u003cp\u003eCreating the Retention Schedule Document 63\u003c\/p\u003e \u003cp\u003eThe pieces to the retention schedule puzzle .63\u003c\/p\u003e \u003cp\u003eSampling retention schedule forms .67\u003c\/p\u003e \u003cp\u003eImplementing the Retention Schedule 68\u003c\/p\u003e \u003cp\u003eKeeping it electronic .69\u003c\/p\u003e \u003cp\u003eProviding direction 69\u003c\/p\u003e \u003cp\u003eUpdating the Retention Schedule 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Filing Made Simple 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: I Know It’s Here Somewhere .75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFiling Methods 75\u003c\/p\u003e \u003cp\u003eThe alpha file 76\u003c\/p\u003e \u003cp\u003eThe numbers don’t lie .77\u003c\/p\u003e \u003cp\u003eFiling alphanumerically .78\u003c\/p\u003e \u003cp\u003eEvaluating Filing Equipment and Supplies .80\u003c\/p\u003e \u003cp\u003eThe right equipment makes a difference 80\u003c\/p\u003e \u003cp\u003eFile folders under “important” .86\u003c\/p\u003e \u003cp\u003eSelecting a Filing Method 90\u003c\/p\u003e \u003cp\u003eCreating a records profile .91\u003c\/p\u003e \u003cp\u003eGrowing, growing — gone! 91\u003c\/p\u003e \u003cp\u003eEvaluating the current state of affairs .92\u003c\/p\u003e \u003cp\u003eCreating a Digital Filing System .92\u003c\/p\u003e \u003cp\u003eDrawing the parallels .92\u003c\/p\u003e \u003cp\u003eNaming folders and files 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Drives Can Drive You Crazy 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAt-Risk Drivers .97\u003c\/p\u003e \u003cp\u003eOut of sight — out of mind .98\u003c\/p\u003e \u003cp\u003eDriving up the costs 98\u003c\/p\u003e \u003cp\u003eDriving down function lane 99\u003c\/p\u003e \u003cp\u003eCleaning Up Your Driving Record .99\u003c\/p\u003e \u003cp\u003eTaking time to know your drives .100\u003c\/p\u003e \u003cp\u003eMapping a course of action 101\u003c\/p\u003e \u003cp\u003eCreating a folder structure .102\u003c\/p\u003e \u003cp\u003eAdministering shared drives 104\u003c\/p\u003e \u003cp\u003ePlanning the file review .107\u003c\/p\u003e \u003cp\u003eReviewing files 108\u003c\/p\u003e \u003cp\u003eCleaning up with software 110\u003c\/p\u003e \u003cp\u003eMaintaining Your Drives .110\u003c\/p\u003e \u003cp\u003eCreating a usage policy .111\u003c\/p\u003e \u003cp\u003eRelying on the administrator 111\u003c\/p\u003e \u003cp\u003eUsing software to maintain your drives 112\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: A Message about E-Mail .113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Anatomy of an E-Mail .113\u003c\/p\u003e \u003cp\u003eDetermining the value of the message 114\u003c\/p\u003e \u003cp\u003eScheduling time for e-mail 115\u003c\/p\u003e \u003cp\u003eThe rising risks of e-mail .116\u003c\/p\u003e \u003cp\u003eManaging quotas 117\u003c\/p\u003e \u003cp\u003eFiling the Message .118\u003c\/p\u003e \u003cp\u003ePSSST! What you need to know about PST folders 118\u003c\/p\u003e \u003cp\u003eMSG can be good for your informational health 120\u003c\/p\u003e \u003cp\u003eNaming e-mail .122\u003c\/p\u003e \u003cp\u003eUsing Software to Manage E-Mail 125\u003c\/p\u003e \u003cp\u003eE-mail archiving systems 125\u003c\/p\u003e \u003cp\u003eOptimizing with DM and ECM applications 125\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Capturing Records 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Watch Out, I’m Backing Up .129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreating a Backup Plan .129\u003c\/p\u003e \u003cp\u003eIdentifying different types of backups 130\u003c\/p\u003e \u003cp\u003eFinding a place to back up 131\u003c\/p\u003e \u003cp\u003eDistinguishing between backups and archives 132\u003c\/p\u003e \u003cp\u003eThe tale of the mystery tape 134\u003c\/p\u003e \u003cp\u003eManaging Backups .135\u003c\/p\u003e \u003cp\u003eDetermining what needs to be backed up 135\u003c\/p\u003e \u003cp\u003eApplying retention to backups .136\u003c\/p\u003e \u003cp\u003eCreating a data retention schedule .137\u003c\/p\u003e \u003cp\u003eDeleting backed-up and archived information .139\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Know When to Hold ’em .141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDiscovering Discovery 141\u003c\/p\u003e \u003cp\u003eInitiating a Legal Hold .143\u003c\/p\u003e \u003cp\u003eThe components of a legal hold .143\u003c\/p\u003e \u003cp\u003eOrganizing the search party .145\u003c\/p\u003e \u003cp\u003eSearching in the dark .146\u003c\/p\u003e \u003cp\u003eE-mail — the smoking gun 147\u003c\/p\u003e \u003cp\u003eKeying in on keywords 148\u003c\/p\u003e \u003cp\u003eSearching made simple .150\u003c\/p\u003e \u003cp\u003ePreserving what you find 150\u003c\/p\u003e \u003cp\u003eMaintaining the legal hold 150\u003c\/p\u003e \u003cp\u003eWe have liftoff .151\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Imaging Documents .153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFrom Paper to Paperless 153\u003c\/p\u003e \u003cp\u003eUnderstanding the basics of document imaging .154\u003c\/p\u003e \u003cp\u003eBenefiting from an image makeover 155\u003c\/p\u003e \u003cp\u003eTo Image, or Not to Image 156\u003c\/p\u003e \u003cp\u003eConducting an imaging needs assessment .156\u003c\/p\u003e \u003cp\u003eStepping through the imaging process .158\u003c\/p\u003e \u003cp\u003ePrep school .158\u003c\/p\u003e \u003cp\u003eScanning documents .161\u003c\/p\u003e \u003cp\u003eRecognizing a good thing when you see it .161\u003c\/p\u003e \u003cp\u003eApplying indexes 162\u003c\/p\u003e \u003cp\u003eControlling the quality 164\u003c\/p\u003e \u003cp\u003eDetermining Your Imaging Approach .165\u003c\/p\u003e \u003cp\u003eWhat happens in-house stays in-house 165\u003c\/p\u003e \u003cp\u003eEquipping your imaging operation 166\u003c\/p\u003e \u003cp\u003eGathering Requirements .170\u003c\/p\u003e \u003cp\u003eConducting a document analysis .170\u003c\/p\u003e \u003cp\u003eEnd of the beginning 171\u003c\/p\u003e \u003cp\u003eCalculating the Return on Investment (ROI) 172\u003c\/p\u003e \u003cp\u003eInvesting in the benefits 172\u003c\/p\u003e \u003cp\u003eKnowing your customer 173\u003c\/p\u003e \u003cp\u003eValuating the benefits 174\u003c\/p\u003e \u003cp\u003eEvaluating Imaging Hardware and Software 175\u003c\/p\u003e \u003cp\u003eExamining document scanners 175\u003c\/p\u003e \u003cp\u003eThe role of document-imaging software .177\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Software Applications 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExamining Software Options 179\u003c\/p\u003e \u003cp\u003eLaying the software foundation .180\u003c\/p\u003e \u003cp\u003eTypes of software 181\u003c\/p\u003e \u003cp\u003eAssessing Your Needs .187\u003c\/p\u003e \u003cp\u003eCalculating the return on investment (ROI) .188\u003c\/p\u003e \u003cp\u003eIdentifying your “pain points” 189\u003c\/p\u003e \u003cp\u003eConducting a requirements analysis .189\u003c\/p\u003e \u003cp\u003eEvaluating Vendors .191\u003c\/p\u003e \u003cp\u003eDetermining your evaluation approach 191\u003c\/p\u003e \u003cp\u003eUsing business-use cases 192\u003c\/p\u003e \u003cp\u003eDetailing the results .192\u003c\/p\u003e \u003cp\u003eIt’s not all about functionality 193\u003c\/p\u003e \u003cp\u003eComparing the results .195\u003c\/p\u003e \u003cp\u003eGuiding You through Implementation 195\u003c\/p\u003e \u003cp\u003eWhy implementations fail .196\u003c\/p\u003e \u003cp\u003eHow to ensure that your implementation is a success! 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Parking Spaces 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Storage Locations .201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStoring Inactive Records Onsite 201\u003c\/p\u003e \u003cp\u003eProtecting your inactive records .202\u003c\/p\u003e \u003cp\u003eImplementing access control procedures 203\u003c\/p\u003e \u003cp\u003eOptimizing your inactive storage 205\u003c\/p\u003e \u003cp\u003eGetting to Know the Record Storage Vendor .207\u003c\/p\u003e \u003cp\u003eUnderstanding the fee structure 207\u003c\/p\u003e \u003cp\u003eMaking sure that your requirements are met 209\u003c\/p\u003e \u003cp\u003eContracting with the vendor 210\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: Compliant Destruction .213\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDetermining the Appropriate Destruction Method .213\u003c\/p\u003e \u003cp\u003eDeciding on Your Shredding Approach 214\u003c\/p\u003e \u003cp\u003eShredding your own documents 214\u003c\/p\u003e \u003cp\u003eGetting to know the shredders themselves 216\u003c\/p\u003e \u003cp\u003eOutsourcing your shredding 217\u003c\/p\u003e \u003cp\u003eSelecting the Right Shred Vendor 218\u003c\/p\u003e \u003cp\u003eHow to ensure that electronic information is unrecoverable 218\u003c\/p\u003e \u003cp\u003eEstablishing your shredding requirements 219\u003c\/p\u003e \u003cp\u003eDeveloping an Information Destruction Policy 221\u003c\/p\u003e \u003cp\u003eIf you can’t do it, don’t include it .222\u003c\/p\u003e \u003cp\u003eElements of an effective destruction policy .222\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: Creating a Plan 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Codifying the Policies .227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDeveloping a Records and Information Management Policy .227\u003c\/p\u003e \u003cp\u003eUnderstanding what a policy is (and isn’t) 228\u003c\/p\u003e \u003cp\u003eThe basic characteristics of a good policy .228\u003c\/p\u003e \u003cp\u003eTalking records and information .229\u003c\/p\u003e \u003cp\u003eMaking the Policy Available .230\u003c\/p\u003e \u003cp\u003eDistributing the hard copy .231\u003c\/p\u003e \u003cp\u003eAttaching a soft copy .231\u003c\/p\u003e \u003cp\u003eThe missing link .232\u003c\/p\u003e \u003cp\u003eAuditing the Policy 233\u003c\/p\u003e \u003cp\u003eDeveloping an audit plan 233\u003c\/p\u003e \u003cp\u003eDetermining what to audit 234\u003c\/p\u003e \u003cp\u003eCommunicating the audit .236\u003c\/p\u003e \u003cp\u003eDocumenting the audit findings .236\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Train the Troops .237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eI’m Aware of That! 237\u003c\/p\u003e \u003cp\u003eFrom the top .238\u003c\/p\u003e \u003cp\u003eWhat’s in it for me? 238\u003c\/p\u003e \u003cp\u003eCreating a creative awareness campaign .239\u003c\/p\u003e \u003cp\u003eDeveloping a Training Plan 241\u003c\/p\u003e \u003cp\u003eDeciding on the curriculum 241\u003c\/p\u003e \u003cp\u003eOne size doesn’t always fit all 242\u003c\/p\u003e \u003cp\u003eHow refreshing .242\u003c\/p\u003e \u003cp\u003eTraining the Masses 243\u003c\/p\u003e \u003cp\u003eHow much time do I have? 243\u003c\/p\u003e \u003cp\u003eFace-time training 244\u003c\/p\u003e \u003cp\u003eWebinars .244\u003c\/p\u003e \u003cp\u003eIntranet-based training 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI: The Part of Tens 247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Ten Simple Management Guidelines .249\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLimiting E-Mail Attachments 249\u003c\/p\u003e \u003cp\u003eKnowing How to Dispose of Information 251\u003c\/p\u003e \u003cp\u003eStructuring Electronic Folders .252\u003c\/p\u003e \u003cp\u003eNaming Files .252\u003c\/p\u003e \u003cp\u003eManaging Active and Inactive Periods 253\u003c\/p\u003e \u003cp\u003eScheduling Destruction and Deletion .254\u003c\/p\u003e \u003cp\u003eCreating the Proper Filing System .254\u003c\/p\u003e \u003cp\u003eAvoiding the “Keep Everything” Syndrome .255\u003c\/p\u003e \u003cp\u003eManaging Copies 255\u003c\/p\u003e \u003cp\u003eKeeping It Simple .257\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16: Ten Emerging Trends .259\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGoverning Information 259\u003c\/p\u003e \u003cp\u003eComputing in the Clouds 260\u003c\/p\u003e \u003cp\u003eBig Data .261\u003c\/p\u003e \u003cp\u003eSocial Media .262\u003c\/p\u003e \u003cp\u003ePutting Some Structure to It .263\u003c\/p\u003e \u003cp\u003eLet’s Collaborate 264\u003c\/p\u003e \u003cp\u003eGenerally Accepted Recordkeeping Principles .265\u003c\/p\u003e \u003cp\u003eMapping Your Data 266\u003c\/p\u003e \u003cp\u003eEnterprise Searching .267\u003c\/p\u003e \u003cp\u003eDon’t Get Duped 268\u003c\/p\u003e \u003cp\u003eAppendix: Sample Forms and Vendor Listings 269\u003c\/p\u003e \u003cp\u003eIndex 281\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866369831255,"sku":"9781118388082","price":22.09,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118388082.jpg?v=1722278323"},{"product_id":"working-remotely-how-to-work-effectively-from-anywhere-9781642011562","title":"Working Remotely: How to Work Effectively from","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eUpgrade your office to anywhere in the world! 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This book reinforces the need for psychological safety in creating the right culture, and the reinforcement of the underrated but essential simple human traits of civility and respect hit you like a high speed train. This book is a must read! -- James Devine, Chief Executive, Medway NHS Foundation Trust\u003cbr\u003e\u003ci\u003eToxic\u003c\/i\u003e is an excellent guide for organisations to learn how to improve cohesion at an individual, team and organisational level. 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Despite a tremendous growth in diversity management scholarship in recent years, a strong tendency has emerged whereby existing theories focus on a single level of analysis, using a limited range of mostly Western research settings, and on a narrow range of diversity types. Diversity research has insofar focused on prioritizing visible forms of diversity, such as gender or disability, with less emphasis placed on diversity in culture and values internationally.  This edited book provides new practical and strategic insights for practitioners, managers, students and policy makers; it delves into the strategic nature of policy intervention with thought-provoking contributions written by experts from around the world. Contributors aim to provide critical reflection of current debate areas on workplace equality and diversity in under-researched countries to inform and support evidence-based decision making for a wide variety of academic and practice-oriented stakeholders.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eScholars of management and other areas of business present insights into how the national and macro-social environment impacts institutional approaches to diversity management across the world. Their findings indicate a need for organizations to focus on deep-level diversity rather than choosing a tick-box policy on surface-level diversity. 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Mujtaba \u003c\/i\u003e","brand":"Emerald Publishing Limited","offers":[{"title":"Default Title","offer_id":49412429414743,"sku":"9781787548213","price":97.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"greenwashing-foundations-and-emerging-research-on-corporate-sustainability-and-deceptive-communication-9781801179676","title":"Greenwashing: Foundations and Emerging Research","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eGreenwashing\u003c\/em\u003e is an emerging trend that seeks to overemphasize the sustainability practices by companies to their customers. In a comprehensive analysis of this widespread marketing and corporate communication practice, Agostino Vollero examines the understanding of greenwashing, provides a systematic review of available literature review, and reflects on theoretical approaches and research trends. 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A look to the future\u003c\/p\u003e","brand":"Emerald Publishing Limited","offers":[{"title":"Default Title","offer_id":49412853203287,"sku":"9781801179676","price":45.59,"currency_code":"GBP","in_stock":false}]},{"product_id":"awakening-the-management-of-coworking-spaces-9781804550304","title":"Awakening the Management of Coworking Spaces","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eBefore 2019, coworking spaces were flourishing, however the COVID-19 pandemic put growth on hold. As organizations have begun to move towards more hybrid ways of working, they are becoming the preferred option and are particularly attractive for new business ventures. There are significant gaps in the research of coworking spaces: their forms, configurations, influences, challenges, and how to manage transformations of incumbents when establishing spaces. The trend is being noticed, but a better understanding of the phenomenon and a consideration of management innovations is needed to fully harness the true possibilities of coworking spaces.\u003c\/p\u003e \u003cp\u003eIn \u003cem\u003eAwakening the Management of Coworking Spaces\u003c\/em\u003e, the chapter authors combine a scientific approach with managing implications, developing theoretic constructs, reporting qualitative and quantitative findings about challenges, potentials, effects, managerial solutions, and success stories. The contributors are academics and practitioners, bringing together their research and real-world experiences to help organizations shape best practices.\u003c\/p\u003e \u003cp\u003eAn applicable and scholarly collection of chapters offers the latest research on coworking spaces – both the benefits and challenges – and provides a roadmap for corporations to get the best out of their employees whilst maximising their potential.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eChapter 1. Introduction; Ricarda Bouncken   Chapter 2. Coworking: Creative Spaces after the Pandemic Home Office; Mark Nicholas Phillips and Angelika Donhauser   Chapter 3. Coworking-Space Definitions, Forms and Configurations; Ricarda Bouncken and Lars Görmar   Chapter 4. One Size Does Not Fit All: Considering Materiality to Understand Routines in Coworking-Spaces; Ricarda Bouncken and Muhammad Mahmood Aslam   Chapter 5. Collisions in Coworking-Spaces for Creativity and Innovation in the Office; Mark Nicholas Phillips   Chapter 6. Permeability in Coworking-Spaces as an Innovation Facilitator; Ricarda Bouncken and Muhammad Mahmood Aslam   Chapter 7. How to Create Sense of Community in Coworking-Spaces; Ricarda Bouncken and Till Marius Gantert   Chapter 8. Software Support in Coworking Spaces – Instruments, Applications, and Challenges; Cristopher Siegfried Kopplin   Chapter 9. Community Management; Alexandra Rese and Daniel Baier   Chapter 10. Continuous User Needs Evaluation and Orientation; Markus Urban and Nikolas Müller   Chapter 11. Concluding Remarks; Ricarda Bouncken","brand":"Emerald Publishing Limited","offers":[{"title":"Default Title","offer_id":49412995318103,"sku":"9781804550304","price":71.25,"currency_code":"GBP","in_stock":false}]},{"product_id":"ablage-information-optimal-organisieren-9783409391061","title":"Ablage: Information optimal organisieren","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eNeu in der dritten Auflage sind ein Überblick über moderne Speichertechniken und den heutigen Stand der elektronischen Informationsverwaltung und Archivierung sowie verschiedene Checklisten für die Reorganisation der Ablage.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1 Die Informationsflut und wie man sie in den Griff bekommt.- 2 Aktenfluss statt Aktenstau!.- Das Büro platzt aus allen Nähten.- Wo der Platz knapp wird, fehlt die Organisation.- Zugreifen, aber wie oft?.- Welche Rolle spielt die Schriftgutart?.- Aktenfluss-Schema und quantitative, selektive Ist-Aufnahme.- So wird aus dem Aktenstau ein Aktenfluss.- Arbeitsplatz- und Gruppenregistratur.- Zwischenregistratur.- Altablage\/Archiv — Rumpelkammer oder Datenbank?.- Die Endstation — Vernichtung von Schriftgut.- 3 Ablagetechnik für konventionelles Schriftgut.- Die Macht der Gewohnheit macht auch vor Büros nicht Halt.- Welche alternativen Ablagetechniken gibt es?.- Liegende Ablage.- Stehende Ablage: Ordner und Kassetten.- Hängende Ablage.- Was gibt es sonst noch?.- Lose Blätter — fliegende Blätter?.- Welche Ablagetechnik ist die beste?.- 4 Alternative Ablagetechniken.- 5 Alles in Ordnung?.- Woran herkömmliche Ordnungsmethoden oft scheitern.- Die Alternative: Das Bausteinsystem.- Schriftgut statt Bälle.- Ein Systembaukasten für Ihre private Ordnung.- 6 Ablage per Computer?.- „Akten-James — ein Butler fürs Papier.- Dokumentenmanagement — die Lösung?.- 7 Schriftgutorganisation — lohnt sich das?.- 8 Projektablauf der Schriftgut-Reorganisation.- Die Autorin.- Stichwortverzeichnis.","brand":"Gabler","offers":[{"title":"Default Title","offer_id":49417776464215,"sku":"9783409391061","price":37.99,"currency_code":"GBP","in_stock":true}]},{"product_id":"the-church-marketing-handbook-a-comprehensive-guide-for-churches-of-all-sizes-9798390126493","title":"The Church Marketing Handbook: A Comprehensive","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Independently Published","offers":[{"title":"Default Title","offer_id":49430030418263,"sku":"9798390126493","price":11.47,"currency_code":"GBP","in_stock":true}]},{"product_id":"college-keyboarding-document-processing-9780077344221","title":"College Keyboarding  Document Processing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"McGraw-Hill Education - Europe","offers":[{"title":"Default Title","offer_id":49524361036119,"sku":"9780077344221","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"remote-office-not-required-9780804137508","title":"Remote Office Not Required","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eThe classic guide to working from home and why we should embrace a virtual office, from the bestselling authors of \u003ci\u003eRework\u003c\/i\u003e  \u003c\/b\u003e\u003cbr\u003e\u003cb\u003e \u003c\/b\u003e\u003cbr\u003e\u003cb\u003e“A paradigm-smashing, compulsively readable case for a radically remote workplace.”—Susan Cain, \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eQuiet\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003eDoes working from home—or anywhere else but the office—make sense? In \u003ci\u003eRemote,\u003c\/i\u003e Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument. While providing a complete overview of remote work’s challenges, Jason and David persuasively argue that, often, the advantages of working “off-site” far outweigh the drawbacks.\u003cbr\u003e \u003cbr\u003eIn the past decade, the “under one roof” model of conducting work has been steadily declining, owing to technology that is rapidly creating virtual workspaces. Today","brand":"Currency","offers":[{"title":"Default Title","offer_id":49527709237591,"sku":"9780804137508","price":999.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780804137508.jpg?v=1731868936"},{"product_id":"accounting-law-for-students-lawyers-legal-firms-9781423239758","title":"Accounting Law for Students Lawyers  Legal Firms","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Quickstudy Reference Guides","offers":[{"title":"Default Title","offer_id":49529575571799,"sku":"9781423239758","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"whiplash-9781455544578","title":"Whiplash","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Time Warner Trade Publishing","offers":[{"title":"Default Title","offer_id":49530202292567,"sku":"9781455544578","price":15.29,"currency_code":"GBP","in_stock":false}]},{"product_id":"office-zen-101-ways-to-make-your-work-space-calm-happy-and-productive-9781510716643","title":"Office Zen: 101 Ways to Make Your Work Space","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eYou do not need to climb to the top of the coldest, highest mountain to be Zen. You do not need to crawl on your hands and knees, seal yourself away in a cave, or stop eating birthday cake. Most importantly, at least for this book, you do not have to quit your job to be Zen. In \u003ci\u003eOffice Zen\u003c\/i\u003e, you will learn how Zen can exist in any moment and any place, even the most stressful and high-strung office.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eOffice Zen\u003c\/i\u003e will be the first book to incorporate the Zen principles of mindfulness and simplicity into the home office and work station by\u003cbr\u003e\u003cbr\u003eproviding tips on how to remove clutter from your work space\u003cbr\u003eteaching meditation and stretching exercises to destress in two minutes or less\u003cbr\u003elaying the frame work for a healthy work-life balance\u003cbr\u003e\u003cbr\u003eZen, and other mindfulness practices like it, asks us to examine the world around us with an emphasis on kindness and compassion toward ourselves and others. By being more meditative and calm in your daily interactions, you can bring peace into your workplace and happiness into your life.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e“Emma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” —Shai Davidai, assistant professor of psychology, The New School for Social Research\u003cbr\u003e\u003cbr\u003e\"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier.\" —Yardenne Greenspan, translator of \u003ci\u003eSome Day\u003c\/i\u003e and fiction author\u003cbr\u003e\u003cbr\u003e\"\u003ci\u003eOffice Zen\u003c\/i\u003e is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom.\" —Emma Frisch, cofounder and chef, Firelight Camps\u003cbr\u003e“Emma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” —Shai Davidai, assistant professor of psychology, The New School for Social Research\u003cbr\u003e\u003cbr\u003e\"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier.\" —Yardenne Greenspan, translator of \u003ci\u003eSome Day\u003c\/i\u003e and fiction author\u003cbr\u003e\u003cbr\u003e\"\u003ci\u003eOffice Zen\u003c\/i\u003e is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom.\" —Emma Frisch, cofounder and chef, Firelight Camps","brand":"Skyhorse Publishing","offers":[{"title":"Default Title","offer_id":49531483160919,"sku":"9781510716643","price":9.28,"currency_code":"GBP","in_stock":false}]},{"product_id":"attorney-and-law-firm-guide-to-the-business-of-law-planning-and-operating-for-survival-and-growth-third-edition-9781627223515","title":"Attorney and Law Firm Guide to the Business of","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eCelebrating its 20th anniversary this updated third edition of an ABA best-seller outlines the fundamentals of running a successful law practice. Whether you are starting a law practice from the ground up or you are looking to enhance the practice you have, this book contains the information you need to achieve success.  Ed Poll, respected columnist and management consultant with over four decades of experience in business and in law, has simplified the mystical process of operating a law practice so that anyone can be more effective with his\/her clients and become more profitable.  New and updated in this edition are the sections on internet marketing, social media, legal technology, and overcoming stress in your legal career.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eForeword ... xxiPreface ... xxiiiAcknowledgments... xxvAbout the Author...xxviiAbout the Contributors ... xxixPart I: Creating the Business Plan 1Chapter 1Law Is a Business... 3  1.01 Law Is a Business ... 5  1.02 The Three Competencies ... 6  1.02.1 Marketing Competence ... 6  1.02.2 Technical Competence ... 6  1.02.3 Financial Competence ... 7  1.03 Warning Signs ... 7  1.04 Why Plan? ... 8  1.05 Action Plan... 10Chapter 2First Steps in Starting a New Practice: Initial Checklist ... 11  2.01 Skills for Success ... 12  2.01.1 Strengths of the Entrepreneur ... 12  2.01.2 Weaknesses of the Entrepreneur... 14  2.02 Initial Checklist: Starting a New Practice ... 14  2.03 Initial Checklist: Making a Lateral Move ... 15  2.03.1 Make a Considered Decision... 15  2.03.2 Review the Existing Partnership Agreement ... 16  2.03.3 Know Your Financial Obligations... 16v  2.03.4 Establish a Relationship with Your Bank and Banker... 16  2.03.5 Select an Accountant... 16  2.03.6 Establish a Relationship with an Insurance Broker ... 17  2.03.7 Create a Business Plan ... 17  2.03.8 Develop a Forms File ... 17  2.03.9 Review and Select Technology ... 17  2.03.10 Develop Your Client and Related Files List ... 18  2.03.11 Develop a Case File-Numbering Scheme ... 18  2.03.12 Determine Which Clients\/Matters Will Goand Which Will Stay ... 18  2.03.13 Draft a Client Contact Letter ... 18  2.03.14 Develop a Retainer Agreement... 19  2.03.15 Prepare a Letter to Colleagues in the Firm ... 19  2.03.16 Know When Enough Is Enough... 19  2.04 Action Plan... 19Chapter 3The Planning Process ... 21  3.01 What Planning Is and Is Not... 22  3.02 The Basic Steps ... 23  3.02.1 Prepare to Plan ... 23  3.02.2 Identify Goals ... 24  3.02.3 Create the Marketing Plan... 24  3.02.4 Create the Financial Plan ... 24  3.02.5 Evaluate and Revise the Plan ... 25  3.03 Secondary Plans ... 26  3.03.1 Disaster-Recovery Plan ... 26  3.03.2 Succession Plan ... 26  3.04 Agreeing to Plan ... 26  3.05 Who Plans? ... 27  3.06 The Logistics of Planning ... 27  3.07 Gathering the Relevant Information ... 28  3.08 Looking Ahead ... 29  3.09 Action Plan... 29Chapter 4Setting Goals... 35  4.01 SMART Formula ... 36  4.02 Identifying Personal Goals ... 36  4.03 Identifying Law Firm Goals ... 37vi CONTENTS  4.04 Identifying Work-Life Balance Goals... 39  4.05 Action Plan... 39Part II: Marketing Paradigms 43Chapter 5Creating the Marketing Plan ... 45  5.01 Marketing Defined ... 46  5.02 Components of a Marketing Plan ... 46  5.02.1 What Is Your Current Situation?... 47  5.02.2 What Are You Trying to Accomplish? ... 48  5.02.3 Who Are Your Target Customers, or Clients?... 48  5.02.4 What Is Your Strategy for Reaching YourTarget Audience? ... 50  5.02.5 How Much Time, Staff, and Money Will Be Required? ... 53  5.02.6 How Will You Know If You Are Successful? ... 54  5.03 What Clients Want ... 54  5.04 The Marketing Mix... 56  5.05 Embrace Marketing ... 57  5.06 Action Plan... 57Chapter 6A Solo and Small-Firm Practitioner's Marketing Renaissance ... 63  6.01 Cultivate Clients ... 64  6.01.1 Step One: Make Yourself Visible ... 65  6.01.2 Step Two: Find Opportunity and Push Itinto the Pipeline ... 66  6.01.3 Step Three: Bring That Opportunity to Closure... 66  6.01.4 Step Four: Follow Up, Follow Up, Follow Up ... 67  6.01.5 Step Five: Discipline Yourself ... 68  6.02 Serve the 99 Percent ... 68  6.02.1 Guarantee Satisfaction ... 68  6.02.2 Establish Alliances ... 69  6.02.3 Embrace Technology... 69  6.03 Action Plan... 70Chapter 7Using the Internet to Market Your Legal Services ... 71  7.01 Benefits of Internet Marketing ... 72CONTENTS vii  7.02 The Law Firm Website ... 73  7.02.1 Brochureware Websites ... 73  7.02.2 Information-Hub Websites... 76  7.02.3 Websites for Conducting Private Communication ... 77  7.03 Designing and Maintaining the Firm's Website ... 78  7.03.1 Step One: Determine the Marketing Purposeof the Website ... 78  7.03.2 Step Two: Design the Layout and Content ... 78  7.03.3 Step Three: Make the Website Available to the Masses ... 79  7.03.4 Step Four: Maintain the Website... 80  7.04 Electronic Mailing Lists ... 81  7.05 LISTSERVs and Other Discussion Groups ... 82  7.06 Internet Communities ... 84  7.07 Action Plan... 84Chapter 8Using Social Media to Market Yourself ... 85  8.01 Marketing Benefits ... 86  8.02 Maximizing Social Media Use ... 87  8.03 Measuring Returns ... 87  8.04 Need for Personal Contact ... 88  8.05 Bar Association Regulation ... 89  8.06 Formulating Policies ... 90  8.07 Special Concerns About Blogging ... 90  8.07.1 Marketing Tactics ... 90  8.07.2 Technology Concerns ... 91  8.08 Action Plan... 91Chapter 9Using Business Cards, Stationery, and Print Mediato Support Rainmaking Goals ... 93  9.01 Establishing Your Firm Image ... 94  9.01.1 Selection of a Vendor ... 94  9.01.2 Graphics Issues ... 94  9.02 Business Cards ... 94  9.03 Firm Stationery ... 95  9.03.1 Maximize the Value of Your Letterhead ... 95  9.03.2 Plain Paper ... 95  9.04 Other Basic Paper Items... 96  9.05 Large Mailing Envelopes and Mailing Labels ... 96  9.06 Firm Announcements... 97  9.06.1 Envelopes ... 98  9.06.2 Announcement Content ... 98viii CONTENTS  9.07 Firm Brochures and Seminar and Direct-Mail Printing ... 99  9.07.1 Law Firm Brochures: Two-Pocket Folders ... 100  9.07.2 Law Firm Brochures: Alternativesto Two-Pocket Folders... 100  9.08 Action Plan... 101Chapter 10Branding ... 103  10.01 Unique Selling Points ... 104  10.02 Internal Acceptance ... 105  10.03 Management and Marketing Issues... 105  10.03.1 Strategic Marketing Plan ... 106  10.03.2 Marketing Costs ... 107  10.03.3 Lawyer Time and Activities... 108  10.03.4 Negative Fallout ... 108  10.03.5 Firm Leadership ... 110  10.04 Why Brand? ... 110  10.05 Action Plan... 111Part III: Marketing Beyond Advertising 113Chapter 11Rules for Improving Client Relations ... 115  11.01 Believe That the Client Is Number One ... 116  11.02 Return Phone Calls ... 117  11.03 Make Sure That Staff Members Knowthe Names of Clients... 117  11.04 Communicate Regularly with Clients ... 117  11.05 Build a Team Concept ... 118  11.06 Make the Client Feel Like Part of the Team ... 118  11.07 Visit Clients ... 119  11.08 Advise Clients About Changesin the Law That Impact Them ... 120  11.09 Be Realistic in Forecasting Work ... 120  11.10 Ask Clients for Feedback ... 121  11.11 Action Plan... 121Chapter 12Listening to Clients ... 123  12.01 The Client Satisfaction Survey ... 124  12.01.1 Survey Types ... 124  12.01.2 Written Survey... 125CONTENTS ix  12.01.3 Telephone Survey ... 125  12.01.4 In-Person Survey... 126  12.02 Presentation Skills... 127  12.03 Listening Techniques ... 127  12.03.1 Active Listening... 127  12.03.2 Gender Listening... 128  12.03.3 Paying Attention to Nonverbal Communication... 128  12.04 It Pays to Ask Questions ... 129  12.05 Following Up ... 130  12.06 Action Plan... 131Part IV: Financial Management 135Chapter 13Creating the Financial Plan ... 137  13.01 Key Financial Terms ... 138  13.02 Introduction to Cash Flow ... 140  13.03 Creating the Collected Revenue Cash Flow Form ... 141  13.03.1 Row 1: Cash Retainers Collected for General Account... 142  13.03.2 Row 2: Transfer of Funds fromTrust Account per Client Instructions... 142  13.03.3 Row 3: Contingency Fees Collected ... 143  13.03.4 Row 4: Collected Accounts Receivable ... 143  13.03.5 Row 5: Funds Collected from Sale of Assets... 144  13.03.6 Row 6: Miscellaneous Collected Funds ... 144  13.03.7 Row 7: Total Operating Funds Collected ... 144  13.03.8 Final Rows ... 144  13.04 Creating the Paid Expenses Cash Flow Form ... 144  13.04.1 Row 1: Employee Salaries ... 146  13.04.2 Row 2: Employee Taxes ... 146  13.04.3 Row 3: Partner Draws\/Shareholder Salaries ... 147  13.04.4 Row 4: Rent ... 147  13.04.5 Rows 5, 6, and 7: Insurance ... 147  13.04.6 Row 8: Marketing and Public Relations ... 148  13.04.7 Rows 9 and 10: Office Expenses ... 148  13.04.8 Row 11: Professional Dues... 148  13.04.9 Row 12: Continuing Legal Education ... 149  13.04.10 Row 13: Library ... 149  13.04.11 Row 14: Professional Services ... 149  13.04.12 Row 15: Travel and Entertainment... 149  13.04.13 Row 16: Loan Repayments ... 149  13.04.14 Row 17: Total Operating Expenditures ... 149x CONTENTS  13.05 Creating the Summary Cash Flow Form ... 149  13.05.1 Row 1: Beginning Cash Balance ... 150  13.05.2 Rows 2 and 3: Increases and Decreases in Cash ... 150  13.05.3 Row 4: Cash Balance... 150  13.05.4 Row 5: Short-Term Loans... 150  13.05.5 Row 6: Cash Available ... 151  13.05.6 Row 7: Capital Expenditures... 151  13.05.7 Row 8: Balance of Cash ... 151  13.05.8 Row 9: Long-Term Loans... 151  13.05.9 Row 10: Free Cash Flow... 151  13.05.10 Row 11: Savings... 151  13.05.11 Row 12: Net Free Cash Flow ... 152  13.05.12 Row 13: Extraordinary Use of Cash Flow ... 152  13.05.13 Row 14: Monthly Cash Totals ... 152  13.05.14 Addressing the Issue of Negative Numbers... 152  13.06 Final Thoughts on Cash Flow Plans ... 153  13.07 Action Plan... 153Chapter 14Methods of Determining Revenue... 157  14.01 Revenue Pattern Analysis ... 158  14.02 Turnover Ratio... 158  14.03 Aging Analysis ... 159  14.04 Payment Pattern Analysis ... 160  14.05 Action Plan... 161Chapter 15Pricing Legal Services ... 165  15.01 Basic Ways to Set Prices... 166  15.01.1 Cost-Plus Pricing... 166  15.01.2 Market Pricing ... 168  15.02 Specific Pricing Methods: Hourly Rate Pricing ... 169  15.03 Specific Pricing Methods: Alternativesto Hourly Rate Pricing... 170  15.03.1 Blended Hourly Rate ... 170  15.03.2 Fixed or Flat Fee ... 171  15.03.3 Value Pricing ... 171  15.03.4 Contingent\/Percentage Fee... 172  15.03.5 Premium Pricing ... 173  15.03.6 Retainer... 173  15.04 The Future of the Billable Hour ... 173  15.05 Cost Disbursements as an Element of Pricing ... 174CONTENTS xi  15.06 The Use of Nonlawyers ... 175  15.07 Price Sensitivity and Raising Rates ... 177  15.08 Action Plan... 177Chapter 16The Billing Process ... 179  16.01 Importance of Billing Process ... 179  16.02 Clients and the Billing Process ... 180  16.03 Who Should Do the Billing? ... 180  16.04 What Should Bills Look Like and Contain? ... 181  16.04.1 Appearance ... 181  16.04.2 Content ... 181  16.05 When Should Bills Be Prepared? ... 182  16.06 When Should Bills Be Sent? ... 182  16.07 Responses from Clients ... 183  16.08 Action Plan... 183Chapter 17Credit and Collections ... 189  17.01 Giving Credit Where Credit Is Due... 190  17.01.1 Approve Clients... 190  17.01.2 Determine Credit Limits ... 190  17.01.3 Set Interest Rates ... 191  17.02 Collecting Your Money ... 191  17.03 Steps to Decreasing the Need to Worry About Collections . . 192  17.03.1 Fees and Budgets... 192  17.03.2 Other Communication Considerations ... 192  17.03.3 Retainers ... 193  17.03.4 The Billing Cycle ... 193  17.03.5 Time Your Statements... 194  17.03.6 Make It Easy to Pay ... 194  17.03.7 Discounts for Timely Payment ... 194  17.04 Steps to Increasing Your CollectionsWhen Clients Don't Pay ... 194  17.04.1 Communication... 195  17.04.2 Dial-and-Smile\"... 195  17.04.3 Plan for Payment... 197  17.04.4 Last Resorts ... 197  17.05 Action Plan... 197Chapter 18Banks and Loans ... 199  18.01 Financial Needs... 200xii CONTENTS  18.02 Types of Loans... 202  18.03 Selecting a Bank ... 202  18.04 How a Bank Selects Borrowers ... 203  18.04.1 Areas of Concern... 204  18.04.2 The Four C's... 204  18.04.3 Documents That the Bank Wants to See ... 206  18.04.4 Additional Information to Discuss with the Bank... 206  18.05 Developing a Good Relationship with the Banker ... 207  18.06 Action Plan... 207Chapter 19Equipment Lease Financing ... 209  19.01 Advantages of Leasing ... 210  19.01.1 Leasing Is Flexible and Practical... 210  19.01.2 Leasing Is Cost-Effective ... 210  19.01.3 Leasing Has Tax Advantages ... 211  19.01.4 Leasing Helps Conserve Operating Capital ... 211  19.02 Other Leasing Considerations ... 211  19.02.1 Types of Leases ... 211  19.02.2 Approval Decisions... 212  19.02.3 Property Taxes ... 213  19.02.4 Use Taxes ... 213  19.02.5 Insurance ... 213  19.02.6 Personal Guarantee... 214  19.02.7 Rentals... 214  19.02.8 Lease Rates ... 214  19.02.9 Warranties... 214  19.02.10 Soft Costs ... 214  19.02.11 Maintenance Contracts... 215  19.02.12 Leasing and Rapid Changes in Technology ... 215  19.02.13 Early Buyouts and the Rule of 78s\" ... 216  19.03 Action Plan... 217Chapter 20Risk Management for Lawyers ... 219  20.01 Insurance Needs ... 219  20.01.1 Property and General Liability Insurance ... 220  20.01.2 Cyberinsurance ... 221  20.01.3 Life Insurance ... 221  20.01.4 Disability Insurance ... 221  20.01.5 Health Insurance ... 221  20.01.6 Errors and Omissions Insurance ... 222  20.01.7 Employment Practices Liability Insurance ... 222CONTENTS xiii  20.01.8 Personal Auto Insurance ... 223  20.01.9 Employee Benefits... 223  20.02 Disaster-Recovery Plan ... 223  20.02.1 Create a Task Force ... 223  20.02.2 Create a Management Structure ... 224  20.02.3 Create a Communication System ... 224  20.02.4 Test the Efficacy of the Plan... 225  20.02.5 The Plan in Action... 225  20.03 Action Plan... 225Chapter 21Client Trust Accounting the Easy Waywith QuickBooks ... 227  21.01 IOLTA Basics ... 228  21.02 Rule of Five\" ... 229  21.03 Accounting Theory... 230  21.04 QuickBooks for Windows ... 230  21.05 Summary of Tasks ... 232  21.05.1 Receiving Funds ... 232  21.05.2 Disbursing Funds ... 232  21.05.3 Reports ... 233  21.06 Action Plan... 236Chapter 22Improving Your Bottom Line... 237  22.01 Banking ... 237  22.02 Office Services ... 240  22.03 Rent ... 240  22.04 Diversity... 241  22.05 Revenues Versus Expenses ... 241  22.06 Personal\/Professional Expense Hierarchy ... 242  22.07 Action Plan... 243Chapter 23Playing the Slow Economy Game ... 245  23.01 Temporary Slowdown ... 246  23.02 Downsizing ... 246  23.03 Demerger ... 247  23.04 Liquidation ... 247  23.05 The Great Recession ... 247  23.06 Action Plan... 248xiv CONTENTSPart V: Employee Issues 249Chapter 24Hire Is Not a Four-Letter Word\" ... 251  24.01 Determining Your Staffing Needs ... 252  24.02 Considering Preemployment Consultation ... 252  24.03 Writing the Job Description... 253  24.03.1 Legal Assistant... 253  24.03.2 Legal Secretary... 254  24.03.3 Paralegal (Certificated)... 254  24.03.4 Independent Contractor... 255  24.04 Choosing an Advertising Venue... 256  24.05 Setting Up a Screening Funnel ... 256  24.06 Preparing Before the Interview ... 257  24.07 Conducting the Face-to-Face Interview ... 258  24.07.1 Do's and Don'ts of Interviewing ... 259  24.07.2 Sample Questions ... 260  24.08 Hiring Temporary Employees ... 262  24.09 Action Plan... 262Chapter 25The Law Office as Equal Opportunity Employer:Rights, Risks, and Responsibilities ... 265  25.01 The Foundation of Equal Employment Opportunities... 266  25.01.1 Areas of Concern... 266  25.01.2 Defenses to Discrimination Charges ... 268  25.02 The Legal Framework ... 268  25.02.1 Title VII of the Civil Rights Act of 1964... 269  25.02.2 Age Discrimination in Employment Act of 1967 ... 271  25.02.3 Older Workers Benefit Protection Act of 1990 ... 272  25.02.4 1990 Americans with Disabilities Act ... 272  25.02.5 Family and Medical Leave Act of 1992 ... 275  25.02.6 Comparison\/Contrast of FMLA and ADA... 276  25.03 Preemployment Selection ... 276  25.03.1 Recruitment and Advertising ... 276  25.03.2 Criminal Background Screeningand\/or Credit Checks ... 279  25.03.3 The Personal Interview ... 280  25.04 Discrimination in the Workplace ... 280  25.04.1 Sex Discrimination ... 280  25.04.2 Age Discrimination ... 282CONTENTS xv  25.04.3 Religious Discrimination ... 283  25.04.4 Disability Discrimination... 283  25.05 Action Plan... 286Chapter 26Conducting Effective Performance Appraisalsin a Law Office Setting... 287  26.01 Setting Objective Performance Standards... 288  26.01.1 Purpose ... 288  26.01.2 Specifics of Creating a Standards-BasedAppraisal System ... 288  26.02 Specific Performance Appraisal Considerations ... 290  26.03 Conducting a Performance Appraisal Conference ... 291  26.04 Action Plan... 292Chapter 27Preventing Workplace Harassment and Retaliation in the Law Office ... 293  27.01 What Is Workplace Harassment? ... 294  27.01.1 Harassment ... 294  27.01.2 Sexual Harassment ... 295  27.02 Myths and Facts About Workplace Harassment ... 297  27.03 High-Tech Workplace Harassmentand Abuses of Electronic Messaging... 298  27.03.1 Unwelcome E-Mail Messages ... 300  27.03.2 Myths About Explosive E-Mail... 300  27.03.3 Reasons for Monitoring Employee E-Mail ... 301  27.03.4 Development of an E-Mail Monitoring Policy ... 302  27.03.5 Enforcement of the E-Mail Monitoring Policy ... 303  27.03.6 Limits on Employees' Privacy... 304  27.04 Retaliation as a Separate Form of Discrimination ... 305  27.05 Responsibilities of Supervisors... 306  27.06 Developing Enforceableand DefensiblePolicies... 307  27.06.1 Clear and Effective Reporting Procedures ... 307  27.06.2 Effective Training to Avoid Other Liabilities ... 308  27.06.3 Training Guidelines ... 309  27.07 Action Plan... 311Chapter 28Should You Hire an Executive Director?... 313  28.01 The Executive Director's Job... 314  28.02 A Profit Center for the Firm ... 314  28.03 Measuring Benefits ... 315  28.04 Action Plan... 315xvi CONTENTSPart VI: Technology 317Chapter 29Technology and the Legal Information Age... 319  29.01 The Open-Access Movement ... 320  29.01.1 Open-Access Legal Portals ... 320  29.01.2 Government Portals ... 323  29.01.3 Collaborative Websites ... 323  29.02 E-Books... 324  29.02.1 Pros and Cons ... 325  29.02.2 E-Book Purchases ... 326  29.02.3 E-Book Cost and Licensing Considerations ... 327  29.02.4 A Possible Future Model for E-Books ... 327  29.03 Going Mobile: Apps ... 328  29.03.1 Ready Reference Apps ... 329  29.03.2 Legal Research ... 329  29.03.3 Legal Publisher Apps ... 330  29.03.4 Productivity ... 331  29.03.5 Trial Practice... 332  29.03.6 Keeping Current ... 333  29.04 Improvements in Legal Databases... 333  29.05 Action Plan... 335Chapter 30Financial and Ethical Implications of Technology ... 337  30.01 Financial Implications of Technology ... 338  30.01.1 ROI and Cash Flow... 338  30.01.2 ROI and the Replacement Cycle... 338  30.01.3 ROI and Financing ... 339  30.01.4 ROI and Efficiency ... 340  30.02 Ethical Implications of Technology ... 341  30.02.1 Meet the Standard of Care... 342  30.02.2 Safeguard Files... 342  30.02.3 Maintain Confidentiality ... 343  30.03 Action Plan... 344Part VII: Operating Your Law Practice 345Chapter 31A Checklist for Moving Your Law Firm ... 347  31.01 The Decision to Move ... 348  31.01.1 Establish an Initial Timeline ... 348  31.01.2 Locate New Space ... 348CONTENTS xvii  31.01.3 Negotiate for New Space ... 349  31.01.4 Set a Moving Date... 349  31.01.5 Develop a Moving Budget... 350  31.02 New-Space Planning ... 350  31.02.1 Plan New-Space Improvements ... 350  31.02.2 Establish What Goes Where ... 350  31.02.3 Determine Location of Telephone,Electrical, and Computer Hookups... 351  31.03 Premove Planning... 351  31.03.1 Create a Move Manual ... 351  31.03.2 Solicit Moving Bidsand Hire a Moving Company ... 351  31.03.3 Factor in Lead Time for OrderingFurniture, Equipment, and Supplies... 352  31.03.4 Order Printed Firm Materials ... 352  31.03.5 Order Packing Supplies ... 352  31.03.6 Schedule Telephone and Computer Services ... 353  31.03.7 Handle Other Notifications ... 353  31.03.8 Set Up Tagging\/Labeling Plan ... 354  31.03.9 Assign New Parking Cards and Building Passes... 355  31.03.10 Review Vacations and Personal Days ... 355  31.03.11 Schedule Premove Meetings ... 355  31.03.12 Schedule Premove Inspections of New Space ... 355  31.03.13 Schedule an All-Hands Space Visit ... 356  31.03.14 Obtain Acknowledgments ... 356  31.04 The Move ... 356  31.04.1 Publish the Moving Schedule ... 356  31.04.2 Appoint Move Coordinators ... 356  31.04.3 Post Color-Coded Floor Plans... 356  31.04.4 Determine Optimum Order ... 356  31.04.5 Schedule Technicians\/Maintenance Staff ... 357  31.04.6 Address Security Issues ... 357  31.05 After the Move ... 357  31.05.1 Clean Up Old Space ... 357  31.05.2 Inspect Old Space with Landlord... 357  31.05.3 Obtain Certification and Release of Old Space ... 357  31.06 Action Plan... 357Chapter 32Your Own Island: Opening a Home-Based Practice... 363  32.01 Packing for Your Trip to the Island ... 364  32.01.1 Computer ... 364  32.01.2 Internet Connectivity ... 365xviii CONTENTS  32.01.3 Printer\/Scanner\/Copier\/Fax Machine ... 365  32.01.4 Smartphone ... 365  32.01.5 Software Program ... 366  32.01.6 Online Services ... 366  32.01.7 Office Furniture ... 366  32.02 Crew on the Island ... 366  32.03 Ethics of the Island ... 367  32.03.1 Service ... 367  32.03.2 Quality ... 368  32.03.3 Confidentiality... 368  32.04 Happily Stranded on the Island ... 368  32.05 Action Plan... 368Chapter 33Case Study: Starting a Family Law Practice ... 369  33.01 The Advice... 370  33.01.1 Do You Really Want Your Own Firm? ... 370  33.01.2 Profiling the Desired Practice ... 371  33.01.3 Selecting the Location of the Practice ... 372  33.01.4 Staff Considerations ... 374  33.01.5 Equipment Considerations ... 374  33.01.6 Promoting the New Practice ... 374  33.01.7 Expansion from Solo Practice to Partnership ... 376  33.02 Implementation... 377  33.02.1 Profiling My Firm ... 377  33.02.2 Selecting My Office ... 377  33.02.3 Staffing and Equipping My Office ... 378  33.02.4 Outlining a Business Plan ... 378  33.02.5 Embracing the Opportunity to Grow ... 379  33.02.6 Where I Am Today ... 380  33.03 Action Plan... 381Chapter 34Overcoming Stress in Your Legal Career ... 383  34.01 Prioritize... 384  34.02 Ten Steps to Organization ... 385  34.02.1 Step One: Unclutter Your Office ... 385  34.02.2 Step Two: Set Up a 43\" System ... 386  34.02.3 Step Three: Employ a U-Shaped Office Layout ... 387  34.02.4 Step Four: Spend Time on Daily Planning ... 387  34.02.5 Step Five: Incorporate PWT... 388  34.02.6 Step Six: Prepare a Weekly To-Do List... 388CONTENTS xix  34.02.7 Step Seven: Manage Interruptions ... 388  34.02.8 Step Eight: Assign NumericalTime Frames for Requests ... 389  34.02.9 Step Nine: Conduct Efficient Group Meetings... 389  34.02.10 Step Ten: Conduct One-to-One Briefings ... 390  34.03 What Not to Do... 390  34.04 Good Stress ... 391  34.05 Action Plan... 391Appendix A: Cash Flow Projection Forms ... 393Appendix B: Monthly Accounts Receivable Aging Analysis... 397Appendix C: Profit and Loss Statement ... 401Appendix D: Budget Recap Revenue and Expense Forms ... 405Appendix E: General Ledger Information ... 409Appendix F: Payment Pattern Analysis... 415Appendix G: Comparison of Essential Provisions of the ADAand the FMLA ... 417Appendix H : Examples of Overlap and Conflict Between the ADAand the FMLA ... 421Appendix I: Employer Actions ... 425Appendix J: Effect on Workers' Compensation ... 431Appendix K: Preemployment Inquiries ... 435Index ... 439","brand":"American Bar Association","offers":[{"title":"Default Title","offer_id":49533714727255,"sku":"9781627223515","price":124.66,"currency_code":"GBP","in_stock":false}]},{"product_id":"the-essential-workplace-conflict-handbook-a-quick-and-handy-resource-for-any-manager-team-leader-hr-professional-or-anyone-who-wants-to-resolve-disputes-and-increase-productivity-9781632650085","title":"The Essential Workplace Conflict Handbook: A","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eToday''s workplaces are dynamic, so it shouldn''t surprise anyone that tension can develop quickly and 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THE ESSENTIAL WORKPLACE CONFLICT HANDBOOK is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, THE ESSENTIAL WORKPLACE CONFLICT HANDBOOK will help employees, managers at all levels and business owners answer the following important questions:What''s changing in the workplace and the workforce today?Are the right issues being addressed?How can we create more options to solve conflicts?What''s my conflict style and why is it important?How should I set and manage expectations?What happens when disruptive behaviour gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It, also, gives the organisation a plan for what it can do to foster a tension-free workplace.","brand":"Red Wheel\/Weiser","offers":[{"title":"Default Title","offer_id":49533935485271,"sku":"9781632650085","price":10.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781632650085.jpg?v=1731892870"},{"product_id":"you-raised-us-now-work-with-us-millennials-career-success-and-building-strong-workplace-teams-9781634252812","title":"You Raised Us, Now Work With Us: Millennials,","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eMillennials are often stereotyped, they are \"entitled,\" seek promotions prematurely, and require constant praise. They see themselves, however, buried in historically high student debt and thwarted by an outdated workplace structure. This ground-breaking book is an indispensable resource to help Millennials, Gen Xers and Baby Boomers create a more effective work environment. Beautifully written, the book separates myths from reality, and provides practical advice, based on detailed research, to strengthen intergenerational teams and develop the next generation of talented leadership.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003eSince the original hardcover release, the book has received accolades from the media and from experts on generational issues. “Read this book if you want to get beyond stereotypes and understand millennials and the workplace.  Lauren Rikleen provides terrific practical insight that will help employers harness the talent of millennials in the workplace.  Whether you are a parent, an educator, or an employer, this book will help you understand the dynamics of the millennial generation. Buy the book. Give it to your friends. They will thank you.”\u003c\/em\u003e \u003c\/p\u003e\u003cp\u003e —David P. Angel, President, Clark University\u003c\/p\u003e\u003cp\u003e\u003cem\u003e“Rikleen takes on the mythology that Millennials are soft and entitled and turns it on its head. With original research and a wealth of fresh and powerful voices, she draws a more complex and nuanced portrait of a young, tech-savvy, highly skilled and dedicated generation with a different definition of success. That they put more stock in efficiency, quality and performance, rather than in the ‘tried and true’ long hours of face time in the office is, Rikleen points out, something not to be denigrated, but celebrated. Essential Reading for employers, employees, and parents of any generation.”\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e—Brigid Schulte, author of the New York Times bestselling “Overwhelmed: Work, Love and Play when No One has the Time,” long-time, Pulitzer Prize winning journalist and director of the Better Life Lab at New America\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"It is easy to simply write that Millennials are entitled. It is much harder to write a nuanced portrait that accurately captures the complexities of the Millennial Generation, but that's precisely what Lauren Rikleen has done in You Raised Us - Now Work with Us\u003c\/em\u003e.\"\u003c\/p\u003e\u003cp\u003e— Keli Goff, author of Party Crashing: How the Hip-Hop Generation Declared Political Independence\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"If you look at the organizational pyramid of many of today's companies and apply a generational label to each typical level in the hierarchy you will generally find 'boomers'in top management, 'Gen Xrs' in middle management and Millennials' in lower management. It is in the latter group where a majority of day-to-day client contact occurs. In my former company, a global financial services organization of more than 30,000 people, I, and 10 other boomers focused on strategic decisions; roughly 1,000 Gen X middle managers transformed those decisions into local actions; and all the rest, roughly 29,000 out of 30,000, most of whom were under 30, delivered our products and services to our customers, working with them every day, and shaping their opinion of our company.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eThese groups do not think alike. As a leader it is critical to understand how they are not alike, and to harness that knowledge for the greater good of the enterprise, as well as for each member of these groups. That understanding can clearly be found in Lauren Rikleen's book. It is a must read for those making major decisions for their companies. Understanding how those decisions will be executed means understanding who will execute them. That understanding can start here.\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e—Ron Logue, former CEO, State Street Corporation\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"There is a long tradition of the older generation misunderstanding and denigrating the younger generation, but it need not always be so. Lauren Rikleen presents a healthy alternative to this pattern in her wise and informative book. Drawing on her own research as well as other studies, and presenting survey findings along with individual perspectives, she explains today's emerging adults to their potential employers and colleagues, to the benefit of both sides. This book provides a road map toward a workplace that is not only more productive but more harmonious and humane.\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e—Dr. Jeffrey Jensen Arnett, Clark University, co-author (with Elizabeth Fishel) of When Will My Grown-Up Kid Grow Up?\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Generational differences are causing uncertainty and strife in the uncharted waters of the digital economy, but they don't have to. In You Raised Us – Now Work With Us, Lauren Rikleen does a brilliant job of outlining the nuances behind many of the stereotypes that befall Boomers, Gen Xers and Millennials – particularly critical as more Millennials enter the workforce at the same time Boomers are delaying their retirements. Her book paves the way for workers of all ages to not just tolerate generational differences, but thrive by embracing the best of them. Backed by data and powerful anecdotes, Rikleen has written the manual we need to redefine team effectiveness and workplace success for the new millennium\u003c\/em\u003e.\"\u003c\/p\u003e\u003cp\u003e—Jenny Blake, author of Life After College\u003c\/p\u003e","brand":"American Bar Association","offers":[{"title":"Default Title","offer_id":49533978771799,"sku":"9781634252812","price":14.26,"currency_code":"GBP","in_stock":false}]},{"product_id":"cybersecurity-for-the-home-and-office-the-lawyers-guide-to-taking-charge-of-your-own-information-security-9781634259071","title":"Cybersecurity for the Home and Office: The","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eWhy this book?   Most have neither considered, nor know how “cyber secure” they are. For the majority who are not information technology (IT) professionals, the idea of delving into the technical details of secure computing can create apprehension and confusion. Some people think that if their email system works, and if their documents are accessible, then why bother making any security improvements to their system, which might create complications or cost time and money. Some would prefer not to know the cybercrime risks they are facing, or just haven’t thought about it. Cybersecurity is more, though; it is also about protecting data from risks other than cybercrime, such as unanticipated IT issues, hard-drive crashes, house fires, and other incidents. Beyond security, this book will also provide information to use computers and data more efficiently.   No matter an individual's level of comfort or experience with computers, this book will help recognize when electronic “doors” are open to cybercriminals, and aid in fully appreciating why certain security steps need to be taken. 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This book will help you locate and use:      Legal portals and directories (government, academic, and commercial);   Case law databases (government and commercial);   Federal Statutory research;   Federal, legislative, and congressional materials;   Starting points for state, local, territorial, and tribal law;   Foreign, international, and comparative law resources;   And more!","brand":"American Bar Association","offers":[{"title":"Default Title","offer_id":49534237049175,"sku":"9781641056069","price":84.77,"currency_code":"GBP","in_stock":false}]},{"product_id":"a-lawyer-s-guide-to-mass-torts-establish-your-legacy-9781642253405","title":"A Lawyer’s Guide To Mass Torts: Establish Your","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThis comprehensive collection of business advice, technological guidance, and practical instruction on how to find success in the world of mass torts is, quite simply, unlike any other mass tort book available today. \u003cbr\u003e It compiles―in one single, easily digestible volume―a comprehensive array of wisdom from the most successful lawyers in the field as well as targeted advice from bleeding-edge technologists, financiers, and industry thought leaders. \u003cbr\u003e The result is a one-of-a-kind road map for growth, which will help lawyers in other fields confidently migrate into mass torts while improving the business operations of those already working in the field. 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Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization.\" -Peggy Milford, former CEO, US West Business Resources","brand":"Puddle Dancer Press","offers":[{"title":"Default Title","offer_id":49535921553751,"sku":"9781892005250","price":16.16,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781892005250.jpg?v=1731900128"},{"product_id":"the-momentous-uneventful-day-a-requiem-for-the-office-9781950354733","title":"The Momentous, Uneventful Day: A Requiem for the","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Scribe Us","offers":[{"title":"Default Title","offer_id":49536432406871,"sku":"9781950354733","price":13.6,"currency_code":"GBP","in_stock":false}]},{"product_id":"praxishandbuch-powerpoint-prasentation-inhalte-sinnvoll-strukturieren-charts-professionell-gestalten-zuschauer-uberzeugen-und-begeistern-9783409119016","title":"Praxishandbuch PowerPoint-Präsentation: • Inhalte","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eErstmals alles in einem Buch: PowerPoint schnell beherrschen und überzeugend präsentieren!\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Eine gelungene Präsentation ist mehr als eine Reihe bunter Charts. [...] Dieser Praxisleitfaden ist das erste Werk, das Ihnen all diese Inhalte bietet.\" Die Büroberufe, 07\/2003\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e· Die mentale Einstimmung  · Zehn Schritte zu einer erfolgreichen Präsentation  · Die Auswahl des richtigen Mediums  · Strukturieren der Präsentation  · Grundlagen der PowerPoint-Funktionen  · Der Präsentationsentwurf  · Ausarbeitung der Präsentation  · Präsentation und Auftritt synchronisieren   · Umgang mit Fragen und Zwischenrufen","brand":"Gabler","offers":[{"title":"Default Title","offer_id":50470847447383,"sku":"9783409119016","price":42.74,"currency_code":"GBP","in_stock":false}]},{"product_id":"remote-working-9781032161037","title":"Remote Working","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThe coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. \u003c\/p\u003e\u003cp\u003eMany employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely  at home, in the local café, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. \u003c\/p\u003e\u003cp\u003eIt will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of ho\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\"Of all the changes that COVID-19 has demanded, the rise of remote working is among the most likely to stick long term. This excellent book gives an accessible yet thoroughly research-based account of the key issues – from the historical development of remote working, to the forms it takes (including hybrid working) and the implications for people management and quality of working life\". \u003cstrong\u003eJonny Gifford\u003c\/strong\u003e, \u003cem\u003eSenior Advisor for Organisational Behaviour, Chartered Institute of Personnel and Development\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\"The author’s 25 years of seminal scholarship on homeworking gives credibility and authority to his reflections on the nature of remote working in the post-pandemic era. This is a concise and essential book for researchers, employers and remote-working employees\". \u003cstrong\u003eBrendan Burchell,\u003c\/strong\u003e \u003cem\u003eProfessor of Sociology, University of Cambridge, UK\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\"This book offers an excellent resource for those researching or interested in learning more about remote and hybrid working. With relevance to academics, practitioners, policy-makers and students, this book provides important insights into historical and current trends, impacts for employees and employers, and the potential future of work. In the spirit of hybrid working don’t just buy one copy of this book, buy two, one for when you are working at the office and one for when you are working at home!\" \u003cstrong\u003eDan Wheatley\u003c\/strong\u003e, \u003cem\u003eReader in Business and Labour Economics, University of Birmingham, UK\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\"This is an excellent exposition of the history, present and future of remote working based on robust research evidence. A must read for anyone interested in how the changing location of work affects our lives\". \u003cstrong\u003eYing Zhou\u003c\/strong\u003e, \u003cem\u003eProfessor of Human Resource Management, University of Surrey, UK\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1: Setting the Scene 2: Defining Remote 3: Trends in Remote 4: Remote Working and the Employer 5: Remote Working and the Employee 6: The Future of Remote Working\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":51018872750423,"sku":"9781032161037","price":28.83,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781032161037.jpg?v=1791469104"},{"product_id":"solving-the-strategy-delusion-9781349999941","title":"Solving the Strategy Delusion","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy.\u003c\/p\u003e \u003cp\u003eKevin Roberts, CEO Worldwide of Saatchi \u0026amp; Saatchi\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges.\u003c\/p\u003e \u003cp\u003eFons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business\u003c\/p\u003e \u003cp\u003eThis remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely.\u003c\/p\u003e \u003cp\u003eTony Gillies; Editor in Chief, Australian Associated Press\u003c\/p\u003e \u003cp\u003eDon't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment.\u003c\/p\u003e \u003cp\u003eJames Sutherland; Chief Executive Officer, Cricket Australia\u003c\/p\u003e \u003cp\u003eDon't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen!\u003c\/p\u003e \u003cp\u003eProfessor Philip Dewe; Birkbeck, University of London\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference!\u003c\/p\u003e \u003cp\u003eSanjay Mathur; Vice President, India \u0026amp; ASEAN, Foseco at the Vesuvius Group\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen.\u003c\/p\u003e \u003cp\u003ePaul Baxter; Chief Executive and National Commander, New Zealand Fire Service\u003c\/p\u003e \u003cp\u003eAlmost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them!\u003c\/p\u003e \u003cp\u003eProfessor Stewart Clegg; University of Technology, Sydney\u003c\/p\u003e \u003cp\u003eYou are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there!\u003c\/p\u003e \u003cp\u003eRick Denekamp; Vice President, Trade \u0026amp; Commodity Finance, ING Bank, Netherlands\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment.\u003c\/p\u003e \u003cp\u003eZeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne\u003c\/p\u003e \u003cp\u003eDr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended!\u003c\/p\u003e \u003cp\u003eDarryl McDonough; Former Chief Executive Partner, Clayton Utz\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you.\u003c\/p\u003e \u003cp\u003eGrant Rickard; Vice President, Systems Support - Europe, Middle East \u0026amp; Africa, Oracle\u003c\/p\u003e \u003cp\u003eHow do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders.\u003c\/p\u003e \u003cp\u003eChristian Overgaard; President Danfoss China\u003c\/p\u003e \u003cp\u003eIf we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must.\u003c\/p\u003e \u003cp\u003eMick Crowe; Managing Director, G\u0026amp;S Engineering Services\u003c\/p\u003e \u003cp\u003eSolving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature.\u003c\/p\u003e \u003cp\u003eRita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal\u003c\/p\u003e \u003cp\u003eStrategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly!\u003c\/p\u003e \u003cp\u003eJonathan Sampson; Regional Director, Hays, Japan\u003c\/p\u003e \u003cp\u003eThe book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own!\u003c\/p\u003e \u003cp\u003eTHE TIMES Book of the Week\u003c\/p\u003e \u003cp\u003eWritten concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership\u003c\/p\u003e \u003cp\u003eThe Irish Times\u003c\/p\u003e \u003cp\u003eStigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business\u003c\/p\u003e \u003cp\u003eElite Business Magazine (UK)\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. 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Over the last decade, countries around the world have undertaken reforms with the aim of improving the relevance and effectiveness of public services and the quality of public sector management.  Integrating Performance and Budgets showcases attempts by federal and state governments, as well as a mix of developed and developing countries, to introduce performance or results-oriented budgeting and management as a means to support better decision making and accountability.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eChapter 1 1. The Budget Office of Tomorrow Chapter 2 2. Linking Performance and Budgeting: Opportunities in the Federal Budget Process Chapter 3 3. Staying the Course: The Use of Performance Measurement in State Governments Chapter 4 4. Moving from Outputs to Outcomes: Practical Advice from Governments Around the World Chapter 5 5. Performance Budgeting: How NASA and SBA Link Costs and Performance","brand":"Rlpg\/Galleys","offers":[{"title":"Default Title","offer_id":51037627613527,"sku":"9780742558328","price":43.2,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780742558328.jpg?v=1791464774"},{"product_id":"passive-addiction-or-why-we-hate-work-9780761861638","title":"Passive Addiction or Why We Hate Work","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis work examines various organizational problems that contribute to the phenomenon of passive addiction. Future technological and economic changes may lead to the emergence of active addiction, a state of work that is blended with life and is actively embraced by the worker with a spirit of creativity and innovation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eThis text allows [one] to take a critical look at organizations . . . without sacrificing excellent coverage of basic organizational communication research on topics like leadership, relationships, and identification. -- John C. Meyer, PhD, professor of communication and author of Kids Talking: Learning Relationships and Culture with Children\u003cbr\u003eThe authors demonstrate a command of classic and contemporary literature and a compelling vision for new understandings and possibilities. -- John Nicholson, PhD, associate professor of communication, Mississippi State University\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction  Chapter One: Passive Addiction: Symptom of a Deep and Prevalent Organizational Problem DEFINING PASSIVE ADDICTION ILLUSTRATING PASSIVE ADDICTION CAUSALITY OF PASSIVE ADDICTION COST OF PASSIVE ADDICTION SUMMARY REFERENCES  Chapter Two: The Dichotomization of Work and Life WHY AND HOW WE IDENTIFY WITH ORGANIZATIONS THE PARADOX OF WORK AND LIFE FINDING BALANCE SUMMARY REFERENCES  Chapter Three: The Bad Economics of the Contemporary System of Evaluation PREVALENCE OF EVALUATION JUSTIFICATION OF EVALUATION LACK OF STUDY ON THE IMPACT OF EVALUATION ON EMPLOYEE MOTIVATION THE LOGIC OF NUMBERS COMPETITION, FALSE SCARCITY, AND MOTIVATION WASTE DUE TO INVALID OR PRO FORMA EVALUATION INEQUITY IN CERTAIN EVALUATION SUMMARY REFERENCES  Chapter Four: The Divorce Between Purpose and Action WHY PURPOSE ILLUSTRATIONS AND CAUSALITY OF THE DIVORCE BETWEEN PURPOSE AND ACTION COST OF THE DIVORCE BETWEEN ACTION AND PURPOSE SUMMARY REFERENCES  Chapter Five: The Paradox Between Extrinsic Order and Intrinsic Chaos THE SEARCH FOR ORDER THE FUNCTION OF ORDER ORGANIZATIONAL MECHANISMS FOR ORDER A CLASSIFICATION OF DIFFERENT TYPES OF ORDER CHAOS LATENT IN PHENOMENAL ORDER NOUMENAL ORDER IN PHENOMENAL CHAOS SUMMARY REFERENCES  Chapter Six: Crisis of Credibility DEFINING CREDIBILITY EMPLOYEE CREDIBILITY ORGANIZATIONAL CREDIBILITY SUMMARY REFERENCES  Chapter Seven: Leadership or Management LEADERSHIP VERSUS MANAGEMENT ORIENTATIONS OF MANAGEMENT MANAGEMENT AND PASSIVE ADDICTION SUMMARY REFERENCES  Chapter Eight: Active Addiction: Envisioning the Future of Work DEFINING ACTIVE ADDICTION WORK IN ITS NATURAL STATE FROM COMPETITION TO INNOVATION AND PERSONAL GROWTH FROM EFFICIENCY TO EFFECTIVENESS THE BLENDING BETWEEN WORK AND LIFE SUMMARY REFERENCES  Index  About the Authors","brand":"University Press of America","offers":[{"title":"Default Title","offer_id":51037875929431,"sku":"9780761861638","price":31.5,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780761861638.jpg?v=1791465924"},{"product_id":"digital-media-9781305661721","title":"Digital Media","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDIGITAL MEDIA, CONCEPTS AND APPLICATIONS, 4E prepares students for the multimedia-rich workplace by teaching them multimedia concepts as well as business-standard software applications to complete projects and solve problems. The non-software-specific text approach gives students a strong foundation in the concepts and practices of digital multimedia and allows the text to focus on the more creative end of business technology.  If needed, software-specific directions to assist in learning can be found on the website.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eUNIT I: MEDIA AND THE DIGITAL AGE. 1. Getting Started with Digital Media. 2. Ethical and Legal Issues. UNIT II: DIGITAL IMAGING AND DESIGN. 3. Image Files. 4. Digital Photography. 5. Color in Digital Media. 6. Raster Editing. 7. Vector Editing.  UNIT III: PRINT PUBLISHING. 8. Print Type. 9. Print Graphics. 10. Print Design. UNIT IV: AUDIO AND VIDEO PRODUCTION. 11. Audio. 12. Video. UNIT V: WEB PUBLISHING. 13. Web Editing. 14. Web Design. 15. Web Animation.  16. Web Media. 17. Web Standards.  UNIT VI: PRESENTATION STRATEGIES. 18. Presentation Planning.  19. Presentation Design.  20. Presentation Effects.  21. Presentation Production. UNIT VII: DIGITAL MEDIA AND THE CHANGING BUSINESS ENVIRONMENT. 22. Electronic Collaboration. 23. Project Development Team. Corporate Capstone. Appendix A: Adobe Certified Expert (ACE) Exam Guide Objectives. Appendix B: ISTE and SCANS Competencies. Appendix C: Certified Internet Webmaster (CIW). Glossary. Index.","brand":"Book Curl","offers":[{"title":"Default Title","offer_id":51039314280791,"sku":"9781305661721","price":110.24,"currency_code":"GBP","in_stock":false}]},{"product_id":"democratizing-legal-services-9781498529815","title":"Democratizing Legal Services","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cspan\u003e\u003cspan\u003eThis book responds to the common objections to alternative business structures, describes the opportunities that such structures offer, exposes how lawyer self-regulation operates to obstruct the modernization of legal services, and includes interviews with persons who have experience with alternative legal service providers in other countries.\u003c\/span\u003e\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eIn 2007 a quiet but cataclysmic event occurred in the legal world: the enactment of the UK Legal Services Act. It enabled non-lawyers to own and run legal practices. The shocks have since been felt around the world. Using forensic analysis, Snyder dissects how the legal profession has tried, and failed, to protect its monopoly as its world turned upside down. And in telling the stories of those involved, she powerfully brings it all alive. -- John A. Flood, Griffith University\u003cbr\u003eThe global acceptance of MDPs and ABS is undeniable. Laura Snyder has added her voice to those who call on the organized American legal profession to look forward and not backward regarding the business associations permitted to lawyers. She correctly concludes that unless the American legal profession acts soon, it will be alone in the world, inhibiting the capacity of American lawyers to compete in rapidly expanding global markets. Failing to act, the American legal profession will once again see change flood over the walls it erects in its misguided efforts to remain the same. -- James E. Moliterno, Washington and Lee University\u003cbr\u003eThis is an optimistic book. It sets out clearly and persuasively the case for opening up the legal market and why it should be seen as exciting, not threatening, for lawyers and clients alike. Alternative structures are not a panacea and are only a means to an end. But, by giving lawyers and others more means to deliver legal services, we should move closer to the end of democratizing the law. -- Neil Rose, Legal Futures\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface Introduction Part I: The Opposition to Alternative Structures Chapter 1: Alternative Structures will Undermine Professionalism and Ethics Chapter 2:  There Is No Way to Regulate Alternative Structures Chapter 3: The Adoption of Alternative Structures Will Jeopardize Self-Regulation of the Profession Chapter 4: There is No Demonstrated Need, Demand, or Problem Chapter 5: New Delivery Models Can be Developed Without Changing Rule 5.4 Chapter 6: The Payment of Salary is Adequate Compensation for Non-Lawyers Chapter 7: No One in Their Right Mind Would Want to Invest in a Law Firm Chapter 8: Alternative Structures Will Lead to a Consolidated Market Controlled by Large Law Firms Chapter 9: Alternative Structures Cannot Help Those Who Canot Pay for Legal Services Chapter 10: Alternative Structures Will Make Things Harder for Un- and Underemployed Lawyers Chapter 11: The Burden of Proof Has Not Been Met  Part II: The Opportunities Offered by Alternative Structures Chapter 12: Opportunities for Funding for Legal Aid Chapter 13: Opportunities for Downstream Markets and the Economy as a Whole Chapter 14: Opportunities for Lawyers Chapter 15: Opportunities for In-House Legal Departments in the Public and Private Sectors Chapter 16: Opportunities for an Improved Regulatory Approach Chapter 17: Opportunities for Failure  Part III: Access to Justice Chapter 18: Unacknowledged Complexity Chapter 19: Access to Justice Comes in All Shapes and Sizes, Sometimes Obvious and Sometimes Not Chapter 20: Unmet Need as Human Rights Crisis Part IV: The (Non)-Regulation of Legal Services and the World Stage Introduction to Part IV Chapter 21: Abdication of Regulatory Power Chapter 22: International Obligations and Commitments Chapter 23: Endless Objections and Calls for Evidence and the Lawyer Monopoly on Legal Services (Or, Having Your Cake and Eating It, Too) Chapter 24: Good Governance Requires…Actual Governance  Part V: Stories (Letting the Old Lady Scream) Chapter 25: Stories \tTom Curran, CEO, Kings Court Trust \tAlexander Hamilton, CEO, Radiant Law \tJohn Kain, Managing Director, Kain C+C \tChristopher Mills, Partner and COO, Schillings \tKen Jagger, CEO, AdventBalance \tDavid Simon, Chair, Triton Global \tLuke Geary, Managing Partner, Salvos Legal and Salvos Legal Humanitarian \tJenny Holloway, Associate Dean, Nottingham Law School and Nick Johnson, Pro Bono Director, Nottingham Law School Legal Advice Centre \tArchana Makol, Director, BT Law Ltd. \tGreg Tucker, CEO, Maurice Blackburn \tDina Tutungi, General Manager—Personal Injury Victoria, Slater and Gordon Lawyers \tJordan Mayo, Managing Director, Smedvig Capital \tElisabeth Davies, Chair, Legal Services Consumer Panel \tMichael McDevitt, Co-Founder \u0026amp; Chief Executive Officer, Tandem Legal Group \tMonica Goyal, Founder and Principal, Aluvion Law \tDavid Clementi","brand":"Lexington Books","offers":[{"title":"Default Title","offer_id":51040698270039,"sku":"9781498529815","price":42.3,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781498529815.jpg?v=1791472527"},{"product_id":"keeping-people-safe-the-human-dynamics-of-injury-prevention-9781605906768","title":"Keeping People Safe: The Human Dynamics of Injury","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eMany companies have taken steps to improve awareness and management of safety systems, yet safety directors continue to report high injury rates. In Keeping People Safe: The Human Dynamics of Injury Prevention, author Josh Williams provides safety leaders with information they can use to further reduce injuries and improve workplace safety.   This book addresses five integral components of workplace safety: Systems\/Conditions, Leadership, Behaviors, People-Factors, and Communication. It recommends strategies for every aspect of safety management from organizational commitment and safety culture to improving managerial behavior and working with union members. These recommendations are based on years of practical experience, empirical research on the human dynamics of safety, and seminal studies in social psychology on authority and conformity.   Utilizing the hugely influential and widely practiced model of Behavior Based Safety, Williams provides the safety manager with all the tools needed to lower injury rates and improve safety. Numerous charts and tables, a checklist for improving safety performance, and a foreword by world-renowned safety leader E. Scott Geller complement the text.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eFinally, in one easily read book, the tools for developing an effective organizational safety culture are explained and detailed with real world experience. This book is the guide you have been waiting for if you are starting the search for answers on influencing your company's safety culture, or if you need to evaluate your personal approach toward safety.  Dr. Williams has successfully compiled the pertinent research—dealing with both the people and the programmatic sides of the equation—and delivers an excellent resource to anyone looking to positively impact their safety culture. -- Pete Flatten, CSP, M.S., M.Ed., Health, Safety, and Environmental Manager, Ensign\u003cbr\u003eExcellent book, this will help organizations to educate employees, get engagement at all levels, and help companies to evolve to improve processes, skills, and competencies.  Outstanding blend of theory, principles, basics, and the practical; particularly like the research facts, recommendations, and ideas for improving the current organizational thinking and practices.  The total safety culture must include every employee and this book deals with executive through craft behaviors. -- Wm J. Duke Luksis, Safety \u0026amp; Health Services, Bechtel Environmental\u003cbr\u003eIn Keeping People Safe, Dr. Josh Williams provides us with insights from his experience of 15 years working to improve employee safety. He asks what leaders can do to impact employee motivation, attitudes, and, most importantly, the behaviors that put them at risk by extending the discussion of People-Based Safety (PBS) emphasized by E. Scott Geller. Dr. Williams translates the extensive research behind PBS into straightforward examples of principles shown to impact organizational safety culture (and mixes in humor while he's at it). The level of detail and tested advice in this book will make it THE desktop companion for any safety professional. -- Timothy D. Ludwig, Ph.D., Appalachian State University, Cambridge Center for Behavioral Studies, Commission on Behavioral Safety Accreditation\u003cbr\u003eMany safety articles and books rely on \"common sense\" rather than empirical research. Dr. Williams fuses his personal experiences in implementing behavior-based safety and people-based safety with scientifically validated concepts. In Keeping People Safe, Dr. Williams addresses the importance of organization safety culture as well as the leadership, communication, and people-based factors and skills necessary to improve your organization's safety culture. The concepts in this book are supported with real-world examples and will be useful for safety professionals, managers, supervisors, safety committee members, employees and union workers. -- Jeffrey S. Hickman, Ph.D., Group Leader, Behavioral Analysis and Applications, Virginia Tech Transportation Institute\u003cbr\u003eA must read for anyone interested in positively impacting their organization's safety culture. After watching Josh in action implementing a BBS program I was very interested to read his latest book; it lived up to expectations and then some. His research is thorough and he builds a vision that takes safety from an administrative burden to a business-strengthening cultural driver. It will be a reference for me going forward. -- Bruce Barber, Training Coordinator of Americas Business Corridor, Albany International Corp\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eChapter 1 Safety Management Systems and Conditions Chapter 2 Safety Leadership Chapter 3 People Factors for Safety Chapter 4 Safety Behaviors Chapter 5 Safety Communication","brand":"Government Institutes Inc.,U.S.","offers":[{"title":"Default Title","offer_id":51041602175319,"sku":"9781605906768","price":54.9,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781605906768.jpg?v=1791474588"}],"url":"https:\/\/bookcurl.com\/collections\/office-management.oembed?page=3","provider":"Book Curl","version":"1.0","type":"link"}