{"title":"Computer certification: CompTIA Books","description":"","products":[{"product_id":"networking-essentials-9780137455928","title":"Networking Essentials","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eJeff Beasley\u003c\/strong\u003e is a professor in the Information and Communications Technology program at New Mexico State University, where he teaches computer networking and many related topics. He is coauthor of \u003cem\u003eModern Electronic Communication\u003c\/em\u003e, 9th edition, author of \u003cem\u003eNetworking\u003c\/em\u003e, 2nd edition, and coauthor of \u003cem\u003eNetworking Essentials\u003c\/em\u003e, 4th edition, and \u003cem\u003ePractical Guide to Advanced Networking\u003c\/em\u003e.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e Piyasat Nilkaew\u003c\/strong\u003e is the director of Telecommunications and Networking at New Mexico State University. He has more than 20 years of experience in network management and consulting. He has extensive expertise in deploying and integrating multi-protocol and multi-vendor data, voice, and video network solutions. He is coauthor of \u003cem\u003eNetworking Essentials\u003c\/em\u003e, 4th edition, and \u003cem\u003ePractical Guide to Advanced Networking.\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\u003cp\u003e Introduction xxiii\u003c\/p\u003e \u003cp\u003eCHAPTER 1 Introduction to Computer Networks 2\u003c\/p\u003e \u003cp\u003e 1-1 Introduction 4\u003c\/p\u003e \u003cp\u003e 1-2 Network Topologies 6\u003c\/p\u003e \u003cp\u003e 1-3 The OSI Model 12\u003c\/p\u003e \u003cp\u003e 1-4 The Ethernet LAN 16\u003c\/p\u003e \u003cp\u003e 1-5 Home Networking 24\u003c\/p\u003e \u003cp\u003e 1-6 Assembling an Office LAN 38\u003c\/p\u003e \u003cp\u003e 1-7 Testing and Troubleshooting a LAN 45\u003c\/p\u003e \u003cp\u003eCHAPTER 2 Physical Layer Cabling: Twisted-Pair 62\u003c\/p\u003e \u003cp\u003e 2-1 Introduction 65\u003c\/p\u003e \u003cp\u003e 2-2 Structured Cabling 66\u003c\/p\u003e \u003cp\u003e 2-3 Twisted-Pair Cable 74\u003c\/p\u003e \u003cp\u003e 2-4 Terminating Twisted-Pair Cables 78\u003c\/p\u003e \u003cp\u003e 2-5 Cable Testing and Certification 92\u003c\/p\u003e \u003cp\u003e 2-6 10 Gigabit Ethernet over Copper 97\u003c\/p\u003e \u003cp\u003e 2-7 Troubleshooting Cabling Systems 102\u003c\/p\u003e \u003cp\u003eCHAPTER 3 Physical Layer Cabling: Fiber Optics 124\u003c\/p\u003e \u003cp\u003e 3-1 Introduction 126\u003c\/p\u003e \u003cp\u003e 3-2 The Nature of Light 129\u003c\/p\u003e \u003cp\u003e 3-3 Fiber Attenuation and Dispersion 136\u003c\/p\u003e \u003cp\u003e 3-4 Optical Components 141\u003c\/p\u003e \u003cp\u003e 3-5 Optical Networking 147\u003c\/p\u003e \u003cp\u003e 3-6 Safety 160\u003c\/p\u003e \u003cp\u003e 3-7 Troubleshooting Fiber Optics: The OTDR 162\u003c\/p\u003e \u003cp\u003eCHAPTER 4 Wireless Networking 172\u003c\/p\u003e \u003cp\u003e 4-1 Introduction 174\u003c\/p\u003e \u003cp\u003e 4-2 The IEEE 802.11 Wireless LAN Standard 175\u003c\/p\u003e \u003cp\u003e 4-3 802.11 Wireless Networking 185\u003c\/p\u003e \u003cp\u003e 4-4 Bluetooth, WiMAX, RFID, and Mobile Communications 197\u003c\/p\u003e \u003cp\u003e 4-5 Configuring a Point-to-Multipoint Wireless LAN: A Case Study 206\u003c\/p\u003e \u003cp\u003e 4-6 Troubleshooting Wireless Networks 213\u003c\/p\u003e \u003cp\u003eCHAPTER 5 Interconnecting the LANs 228\u003c\/p\u003e \u003cp\u003e 5-1 Introduction 230\u003c\/p\u003e \u003cp\u003e 5-2 The Network Bridge 232\u003c\/p\u003e \u003cp\u003e 5-3 The Network Switch 237\u003c\/p\u003e \u003cp\u003e 5-4 The Router 249\u003c\/p\u003e \u003cp\u003e 5-5 The Console Port Connection 254\u003c\/p\u003e \u003cp\u003e 5-6 Interconnecting LANs with the Router 262\u003c\/p\u003e \u003cp\u003e 5-7 Interconnecting LANs and WANs 267\u003c\/p\u003e \u003cp\u003eCHAPTER 6 TCP\/IP 290\u003c\/p\u003e \u003cp\u003e 6-1 Introduction 292\u003c\/p\u003e \u003cp\u003e 6-2 The TCP\/IP Layers 294\u003c\/p\u003e \u003cp\u003e 6-3 Number Conversion 306\u003c\/p\u003e \u003cp\u003e 6-4 IPv4 Addressing 312\u003c\/p\u003e \u003cp\u003e 6-5 Subnet Masks: Subnetting and Supernetting 317\u003c\/p\u003e \u003cp\u003e 6-6 Supernetting, CIDR Blocks, and VLSM 328\u003c\/p\u003e \u003cp\u003e 6-7 IPv6 Addressing 333\u003c\/p\u003e \u003cp\u003eCHAPTER 7 Introduction to Router Configuration 354\u003c\/p\u003e \u003cp\u003e 7-1 Introduction 356\u003c\/p\u003e \u003cp\u003e 7-2 Router Fundamentals 358\u003c\/p\u003e \u003cp\u003e 7-3 The Router’s User EXEC Mode (Router\u0026gt;) 366\u003c\/p\u003e \u003cp\u003e 7-4 The Router’s Privileged EXEC Mode (Router#) 373\u003c\/p\u003e \u003cp\u003e 7-5 Configuring the Network Interface: Auto-negotiation 383\u003c\/p\u003e \u003cp\u003e 7-6 Troubleshooting the Router Interface 387\u003c\/p\u003e \u003cp\u003eCHAPTER 8 Introduction to Switch Configuration 404\u003c\/p\u003e \u003cp\u003e 8-1 Introduction 406\u003c\/p\u003e \u003cp\u003e 8-2 Introduction to VLANs 407\u003c\/p\u003e \u003cp\u003e 8-3 Introduction to Switch Configuration 410\u003c\/p\u003e \u003cp\u003e 8-4 Spanning Tree Protocol 422\u003c\/p\u003e \u003cp\u003e 8-5 Power over Ethernet 425\u003c\/p\u003e \u003cp\u003e 8-6 Troubleshooting the Switch Interface 429\u003c\/p\u003e \u003cp\u003eCHAPTER 9 Routing Protocols 444\u003c\/p\u003e \u003cp\u003e 9-1 Introduction 446\u003c\/p\u003e \u003cp\u003e 9-2 Static Routing 447\u003c\/p\u003e \u003cp\u003e 9-3 Dynamic Routing Protocols 460\u003c\/p\u003e \u003cp\u003e 9-4 Distance Vector Protocols 463\u003c\/p\u003e \u003cp\u003e 9-5 Configuring RIP and RIPv2 466\u003c\/p\u003e \u003cp\u003e 9-6 Link State Protocols 476\u003c\/p\u003e \u003cp\u003e 9-7 Configuring the Open Shortest Path First (OSPF) Routing Protocol 481\u003c\/p\u003e \u003cp\u003e 9-8 Advanced Distance Vector Protocol: Configuring Enhanced Interior\u003c\/p\u003e \u003cp\u003e 9-9 Internet Routing with Border Gateway Protocol (BGP) 496\u003c\/p\u003e \u003cp\u003e 9-10 IPv6 Routing 499\u003c\/p\u003e \u003cp\u003eCHAPTER 10 Managing the Network Infrastructure 524\u003c\/p\u003e \u003cp\u003e 10-1 Introduction 527\u003c\/p\u003e \u003cp\u003e 10-2 Domain Name and IP Address Assignment 528\u003c\/p\u003e \u003cp\u003e 10-3 IP Address Management with DHCP 531\u003c\/p\u003e \u003cp\u003e 10-4 Scaling a Network with NAT and PAT 537\u003c\/p\u003e \u003cp\u003e 10-5 Domain Name System (DNS) 539\u003c\/p\u003e \u003cp\u003e 10-6 Network Management Protocols 546\u003c\/p\u003e \u003cp\u003e 10-7 Analyzing Network Traffic 552\u003c\/p\u003e \u003cp\u003e 10-8 Network Analyzer: Wireshark 560\u003c\/p\u003e \u003cp\u003e 10-9 Analyzing Computer Networks: FTP Data Packets 566\u003c\/p\u003e \u003cp\u003e 10-10 Troubleshooting IP Networks 568\u003c\/p\u003e \u003cp\u003eCHAPTER 11 Network Security 590\u003c\/p\u003e \u003cp\u003e 11-1 Introduction 592\u003c\/p\u003e \u003cp\u003e 11-2 Intrusion: How Attackers Gain Control of a Network 594\u003c\/p\u003e \u003cp\u003e 11-3 Denial-of-Service 606\u003c\/p\u003e \u003cp\u003e 11-4 Security Software and Hardware 610\u003c\/p\u003e \u003cp\u003e 11-5 Managing Network Access 623\u003c\/p\u003e \u003cp\u003e 11-6 Router Security 626\u003c\/p\u003e \u003cp\u003e 11-7 Switch Security 631\u003c\/p\u003e \u003cp\u003e 11-8 Wireless Security 637\u003c\/p\u003e \u003cp\u003e 11-9 Remote Access and VPN Technologies 642\u003c\/p\u003e \u003cp\u003e 11-10 Physical Security 659\u003c\/p\u003e \u003cp\u003eCHAPTER 12 Cloud Computing and Virtualization 676\u003c\/p\u003e \u003cp\u003e 12-1 Introduction 678\u003c\/p\u003e \u003cp\u003e 12-2 Virtualization 679\u003c\/p\u003e \u003cp\u003e 12-3 Cloud Computing 692\u003c\/p\u003e \u003cp\u003e 12-4 Enterprise Storage 698\u003c\/p\u003e \u003cp\u003eCHAPTER 13 Codes and Standards 706\u003c\/p\u003e \u003cp\u003e 13-1 Introduction 708\u003c\/p\u003e \u003cp\u003e 13-2 Safety Standards and Codes 708\u003c\/p\u003e \u003cp\u003e 13-3 Industry Regulatory Compliance 718\u003c\/p\u003e \u003cp\u003e 13-4 Business Policies, Procedures, and Other Best Practices 723\u003c\/p\u003e \u003cp\u003e 13-5 Business Continuity and Disaster Recovery 729\u003c\/p\u003e \u003cp\u003eGlossary 742\u003c\/p\u003e \u003cp\u003eOnline Only Elements:\u003c\/p\u003e \u003cp\u003e Net-Challenge Software\u003c\/p\u003e \u003cp\u003e Wireshark Captures\u003c\/p\u003e \u003cp\u003e Network+ quizzes\u003c\/p\u003e \u003cp\u003e9780137455928, TOC, 9\/28\/2021\u003c\/p\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default Title","offer_id":48732341764439,"sku":"9780137455928","price":57.14,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780137455928.jpg?v=1719996486"},{"product_id":"complete-a-guide-to-it-hardware-and-software-9780137670444","title":"Complete A Guide to IT Hardware and Software","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp style=\"box-sizing:\" border-box rgb neue helvetica arial sans-serif margin:=\"\" color:=\"\" font-family:=\"\" font-size:=\"\"\u003e\u003cspan style=\"box-sizing:\" border-box font-weight:\u003eCheryl Schmidt\u003c\/span\u003e is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including \u003cem style=\"box-sizing:\" border-box\u003eIP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"box-sizing:\" border-box rgb neue helvetica arial sans-serif margin:=\"\" color:=\"\" font-family:=\"\" font-size:=\"\"\u003eCheryl has won awards for\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\u003cp\u003e    Introduction ...............xxvii\u003c\/p\u003e \u003cp\u003e    Features of this Book ......xxviii\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 1: Introduction to the World of IT \u003c\/strong\u003e\u003cstrong\u003e........ \u003c\/strong\u003e\u003cstrong\u003e1\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Who Needs This Book? ............ 2\u003c\/p\u003e \u003cp\u003e    Technician Qualities .... 2\u003c\/p\u003e \u003cp\u003e    Breaking into IT with the CompTIA A+ Certification ................ 5\u003c\/p\u003e \u003cp\u003e    Basic Skills for This Course .... 5\u003c\/p\u003e \u003cp\u003e    Types of Computers ..... 8\u003c\/p\u003e \u003cp\u003e    Basic Computer Hardware ....... 8\u003c\/p\u003e \u003cp\u003e    Mice and Keyboards ..14\u003c\/p\u003e \u003cp\u003e    Common Peripherals .17\u003c\/p\u003e \u003cp\u003e    1s and 0s .............18\u003c\/p\u003e \u003cp\u003e    Safety Notes .......21\u003c\/p\u003e \u003cp\u003e    Chapter Summary ......22\u003c\/p\u003e \u003cp\u003e    Key Terms ...........23\u003c\/p\u003e \u003cp\u003e    Review Questions .......24\u003c\/p\u003e \u003cp\u003e    Exercises .............26\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 2: Connectivity \u003c\/strong\u003e\u003cstrong\u003e......\u003c\/strong\u003e\u003cstrong\u003e31\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Introduction to Connectivity ..32\u003c\/p\u003e \u003cp\u003e    External Connectivity 32\u003c\/p\u003e \u003cp\u003e    Mouse and Keyboard Ports ....32\u003c\/p\u003e \u003cp\u003e    Video Ports .........33\u003c\/p\u003e \u003cp\u003e    Audio Ports .........44\u003c\/p\u003e \u003cp\u003e    eSATA Ports .......45\u003c\/p\u003e \u003cp\u003e    Modem and Serial Ports .........45\u003c\/p\u003e \u003cp\u003e    Network Ports ....47\u003c\/p\u003e \u003cp\u003e    Network Cabling ........48\u003c\/p\u003e \u003cp\u003e    Integrated Motherboard Ports 54\u003c\/p\u003e \u003cp\u003e    Getting to Know Ports.............54\u003c\/p\u003e \u003cp\u003e    Wireless Connectivity for Input Devices .....56\u003c\/p\u003e \u003cp\u003e    Chapter Summary ......57\u003c\/p\u003e \u003cp\u003e    Key Terms ...........59\u003c\/p\u003e \u003cp\u003e    Review Questions .......60\u003c\/p\u003e \u003cp\u003e    Exercises .............61\u003c\/p\u003e \u003cp\u003e    Activities .............64\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 3: On the Motherboard\u003c\/strong\u003e\u003cstrong\u003e...\u003c\/strong\u003e\u003cstrong\u003e67\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Introduction to the Motherboard ...................68\u003c\/p\u003e \u003cp\u003e    Processor Overview ...68\u003c\/p\u003e \u003cp\u003e    Processor Basics 69\u003c\/p\u003e \u003cp\u003e    Speeding Up Processor Operations Overview ....71\u003c\/p\u003e \u003cp\u003e    Clocking ..............72\u003c\/p\u003e \u003cp\u003e    Cache ...................73\u003c\/p\u003e \u003cp\u003e    Threading Technology .............73\u003c\/p\u003e \u003cp\u003e    Connecting to the Processor ..74\u003c\/p\u003e \u003cp\u003e    Multicore Processors .74\u003c\/p\u003e \u003cp\u003e    Graphics Processing Unit (GPU) ..................76\u003c\/p\u003e \u003cp\u003e    Introduction to Virtualization .76\u003c\/p\u003e \u003cp\u003e    Intel Processors ..77\u003c\/p\u003e \u003cp\u003e    AMD Processors ........78\u003c\/p\u003e \u003cp\u003e    CPU Sockets ......79\u003c\/p\u003e \u003cp\u003e    Processor Cooling ......80\u003c\/p\u003e \u003cp\u003e    Installing a Processor 82\u003c\/p\u003e \u003cp\u003e    Upgrading Processors 84\u003c\/p\u003e \u003cp\u003e    Overclocking Processors ........84\u003c\/p\u003e \u003cp\u003e    Installing CPU Thermal Solutions ................85\u003c\/p\u003e \u003cp\u003e    Troubleshooting Processor Issues .................86\u003c\/p\u003e \u003cp\u003e    Expansion Slots .87\u003c\/p\u003e \u003cp\u003e    PCI (Peripheral Component Interconnect) ..88\u003c\/p\u003e \u003cp\u003e    AGP (Accelerated Graphics Port) .................88\u003c\/p\u003e \u003cp\u003e    PCIe (Peripheral Component Interconnect Express) .................89\u003c\/p\u003e \u003cp\u003e    Motherboard Security Options ......................93\u003c\/p\u003e \u003cp\u003e    Types of Motherboards ...........94\u003c\/p\u003e \u003cp\u003e    Upgrading and Replacing Motherboards ....95\u003c\/p\u003e \u003cp\u003e    Motherboard Troubleshooting .......................96\u003c\/p\u003e \u003cp\u003e    Chapter Summary ......99\u003c\/p\u003e \u003cp\u003e    Key Terms .........101\u003c\/p\u003e \u003cp\u003e    Review Questions .....102\u003c\/p\u003e \u003cp\u003e    Exercises ...........104\u003c\/p\u003e \u003cp\u003e    Activities ...........106\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 4: Introduction to Configuration \u003c\/strong\u003e\u003cstrong\u003e......\u003c\/strong\u003e\u003cstrong\u003e109\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Configuration Overview .......110\u003c\/p\u003e \u003cp\u003e    BIOS Overview ........110\u003c\/p\u003e \u003cp\u003e    The Setup Program ..111\u003c\/p\u003e \u003cp\u003e    Flash BIOS .......112\u003c\/p\u003e \u003cp\u003e    BIOS\/UEFI Configuration Settings ............113\u003c\/p\u003e \u003cp\u003e    CMOS Memory ........117\u003c\/p\u003e \u003cp\u003e    Motherboard Battery .............118\u003c\/p\u003e \u003cp\u003e    Firmware Updates: Flashing\/Clearing the BIOS\/UEFI ...........118\u003c\/p\u003e \u003cp\u003e    Other Configuration Parameters ..................120\u003c\/p\u003e \u003cp\u003e    Hardware Configuration Overview.............123\u003c\/p\u003e \u003cp\u003e    Installing a USB Device .......124\u003c\/p\u003e \u003cp\u003e    Installing an eSATA Card .....128\u003c\/p\u003e \u003cp\u003e    Installing a Network Interface Card ...........129\u003c\/p\u003e \u003cp\u003e    Troubleshooting Configurations ..................130\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....133\u003c\/p\u003e \u003cp\u003e    Key Terms .........133\u003c\/p\u003e \u003cp\u003e    Review Questions .....134\u003c\/p\u003e \u003cp\u003e    Exercises ...........136\u003c\/p\u003e \u003cp\u003e    Activities ...........140\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 5: Disassembly and Power \u003c\/strong\u003e\u003cstrong\u003e...................\u003c\/strong\u003e\u003cstrong\u003e143\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Disassembly Overview ..........144\u003c\/p\u003e \u003cp\u003e    Electrostatic Discharge (ESD) .....................144\u003c\/p\u003e \u003cp\u003e    Electromagnetic Interference (EMI) ..........146\u003c\/p\u003e \u003cp\u003e    Tools ..................147\u003c\/p\u003e \u003cp\u003e    Disassembly .....148\u003c\/p\u003e \u003cp\u003e    Reassembly .......156\u003c\/p\u003e \u003cp\u003e    Preventive Maintenance ........156\u003c\/p\u003e \u003cp\u003e    Basic Electronics Overview .159\u003c\/p\u003e \u003cp\u003e    Power Supply Overview .......163\u003c\/p\u003e \u003cp\u003e    Replacing or Upgrading a Power Supply ..170\u003c\/p\u003e \u003cp\u003e    Power Protection ......172\u003c\/p\u003e \u003cp\u003e    Symptoms of Power Supply Problems ......173\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....177\u003c\/p\u003e \u003cp\u003e    Key Terms .........179\u003c\/p\u003e \u003cp\u003e    Review Questions .....180\u003c\/p\u003e \u003cp\u003e    Exercises ...........182\u003c\/p\u003e \u003cp\u003e    Activities ...........184\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 6: Memory \u003c\/strong\u003e\u003cstrong\u003e....\u003c\/strong\u003e\u003cstrong\u003e187\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Memory Overview ...188\u003c\/p\u003e \u003cp\u003e    Memory Physical Packaging188\u003c\/p\u003e \u003cp\u003e    Planning a Memory Installation ..................189\u003c\/p\u003e \u003cp\u003e    Installing Memory Overview .......................200\u003c\/p\u003e \u003cp\u003e    Virtual RAM ....202\u003c\/p\u003e \u003cp\u003e    Monitoring Memory Usage in Windows ...203\u003c\/p\u003e \u003cp\u003e    Older Applications in Windows ..................204\u003c\/p\u003e \u003cp\u003e    Troubleshooting Memory Problems ...........205\u003c\/p\u003e \u003cp\u003e    Removable Storage ..207\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....211\u003c\/p\u003e \u003cp\u003e    Key Terms .........212\u003c\/p\u003e \u003cp\u003e    Review Questions .....213\u003c\/p\u003e \u003cp\u003e    Exercises ...........215\u003c\/p\u003e \u003cp\u003e    Activities ...........221\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 7: Storage Devices \u003c\/strong\u003e\u003cstrong\u003e...........\u003c\/strong\u003e\u003cstrong\u003e223\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Storage Devices Overview ...224\u003c\/p\u003e \u003cp\u003e    Hard Drive Overview ............225\u003c\/p\u003e \u003cp\u003e    Solid-State Drive (SSD) Overview .............227\u003c\/p\u003e \u003cp\u003e    Mechanical Drive Interfaces Overview .....229\u003c\/p\u003e \u003cp\u003e    M.2 and NVMe230\u003c\/p\u003e \u003cp\u003e    PATA, SATA, and SAS Connectivity .........231\u003c\/p\u003e \u003cp\u003e    Storage Device Configuration Overview ...235\u003c\/p\u003e \u003cp\u003e    System BIOS\/UEFI Configuration for Storage Devices .........241\u003c\/p\u003e \u003cp\u003e    Hard Drive Preparation Overview ..............242\u003c\/p\u003e \u003cp\u003e    Windows Disk Management 250\u003c\/p\u003e \u003cp\u003e    Fault Tolerance 253\u003c\/p\u003e \u003cp\u003e    Windows Storage Spaces ......255\u003c\/p\u003e \u003cp\u003e    Disk Caching\/Virtual Memory ....................256\u003c\/p\u003e \u003cp\u003e    Troubleshooting Storage Devices Overview .....258\u003c\/p\u003e \u003cp\u003e    Data Loss and Corruption ....260\u003c\/p\u003e \u003cp\u003e    Troubleshooting New Storage Device Installation ...................260\u003c\/p\u003e \u003cp\u003e    Troubleshooting Previously Installed Storage Devices ...........262\u003c\/p\u003e \u003cp\u003e    RAID Issues .....265\u003c\/p\u003e \u003cp\u003e    SSD Issues ........266\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....268\u003c\/p\u003e \u003cp\u003e    Key Terms .........271\u003c\/p\u003e \u003cp\u003e    Review Questions .....272\u003c\/p\u003e \u003cp\u003e    Exercises ...........274\u003c\/p\u003e \u003cp\u003e    Activities ...........277\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 8: Video and Multimedia Devices\u003c\/strong\u003e\u003cstrong\u003e.....\u003c\/strong\u003e\u003cstrong\u003e279\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Multimedia Devices Overview ....................280\u003c\/p\u003e \u003cp\u003e    Video Overview ........280\u003c\/p\u003e \u003cp\u003e    Video Cards ......280\u003c\/p\u003e \u003cp\u003e    Projectors ..........287\u003c\/p\u003e \u003cp\u003e    Introduction to Audio ............289\u003c\/p\u003e \u003cp\u003e    Installing Sound Cards ..........292\u003c\/p\u003e \u003cp\u003e    Sound Cards Using Windows ......................293\u003c\/p\u003e \u003cp\u003e    Speakers ............295\u003c\/p\u003e \u003cp\u003e    Troubleshooting Sound Problems ..............296\u003c\/p\u003e \u003cp\u003e    Optical Drive Overview ........297\u003c\/p\u003e \u003cp\u003e    Optical Drive Installation .....300\u003c\/p\u003e \u003cp\u003e    Troubleshooting Optical Drive Issues ........300\u003c\/p\u003e \u003cp\u003e    Scanners ............302\u003c\/p\u003e \u003cp\u003e    Other Multimedia Devices ...305\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....309\u003c\/p\u003e \u003cp\u003e    Key Terms .........310\u003c\/p\u003e \u003cp\u003e    Review Questions .....311\u003c\/p\u003e \u003cp\u003e    Exercises ...........313\u003c\/p\u003e \u003cp\u003e    Activities ...........315\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 9: Printers and Multifunction Devices \u003c\/strong\u003e\u003cstrong\u003e.....\u003c\/strong\u003e\u003cstrong\u003e317\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Printer\/Multifunction Device Overview ....318\u003c\/p\u003e \u003cp\u003e    Categories of Printers ............318\u003c\/p\u003e \u003cp\u003e    Impact Printers .319\u003c\/p\u003e \u003cp\u003e    Inkjet Printers ...321\u003c\/p\u003e \u003cp\u003e    Laser Printers ...323\u003c\/p\u003e \u003cp\u003e    Thermal Printers .......327\u003c\/p\u003e \u003cp\u003e    3-D Printers ......329\u003c\/p\u003e \u003cp\u003e    Paper ..................332\u003c\/p\u003e \u003cp\u003e    Virtual Printing 334\u003c\/p\u003e \u003cp\u003e    Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges 335\u003c\/p\u003e \u003cp\u003e    Upgrading Printers ...336\u003c\/p\u003e \u003cp\u003e    Printer Maintenance .336\u003c\/p\u003e \u003cp\u003e    Printer Installation Overview .......................342\u003c\/p\u003e \u003cp\u003e    Installing Multifunction Devices .................343\u003c\/p\u003e \u003cp\u003e    USB Printer Installation ........343\u003c\/p\u003e \u003cp\u003e    Printers in the Windows Environment .......344\u003c\/p\u003e \u003cp\u003e    Printer Sharing .349\u003c\/p\u003e \u003cp\u003e    Cloud Printing\/Scanning .......354\u003c\/p\u003e \u003cp\u003e    General Printer Troubleshooting .................355\u003c\/p\u003e \u003cp\u003e    USB-Attached Printer Troubleshooting .....359\u003c\/p\u003e \u003cp\u003e    Windows Printer Troubleshooting ..............359\u003c\/p\u003e \u003cp\u003e    Impact Printer Troubleshooting ...................362\u003c\/p\u003e \u003cp\u003e    Inkjet Printer Troubleshooting .....................363\u003c\/p\u003e \u003cp\u003e    Laser Printer Troubleshooting .....................363\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....366\u003c\/p\u003e \u003cp\u003e    Key Terms .........368\u003c\/p\u003e \u003cp\u003e    Review Questions .....369\u003c\/p\u003e \u003cp\u003e    Exercises ...........371\u003c\/p\u003e \u003cp\u003e    Activities ...........372\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 10: Mobile Devices \u003c\/strong\u003e\u003cstrong\u003e..........\u003c\/strong\u003e\u003cstrong\u003e375\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Mobile Device Overview ......376\u003c\/p\u003e \u003cp\u003e    Using Mobile Devices ...........382\u003c\/p\u003e \u003cp\u003e    Cell Phones .......385\u003c\/p\u003e \u003cp\u003e    Mobile Apps .....387\u003c\/p\u003e \u003cp\u003e    Mobile Device Wired Connectivity ............390\u003c\/p\u003e \u003cp\u003e    Mobile Device Wireless Connectivity .......393\u003c\/p\u003e \u003cp\u003e    Mobile Device Email Configuration ..........399\u003c\/p\u003e \u003cp\u003e    Mobile Device Synchronization and Backup ....401\u003c\/p\u003e \u003cp\u003e    Other Mobile Software Tools ......................408\u003c\/p\u003e \u003cp\u003e    Laptops Overview ....410\u003c\/p\u003e \u003cp\u003e    Laptop Hardware ......410\u003c\/p\u003e \u003cp\u003e    Laptop Power ...415\u003c\/p\u003e \u003cp\u003e    Laptop Repairs Overview .....418\u003c\/p\u003e \u003cp\u003e    Laptop Display 433\u003c\/p\u003e \u003cp\u003e    Mobile Device Security ........440\u003c\/p\u003e \u003cp\u003e    Mobile Device Travel and Storage .............447\u003c\/p\u003e \u003cp\u003e    Mobile Device Troubleshooting Overview ........447\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....462\u003c\/p\u003e \u003cp\u003e    Key Terms .........465\u003c\/p\u003e \u003cp\u003e    Review Questions .....466\u003c\/p\u003e \u003cp\u003e    Exercises ...........468\u003c\/p\u003e \u003cp\u003e    Activities ...........470\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 11: Computer Design and Troubleshooting Review \u003c\/strong\u003e\u003cstrong\u003e..\u003c\/strong\u003e\u003cstrong\u003e473\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Design Overview ......474\u003c\/p\u003e \u003cp\u003e    Computer System Design .....474\u003c\/p\u003e \u003cp\u003e    Motherboard and Associated Component Design ....................481\u003c\/p\u003e \u003cp\u003e    Power Supply and Case Design ..................481\u003c\/p\u003e \u003cp\u003e    Storage Subsystem Design ...483\u003c\/p\u003e \u003cp\u003e    Audio Subsystem Design .....483\u003c\/p\u003e \u003cp\u003e    Display Subsystem Design ...484\u003c\/p\u003e \u003cp\u003e    Troubleshooting Overview ...485\u003c\/p\u003e \u003cp\u003e    Step 1. Identify the Problem 486\u003c\/p\u003e \u003cp\u003e    Step 2. Establish a Theory of Probable Cause (Question the Obvious) ...................487\u003c\/p\u003e \u003cp\u003e    Step 3. Test the Theory to Determine the Cause ......................495\u003c\/p\u003e \u003cp\u003e    Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution ............497\u003c\/p\u003e \u003cp\u003e    Step 5. Verify Full System Functionality and, If Applicable, Implement Preventive Measures .497\u003c\/p\u003e \u003cp\u003e    Step 6. Document the Findings, Actions, and Outcomes ........497\u003c\/p\u003e \u003cp\u003e    Sample Troubleshooting Flowcharts ..........498\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....502\u003c\/p\u003e \u003cp\u003e    Key Terms .........504\u003c\/p\u003e \u003cp\u003e    Review Questions .....505\u003c\/p\u003e \u003cp\u003e    Exercises ...........506\u003c\/p\u003e \u003cp\u003e    Activities ...........511\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 12: Internet Connectivity, Virtualization, and Cloud Technologies \u003c\/strong\u003e\u003cstrong\u003e.......\u003c\/strong\u003e\u003cstrong\u003e515\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Internet Connectivity Overview ..................516\u003c\/p\u003e \u003cp\u003e    Dial-up Connectivity .............516\u003c\/p\u003e \u003cp\u003e    Cable Modems .518\u003c\/p\u003e \u003cp\u003e    xDSL Modems .519\u003c\/p\u003e \u003cp\u003e    VoIP ...................520\u003c\/p\u003e \u003cp\u003e    Fiber Networks 522\u003c\/p\u003e \u003cp\u003e    Satellite Modems ......524\u003c\/p\u003e \u003cp\u003e    Mobile Connectivity Overview ...................525\u003c\/p\u003e \u003cp\u003e    Web Browsers ..528\u003c\/p\u003e \u003cp\u003e    Basic Web Browser Issues ....531\u003c\/p\u003e \u003cp\u003e    Introduction to Virtualization .......................533\u003c\/p\u003e \u003cp\u003e    Desktop Virtualization Basics ......................534\u003c\/p\u003e \u003cp\u003e    Cloud Computing .....537\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....543\u003c\/p\u003e \u003cp\u003e    Key Terms .........545\u003c\/p\u003e \u003cp\u003e    Review Questions .....546\u003c\/p\u003e \u003cp\u003e    Exercises ...........547\u003c\/p\u003e \u003cp\u003e    Activities ...........549\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 13: Networking \u003c\/strong\u003e\u003cstrong\u003e...\u003c\/strong\u003e\u003cstrong\u003e551\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Networking Overview ...........552\u003c\/p\u003e \u003cp\u003e    Network Media Overview ....559\u003c\/p\u003e \u003cp\u003e    Ethernet over Power 568\u003c\/p\u003e \u003cp\u003e    Protecting Your Network and Cable Investment .......................569\u003c\/p\u003e \u003cp\u003e    The OSI Model 573\u003c\/p\u003e \u003cp\u003e    The TCP\/IP Model ...575\u003c\/p\u003e \u003cp\u003e    Network Addressing 577\u003c\/p\u003e \u003cp\u003e    More IPv4 Addressing ..........578\u003c\/p\u003e \u003cp\u003e    Wireless Networks Overview ......................581\u003c\/p\u003e \u003cp\u003e    Wireless Network Standards 582\u003c\/p\u003e \u003cp\u003e    Wireless Network Components ...................583\u003c\/p\u003e \u003cp\u003e    Wireless Network Design .....585\u003c\/p\u003e \u003cp\u003e    Antenna Basics 590\u003c\/p\u003e \u003cp\u003e    Wireless and Wired Client Device Configuration Overview ..594\u003c\/p\u003e \u003cp\u003e    Configuring an End Device: IP Addressing .......594\u003c\/p\u003e \u003cp\u003e    Adding a Computer to a Windows Domain .......601\u003c\/p\u003e \u003cp\u003e    Wireless NIC–Specific Settings ..................601\u003c\/p\u003e \u003cp\u003e    Advanced NIC Properties .....603\u003c\/p\u003e \u003cp\u003e    NIC Configuration When Using Virtualization .603\u003c\/p\u003e \u003cp\u003e    Thin or Thick Client Installation Overview .......605\u003c\/p\u003e \u003cp\u003e    Wireless AP\/Router Configuration .............607\u003c\/p\u003e \u003cp\u003e    WWAN Cellular Configuration ...................608\u003c\/p\u003e \u003cp\u003e    IoT and Smart Devices ..........609\u003c\/p\u003e \u003cp\u003e    Network Troubleshooting .....611\u003c\/p\u003e \u003cp\u003e    Troubleshooting Cable and DSL Modems 619\u003c\/p\u003e \u003cp\u003e    Networking Multifunction Devices ............619\u003c\/p\u003e \u003cp\u003e    Network Servers .......621\u003c\/p\u003e \u003cp\u003e    Embedded, SCADA, and Legacy Systems ........622\u003c\/p\u003e \u003cp\u003e    Software-Defined Networking .....................623\u003c\/p\u003e \u003cp\u003e    Network Terminology ...........624\u003c\/p\u003e \u003cp\u003e    The TCP\/IP Model in Action .......................625\u003c\/p\u003e \u003cp\u003e    More Windows Network Settings ...............627\u003c\/p\u003e \u003cp\u003e    Introduction to Shared Folders ....................632\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....635\u003c\/p\u003e \u003cp\u003e    Key Terms .........637\u003c\/p\u003e \u003cp\u003e    Review Questions .....639\u003c\/p\u003e \u003cp\u003e    Exercises ...........642\u003c\/p\u003e \u003cp\u003e    Activities ...........648\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 14: Introduction to Operating Systems \u003c\/strong\u003e\u003cstrong\u003e...\u003c\/strong\u003e\u003cstrong\u003e651\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Operating Systems Overview ......................652\u003c\/p\u003e \u003cp\u003e    User Interaction with Operating Systems .653\u003c\/p\u003e \u003cp\u003e    Overview of Popular Operating Systems ..654\u003c\/p\u003e \u003cp\u003e    32-Bit vs. 64-Bit Operating Systems .........655\u003c\/p\u003e \u003cp\u003e    Windows 10 and Windows 11 Versions .....656\u003c\/p\u003e \u003cp\u003e    Workstation Operating Systems ..................657\u003c\/p\u003e \u003cp\u003e    Operating Systems for Mobile Devices .....657\u003c\/p\u003e \u003cp\u003e    End-of-Life (EOL) Concerns .......................658\u003c\/p\u003e \u003cp\u003e    Update Limitations ..658\u003c\/p\u003e \u003cp\u003e    Compatibility Concerns ........659\u003c\/p\u003e \u003cp\u003e    Corporate Operating System Needs ...........660\u003c\/p\u003e \u003cp\u003e    Basic Windows Usage Overview ................661\u003c\/p\u003e \u003cp\u003e    Windows 10 and Windows 11 Desktop Components ..............663\u003c\/p\u003e \u003cp\u003e    Shortcuts and Tiles ...669\u003c\/p\u003e \u003cp\u003e    Recycle Bin ......670\u003c\/p\u003e \u003cp\u003e    Interactions Within a Window .....................670\u003c\/p\u003e \u003cp\u003e    Managing Windows Files and Folders .......672\u003c\/p\u003e \u003cp\u003e    Searches and Indexing ..........678\u003c\/p\u003e \u003cp\u003e    Attributes, Compression, and Encryption .679\u003c\/p\u003e \u003cp\u003e    Introduction to Windows Control Panel Utilities .....................682\u003c\/p\u003e \u003cp\u003e    Determining the Windows Version .............685\u003c\/p\u003e \u003cp\u003e    Windows Registry ....686\u003c\/p\u003e \u003cp\u003e    Editing the Windows Registry .....................687\u003c\/p\u003e \u003cp\u003e    Backing Up Data ......688\u003c\/p\u003e \u003cp\u003e    WinRE ...............688\u003c\/p\u003e \u003cp\u003e    Recovering the Windows OS .......................688\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....690\u003c\/p\u003e \u003cp\u003e    Key Terms .........691\u003c\/p\u003e \u003cp\u003e    Review Questions .....692\u003c\/p\u003e \u003cp\u003e    Exercises ...........693\u003c\/p\u003e \u003cp\u003e    Activities ...........695\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 15: Introduction to Scripting \u003c\/strong\u003e\u003cstrong\u003e..............\u003c\/strong\u003e\u003cstrong\u003e697\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Scripting Overview ..698\u003c\/p\u003e \u003cp\u003e    Command Prompt Overview .......................699\u003c\/p\u003e \u003cp\u003e    Command Prompt Basics .....699\u003c\/p\u003e \u003cp\u003e    Moving Around from a Command Prompt ........701\u003c\/p\u003e \u003cp\u003e    The md and rd Commands .705\u003c\/p\u003e \u003cp\u003e    Two Useful Commands: del and type .706\u003c\/p\u003e \u003cp\u003e    Copying Files ...706\u003c\/p\u003e \u003cp\u003e    The attrib Command ......708\u003c\/p\u003e \u003cp\u003e    Why Learn Commands? .......708\u003c\/p\u003e \u003cp\u003e    PowerShell ........708\u003c\/p\u003e \u003cp\u003e    Other Commands You Should Look Over 709\u003c\/p\u003e \u003cp\u003e    Command Format ....710\u003c\/p\u003e \u003cp\u003e    Introduction to Scripting .......734\u003c\/p\u003e \u003cp\u003e    Script File Types .......735\u003c\/p\u003e \u003cp\u003e    Use Cases for Scripting ........736\u003c\/p\u003e \u003cp\u003e    Mitigating Consequences of Scripting .......737\u003c\/p\u003e \u003cp\u003e    Environment Variables ..........738\u003c\/p\u003e \u003cp\u003e    Script Syntax ....740\u003c\/p\u003e \u003cp\u003e    Introduction to Script Programming ..........741\u003c\/p\u003e \u003cp\u003e    Variables ............741\u003c\/p\u003e \u003cp\u003e    Data Types ........743\u003c\/p\u003e \u003cp\u003e    Examples of Using Variables .......................744\u003c\/p\u003e \u003cp\u003e    Comments Within Scripts .....745\u003c\/p\u003e \u003cp\u003e    Basic Script Constructs .........746\u003c\/p\u003e \u003cp\u003e    Decisions: The Selection Structure.............746\u003c\/p\u003e \u003cp\u003e    Compound Conditions and Logical Operators ..750\u003c\/p\u003e \u003cp\u003e    Loops: The Repetition Structure .................751\u003c\/p\u003e \u003cp\u003e    A Brief Look at VBScript and PowerShell ........753\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....756\u003c\/p\u003e \u003cp\u003e    Key Terms .........757\u003c\/p\u003e \u003cp\u003e    Review Questions .....758\u003c\/p\u003e \u003cp\u003e    Exercises ...........759\u003c\/p\u003e \u003cp\u003e    Activities ...........760\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 16: Advanced Windows \u003c\/strong\u003e\u003cstrong\u003e.\u003c\/strong\u003e\u003cstrong\u003e763\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Advanced Windows Overview ....................764\u003c\/p\u003e \u003cp\u003e    Preinstallation of Windows ..764\u003c\/p\u003e \u003cp\u003e    Installation\/Upgrade of Windows ...............774\u003c\/p\u003e \u003cp\u003e    Corporate Windows Deployment ................775\u003c\/p\u003e \u003cp\u003e    Verifying the Installation ......776\u003c\/p\u003e \u003cp\u003e    Troubleshooting a Windows Installation ...777\u003c\/p\u003e \u003cp\u003e    Reloading Windows .779\u003c\/p\u003e \u003cp\u003e    Windows Updates ....780\u003c\/p\u003e \u003cp\u003e    Backing Up the Windows Registry and Data ....781\u003c\/p\u003e \u003cp\u003e    Configuring Windows Overview .................783\u003c\/p\u003e \u003cp\u003e    Configuring Windows ...........784\u003c\/p\u003e \u003cp\u003e    Adding Devices ........784\u003c\/p\u003e \u003cp\u003e    Installing\/Removing Software .....................792\u003c\/p\u003e \u003cp\u003e    Computer Management Console .................796\u003c\/p\u003e \u003cp\u003e    System Tools ....797\u003c\/p\u003e \u003cp\u003e    User Account Management ..801\u003c\/p\u003e \u003cp\u003e    Managing Storage ....807\u003c\/p\u003e \u003cp\u003e    Managing Services and Applications .........811\u003c\/p\u003e \u003cp\u003e    Data Sources (ODBC) ...........812\u003c\/p\u003e \u003cp\u003e    Print Management Console ..813\u003c\/p\u003e \u003cp\u003e    Overview of the Windows Boot Process ...814\u003c\/p\u003e \u003cp\u003e    System Restore .....815\u003c\/p\u003e \u003cp\u003e    Windows Recovery Environment (WinRE) ..................816\u003c\/p\u003e \u003cp\u003e    Startup Settings Menu ...........819\u003c\/p\u003e \u003cp\u003e    System Configuration Utility .......................820\u003c\/p\u003e \u003cp\u003e    Task Manager ...824\u003c\/p\u003e \u003cp\u003e    Speeding Up the Windows Boot Process ..826\u003c\/p\u003e \u003cp\u003e    Troubleshooting the Windows Boot Process .....827\u003c\/p\u003e \u003cp\u003e    Black Screen\/Video Issues ...829\u003c\/p\u003e \u003cp\u003e    Troubleshooting a Service That Does Not Start .......................831\u003c\/p\u003e \u003cp\u003e    Slow Boot .........832\u003c\/p\u003e \u003cp\u003e    Troubleshooting Windows Network Settings ....833\u003c\/p\u003e \u003cp\u003e    Windows Reboots\/System Instability ........835\u003c\/p\u003e \u003cp\u003e    Shutdown Problems .835\u003c\/p\u003e \u003cp\u003e    Summary of Troubleshooting Steps ...........836\u003c\/p\u003e \u003cp\u003e    Power Options..836\u003c\/p\u003e \u003cp\u003e    Monitoring System Performance ................838\u003c\/p\u003e \u003cp\u003e    Supporting Windows Computers Remotely .......843\u003c\/p\u003e \u003cp\u003e    Preventive Maintenance for Your Operating System ...............846\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....848\u003c\/p\u003e \u003cp\u003e    Key Terms .........850\u003c\/p\u003e \u003cp\u003e    Review Questions .....851\u003c\/p\u003e \u003cp\u003e    Exercises ...........852\u003c\/p\u003e \u003cp\u003e    Activities ...........854\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 17: macOS and Linux Operating Systems \u003c\/strong\u003e\u003cstrong\u003e......................\u003c\/strong\u003e\u003cstrong\u003e857\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Introduction to macOS ..........858\u003c\/p\u003e \u003cp\u003e    Navigating the User Interface ......................859\u003c\/p\u003e \u003cp\u003e    Basic System Usage, Updates, and Backups .....862\u003c\/p\u003e \u003cp\u003e    Management and Troubleshooting Tools ..866\u003c\/p\u003e \u003cp\u003e    Utilities ..............869\u003c\/p\u003e \u003cp\u003e    Introduction to Linux ............878\u003c\/p\u003e \u003cp\u003e    Navigating the GNOME User Interface ....879\u003c\/p\u003e \u003cp\u003e    Basic System Usage, Updates, and Backups .....880\u003c\/p\u003e \u003cp\u003e    Command-Line Interface ......883\u003c\/p\u003e \u003cp\u003e    macOS and Linux Best Practices ................892\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....893\u003c\/p\u003e \u003cp\u003e    Key Terms .........894\u003c\/p\u003e \u003cp\u003e    Review Questions .....895\u003c\/p\u003e \u003cp\u003e    Exercises ...........896\u003c\/p\u003e \u003cp\u003e    Activities ...........897\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 18: Computer and Network Security \u003c\/strong\u003e\u003cstrong\u003e.......\u003c\/strong\u003e\u003cstrong\u003e899\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Security Overview ....900\u003c\/p\u003e \u003cp\u003e    Security Policy .900\u003c\/p\u003e \u003cp\u003e    Physical Security ......901\u003c\/p\u003e \u003cp\u003e    Logical Security .......908\u003c\/p\u003e \u003cp\u003e    Considering the End User ....912\u003c\/p\u003e \u003cp\u003e    Licensing ...........912\u003c\/p\u003e \u003cp\u003e    Security Threats and Vulnerabilities ...........915\u003c\/p\u003e \u003cp\u003e    Protecting Access to Local and Network Resources ................920\u003c\/p\u003e \u003cp\u003e    Permissions .......928\u003c\/p\u003e \u003cp\u003e    Folder Options .934\u003c\/p\u003e \u003cp\u003e    Protecting the Operating System and Data ........935\u003c\/p\u003e \u003cp\u003e    Internet Security .......942\u003c\/p\u003e \u003cp\u003e    Remote Access to Network Devices ..........955\u003c\/p\u003e \u003cp\u003e    Internet Appliances ..956\u003c\/p\u003e \u003cp\u003e    Wireless Network Security Overview ........957\u003c\/p\u003e \u003cp\u003e    Security Incident Response ..964\u003c\/p\u003e \u003cp\u003e    A Final Word About Security ......................966\u003c\/p\u003e \u003cp\u003e    Chapter Summary ....968\u003c\/p\u003e \u003cp\u003e    Key Terms .........969\u003c\/p\u003e \u003cp\u003e    Review Questions .....971\u003c\/p\u003e \u003cp\u003e    Exercises ...........973\u003c\/p\u003e \u003cp\u003e    Activities ...........975\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eChapter 19: Operational Procedures \u003c\/strong\u003e\u003cstrong\u003e................\u003c\/strong\u003e\u003cstrong\u003e977\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e    Operational Procedures Overview ..............978\u003c\/p\u003e \u003cp\u003e    Proper Power Handling and Adverse Power Conditions .........986\u003c\/p\u003e \u003cp\u003e    IT Documentation ....994\u003c\/p\u003e \u003cp\u003e    Change Management .............999\u003c\/p\u003e \u003cp\u003e    Chapter Summary . 1012\u003c\/p\u003e \u003cp\u003e    Key Terms ...... 1014\u003c\/p\u003e \u003cp\u003e    Review Questions .. 1015\u003c\/p\u003e \u003cp\u003e    Exercises ........ 1017\u003c\/p\u003e \u003cp\u003e    Activities ........ 1018\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAppendix A: Subnetting Basics \u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003cstrong\u003e1021\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAppendix B: Certification Exam Objectives (Online)\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eGlossary \u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003cstrong\u003e1025\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e9780137670444, TOC, 7\/29\/2022\u003c\/p\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default Title","offer_id":48732342059351,"sku":"9780137670444","price":89.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780137670444.jpg?v=1719996487"},{"product_id":"comptia-data-da0001-exam-cram-9780137637294","title":"CompTIA Data DA0001 Exam Cram","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eAkhil Behl\u003c\/strong\u003e is a passionate technologist and business development practitioner. He has more than 20 years of experience in the IT industry, working across several leadership, advisory, consultancy, and business development profiles across OEMs, telcos, and SI organizations. Akhil believes in cultivating an entrepreneurial culture, working across high-performance teams, identifying emerging technology trends, and ongoing innovation. For the last 7+ years, he has been working extensively with hyperscalers across industry verticals. He is employed at Red Hat, leading the Global System Integrator (GSI) partner alliances for the ANZ region.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eAkhil is a published author. Over the past decade, he has authored multiple titles on security and business communication technologies. This is his fifth book with Pearson Education. He has contributed as technical editor for over a dozen books on security, networking, and information technology. He has published s\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":48864175620439,"sku":"9780137637294","price":999.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780137637294.jpg?v=1722270745"},{"product_id":"comptia-it-fundamentals-itf-study-guide-9781119513124","title":"CompTIA IT Fundamentals ITF Study Guide","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003e\u003cb\u003eNOTE:\u003c\/b\u003e\u003c\/i\u003e\u003c\/b\u003eThe name of the exam has changed from IT Fundamentals to IT Fundamentals+ (ITF+). However, the FC0-U61 exam objectives are exactly the same. After the book was printed withIT Fundamentalsin the title, CompTIA changed the name toIT Fundamentals+ (ITF+). We have corrected the title toIT Fundamentals+ (ITF+) in subsequent book printings, but earlier printings that were sold may still showIT Fundamentalsin the title. Please rest assured that the book content is 100% the same.\u003cb\u003e\u003cbr\u003e\u003cbr\u003eThe ultimate study guide for the essential entry-level IT cert!\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe \u003ci\u003eCompTIA IT Fundamentals Study Guide: Exam FC0-U61, Second Edition\u003c\/i\u003e is your ideal companion for comprehensive exam preparation. Covering 100 percent of the latest exam objectives, this book contains everything you need to know to pass with flying colorsthe first time! Clear, concise language breaks down fundamental IT concepts to help you truly grasp important concepts, and practical examples\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\u003cp\u003eIntroduction xxi\u003c\/p\u003e \u003cp\u003eAssessment Test xxxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Core Hardware Components 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroducing Internal Components 3\u003c\/p\u003e \u003cp\u003eExploring Motherboards, Processors, and Memory 4\u003c\/p\u003e \u003cp\u003eMotherboards 4\u003c\/p\u003e \u003cp\u003eProcessors 22\u003c\/p\u003e \u003cp\u003eMemory 27\u003c\/p\u003e \u003cp\u003eExploring Storage and Expansion Devices 33\u003c\/p\u003e \u003cp\u003eHard Drives 33\u003c\/p\u003e \u003cp\u003eOptical Drives 42\u003c\/p\u003e \u003cp\u003eVideo Cards 43\u003c\/p\u003e \u003cp\u003eSound Cards 45\u003c\/p\u003e \u003cp\u003eNetwork Cards 46\u003c\/p\u003e \u003cp\u003eModems 47\u003c\/p\u003e \u003cp\u003eExploring Power and Cooling 48\u003c\/p\u003e \u003cp\u003ePower Supplies 48\u003c\/p\u003e \u003cp\u003eCooling Systems 52\u003c\/p\u003e \u003cp\u003eSummary 55\u003c\/p\u003e \u003cp\u003eExam Essentials 56\u003c\/p\u003e \u003cp\u003eChapter 1 Written Lab 56\u003c\/p\u003e \u003cp\u003eReview Questions 59\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Peripherals and Connectors 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Common Peripherals, Interfaces, and Connectors 65\u003c\/p\u003e \u003cp\u003eAudio and Video Devices 66\u003c\/p\u003e \u003cp\u003eExternal Storage and Communications Connectors 80\u003c\/p\u003e \u003cp\u003eInput and Output Devices 92\u003c\/p\u003e \u003cp\u003eUnderstanding Installation Basics 109\u003c\/p\u003e \u003cp\u003eReviewing Connector Types 113\u003c\/p\u003e \u003cp\u003eSummary 114\u003c\/p\u003e \u003cp\u003eExam Essentials 115\u003c\/p\u003e \u003cp\u003eChapter 2 Lab 116\u003c\/p\u003e \u003cp\u003eReview Questions 117\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Computing Devices and the Internet of Things 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring Common Computing Devices 123\u003c\/p\u003e \u003cp\u003eServers and Workstations 123\u003c\/p\u003e \u003cp\u003eLaptops 125\u003c\/p\u003e \u003cp\u003eTablets and Smartphones 132\u003c\/p\u003e \u003cp\u003eGaming Consoles 155\u003c\/p\u003e \u003cp\u003eUnderstanding the Internet of Things 158\u003c\/p\u003e \u003cp\u003eA Brief History of the Internet of Things 158\u003c\/p\u003e \u003cp\u003eConsumer Uses 159\u003c\/p\u003e \u003cp\u003eCommercial Uses 162\u003c\/p\u003e \u003cp\u003ePotential Issues 165\u003c\/p\u003e \u003cp\u003eSummary 167\u003c\/p\u003e \u003cp\u003eExam Essentials 167\u003c\/p\u003e \u003cp\u003eChapter 3 Lab 168\u003c\/p\u003e \u003cp\u003eReview Questions 169\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Operating Systems 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOperating System Fundamentals 175\u003c\/p\u003e \u003cp\u003eA Brief History of Operating Systems 176\u003c\/p\u003e \u003cp\u003eBasic Functions of Operating Systems 180\u003c\/p\u003e \u003cp\u003eTypes of Operating Systems 185\u003c\/p\u003e \u003cp\u003eManaging an Operating System 207\u003c\/p\u003e \u003cp\u003eManaging Features and Interfaces 208\u003c\/p\u003e \u003cp\u003eManaging Folder and File Structures 229\u003c\/p\u003e \u003cp\u003eSummary 241\u003c\/p\u003e \u003cp\u003eExam Essentials 241\u003c\/p\u003e \u003cp\u003eChapter 4 Lab 242\u003c\/p\u003e \u003cp\u003eReview Questions 247\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Software Applications 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Application Architecture and Installation 254\u003c\/p\u003e \u003cp\u003eApplication Design Concepts 255\u003c\/p\u003e \u003cp\u003eSoftware Management Best Practices 260\u003c\/p\u003e \u003cp\u003eExploring Common Application Types 276\u003c\/p\u003e \u003cp\u003eFile Extensions 277\u003c\/p\u003e \u003cp\u003eProductivity Software 280\u003c\/p\u003e \u003cp\u003eCollaboration Software 285\u003c\/p\u003e \u003cp\u003eBusiness Software 289\u003c\/p\u003e \u003cp\u003eUtility Software 293\u003c\/p\u003e \u003cp\u003eWeb Browsers 304\u003c\/p\u003e \u003cp\u003eSummary 318\u003c\/p\u003e \u003cp\u003eExam Essentials 319\u003c\/p\u003e \u003cp\u003eChapter 5 Lab 320\u003c\/p\u003e \u003cp\u003eReview Questions 321\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Software Development 325\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring Programming Languages 327\u003c\/p\u003e \u003cp\u003eAssembly Language 328\u003c\/p\u003e \u003cp\u003eCompiled Languages 333\u003c\/p\u003e \u003cp\u003eInterpreted Languages 335\u003c\/p\u003e \u003cp\u003eQuery Languages 339\u003c\/p\u003e \u003cp\u003eUnderstanding Programming Concepts and Techniques 340\u003c\/p\u003e \u003cp\u003eProgramming Logic 341\u003c\/p\u003e \u003cp\u003eOrganizing Code 343\u003c\/p\u003e \u003cp\u003eSummary 347\u003c\/p\u003e \u003cp\u003eExam Essentials 348\u003c\/p\u003e \u003cp\u003eChapter 6 Lab 349\u003c\/p\u003e \u003cp\u003eReview Questions 350\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Database Fundamentals 355\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Databases 357\u003c\/p\u003e \u003cp\u003eExploring Database Concepts and Structures 358\u003c\/p\u003e \u003cp\u003eWorking with Databases 367\u003c\/p\u003e \u003cp\u003eSummary 380\u003c\/p\u003e \u003cp\u003eExam Essentials 380\u003c\/p\u003e \u003cp\u003eChapter 7 Lab 381\u003c\/p\u003e \u003cp\u003eReview Questions 384\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Networking Concepts and Technologies 389\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring Connection Types and Features 391\u003c\/p\u003e \u003cp\u003eChoosing External Network Connections 392\u003c\/p\u003e \u003cp\u003eChoosing Internal Network Connections 403\u003c\/p\u003e \u003cp\u003eUnderstanding Network Connectivity Essentials 411\u003c\/p\u003e \u003cp\u003eCommon Networking Devices 411\u003c\/p\u003e \u003cp\u003eNetworking Protocol Basics 415\u003c\/p\u003e \u003cp\u003eTCP\/IP Essentials 416\u003c\/p\u003e \u003cp\u003eNetwork Storage Options 424\u003c\/p\u003e \u003cp\u003eSetting Up a Wireless Network 428\u003c\/p\u003e \u003cp\u003eBasic Configuration 428\u003c\/p\u003e \u003cp\u003eWireless Router Security 438\u003c\/p\u003e \u003cp\u003eAdditional Wireless Router Services 440\u003c\/p\u003e \u003cp\u003eSummary 445\u003c\/p\u003e \u003cp\u003eExam Essentials 445\u003c\/p\u003e \u003cp\u003eChapter 8 Lab 446\u003c\/p\u003e \u003cp\u003ePart 1: Setting Up Your Wireless Router 446\u003c\/p\u003e \u003cp\u003ePart 2: Testing Your Neighbors 446\u003c\/p\u003e \u003cp\u003eReview Questions 447\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Security Concepts and Threats 451\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Hackers and Motives 454\u003c\/p\u003e \u003cp\u003eUnderstanding Security Threats 457\u003c\/p\u003e \u003cp\u003eConfidentiality Concerns 458\u003c\/p\u003e \u003cp\u003eIntegrity Concerns 463\u003c\/p\u003e \u003cp\u003eAvailability Concerns 465\u003c\/p\u003e \u003cp\u003eSoftware-Based Security Threats 468\u003c\/p\u003e \u003cp\u003eUnderstanding Access Control 476\u003c\/p\u003e \u003cp\u003eAuthentication 476\u003c\/p\u003e \u003cp\u003eAuthorization 479\u003c\/p\u003e \u003cp\u003eAccounting 480\u003c\/p\u003e \u003cp\u003eNonrepudiation 482\u003c\/p\u003e \u003cp\u003eSummary 482\u003c\/p\u003e \u003cp\u003eExam Essentials 483\u003c\/p\u003e \u003cp\u003eChapter 9 Lab 484\u003c\/p\u003e \u003cp\u003eReview Questions 485\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Security Best Practices 489\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Security Best Practices 491\u003c\/p\u003e \u003cp\u003eDevice Hardening 491\u003c\/p\u003e \u003cp\u003eManaging Users 515\u003c\/p\u003e \u003cp\u003eUsing Data Encryption 520\u003c\/p\u003e \u003cp\u003eSummary 527\u003c\/p\u003e \u003cp\u003eExam Essentials 528\u003c\/p\u003e \u003cp\u003eChapter 10 Lab 529\u003c\/p\u003e \u003cp\u003eReview Questions 530\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Business Continuity and Computer Support 535\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Business Continuity 537\u003c\/p\u003e \u003cp\u003eFault Tolerance 537\u003c\/p\u003e \u003cp\u003eDisaster Recovery 551\u003c\/p\u003e \u003cp\u003eExploring Computer Support Concepts 552\u003c\/p\u003e \u003cp\u003eUnderstanding Troubleshooting Theory 552\u003c\/p\u003e \u003cp\u003eTroubleshooting Examples 563\u003c\/p\u003e \u003cp\u003eSummary 581\u003c\/p\u003e \u003cp\u003eExam Essentials 582\u003c\/p\u003e \u003cp\u003eChapter 11 Lab 583\u003c\/p\u003e \u003cp\u003eReview Questions 584\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A Answers to Written Labs 589\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Core Hardware Components 590\u003c\/p\u003e \u003cp\u003eChapter 2: Peripherals and Connectors 590\u003c\/p\u003e \u003cp\u003eChapter 3: Computing Devices and the Internet of Things 591\u003c\/p\u003e \u003cp\u003eChapter 4: Operating Systems 592\u003c\/p\u003e \u003cp\u003eChapter 5: Software Applications 592\u003c\/p\u003e \u003cp\u003eChapter 6: Software Development 592\u003c\/p\u003e \u003cp\u003eChapter 7: Database Fundamentals 593\u003c\/p\u003e \u003cp\u003eChapter 8: Networking Concepts and Technologies 593\u003c\/p\u003e \u003cp\u003eChapter 9: Security Concepts and Threats 594\u003c\/p\u003e \u003cp\u003eChapter 10: Security Best Practices 594\u003c\/p\u003e \u003cp\u003eChapter 11: Business Continuity and Computer Support 594\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B Answers to Review Questions 597\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Core Hardware Components  598\u003c\/p\u003e \u003cp\u003eChapter 2: Peripherals and Connectors  599\u003c\/p\u003e \u003cp\u003eChapter 3: Computing Devices and the Internet of Things  600\u003c\/p\u003e \u003cp\u003eChapter 4: Operating Systems  601\u003c\/p\u003e \u003cp\u003eChapter 5: Software Applications  602\u003c\/p\u003e \u003cp\u003eChapter 6: Software Development  604\u003c\/p\u003e \u003cp\u003eChapter 7: Database Fundamentals  605\u003c\/p\u003e \u003cp\u003eChapter 8: Networking Concepts and Technologies  606\u003c\/p\u003e \u003cp\u003eChapter 9: Security Concepts and Threats  607\u003c\/p\u003e \u003cp\u003eChapter 10: Security Best Practices  609\u003c\/p\u003e \u003cp\u003eChapter 11: Business Continuity and Computer Support  610\u003c\/p\u003e \u003cp\u003eIndex 613\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTable of Exercises\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExercise 1.1 Converting Between Decimal and Other Numbering Systems. . . . . . . . . 26\u003c\/p\u003e \u003cp\u003eExercise 1.2 Assessing Your Computer’s RAM and Virtual Memory. . . . . . . . . . . . . . . 29\u003c\/p\u003e \u003cp\u003eExercise 1.3 Determining the Type of Installed RAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33\u003c\/p\u003e \u003cp\u003eExercise 1.4 Examining Hard Drives in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40\u003c\/p\u003e \u003cp\u003eExercise 2.1 Adjusting a Desktop Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76\u003c\/p\u003e \u003cp\u003eExercise 2.2 Changing the Settings for Multiple Monitors . . . . . . . . . . . . . . . . . . . . . . . 78\u003c\/p\u003e \u003cp\u003eExercise 2.3 Changing Your Keyboard Layout in Windows 10 . . . . . . . . . . . . . . . . . . . . 95\u003c\/p\u003e \u003cp\u003eExercise 2.4 Disabling a Touchpad in Windows 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100\u003c\/p\u003e \u003cp\u003eExercise 2.5 Configuring a Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103\u003c\/p\u003e \u003cp\u003eExercise 2.6 Installing an IP Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111\u003c\/p\u003e \u003cp\u003eExercise 3.1 Changing Security Settings on IOS 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139\u003c\/p\u003e \u003cp\u003eExercise 4.1 Creating a User Account in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . 211\u003c\/p\u003e \u003cp\u003eExercise 4.2 Creating a User Account in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . . . 213\u003c\/p\u003e \u003cp\u003eExercise 4.3 Changing Windows User Account Control . . . . . . . . . . . . . . . . . . . . . . . . 215\u003c\/p\u003e \u003cp\u003eExercise 4.4 Creating a Task with Task Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220\u003c\/p\u003e \u003cp\u003eExercise 4.5 Managing Virtual Memory in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . 227\u003c\/p\u003e \u003cp\u003eExercise 4.6 Managing Storage Space in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . . 232\u003c\/p\u003e \u003cp\u003eExercise 4.7 Manipulating Files in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239\u003c\/p\u003e \u003cp\u003eExercise 4.8 Creating a Shortcut in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240\u003c\/p\u003e \u003cp\u003eExercise 5.1 Installing and Uninstalling Operating System Features . . . . . . . . . . . . . 264\u003c\/p\u003e \u003cp\u003eExercise 5.2 Installing 7-Zip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266\u003c\/p\u003e \u003cp\u003eExercise 5.3 Installing Free Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266\u003c\/p\u003e \u003cp\u003eExercise 5.4 Configuring Windows Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272\u003c\/p\u003e \u003cp\u003eExercise 5.5 Using 7-Zip to Create an Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300\u003c\/p\u003e \u003cp\u003eExercise 5.6 Downloading and Installing Adobe Acrobat Reader . . . . . . . . . . . . . . . . 304\u003c\/p\u003e \u003cp\u003eExercise 5.7 Managing Cookies and Cache in Microsoft Edge . . . . . . . . . . . . . . . . . . . 311\u003c\/p\u003e \u003cp\u003eExercise 5.8 Configuring the Edge Pop-Up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314\u003c\/p\u003e \u003cp\u003eExercise 6.1 Converting Between Decimal and Other Numbering Systems. . . . . . . . 330\u003c\/p\u003e \u003cp\u003eExercise 6.2 Creating “Hello, world!” in HTML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336\u003c\/p\u003e \u003cp\u003eExercise 7.1 Creating a Database and Tables in Microsoft Access 2016 . . . . . . . . . . . 372\u003c\/p\u003e \u003cp\u003eExercise 7.2 Importing Data from Excel to Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374\u003c\/p\u003e \u003cp\u003eExercise 8.1 Pricing Internet Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403\u003c\/p\u003e \u003cp\u003eExercise 8.2 The Cost of Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408\u003c\/p\u003e \u003cp\u003eExercise 8.3 Finding Your IP Configuration Information in Windows 10 . . . . . . . . . . . 422\u003c\/p\u003e \u003cp\u003eExercise 9.1 Testing Social Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461\u003c\/p\u003e \u003cp\u003eExercise 10.1 Securing a Windows 10 PC from Unauthorized Local Use . . . . . . . . . . . 495\u003c\/p\u003e \u003cp\u003eExercise 10.2 Starting and Stopping Services in Windows 10. . . . . . . . . . . . . . . . . . . . 505\u003c\/p\u003e \u003cp\u003eExercise 10.3 Configuring SmartScreen in Microsoft Edge . . . . . . . . . . . . . . . . . . . . . . 512\u003c\/p\u003e \u003cp\u003eExercise 10.4 Encrypting Local Folders in Windows 10. . . . . . . . . . . . . . . . . . . . . . . . . . 522\u003c\/p\u003e \u003cp\u003eExercise 10.5 Backing Up a Windows Security Certificate . . . . . . . . . . . . . . . . . . . . . . . 524\u003c\/p\u003e \u003cp\u003eExercise 11.1 Setting Up a Backup in Windows 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548\u003c\/p\u003e \u003cp\u003eExercise 11.2 Booting into Safe Mode in Windows 10. . . . . . . . . . . . . . . . . . . . . . . . . . . 566\u003c\/p\u003e \u003cp\u003eExercise 11.3 Using System Restore in Windows 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567\u003c\/p\u003e \u003cp\u003eExercise 11.4 Using the System Configuration Utility in Windows 10. . . . . . . . . . . . . . 570\u003c\/p\u003e \u003cp\u003eExercise 11.5 Creating a Desktop Shortcut for MSCONFIG. . . . . . . . . . . . . . . . . . . . . . . 571\u003c\/p\u003e \u003cp\u003eExercise 11.6 Running an Application in Compatibility Mode . . . . . . . . . . . . . . . . . . . . 574\u003c\/p\u003e \u003cp\u003eExercise 11.7 Checking TCP\/IP Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866400174423,"sku":"9781119513124","price":36.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119513124.jpg?v=1722278462"},{"product_id":"comptia-a-complete-certification-kit-9781119863229","title":"CompTIA A Complete Certification Kit","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866421113175,"sku":"9781119863229","price":999.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"comptia-security-study-guide-with-over-500-practice-test-questions-9781394211418","title":"CompTIA Security Study Guide with over 500","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction xxxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Today’s Security Professional 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCybersecurity Objectives 2\u003c\/p\u003e \u003cp\u003eData Breach Risks 3\u003c\/p\u003e \u003cp\u003eThe DAD Triad 4\u003c\/p\u003e \u003cp\u003eBreach Impact 5\u003c\/p\u003e \u003cp\u003eImplementing Security Controls 7\u003c\/p\u003e \u003cp\u003eGap Analysis 7\u003c\/p\u003e \u003cp\u003eSecurity Control Categories 8\u003c\/p\u003e \u003cp\u003eSecurity Control Types 9\u003c\/p\u003e \u003cp\u003eData Protection 10\u003c\/p\u003e \u003cp\u003eData Encryption 11\u003c\/p\u003e \u003cp\u003eData Loss Prevention 11\u003c\/p\u003e \u003cp\u003eData Minimization 12\u003c\/p\u003e \u003cp\u003eAccess Restrictions 13\u003c\/p\u003e \u003cp\u003eSegmentation and Isolation 13\u003c\/p\u003e \u003cp\u003eSummary 13\u003c\/p\u003e \u003cp\u003eExam Essentials 14\u003c\/p\u003e \u003cp\u003eReview Questions 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Cybersecurity Threat Landscape 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring Cybersecurity Threats 23\u003c\/p\u003e \u003cp\u003eClassifying Cybersecurity Threats 23\u003c\/p\u003e \u003cp\u003eThreat Actors 25\u003c\/p\u003e \u003cp\u003eAttacker Motivations 31\u003c\/p\u003e \u003cp\u003eThreat Vectors and Attack Surfaces 32\u003c\/p\u003e \u003cp\u003eThreat Data and Intelligence 35\u003c\/p\u003e \u003cp\u003eOpen Source Intelligence 35\u003c\/p\u003e \u003cp\u003eProprietary and Closed- Source Intelligence 38\u003c\/p\u003e \u003cp\u003eAssessing Threat Intelligence 39\u003c\/p\u003e \u003cp\u003eThreat Indicator Management and Exchange 40\u003c\/p\u003e \u003cp\u003eInformation Sharing Organizations 41\u003c\/p\u003e \u003cp\u003eConducting Your Own Research 42\u003c\/p\u003e \u003cp\u003eSummary 42\u003c\/p\u003e \u003cp\u003eExam Essentials 43\u003c\/p\u003e \u003cp\u003eReview Questions 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Malicious Code 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMalware 50\u003c\/p\u003e \u003cp\u003eRansomware 51\u003c\/p\u003e \u003cp\u003eTrojans 52\u003c\/p\u003e \u003cp\u003eWorms 54\u003c\/p\u003e \u003cp\u003eSpyware 55\u003c\/p\u003e \u003cp\u003eBloatware 56\u003c\/p\u003e \u003cp\u003eViruses 57\u003c\/p\u003e \u003cp\u003eKeyloggers 59\u003c\/p\u003e \u003cp\u003eLogic Bombs 60\u003c\/p\u003e \u003cp\u003eRootkits 60\u003c\/p\u003e \u003cp\u003eSummary 62\u003c\/p\u003e \u003cp\u003eExam Essentials 62\u003c\/p\u003e \u003cp\u003eReview Questions 64\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Social Engineering and Password Attacks 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSocial Engineering and Human Vectors 70\u003c\/p\u003e \u003cp\u003eSocial Engineering Techniques 71\u003c\/p\u003e \u003cp\u003ePassword Attacks 76\u003c\/p\u003e \u003cp\u003eSummary 78\u003c\/p\u003e \u003cp\u003eExam Essentials 78\u003c\/p\u003e \u003cp\u003eReview Questions 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Security Assessment and Testing 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVulnerability Management 87\u003c\/p\u003e \u003cp\u003eIdentifying Scan Targets 87\u003c\/p\u003e \u003cp\u003eDetermining Scan Frequency 89\u003c\/p\u003e \u003cp\u003eConfiguring Vulnerability Scans 91\u003c\/p\u003e \u003cp\u003eScanner Maintenance 95\u003c\/p\u003e \u003cp\u003eVulnerability Scanning Tools 98\u003c\/p\u003e \u003cp\u003eReviewing and Interpreting Scan Reports 101\u003c\/p\u003e \u003cp\u003eConfirmation of Scan Results 111\u003c\/p\u003e \u003cp\u003eVulnerability Classification 112\u003c\/p\u003e \u003cp\u003ePatch Management 112\u003c\/p\u003e \u003cp\u003eLegacy Platforms 113\u003c\/p\u003e \u003cp\u003eWeak Configurations 115\u003c\/p\u003e \u003cp\u003eError Messages 115\u003c\/p\u003e \u003cp\u003eInsecure Protocols 116\u003c\/p\u003e \u003cp\u003eWeak Encryption 117\u003c\/p\u003e \u003cp\u003ePenetration Testing 118\u003c\/p\u003e \u003cp\u003eAdopting the Hacker Mindset 119\u003c\/p\u003e \u003cp\u003eReasons for Penetration Testing 120\u003c\/p\u003e \u003cp\u003eBenefits of Penetration Testing 120\u003c\/p\u003e \u003cp\u003ePenetration Test Types 121\u003c\/p\u003e \u003cp\u003eRules of Engagement 123\u003c\/p\u003e \u003cp\u003eReconnaissance 125\u003c\/p\u003e \u003cp\u003eRunning the Test 125\u003c\/p\u003e \u003cp\u003eCleaning Up 126\u003c\/p\u003e \u003cp\u003eAudits and Assessments 126\u003c\/p\u003e \u003cp\u003eSecurity Tests 127\u003c\/p\u003e \u003cp\u003eSecurity Assessments 128\u003c\/p\u003e \u003cp\u003eSecurity Audits 129\u003c\/p\u003e \u003cp\u003eVulnerability Life Cycle 131\u003c\/p\u003e \u003cp\u003eVulnerability Identification 131\u003c\/p\u003e \u003cp\u003eVulnerability Analysis 132\u003c\/p\u003e \u003cp\u003eVulnerability Response and Remediation 132\u003c\/p\u003e \u003cp\u003eValidation of Remediation 132\u003c\/p\u003e \u003cp\u003eReporting 133\u003c\/p\u003e \u003cp\u003eSummary 133\u003c\/p\u003e \u003cp\u003eExam Essentials 134\u003c\/p\u003e \u003cp\u003eReview Questions 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Application Security 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSoftware Assurance Best Practices 143\u003c\/p\u003e \u003cp\u003eThe Software Development Life Cycle 143\u003c\/p\u003e \u003cp\u003eSoftware Development Phases 144\u003c\/p\u003e \u003cp\u003eDevSecOps and DevOps 146\u003c\/p\u003e \u003cp\u003eDesigning and Coding for Security 147\u003c\/p\u003e \u003cp\u003eSecure Coding Practices 148\u003c\/p\u003e \u003cp\u003eAPI Security 149\u003c\/p\u003e \u003cp\u003eSoftware Security Testing 149\u003c\/p\u003e \u003cp\u003eAnalyzing and Testing Code 150\u003c\/p\u003e \u003cp\u003eInjection Vulnerabilities 151\u003c\/p\u003e \u003cp\u003eSQL Injection Attacks 151\u003c\/p\u003e \u003cp\u003eCode Injection Attacks 155\u003c\/p\u003e \u003cp\u003eCommand Injection Attacks 155\u003c\/p\u003e \u003cp\u003eExploiting Authentication Vulnerabilities 156\u003c\/p\u003e \u003cp\u003ePassword Authentication 156\u003c\/p\u003e \u003cp\u003eSession Attacks 157\u003c\/p\u003e \u003cp\u003eExploiting Authorization Vulnerabilities 160\u003c\/p\u003e \u003cp\u003eInsecure Direct Object References 161\u003c\/p\u003e \u003cp\u003eDirectory Traversal 161\u003c\/p\u003e \u003cp\u003eFile Inclusion 163\u003c\/p\u003e \u003cp\u003ePrivilege Escalation 163\u003c\/p\u003e \u003cp\u003eExploiting Web Application Vulnerabilities 164\u003c\/p\u003e \u003cp\u003eCross- Site Scripting (XSS) 164\u003c\/p\u003e \u003cp\u003eRequest Forgery 167\u003c\/p\u003e \u003cp\u003eApplication Security Controls 168\u003c\/p\u003e \u003cp\u003eInput Validation 168\u003c\/p\u003e \u003cp\u003eWeb Application Firewalls 170\u003c\/p\u003e \u003cp\u003eParameterized Queries 170\u003c\/p\u003e \u003cp\u003eSandboxing 171\u003c\/p\u003e \u003cp\u003eCode Security 171\u003c\/p\u003e \u003cp\u003eSecure Coding Practices 173\u003c\/p\u003e \u003cp\u003eSource Code Comments 174\u003c\/p\u003e \u003cp\u003eError Handling 174\u003c\/p\u003e \u003cp\u003eHard- Coded Credentials 175\u003c\/p\u003e \u003cp\u003ePackage Monitoring 175\u003c\/p\u003e \u003cp\u003eMemory Management 176\u003c\/p\u003e \u003cp\u003eRace Conditions 177\u003c\/p\u003e \u003cp\u003eUnprotected APIs 178\u003c\/p\u003e \u003cp\u003eAutomation and Orchestration 178\u003c\/p\u003e \u003cp\u003eUse Cases of Automation and Scripting 179\u003c\/p\u003e \u003cp\u003eBenefits of Automation and Scripting 179\u003c\/p\u003e \u003cp\u003eOther Considerations 180\u003c\/p\u003e \u003cp\u003eSummary 181\u003c\/p\u003e \u003cp\u003eExam Essentials 181\u003c\/p\u003e \u003cp\u003eReview Questions 183\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Cryptography and the PKI 189\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAn Overview of Cryptography 190\u003c\/p\u003e \u003cp\u003eHistorical Cryptography 191\u003c\/p\u003e \u003cp\u003eGoals of Cryptography 196\u003c\/p\u003e \u003cp\u003eConfidentiality 197\u003c\/p\u003e \u003cp\u003eIntegrity 199\u003c\/p\u003e \u003cp\u003eAuthentication 200\u003c\/p\u003e \u003cp\u003eNon-repudiation 200\u003c\/p\u003e \u003cp\u003eCryptographic Concepts 200\u003c\/p\u003e \u003cp\u003eCryptographic Keys 201\u003c\/p\u003e \u003cp\u003eCiphers 202\u003c\/p\u003e \u003cp\u003eModern Cryptography 202\u003c\/p\u003e \u003cp\u003eCryptographic Secrecy 202\u003c\/p\u003e \u003cp\u003eSymmetric Key Algorithms 204\u003c\/p\u003e \u003cp\u003eAsymmetric Key Algorithms 205\u003c\/p\u003e \u003cp\u003eHashing Algorithms 208\u003c\/p\u003e \u003cp\u003eSymmetric Cryptography 208\u003c\/p\u003e \u003cp\u003eData Encryption Standard 208\u003c\/p\u003e \u003cp\u003eAdvanced Encryption Standard 209\u003c\/p\u003e \u003cp\u003eSymmetric Key Management 209\u003c\/p\u003e \u003cp\u003eAsymmetric Cryptography 211\u003c\/p\u003e \u003cp\u003eRSA 212\u003c\/p\u003e \u003cp\u003eElliptic Curve 213\u003c\/p\u003e \u003cp\u003eHash Functions 214\u003c\/p\u003e \u003cp\u003eSha 215\u003c\/p\u003e \u003cp\u003emd 5 216\u003c\/p\u003e \u003cp\u003eDigital Signatures 216\u003c\/p\u003e \u003cp\u003eHMAC 217\u003c\/p\u003e \u003cp\u003ePublic Key Infrastructure 218\u003c\/p\u003e \u003cp\u003eCertificates 218\u003c\/p\u003e \u003cp\u003eCertificate Authorities 219\u003c\/p\u003e \u003cp\u003eCertificate Generation and Destruction 220\u003c\/p\u003e \u003cp\u003eCertificate Formats 223\u003c\/p\u003e \u003cp\u003eAsymmetric Key Management 224\u003c\/p\u003e \u003cp\u003eCryptographic Attacks 225\u003c\/p\u003e \u003cp\u003eBrute Force 225\u003c\/p\u003e \u003cp\u003eFrequency Analysis 225\u003c\/p\u003e \u003cp\u003eKnown Plain Text 226\u003c\/p\u003e \u003cp\u003eChosen Plain Text 226\u003c\/p\u003e \u003cp\u003eRelated Key Attack 226\u003c\/p\u003e \u003cp\u003eBirthday Attack 226\u003c\/p\u003e \u003cp\u003eDowngrade Attack 227\u003c\/p\u003e \u003cp\u003eHashing, Salting, and Key Stretching 227\u003c\/p\u003e \u003cp\u003eExploiting Weak Keys 228\u003c\/p\u003e \u003cp\u003eExploiting Human Error 228\u003c\/p\u003e \u003cp\u003eEmerging Issues in Cryptography 229\u003c\/p\u003e \u003cp\u003eTor and the Dark Web 229\u003c\/p\u003e \u003cp\u003eBlockchain 229\u003c\/p\u003e \u003cp\u003eLightweight Cryptography 230\u003c\/p\u003e \u003cp\u003eHomomorphic Encryption 230\u003c\/p\u003e \u003cp\u003eQuantum Computing 230\u003c\/p\u003e \u003cp\u003eSummary 231\u003c\/p\u003e \u003cp\u003eExam Essentials 231\u003c\/p\u003e \u003cp\u003eReview Questions 233\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Identity and Access Management 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIdentity 239\u003c\/p\u003e \u003cp\u003eAuthentication and Authorization 240\u003c\/p\u003e \u003cp\u003eAuthentication and Authorization Technologies 241\u003c\/p\u003e \u003cp\u003eAuthentication Methods 246\u003c\/p\u003e \u003cp\u003ePasswords 247\u003c\/p\u003e \u003cp\u003eMultifactor Authentication 251\u003c\/p\u003e \u003cp\u003eOne- Time Passwords 252\u003c\/p\u003e \u003cp\u003eBiometrics 254\u003c\/p\u003e \u003cp\u003eAccounts 256\u003c\/p\u003e \u003cp\u003eAccount Types 256\u003c\/p\u003e \u003cp\u003eProvisioning and Deprovisioning Accounts 257\u003c\/p\u003e \u003cp\u003eAccess Control Schemes 259\u003c\/p\u003e \u003cp\u003eFilesystem Permissions 260\u003c\/p\u003e \u003cp\u003eSummary 262\u003c\/p\u003e \u003cp\u003eExam Essentials 262\u003c\/p\u003e \u003cp\u003eReview Questions 264\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Resilience and Physical Security 269\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResilience and Recovery in Security Architectures 271\u003c\/p\u003e \u003cp\u003eArchitectural Considerations and Security 273\u003c\/p\u003e \u003cp\u003eStorage Resiliency 274\u003c\/p\u003e \u003cp\u003eResponse and Recovery Controls 280\u003c\/p\u003e \u003cp\u003eCapacity Planning for Resilience and Recovery 283\u003c\/p\u003e \u003cp\u003eTesting Resilience and Recovery Controls and Designs 284\u003c\/p\u003e \u003cp\u003ePhysical Security Controls 285\u003c\/p\u003e \u003cp\u003eSite Security 285\u003c\/p\u003e \u003cp\u003eDetecting Physical Attacks 291\u003c\/p\u003e \u003cp\u003eSummary 291\u003c\/p\u003e \u003cp\u003eExam Essentials 292\u003c\/p\u003e \u003cp\u003eReview Questions 294\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Cloud and Virtualization Security 299\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExploring the Cloud 300\u003c\/p\u003e \u003cp\u003eBenefits of the Cloud 301\u003c\/p\u003e \u003cp\u003eCloud Roles 303\u003c\/p\u003e \u003cp\u003eCloud Service Models 303\u003c\/p\u003e \u003cp\u003eCloud Deployment Models 307\u003c\/p\u003e \u003cp\u003ePrivate Cloud 307\u003c\/p\u003e \u003cp\u003eShared Responsibility Model 309\u003c\/p\u003e \u003cp\u003eCloud Standards and Guidelines 312\u003c\/p\u003e \u003cp\u003eVirtualization 314\u003c\/p\u003e \u003cp\u003eHypervisors 314\u003c\/p\u003e \u003cp\u003eCloud Infrastructure Components 316\u003c\/p\u003e \u003cp\u003eCloud Compute Resources 316\u003c\/p\u003e \u003cp\u003eCloud Storage Resources 319\u003c\/p\u003e \u003cp\u003eCloud Networking 322\u003c\/p\u003e \u003cp\u003eCloud Security Issues 325\u003c\/p\u003e \u003cp\u003eAvailability 325\u003c\/p\u003e \u003cp\u003eData Sovereignty 326\u003c\/p\u003e \u003cp\u003eVirtualization Security 327\u003c\/p\u003e \u003cp\u003eApplication Security 327\u003c\/p\u003e \u003cp\u003eGovernance and Auditing of Third- Party Vendors 328\u003c\/p\u003e \u003cp\u003eHardening Cloud Infrastructure 328\u003c\/p\u003e \u003cp\u003eCloud Access Security Brokers 328\u003c\/p\u003e \u003cp\u003eResource Policies 329\u003c\/p\u003e \u003cp\u003eSecrets Management 330\u003c\/p\u003e \u003cp\u003eSummary 331\u003c\/p\u003e \u003cp\u003eExam Essentials 331\u003c\/p\u003e \u003cp\u003eReview Questions 333\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Endpoint Security 337\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOperating System Vulnerabilities 339\u003c\/p\u003e \u003cp\u003eHardware Vulnerabilities 340\u003c\/p\u003e \u003cp\u003eProtecting Endpoints 341\u003c\/p\u003e \u003cp\u003ePreserving Boot Integrity 342\u003c\/p\u003e \u003cp\u003eEndpoint Security Tools 344\u003c\/p\u003e \u003cp\u003eHardening Techniques 350\u003c\/p\u003e \u003cp\u003eHardening 350\u003c\/p\u003e \u003cp\u003eService Hardening 350\u003c\/p\u003e \u003cp\u003eNetwork Hardening 352\u003c\/p\u003e \u003cp\u003eDefault Passwords 352\u003c\/p\u003e \u003cp\u003eRemoving Unnecessary Software 353\u003c\/p\u003e \u003cp\u003eOperating System Hardening 353\u003c\/p\u003e \u003cp\u003eConfiguration, Standards, and Schemas 356\u003c\/p\u003e \u003cp\u003eEncryption 357\u003c\/p\u003e \u003cp\u003eSecuring Embedded and Specialized Systems 358\u003c\/p\u003e \u003cp\u003eEmbedded Systems 358\u003c\/p\u003e \u003cp\u003eSCADA and ICS 361\u003c\/p\u003e \u003cp\u003eSecuring the Internet of Things 362\u003c\/p\u003e \u003cp\u003eCommunication Considerations 363\u003c\/p\u003e \u003cp\u003eSecurity Constraints of Embedded Systems 364\u003c\/p\u003e \u003cp\u003eAsset Management 365\u003c\/p\u003e \u003cp\u003eSummary 368\u003c\/p\u003e \u003cp\u003eExam Essentials 369\u003c\/p\u003e \u003cp\u003eReview Questions 371\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Network Security 375\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDesigning Secure Networks 377\u003c\/p\u003e \u003cp\u003eInfrastructure Considerations 380\u003c\/p\u003e \u003cp\u003eNetwork Design Concepts 380\u003c\/p\u003e \u003cp\u003eNetwork Segmentation 383\u003c\/p\u003e \u003cp\u003eZero Trust 385\u003c\/p\u003e \u003cp\u003eNetwork Access Control 387\u003c\/p\u003e \u003cp\u003ePort Security and Port- Level Protections 388\u003c\/p\u003e \u003cp\u003eVirtual Private Networks and Remote Access 390\u003c\/p\u003e \u003cp\u003eNetwork Appliances and Security Tools 392\u003c\/p\u003e \u003cp\u003eDeception and Disruption Technology 399\u003c\/p\u003e \u003cp\u003eNetwork Security, Services, and Management 400\u003c\/p\u003e \u003cp\u003eSecure Protocols 406\u003c\/p\u003e \u003cp\u003eUsing Secure Protocols 406\u003c\/p\u003e \u003cp\u003eSecure Protocols 407\u003c\/p\u003e \u003cp\u003eNetwork Attacks 410\u003c\/p\u003e \u003cp\u003eOn- Path Attacks 411\u003c\/p\u003e \u003cp\u003eDomain Name System Attacks 412\u003c\/p\u003e \u003cp\u003eCredential Replay Attacks 414\u003c\/p\u003e \u003cp\u003eMalicious Code 415\u003c\/p\u003e \u003cp\u003eDistributed Denial- of- Service Attacks 415\u003c\/p\u003e \u003cp\u003eSummary 418\u003c\/p\u003e \u003cp\u003eExam Essentials 419\u003c\/p\u003e \u003cp\u003eReview Questions 421\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Wireless and Mobile Security 425\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding Secure Wireless Networks 426\u003c\/p\u003e \u003cp\u003eConnection Methods 427\u003c\/p\u003e \u003cp\u003eWireless Network Models 431\u003c\/p\u003e \u003cp\u003eAttacks Against Wireless Networks and Devices 432\u003c\/p\u003e \u003cp\u003eDesigning a Network 435\u003c\/p\u003e \u003cp\u003eController and Access Point Security 438\u003c\/p\u003e \u003cp\u003eWi- Fi Security Standards 438\u003c\/p\u003e \u003cp\u003eWireless Authentication 440\u003c\/p\u003e \u003cp\u003eManaging Secure Mobile Devices 442\u003c\/p\u003e \u003cp\u003eMobile Device Deployment Methods 442\u003c\/p\u003e \u003cp\u003eHardening Mobile Devices 444\u003c\/p\u003e \u003cp\u003eMobile Device Management 444\u003c\/p\u003e \u003cp\u003eSummary 448\u003c\/p\u003e \u003cp\u003eExam Essentials 449\u003c\/p\u003e \u003cp\u003eReview Questions 450\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Monitoring and Incident Response 455\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIncident Response 457\u003c\/p\u003e \u003cp\u003eThe Incident Response Process 458\u003c\/p\u003e \u003cp\u003eTraining 462\u003c\/p\u003e \u003cp\u003eThreat Hunting 463\u003c\/p\u003e \u003cp\u003eUnderstanding Attacks and Incidents 464\u003c\/p\u003e \u003cp\u003eIncident Response Data and Tools 466\u003c\/p\u003e \u003cp\u003eMonitoring Computing Resources 466\u003c\/p\u003e \u003cp\u003eSecurity Information and Event Management Systems 466\u003c\/p\u003e \u003cp\u003eAlerts and Alarms 469\u003c\/p\u003e \u003cp\u003eLog Aggregation, Correlation, and Analysis 470\u003c\/p\u003e \u003cp\u003eRules 471\u003c\/p\u003e \u003cp\u003eBenchmarks and Logging 478\u003c\/p\u003e \u003cp\u003eReporting and Archiving 478\u003c\/p\u003e \u003cp\u003eMitigation and Recovery 479\u003c\/p\u003e \u003cp\u003eSecure Orchestration, Automation, and Response (SOAR) 479\u003c\/p\u003e \u003cp\u003eContainment, Mitigation, and Recovery Techniques 479\u003c\/p\u003e \u003cp\u003eRoot Cause Analysis 482\u003c\/p\u003e \u003cp\u003eSummary 483\u003c\/p\u003e \u003cp\u003eExam Essentials 484\u003c\/p\u003e \u003cp\u003eReview Questions 485\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Digital Forensics 489\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDigital Forensic Concepts 490\u003c\/p\u003e \u003cp\u003eLegal Holds and e- Discovery 491\u003c\/p\u003e \u003cp\u003eConducting Digital Forensics 493\u003c\/p\u003e \u003cp\u003eAcquiring Forensic Data 493\u003c\/p\u003e \u003cp\u003eAcquisition Tools 497\u003c\/p\u003e \u003cp\u003eValidating Forensic Data Integrity 500\u003c\/p\u003e \u003cp\u003eData Recovery 502\u003c\/p\u003e \u003cp\u003eForensic Suites and a Forensic Case Example 503\u003c\/p\u003e \u003cp\u003eReporting 507\u003c\/p\u003e \u003cp\u003eDigital Forensics and Intelligence 508\u003c\/p\u003e \u003cp\u003eSummary 508\u003c\/p\u003e \u003cp\u003eExam Essentials 509\u003c\/p\u003e \u003cp\u003eReview Questions 511\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Security Governance and Compliance 515\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSecurity Governance 518\u003c\/p\u003e \u003cp\u003eCorporate Governance 518\u003c\/p\u003e \u003cp\u003eGovernance, Risk, and Compliance Programs 520\u003c\/p\u003e \u003cp\u003eInformation Security Governance 520\u003c\/p\u003e \u003cp\u003eTypes of Governance Structures 521\u003c\/p\u003e \u003cp\u003eUnderstanding Policy Documents 521\u003c\/p\u003e \u003cp\u003ePolicies 522\u003c\/p\u003e \u003cp\u003eStandards 524\u003c\/p\u003e \u003cp\u003eProcedures 526\u003c\/p\u003e \u003cp\u003eGuidelines 528\u003c\/p\u003e \u003cp\u003eExceptions and Compensating Controls 529\u003c\/p\u003e \u003cp\u003eMonitoring and Revision 530\u003c\/p\u003e \u003cp\u003eChange Management 531\u003c\/p\u003e \u003cp\u003eChange Management Processes and Controls 532\u003c\/p\u003e \u003cp\u003eVersion Control 534\u003c\/p\u003e \u003cp\u003eDocumentation 535\u003c\/p\u003e \u003cp\u003ePersonnel Management 535\u003c\/p\u003e \u003cp\u003eLeast Privilege 535\u003c\/p\u003e \u003cp\u003eSeparation of Duties 535\u003c\/p\u003e \u003cp\u003eJob Rotation and Mandatory Vacations 536\u003c\/p\u003e \u003cp\u003eClean Desk Space 536\u003c\/p\u003e \u003cp\u003eOnboarding and Offboarding 536\u003c\/p\u003e \u003cp\u003eNondisclosure Agreements 537\u003c\/p\u003e \u003cp\u003eSocial Media 537\u003c\/p\u003e \u003cp\u003eThird- Party Risk Management 537\u003c\/p\u003e \u003cp\u003eVendor Selection 537\u003c\/p\u003e \u003cp\u003eVendor Assessment 538\u003c\/p\u003e \u003cp\u003eVendor Agreements 538\u003c\/p\u003e \u003cp\u003eVendor Monitoring 539\u003c\/p\u003e \u003cp\u003eWinding Down Vendor Relationships 540\u003c\/p\u003e \u003cp\u003eComplying with Laws and Regulations 540\u003c\/p\u003e \u003cp\u003eCommon Compliance Requirements 541\u003c\/p\u003e \u003cp\u003eCompliance Reporting 541\u003c\/p\u003e \u003cp\u003eConsequences of Noncompliance 542\u003c\/p\u003e \u003cp\u003eCompliance Monitoring 543\u003c\/p\u003e \u003cp\u003eAdopting Standard Frameworks 543\u003c\/p\u003e \u003cp\u003eNIST Cybersecurity Framework 544\u003c\/p\u003e \u003cp\u003eNIST Risk Management Framework 546\u003c\/p\u003e \u003cp\u003eISO Standards 547\u003c\/p\u003e \u003cp\u003eBenchmarks and Secure Configuration Guides 549\u003c\/p\u003e \u003cp\u003eSecurity Awareness and Training 550\u003c\/p\u003e \u003cp\u003eUser Training 551\u003c\/p\u003e \u003cp\u003eOngoing Awareness Efforts 553\u003c\/p\u003e \u003cp\u003eSummary 554\u003c\/p\u003e \u003cp\u003eExam Essentials 555\u003c\/p\u003e \u003cp\u003eReview Questions 557\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Risk Management and Privacy 561\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnalyzing Risk 563\u003c\/p\u003e \u003cp\u003eRisk Identification 564\u003c\/p\u003e \u003cp\u003eRisk Assessment 565\u003c\/p\u003e \u003cp\u003eRisk Analysis 567\u003c\/p\u003e \u003cp\u003eManaging Risk 570\u003c\/p\u003e \u003cp\u003eRisk Mitigation 571\u003c\/p\u003e \u003cp\u003eRisk Avoidance 572\u003c\/p\u003e \u003cp\u003eRisk Transference 572\u003c\/p\u003e \u003cp\u003eRisk Acceptance 573\u003c\/p\u003e \u003cp\u003eRisk Tracking 574\u003c\/p\u003e \u003cp\u003eRisk Register 575\u003c\/p\u003e \u003cp\u003eRisk Reporting 576\u003c\/p\u003e \u003cp\u003eDisaster Recovery Planning 577\u003c\/p\u003e \u003cp\u003eDisaster Types 577\u003c\/p\u003e \u003cp\u003eBusiness Impact Analysis 578\u003c\/p\u003e \u003cp\u003ePrivacy 578\u003c\/p\u003e \u003cp\u003eData Inventory 579\u003c\/p\u003e \u003cp\u003eInformation Classification 580\u003c\/p\u003e \u003cp\u003eData Roles and Responsibilities 581\u003c\/p\u003e \u003cp\u003eInformation Life Cycle 583\u003c\/p\u003e \u003cp\u003ePrivacy Enhancing Technologies 584\u003c\/p\u003e \u003cp\u003ePrivacy and Data Breach Notification 585\u003c\/p\u003e \u003cp\u003eSummary 585\u003c\/p\u003e \u003cp\u003eExam Essentials 585\u003c\/p\u003e \u003cp\u003eReview Questions 587\u003c\/p\u003e \u003cp\u003eAppendix Answers to Review Questions 591\u003c\/p\u003e \u003cp\u003eChapter 1: Today’s Security Professional 592\u003c\/p\u003e \u003cp\u003eChapter 2: Cybersecurity Threat Landscape 593\u003c\/p\u003e \u003cp\u003eChapter 3: Malicious Code 595\u003c\/p\u003e \u003cp\u003eChapter 4: Social Engineering and Password Attacks 597\u003c\/p\u003e \u003cp\u003eChapter 5: Security Assessment and Testing 600\u003c\/p\u003e \u003cp\u003eChapter 6: Application Security 602\u003c\/p\u003e \u003cp\u003eChapter 7: Cryptography and the PKI 604\u003c\/p\u003e \u003cp\u003eChapter 8: Identity and Access Management 605\u003c\/p\u003e \u003cp\u003eChapter 9: Resilience and Physical Security 607\u003c\/p\u003e \u003cp\u003eChapter 10: Cloud and Virtualization Security 609\u003c\/p\u003e \u003cp\u003eChapter 11: Endpoint Security 611\u003c\/p\u003e \u003cp\u003eChapter 12: Network Security 614\u003c\/p\u003e \u003cp\u003eChapter 13: Wireless and Mobile Security 616\u003c\/p\u003e \u003cp\u003eChapter 14: Monitoring and Incident Response 619\u003c\/p\u003e \u003cp\u003eChapter 15: Digital Forensics 621\u003c\/p\u003e \u003cp\u003eChapter 16: Security Governance and Compliance 623\u003c\/p\u003e \u003cp\u003eChapter 17: Risk Management and Privacy 626\u003c\/p\u003e \u003cp\u003eIndex 629\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866618900823,"sku":"9781394211418","price":34.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781394211418.jpg?v=1722279488"},{"product_id":"linux-and-lpic-1-guide-to-linux-certification-9798214000800","title":"Linux+ and LPIC-1 Guide to Linux Certification","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003eEckert's LINUX+ and LPIC-1 GUIDE TO LINUX CERTIFICATION, 6th 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The book covers the latest Linux�� distributions, as well as virtualization, containerization, cloud orchestration and enterprise storage. Comprehensive coverage also addresses key job-related services and cloud technologies, including firewalls, FTP, NFS, Samba, Apache, DNS, DHCP, NTP, Postfix, PostgreSQL, SSH, VNC, RDP, Docker and Kubernetes. Appendices allow you to apply your Linux knowledge to macOS�� and FreeBSD��. Hands-on projects give you practice using the latest Fedora��� and Ubuntu�� Linux�� distributions and can be performed on either a Windows�� PC (Intel�� or ARM��) or macOS�� PC (Intel�� or Apple�� Silicon).\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e1. Introduction to Linux��. 2. Linux�� Installation and Usage. 3. Exploring Linux�� Filesystems. 4. Linux�� Filesystem Management. 5. Linux�� Filesystem Administration. 6. Linux�� Server Deployment. 7. Working with the Shell. 8. System Initialization, X Windows, and Localization. 9. Managing Linux�� Processes. 10. Common Administrative Tasks. 11. Compression, System Backup, and Software Installation. 12. Network Configuration. 13. Configuring Network Services and Cloud Technologies. 14. Security, Troubleshooting, and Performance. Appendix A: Certification. Appendix B: Finding Linux Resources on the Internet. Appendix C: Applying Your Linux�� Knowledge to macOS��. Appendix D: Applying Your Linux�� Knowledge to FreeBSD��.","brand":"Cengage Learning, Inc","offers":[{"title":"Default Title","offer_id":48869611307351,"sku":"9798214000800","price":999.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9798214000800.jpg?v=1722293643"},{"product_id":"comptia-advanced-security-practitioner-casp-cas002-cert-guide-9780789754011","title":"CompTIA Advanced Security Practitioner CASP","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default Title","offer_id":48884631568727,"sku":"9780789754011","price":33.35,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780789754011.jpg?v=1722532801"},{"product_id":"linux-and-lpic1-guide-to-linux-certification-9781337569798","title":"Linux and LPIC1 Guide to Linux Certification","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003eEckert's LINUX+ and LPIC-1 GUIDE TO LINUX CERTIFICATION, 5th Edition, empowers you with the knowledge and skills you need to succeed on CompTIA's Linux+ (XKO-004) certification exam and the Linux Professional Institute LPIC-1 (101-500 and 102-500) certification exams, as well as in your network administration career. The book covers the latest Linux distributions, virtualization, containerization and storage technologies. Comprehensive coverage also addresses key job-related networking and security services, including FTP, NFS, Samba, Apache, DNS, DHCP, NTP, Squid, Postfix, SSH, VNC, Spice, RDP, GPG, PostgreSQL and iptables\/firewalld. Hands-on projects give you practice using both modern Linux distributions (Fedora 28 and Ubuntu Server 18.04) and industry's legacy Linux distributions. And with MindTap's live virtual machine labs, you can explore various solutions in a safe, sandbox environment using real Cisco hardware and virtualized Linux operating systems.\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e1. Introduction to Linux��. 2. Linux�� Installation and Usage.  3. Exploring Linux�� Filesystems. 4. Linux�� Filesystem Management.  5. Linux�� Filesystem Administration.  6. Linux�� Server Deployment and Virtualization. 7. Working with the BASH Shell. 8. System Initialization and X Windows.  9. Managing Linux�� Processes. 10. Common Administrative Tasks. 11. Compression, System Backup and Software Installation.  12. Network Configuration.  13. Configuring Network Services.  14. Support, Performance, Security and Cloud Services.  Appendix A: Certification. Appendix B: GNU Public License. Appendix C: Finding Linux Resources on the Internet. Appendix D: Supporting macOS. Appendix E: Configuring the Windows Subsystem for Linux.","brand":"Cengage Learning, Inc","offers":[{"title":"Default Title","offer_id":48885437464919,"sku":"9781337569798","price":72.19,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781337569798.jpg?v=1791470388"},{"product_id":"comptia-a-core-1-2201101-and-core-2-2201102-cert-guide-9780137675944","title":"CompTIA A Core 1 2201101 and Core 2 2201102 Cert","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eRick McDonald\u003c\/strong\u003e is a professor in the IT Specialist program at the University of Alaska in Fairbanks, Alaska. He holds degrees and certificates from Gonzaga University in Spokane, Washington, and University of Illinois Springfield. After several years in the airline industry, he returned to full-time teaching in North Carolina and then in Ketchikan and Fairbanks, Alaska. 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This comprehensive set of study aids covers every exam objective and competency tested by the Core 1 and Core 2 exams. You'll find coverage of mobile devices, networking, hardware, virtualization and cloud computing, hardware and network troubleshooting, operating systems, security, software trouble shooting, and operational procedures. The book also includes: Practical examples and real-world insights drawn from the experiences of actual computer technicians6 months of access to 28 online A+ Core 2 Exam 220-1102 Practice Lab modulesAccess to the Sybex online test bank, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a searchable glossary of key terms Perfect for anyone preparing for the popular A+ certification exams, CompTIA A+ Complete Deluxe Study Guide with Online Labs: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 is also an invaluable resource for anyone seeking to improve their computer technician skillset and better their performance on the job.\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\u003cp\u003eIntroduction xxvii\u003c\/p\u003e \u003cp\u003eAssessment Test lxxxii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I 220-1101 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 Motherboards, Processors, and Memory 3\u003c\/p\u003e \u003cp\u003eUnderstanding Motherboards 7\u003c\/p\u003e \u003cp\u003eUnderstanding Processors 42\u003c\/p\u003e \u003cp\u003eUnderstanding Memory 49\u003c\/p\u003e \u003cp\u003eUnderstanding Cooling Systems 63\u003c\/p\u003e \u003cp\u003eSummary 71\u003c\/p\u003e \u003cp\u003eExam Essentials 71\u003c\/p\u003e \u003cp\u003eReview Questions 73\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 1 77\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 2 78\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Expansion Cards, Storage Devices, and Power Supplies 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInstalling and Configuring Expansion Cards 81\u003c\/p\u003e \u003cp\u003eUnderstanding Storage Devices 89\u003c\/p\u003e \u003cp\u003eUnderstanding Power Supplies 118\u003c\/p\u003e \u003cp\u003eSummary 131\u003c\/p\u003e \u003cp\u003eExam Essentials 131\u003c\/p\u003e \u003cp\u003eReview Questions 133\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Peripherals, Cables, and Connectors 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Cables and Connectors 140\u003c\/p\u003e \u003cp\u003eUnderstanding Cables and Connectors 160\u003c\/p\u003e \u003cp\u003eSummary 184\u003c\/p\u003e \u003cp\u003eExam Essentials 185\u003c\/p\u003e \u003cp\u003eReview Questions 186\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Printers and Multifunction Devices 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Print Technologies and Imaging Processes 193\u003c\/p\u003e \u003cp\u003eSummary 262\u003c\/p\u003e \u003cp\u003eExam Essentials 262\u003c\/p\u003e \u003cp\u003eReview Questions 264\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 268\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Networking Fundamentals 269\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Networking Principles 271\u003c\/p\u003e \u003cp\u003eIdentifying Common Network Hardware 295\u003c\/p\u003e \u003cp\u003eSummary 324\u003c\/p\u003e \u003cp\u003eExam Essentials 324\u003c\/p\u003e \u003cp\u003eReview Questions 327\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 331\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Introduction to TCP\/IP 333\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding TCP\/IP 335\u003c\/p\u003e \u003cp\u003eUnderstanding Virtual Networks 368\u003c\/p\u003e \u003cp\u003eVirtual Local Area Networks 368\u003c\/p\u003e \u003cp\u003eVirtual Private Networks 370\u003c\/p\u003e \u003cp\u003eSummary 372\u003c\/p\u003e \u003cp\u003eExam Essentials 372\u003c\/p\u003e \u003cp\u003eReview Questions 374\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 378\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Wireless and SOHO Networks 379\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Wireless Networking Technologies 381\u003c\/p\u003e \u003cp\u003eInstalling and Configuring SOHO Networks 402\u003c\/p\u003e \u003cp\u003eSummary 449\u003c\/p\u003e \u003cp\u003eExam Essentials 449\u003c\/p\u003e \u003cp\u003eReview Questions 451\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 455\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Network Services, Virtualization, and Cloud Computing 457\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Network Services 459\u003c\/p\u003e \u003cp\u003eUnderstanding Virtualization and Cloud Computing 487\u003c\/p\u003e \u003cp\u003eSummary 515\u003c\/p\u003e \u003cp\u003eExam Essentials 516\u003c\/p\u003e \u003cp\u003eReview Questions 518\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 522\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Laptop and Mobile Device Hardware 523\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorking with Laptop and Mobile Device Hardware 526\u003c\/p\u003e \u003cp\u003eSummary 584\u003c\/p\u003e \u003cp\u003eExam Essentials 585\u003c\/p\u003e \u003cp\u003eReview Questions 586\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 590\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Mobile Connectivity and Application Support 591\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Mobile Connectivity 593\u003c\/p\u003e \u003cp\u003eSummary 668\u003c\/p\u003e \u003cp\u003eExam Essentials 668\u003c\/p\u003e \u003cp\u003eReview Questions 670\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 674\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Troubleshooting Methodology and Resolving Core Hardware Problems 675\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing the Troubleshooting Best Practice Methodology 678\u003c\/p\u003e \u003cp\u003eTroubleshooting Motherboards, CPUs, RAM, and Power Problems 690\u003c\/p\u003e \u003cp\u003eSummary 708\u003c\/p\u003e \u003cp\u003eExam Essentials 709\u003c\/p\u003e \u003cp\u003eReview Questions 711\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 715\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Hardware and Network Troubleshooting 717\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTroubleshooting Storage Drives and RAID Arrays 721\u003c\/p\u003e \u003cp\u003eTroubleshooting Video, Projector, and Display Issues 731\u003c\/p\u003e \u003cp\u003eTroubleshooting Common Mobile Device Issues 737\u003c\/p\u003e \u003cp\u003eTroubleshooting Printer Problems 751\u003c\/p\u003e \u003cp\u003eTroubleshooting Networking Problems 779\u003c\/p\u003e \u003cp\u003eSummary 806\u003c\/p\u003e \u003cp\u003eExam Essentials 806\u003c\/p\u003e \u003cp\u003eReview Questions 809\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 813\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II 220-1102 815\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Operating System Basics 817\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Operating Systems 819\u003c\/p\u003e \u003cp\u003eUnderstanding Applications 830\u003c\/p\u003e \u003cp\u003eIntroduction to Windows 10 836\u003c\/p\u003e \u003cp\u003ePreparing for the Exam 871\u003c\/p\u003e \u003cp\u003eSummary 872\u003c\/p\u003e \u003cp\u003eExam Essentials 872\u003c\/p\u003e \u003cp\u003eReview Questions 874\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 878\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Windows Configuration 879\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInteracting with Operating Systems 882\u003c\/p\u003e \u003cp\u003eThe Windows Registry 960\u003c\/p\u003e \u003cp\u003eDisk Management 962\u003c\/p\u003e \u003cp\u003eSummary 970\u003c\/p\u003e \u003cp\u003eExam Essentials 970\u003c\/p\u003e \u003cp\u003eReview Questions 972\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 976\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Windows Administration 977\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInstalling and Upgrading Windows 980\u003c\/p\u003e \u003cp\u003eCommand-Line Tools 1013\u003c\/p\u003e \u003cp\u003eNetworking in Windows 1030\u003c\/p\u003e \u003cp\u003eSummary 1050\u003c\/p\u003e \u003cp\u003eExam Essentials 1050\u003c\/p\u003e \u003cp\u003eReview Questions 1052\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1056\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Working with macOS and Linux 1057\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003emacOS and Linux 1060\u003c\/p\u003e \u003cp\u003eApplications on macOS 1061\u003c\/p\u003e \u003cp\u003eManaging Applications 1064\u003c\/p\u003e \u003cp\u003eCreating Shortcuts 1065\u003c\/p\u003e \u003cp\u003eTools 1071\u003c\/p\u003e \u003cp\u003eSystem Preferences 1073\u003c\/p\u003e \u003cp\u003eFeatures 1082\u003c\/p\u003e \u003cp\u003eBasic Linux Commands 1087\u003c\/p\u003e \u003cp\u003eLinux and Windows 1106\u003c\/p\u003e \u003cp\u003eSummary 1108\u003c\/p\u003e \u003cp\u003eExam Essentials 1109\u003c\/p\u003e \u003cp\u003eReview Questions 1110\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1114\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Security Concepts 1115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePhysical Security Concepts 1121\u003c\/p\u003e \u003cp\u003ePhysical Security for Staff 1128\u003c\/p\u003e \u003cp\u003eKey Fobs 1129\u003c\/p\u003e \u003cp\u003eSmartcards and RFID Badges 1129\u003c\/p\u003e \u003cp\u003eLogical Security 1132\u003c\/p\u003e \u003cp\u003eMalware 1143\u003c\/p\u003e \u003cp\u003eMitigating Software Threats 1151\u003c\/p\u003e \u003cp\u003eSocial Engineering Attacks, Threats, and Vulnerabilities 1159\u003c\/p\u003e \u003cp\u003eCommon Security Threats 1163\u003c\/p\u003e \u003cp\u003eExploits and Vulnerabilities 1170\u003c\/p\u003e \u003cp\u003eSecurity Best Practices 1172\u003c\/p\u003e \u003cp\u003eData Encryption 1172\u003c\/p\u003e \u003cp\u003eSetting Strong Passwords 1173\u003c\/p\u003e \u003cp\u003eRequiring Passwords 1174\u003c\/p\u003e \u003cp\u003ePassword Expiration 1175\u003c\/p\u003e \u003cp\u003eEnd-User\u003c\/p\u003e \u003cp\u003eBest Practices 1176\u003c\/p\u003e \u003cp\u003eAccount Management 1177\u003c\/p\u003e \u003cp\u003eDisable AutoRun 1181\u003c\/p\u003e \u003cp\u003eDestruction and Disposal Methods 1183\u003c\/p\u003e \u003cp\u003eRecycling or Repurposing Best Practices 1183\u003c\/p\u003e \u003cp\u003ePhysical Destruction 1185\u003c\/p\u003e \u003cp\u003eSummary 1187\u003c\/p\u003e \u003cp\u003eExam Essentials 1187\u003c\/p\u003e \u003cp\u003eReview Questions 1190\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1194\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18 Securing Operating Systems 1195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorking with Windows OS Security Settings 1199\u003c\/p\u003e \u003cp\u003eUsers and Groups 1199\u003c\/p\u003e \u003cp\u003eWeb Browser Security 1228\u003c\/p\u003e \u003cp\u003eSecuring a SOHO Network (Wireless) 1239\u003c\/p\u003e \u003cp\u003eSecuring a SOHO Network (Wired) 1247\u003c\/p\u003e \u003cp\u003eMobile Device Security 1253\u003c\/p\u003e \u003cp\u003eSummary 1263\u003c\/p\u003e \u003cp\u003eExam Essentials 1264\u003c\/p\u003e \u003cp\u003eReview Questions 1265\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 1269\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19 Troubleshooting Operating Systems and Security 1271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTroubleshooting Common Microsoft Windows OS Problems 1275\u003c\/p\u003e \u003cp\u003eTroubleshooting Security Issues 1309\u003c\/p\u003e \u003cp\u003eSymptoms 1315\u003c\/p\u003e \u003cp\u003eBest Practices for Malware Removal 1318\u003c\/p\u003e \u003cp\u003eTroubleshooting Mobile OS Issues 1325\u003c\/p\u003e \u003cp\u003eTroubleshooting Mobile Security Issues 1335\u003c\/p\u003e \u003cp\u003eSummary 1341\u003c\/p\u003e \u003cp\u003eExam Essentials 1342\u003c\/p\u003e \u003cp\u003eReview Questions 1343\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1346\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 20 Scripting and Remote Access 1347\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eScripting 1349\u003c\/p\u003e \u003cp\u003eRemote Access 1375\u003c\/p\u003e \u003cp\u003eSummary 1387\u003c\/p\u003e \u003cp\u003eExam Essentials 1388\u003c\/p\u003e \u003cp\u003eReview Questions 1389\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1392\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 21 Safety and Environmental Concerns 1393\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Safety Procedures 1395\u003c\/p\u003e \u003cp\u003eUnderstanding Environmental Controls 1417\u003c\/p\u003e \u003cp\u003eUnderstanding Policies, Licensing, and Privacy 1433\u003c\/p\u003e \u003cp\u003eSummary 1446\u003c\/p\u003e \u003cp\u003eExam Essentials 1446\u003c\/p\u003e \u003cp\u003eReview Questions 1448\u003c\/p\u003e \u003cp\u003ePerformance-Based Question 1452\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 22 Documentation and Professionalism 1453\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDocumentation and Support 1457\u003c\/p\u003e \u003cp\u003eChange Management Best Practices 1476\u003c\/p\u003e \u003cp\u003eDisaster Prevention and Recovery 1482\u003c\/p\u003e \u003cp\u003eDemonstrating Professionalism 1494\u003c\/p\u003e \u003cp\u003eSummary 1508\u003c\/p\u003e \u003cp\u003eExam Essentials 1508\u003c\/p\u003e \u003cp\u003eReview Questions 1510\u003c\/p\u003e \u003cp\u003ePerformance-Based\u003c\/p\u003e \u003cp\u003eQuestion 1514\u003c\/p\u003e \u003cp\u003eAppendix A Answers to the Review Questions 1515\u003c\/p\u003e \u003cp\u003eChapter 1: Motherboards, Processors, and Memory 1516\u003c\/p\u003e \u003cp\u003eChapter 2: Expansion Cards, Storage Devices, and\u003c\/p\u003e \u003cp\u003ePower Supplies 1518\u003c\/p\u003e \u003cp\u003eChapter 3: Peripherals, Cables, and Connectors 1520\u003c\/p\u003e \u003cp\u003eChapter 4: Printers and Multifunction Devices 1521\u003c\/p\u003e \u003cp\u003eChapter 5: Networking Fundamentals 1523\u003c\/p\u003e \u003cp\u003eChapter 6: Introduction to TCP\/IP 1525\u003c\/p\u003e \u003cp\u003eChapter 7: Wireless and SOHO Networks 1527\u003c\/p\u003e \u003cp\u003eChapter 8: Network Services, Virtualization, and\u003c\/p\u003e \u003cp\u003eCloud Computing 1529\u003c\/p\u003e \u003cp\u003eChapter 9: Laptop and Mobile Device Hardware 1531\u003c\/p\u003e \u003cp\u003eChapter 10: Mobile Connectivity and Application Support 1533\u003c\/p\u003e \u003cp\u003eChapter 11: Troubleshooting Methodology and\u003c\/p\u003e \u003cp\u003eResolving Core Hardware Problems 1535\u003c\/p\u003e \u003cp\u003eChapter 12: Hardware and Network Troubleshooting 1537\u003c\/p\u003e \u003cp\u003eChapter 13: Operating System Basics 1539\u003c\/p\u003e \u003cp\u003eChapter 14: Windows Configuration 1540\u003c\/p\u003e \u003cp\u003eChapter 15: Windows Administration 1543\u003c\/p\u003e \u003cp\u003eChapter 16: Working with macOS and Linux 1545\u003c\/p\u003e \u003cp\u003eChapter 17: Security Concepts 1547\u003c\/p\u003e \u003cp\u003eChapter 18: Securing Operating Systems 1549\u003c\/p\u003e \u003cp\u003eChapter 19: Troubleshooting Operating Systems and Security 1551\u003c\/p\u003e \u003cp\u003eChapter 20: Scripting and Remote Access 1554\u003c\/p\u003e \u003cp\u003eChapter 21: Safety and Environmental Concerns 1556\u003c\/p\u003e \u003cp\u003eChapter 22: Documentation and Professionalism 1558\u003c\/p\u003e \u003cp\u003eAppendix B Answers to Performance-Based\u003c\/p\u003e \u003cp\u003eQuestions 1561\u003c\/p\u003e \u003cp\u003eChapter 1: Motherboards, Processors, and Memory 1562\u003c\/p\u003e \u003cp\u003eChapter 2: Expansion Cards, Storage Devices, and\u003c\/p\u003e \u003cp\u003ePower Supplies 1563\u003c\/p\u003e \u003cp\u003eChapter 3: Peripherals, Cables, and Connectors 1563\u003c\/p\u003e \u003cp\u003eChapter 4: Printers and Multifunction Devices 1564\u003c\/p\u003e \u003cp\u003eChapter 5: Networking Fundamentals 1565\u003c\/p\u003e \u003cp\u003eChapter 6: Introduction to TCP\/IP 1566\u003c\/p\u003e \u003cp\u003eChapter 7: Wireless and SOHO Networks 1566\u003c\/p\u003e \u003cp\u003eChapter 8: Network Services, Virtualization, and\u003c\/p\u003e \u003cp\u003eCloud Computing 1567\u003c\/p\u003e \u003cp\u003eChapter 9: Laptop and Mobile Device Hardware 1568\u003c\/p\u003e \u003cp\u003eChapter 10: Mobile Connectivity and Application Support 1568\u003c\/p\u003e \u003cp\u003eChapter 11: Troubleshooting Methodology and Resolving Core\u003c\/p\u003e \u003cp\u003eHardware Problems 1569\u003c\/p\u003e \u003cp\u003eChapter 12: Hardware and Network Troubleshooting 1569\u003c\/p\u003e \u003cp\u003eChapter 13: Operating System Basics 1570\u003c\/p\u003e \u003cp\u003eChapter 14: Windows Configuration 1570\u003c\/p\u003e \u003cp\u003eChapter 15: Windows Administration 1571\u003c\/p\u003e \u003cp\u003eChapter 16: Working with macOS and Linux 1575\u003c\/p\u003e \u003cp\u003eChapter 17: Security Concepts 1577\u003c\/p\u003e \u003cp\u003eChapter 18: Securing Operating Systems 1577\u003c\/p\u003e \u003cp\u003eChapter 19: Troubleshooting Operating Systems and Security 1578\u003c\/p\u003e \u003cp\u003eChapter 20: Scripting and Remote Access 1578\u003c\/p\u003e \u003cp\u003eChapter 21: Safety and Environmental Concerns 1579\u003c\/p\u003e \u003cp\u003eChapter 22: Documentation and Professionalism 1579\u003c\/p\u003e \u003cp\u003eIndex 1581\u003c\/p\u003e \u003cp\u003eTable of Exercises\u003c\/p\u003e \u003cp\u003eExercise 2.1 Removing an Internal Storage Device 115\u003c\/p\u003e \u003cp\u003eExercise 2.2 Installing an Internal Storage Device 116\u003c\/p\u003e \u003cp\u003eExercise 2.3 Removing a Power Supply 130\u003c\/p\u003e \u003cp\u003eExercise 3.1 Changing the Refresh Rate in Windows 10 143\u003c\/p\u003e \u003cp\u003eExercise 3.2 Changing the Settings for Multiple Monitors 148\u003c\/p\u003e \u003cp\u003eExercise 4.1 Identifying the Parts of an Inkjet Printer 203\u003c\/p\u003e \u003cp\u003eExercise 4.2 Installing a USB Printer in Windows 10 239\u003c\/p\u003e \u003cp\u003eExercise 4.3 Installing a TCP\/IP Printer in Windows 10 242\u003c\/p\u003e \u003cp\u003eExercise 4.4 Determining if Bonjour Is Installed in Windows 244\u003c\/p\u003e \u003cp\u003eExercise 4.5 Scanning a Document to Google Drive 250\u003c\/p\u003e \u003cp\u003eExercise 4.6 Using an Inkjet Cleaning Solution 255\u003c\/p\u003e \u003cp\u003eExercise 4.7 Installing Memory into a Laser Printer 258\u003c\/p\u003e \u003cp\u003eExercise 5.1 Pricing Network Cables 313\u003c\/p\u003e \u003cp\u003eExercise 7.1 The Cost of Networking 422\u003c\/p\u003e \u003cp\u003eExercise 7.2 Installing an Internal NIC in Windows 10 422\u003c\/p\u003e \u003cp\u003eExercise 8.1 Configuring Windows 10 to Use a Proxy Server 477\u003c\/p\u003e \u003cp\u003eExercise 8.2 Using Google’s Cloud Services 497\u003c\/p\u003e \u003cp\u003eExercise 8.3 Enabling Hyper-V in Windows 10 503\u003c\/p\u003e \u003cp\u003eExercise 8.4 Installing VirtualBox and Lubuntu on Windows 10 508\u003c\/p\u003e \u003cp\u003eExercise 9.1 Removing Speakers from a Laptop 536\u003c\/p\u003e \u003cp\u003eExercise 9.2 Removing the Display Assembly 544\u003c\/p\u003e \u003cp\u003eExercise 9.3 Removing the Display Panel 546\u003c\/p\u003e \u003cp\u003eExercise 9.4 Removing the Motherboard from a Laptop 549\u003c\/p\u003e \u003cp\u003eExercise 9.5 Replacing Laptop Memory 553\u003c\/p\u003e \u003cp\u003eExercise 9.6 Removing an M.2 SSD from a Laptop 557\u003c\/p\u003e \u003cp\u003eExercise 9.7 Removing a Laptop Keyboard 560\u003c\/p\u003e \u003cp\u003eExercise 9.8 Disabling a Touchpad in Windows 10 563\u003c\/p\u003e \u003cp\u003eExercise 9.9 Removing an Internal Laptop Battery 568\u003c\/p\u003e \u003cp\u003eExercise 9.10 Removing the System Fan 572\u003c\/p\u003e \u003cp\u003eExercise 9.11 Removing the CPU Heat Sink 573\u003c\/p\u003e \u003cp\u003eExercise 9.12 Removing the Wireless NIC 574\u003c\/p\u003e \u003cp\u003eExercise 9.13 Removing the CMOS Battery 575\u003c\/p\u003e \u003cp\u003eExercise 9.14 Flashing the System BIOS 576\u003c\/p\u003e \u003cp\u003eExercise 10.1 Connecting an iPhone to a Wi-Fi\u003c\/p\u003e \u003cp\u003eNetwork 609\u003c\/p\u003e \u003cp\u003eExercise 10.2 Connecting an Android Phone to a Wi-Fi\u003c\/p\u003e \u003cp\u003eNetwork 611\u003c\/p\u003e \u003cp\u003eExercise 10.3 Disabling Cellular Use for Data Networking on an iPhone 614\u003c\/p\u003e \u003cp\u003eExercise 10.4 Disabling Cellular Use for Data Networking in Android OS 616\u003c\/p\u003e \u003cp\u003e\u003cb\u003exxvi \u003c\/b\u003eTable of Exercises\u003c\/p\u003e \u003cp\u003eExercise 10.5 Setting Up a VPN in Android 619\u003c\/p\u003e \u003cp\u003eExercise 10.6 Pairing an Android Device with a Windows Laptop 623\u003c\/p\u003e \u003cp\u003eExercise 10.7 Pairing an iPhone with a Vehicle’s Sound System 632\u003c\/p\u003e \u003cp\u003eExercise 10.8 Configuring Location Services in iOS 638\u003c\/p\u003e \u003cp\u003eExercise 10.9 Email Account Configuration on an iPhone 645\u003c\/p\u003e \u003cp\u003eExercise 10.10 Email Account Configuration in Android 648\u003c\/p\u003e \u003cp\u003eExercise 10.11 Enabling ActiveSync in iOS 658\u003c\/p\u003e \u003cp\u003eExercise 11.1 Troubleshooting Practice 707\u003c\/p\u003e \u003cp\u003eExercise 12.1 Using a S.M.A.R.T Software Utility in Windows 729\u003c\/p\u003e \u003cp\u003eExercise 12.2 Stopping and Restarting the Print Spooler in Windows 10 775\u003c\/p\u003e \u003cp\u003eExercise 12.3 Renewing an IP Address in Windows 10 787\u003c\/p\u003e \u003cp\u003eExercise 12.4 Renewing an IP Address from the Command Line 789\u003c\/p\u003e \u003cp\u003eExercise 12.5 Using the \u003ci\u003enet share \u003c\/i\u003eCommand in Windows 795\u003c\/p\u003e \u003cp\u003eExercise 13.1 Changing a Screen Saver in Windows 854\u003c\/p\u003e \u003cp\u003eExercise 13.2 Auto-Hiding the Taskbar 856\u003c\/p\u003e \u003cp\u003eExercise 13.3 Starting a Program from the Run Window 859\u003c\/p\u003e \u003cp\u003eExercise 14.1 Working with Task Manager 887\u003c\/p\u003e \u003cp\u003eExercise 14.2 Working with Performance Monitor 896\u003c\/p\u003e \u003cp\u003eExercise 14.3 Changing the Time Zone 908\u003c\/p\u003e \u003cp\u003eExercise 14.4 Showing Hidden Files and Folders 913\u003c\/p\u003e \u003cp\u003eExercise 15.1 Command-Line\u003c\/p\u003e \u003cp\u003eDirectory Management 1015\u003c\/p\u003e \u003cp\u003eExercise 15.2 Running chkdsk within Windows 1025\u003c\/p\u003e \u003cp\u003eExercise 15.3 Running chkdsk at the Command Line 1026\u003c\/p\u003e \u003cp\u003eExercise 16.1 Installing Applications on macOS 1063\u003c\/p\u003e \u003cp\u003eExercise 16.2 Uninstalling Applications on macOS 1065\u003c\/p\u003e \u003cp\u003eExercise 16.3 Working with Files 1103\u003c\/p\u003e \u003cp\u003eExercise 17.1 Testing Your Antimalware 1153\u003c\/p\u003e \u003cp\u003eExercise 17.2 Testing Social Engineering 1160\u003c\/p\u003e \u003cp\u003eExercise 18.1 Examining a Security Token 1207\u003c\/p\u003e \u003cp\u003eExercise 18.2 Examining File Permissions 1214\u003c\/p\u003e \u003cp\u003eExercise 18.3 Working with File Hashes 1230\u003c\/p\u003e \u003cp\u003eExercise 18.4 Setting the Passcode Lock on an iPhone 1255\u003c\/p\u003e \u003cp\u003eExercise 18.5 Setting the Passcode Lock on an Android Phone 1255\u003c\/p\u003e \u003cp\u003eExercise 19.1 Reviewing Reliability Monitor 1288\u003c\/p\u003e \u003cp\u003eExercise 19.2 Manually Creating a Restore Point in Windows 1304\u003c\/p\u003e \u003cp\u003eExercise 20.1 Creating and Running a Windows Batch Script 1356\u003c\/p\u003e \u003cp\u003eExercise 20.2 Creating Your First PowerShell Script 1360\u003c\/p\u003e \u003cp\u003eExercise 21.1 Finding Trip Hazards 1413\u003c\/p\u003e \u003cp\u003eExercise 21.2 Finding MSDSs 1425\u003c\/p\u003e \u003cp\u003eExercise 22.1 Understanding Punctuality 1501\u003c\/p\u003e \u003cp\u003eExercise 22.2 Surprise Someone 1505\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49396207583575,"sku":"9781119863212","price":86.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119863212.jpg?v=1730415101"},{"product_id":"a-network-security-exams-in-a-nutshell-9780596528249","title":"A Network Security Exams in a Nutshell","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003eCovers exams which include: A+ Essentials: Required for A+ 2006 certification; EXAM 220-602: For the A+ IT Technician specialization; EXAM 220-603: For the A+ Remote Support Technician specialization; EXAM 220-604: For the A+ IT Depot specialization; EXAM N10-003: For Network+ Certification; and, EXAM SYO-101: For Security+ Certification.\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003eChapter 1    Preface      I. A+ Essentials      1. Overview of A+ Essentials Exam     Areas of Study for the A+ Essentials Exam  2. A+ Essentials Study Guide     Personal Computer Components     Laptops and Portable Devices     Operating Systems     Printers and Scanners     Networks     Security     Safety and Environmental Issues     Communications and Professionalism    3. Prep and Practice for the A+ Essentials Exam     Preparing for the A+ Essentials Exam     Suggested Exercises for the A+ Essentials Exam     Highlighters Index     Practice Questions for the A+ Essentials Exam      II. A+ Exams 220-602, 220-603, and 220-604     4. Overview of the A+ Exams 220-602, 220-603, and 220-604     Areas of Study for A+ Exams 220-602, 220-603, and 220-604      5. Study Guide for A+ Exams 220-602, 220-603, and 220-604     Personal Computer Components     Laptops and Portable Devices     Operating Systems     Printers and Scanners     Networks     Security     6. Prep and Practice for the A+ Exams 220-602, 220-603, and 220-604     Preparing for the A+ Exams     Suggested Exercises for the Exams     Highlighters Index     Practice Questions for the A+ Exams     III. Network+      7. Overview of the Network+ Exam     Areas of Study for the Network+ Exam     8. Network+ Exam Study Guide     Media and Topologies     Protocols and Standards     Network Implementation     Network Support     9. Network+ Exam Prep and Practice     Preparing for the Network+ Exam     Network+ Exam Suggested Exercises     Network+ Exam Highlighters Index     Network+ Exam Practice Questions      IV. Security+      10. Overview of Security+ Exam     Areas of Study for Security+ Exam  11. Security+ Exam Study Guide     General Security Concepts     Communication Security     Infrastructure Security     Basics of Cryptography     Operational and Organizational Security  12. Security+ Exam Prep and Practice     Preparing for the Security+ Exam     Security+ Exam Suggested Exercises     Security+ Exam Highlighters Index     Security+ Exam Practice Questions  Index","brand":"O'Reilly Media","offers":[{"title":"Default Title","offer_id":49403369259351,"sku":"9780596528249","price":32.99,"currency_code":"GBP","in_stock":false}]},{"product_id":"casp-comptia-advanced-security-practitioner-study-guide-9781119477648","title":"CASP CompTIA Advanced Security Practitioner Study","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eIntroduction xxvii\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment Test lxi\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 Cryptographic Tools and Techniques 1\u003c\/p\u003e \u003cp\u003eChapter 2 Comprehensive Security Solutions 47\u003c\/p\u003e \u003cp\u003eChapter 3 Securing Virtualized, Distributed, and Shared Computing 97\u003c\/p\u003e \u003cp\u003eChapter 4 Host Security 143\u003c\/p\u003e \u003cp\u003eChapter 5 Application Security and Penetration Testing 195\u003c\/p\u003e \u003cp\u003eChapter 6 Risk Management 265\u003c\/p\u003e \u003cp\u003eChapter 7 Policies, Procedures, and Incident Response 313\u003c\/p\u003e \u003cp\u003eChapter 8 Security Research and Analysis 357\u003c\/p\u003e \u003cp\u003eChapter 9 Enterprise Security Integration 413\u003c\/p\u003e \u003cp\u003eChapter 10 Security Controls for Communication and Collaboration 459\u003c\/p\u003e \u003cp\u003eAppendix A Answers to Review Questions 519\u003c\/p\u003e \u003cp\u003eAppendix B CASP+ Lab Manual 533\u003c\/p\u003e \u003cp\u003eIndex 591\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407062835543,"sku":"9781119477648","price":38.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119477648.jpg?v=1730498043"},{"product_id":"comptia-security-review-guide-9781119735380","title":"CompTIA Security Review Guide","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cp\u003e\u003cb\u003eLearn the ins and outs of the IT security field and efficiently prepare for the CompTIA Security+ Exam SY0-601 with one easy-to-follow resource\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCompTIA Security+ Review Guide: Exam SY0-601, Fifth Edition\u003c\/i\u003e helps you to efficiently review for the leading IT security certificationCompTIA Security+ SY0-601. Accomplished author and security expert James Michael Stewart covers each domain in a straightforward and practical way, ensuring that you grasp and understand the objectives as quickly as possible.\u003c\/p\u003e \u003cp\u003eWhether you're refreshing your knowledge or doing a last-minute review right before taking the exam, this guide includes access to a companion online test bank that offers hundreds of practice questions, flashcards, and glossary terms.\u003c\/p\u003e \u003cp\u003eCovering all five domains tested by Exam SY0-601, this guide reviews:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAttacks, Threats, and Vulnerabilities\u003c\/li\u003e \u003cli\u003eArchitecture and Design\u003c\/li\u003e \u003cli\u003eImplementation\u003c\/li\u003e \u003cli\u003eOperations and Incident Response\u003c\/li\u003e\n\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\n\u003cp\u003eIntroduction xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Threats, Attacks, and Vulnerabilities 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Compare and contrast different types of social engineering techniques 5\u003c\/p\u003e \u003cp\u003e1.2 Given a scenario, analyze potential indicators to determine the type of attack 20\u003c\/p\u003e \u003cp\u003e1.3 Given a scenario, analyze potential indicators associated with application attacks 37\u003c\/p\u003e \u003cp\u003e1.4 Given a scenario, analyze potential indicators associated with network attacks 57\u003c\/p\u003e \u003cp\u003e1.5 Explain different threat actors, vectors, and intelligence sources 80\u003c\/p\u003e \u003cp\u003e1.6 Explain the security concerns associated with various types of vulnerabilities 91\u003c\/p\u003e \u003cp\u003e1.7 Summarize the techniques used in security assessments 99\u003c\/p\u003e \u003cp\u003e1.8 Explain the techniques used in penetration testing 109\u003c\/p\u003e \u003cp\u003eReview Questions 118\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Architecture and Design 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Explain the importance of security concepts in an enterprise environment 128\u003c\/p\u003e \u003cp\u003e2.2 Summarize virtualization and cloud computing concepts 139\u003c\/p\u003e \u003cp\u003e2.3 Summarize secure application development, deployment, and automation concepts 152\u003c\/p\u003e \u003cp\u003e2.4 Summarize authentication and authorization design concepts 167\u003c\/p\u003e \u003cp\u003e2.5 Given a scenario, implement cybersecurity resilience 183\u003c\/p\u003e \u003cp\u003e2.6 Explain the security implications of embedded and specialized systems 196\u003c\/p\u003e \u003cp\u003e2.7 Explain the importance of physical security controls 208\u003c\/p\u003e \u003cp\u003e2.8 Summarize the basics of cryptographic concepts 220\u003c\/p\u003e \u003cp\u003eReview Questions 240\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Implementation 245\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Given a scenario, implement secure protocols 248\u003c\/p\u003e \u003cp\u003e3.2 Given a scenario, implement host or application security solutions 262\u003c\/p\u003e \u003cp\u003e3.3 Given a scenario, implement secure network designs 280\u003c\/p\u003e \u003cp\u003e3.4 Given a scenario, install and configure wireless security settings 304\u003c\/p\u003e \u003cp\u003e3.5 Given a scenario, implement secure mobile solutions 315\u003c\/p\u003e \u003cp\u003e3.6 Given a scenario, apply cybersecurity solutions to the cloud 330\u003c\/p\u003e \u003cp\u003e3.7 Given a scenario, implement identity and account management controls 336\u003c\/p\u003e \u003cp\u003e3.8 Given a scenario, implement authentication and authorization solutions 344\u003c\/p\u003e \u003cp\u003e3.9 Given a scenario, implement public key infrastructure 355\u003c\/p\u003e \u003cp\u003eReview Questions 370\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Operations and Incident Response 375\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Given a scenario, use the appropriate tool to assess organizational security 377\u003c\/p\u003e \u003cp\u003e4.2 Summarize the importance of policies, processes, and procedures for incident response 398\u003c\/p\u003e \u003cp\u003e4.3 Given an incident, utilize appropriate data sources to support an investigation 409\u003c\/p\u003e \u003cp\u003e4.4 Given an incident, apply mitigation techniques or controls to secure an environment 418\u003c\/p\u003e \u003cp\u003e4.5 Explain the key aspects of digital forensics 422\u003c\/p\u003e \u003cp\u003eReview Questions 435\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Governance, Risk, and Compliance 441\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Compare and contrast various types of controls 443\u003c\/p\u003e \u003cp\u003e5.2 Explain the importance of applicable regulations, standards, or frameworks that impact organizational security posture 446\u003c\/p\u003e \u003cp\u003e5.3 Explain the importance of policies to organizational security 456\u003c\/p\u003e \u003cp\u003e5.4 Summarize risk management processes and concepts 469\u003c\/p\u003e \u003cp\u003e5.5 Explain privacy and sensitive data concepts in relation to security 486\u003c\/p\u003e \u003cp\u003eReview Questions 494\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix Answers to Review Questions 499\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Threats, Attacks, and Vulnerabilities 500\u003c\/p\u003e \u003cp\u003eChapter 2: Architecture and Design 505\u003c\/p\u003e \u003cp\u003eChapter 3: Implementation 508\u003c\/p\u003e \u003cp\u003eChapter 4: Operations and Incident Response 511\u003c\/p\u003e \u003cp\u003eChapter 5: Governance, Risk, and Compliance 514\u003c\/p\u003e \u003cp\u003eIndex 519\u003c\/p\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407133745495,"sku":"9781119735380","price":21.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119735380.jpg?v=1730498299"},{"product_id":"comptia-a-complete-review-guide-9781119861072","title":"CompTIA A Complete Review Guide","description":"\u003ch2\u003eBook Synopsis\u003c\/h2\u003e\u003cb\u003eA comprehensive and efficient way to prepare for the A+ exam and succeed as a computer technician\u003c\/b\u003e \u003cp\u003eThe newly revised Fifth Edition of the \u003ci\u003eCompTIA A+ Complete Review Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102\u003c\/i\u003e delivers essential and accessible exam prep material for the sought-after A+ certification. It offers full coverage of all of the A+ exam objectives covered on the latest Core 1 and Core 2 exams, ensuring you''ll have the knowledge and skills you need to succeed on the test and in the real world. \u003c\/p\u003e\u003cp\u003eThis book covers mobile devices, networking, hardware, virtualization and cloud computing, hardware and network troubleshooting, operating systems, security, software troubleshooting, and operational procedures. Its comprehensive discussions of all exam competencies will prepare you for your first role as a computer technician and let you hit the ground running. \u003c\/p\u003e\u003cp\u003eThe book also offers: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAccessible and easy-to-follow organization perfect for quick revie\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eTable of Contents\u003c\/h2\u003e\n\u003cp\u003e\u003cb\u003eIntroduction xxiii\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I CompTIA A+ Core 1 Exam 220- 1101 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Mobile Devices 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Given a scenario, install and configure laptop hardware and components 5\u003c\/p\u003e \u003cp\u003eHardware\/device replacement 5\u003c\/p\u003e \u003cp\u003ePhysical privacy and security components 9\u003c\/p\u003e \u003cp\u003eExam essentials 10\u003c\/p\u003e \u003cp\u003e1.2 Compare and contrast the display components of mobile devices 10\u003c\/p\u003e \u003cp\u003eTypes 11\u003c\/p\u003e \u003cp\u003eMobile display components 13\u003c\/p\u003e \u003cp\u003eExam essentials 14\u003c\/p\u003e \u003cp\u003e1.3 Given a scenario, set up and configure accessories and ports of mobile devices 14\u003c\/p\u003e \u003cp\u003eConnection methods 15\u003c\/p\u003e \u003cp\u003eAccessories 20\u003c\/p\u003e \u003cp\u003eExam essentials 26\u003c\/p\u003e \u003cp\u003e1.4 Given a scenario, configure basic mobile- device network connectivity and application support 26\u003c\/p\u003e \u003cp\u003eWireless\/cellular data network (enable\/disable) 27\u003c\/p\u003e \u003cp\u003eBluetooth 29\u003c\/p\u003e \u003cp\u003eLocation services 32\u003c\/p\u003e \u003cp\u003eMobile device management (MDM)\/mobile application management (MAM) 32\u003c\/p\u003e \u003cp\u003eMobile device synchronization 36\u003c\/p\u003e \u003cp\u003eExam essentials 40\u003c\/p\u003e \u003cp\u003eReview Questions 41\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Networking 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes 50\u003c\/p\u003e \u003cp\u003ePorts and protocols 50\u003c\/p\u003e \u003cp\u003eTCP vs. UDP 53\u003c\/p\u003e \u003cp\u003eExam essentials 54\u003c\/p\u003e \u003cp\u003e2.2 Compare and contrast common networking hardware 54\u003c\/p\u003e \u003cp\u003eRouters 55\u003c\/p\u003e \u003cp\u003eSwitches 55\u003c\/p\u003e \u003cp\u003eAccess points 55\u003c\/p\u003e \u003cp\u003ePatch panel 56\u003c\/p\u003e \u003cp\u003eFirewall 56\u003c\/p\u003e \u003cp\u003ePower over Ethernet (PoE) 56\u003c\/p\u003e \u003cp\u003eHub 58\u003c\/p\u003e \u003cp\u003eCable modem 58\u003c\/p\u003e \u003cp\u003eDigital subscriber line (DSL) 58\u003c\/p\u003e \u003cp\u003eOptical network terminal (ONT) 59\u003c\/p\u003e \u003cp\u003eNetwork interface card (NIC) 59\u003c\/p\u003e \u003cp\u003eSoftware- defined networking (SDN) 60\u003c\/p\u003e \u003cp\u003eExam essentials 61\u003c\/p\u003e \u003cp\u003e2.3 Compare and contrast protocols for wireless networking 61\u003c\/p\u003e \u003cp\u003eFrequencies 61\u003c\/p\u003e \u003cp\u003eChannels 62\u003c\/p\u003e \u003cp\u003eBluetooth 63\u003c\/p\u003e \u003cp\u003e802.11 63\u003c\/p\u003e \u003cp\u003eLong- range fixed wireless 64\u003c\/p\u003e \u003cp\u003eNFC 65\u003c\/p\u003e \u003cp\u003eRadio- frequency identification (RFID) 65\u003c\/p\u003e \u003cp\u003eExam essentials 65\u003c\/p\u003e \u003cp\u003e2.4 Summarize services provided by networked hosts 66\u003c\/p\u003e \u003cp\u003eServer roles 66\u003c\/p\u003e \u003cp\u003eInternet appliances 68\u003c\/p\u003e \u003cp\u003eLegacy\/embedded systems 69\u003c\/p\u003e \u003cp\u003eInternet of Things (IoT) devices 70\u003c\/p\u003e \u003cp\u003eExam essentials 70\u003c\/p\u003e \u003cp\u003e2.5 Given a scenario, install and configure basic wired\/wireless small office\/home office (SOHO) networks 71\u003c\/p\u003e \u003cp\u003eInternet Protocol (IP) addressing 71\u003c\/p\u003e \u003cp\u003eExam essentials 79\u003c\/p\u003e \u003cp\u003e2.6 Compare and contrast common network configuration concepts 79\u003c\/p\u003e \u003cp\u003eDNS 79\u003c\/p\u003e \u003cp\u003eDHCP 81\u003c\/p\u003e \u003cp\u003eVirtual LAN (VLAN) 82\u003c\/p\u003e \u003cp\u003eVirtual private network (VPN) 83\u003c\/p\u003e \u003cp\u003eExam essentials 83\u003c\/p\u003e \u003cp\u003e2.7 Compare and contrast Internet connection types, network types, and their features 84\u003c\/p\u003e \u003cp\u003eInternet connection types 84\u003c\/p\u003e \u003cp\u003eNetwork types 85\u003c\/p\u003e \u003cp\u003eExam essentials 87\u003c\/p\u003e \u003cp\u003e2.8 Given a scenario, use networking tools 87\u003c\/p\u003e \u003cp\u003eCrimper 87\u003c\/p\u003e \u003cp\u003eCable stripper 87\u003c\/p\u003e \u003cp\u003eWiFi analyzer 87\u003c\/p\u003e \u003cp\u003eToner probe 88\u003c\/p\u003e \u003cp\u003ePunchdown tool 88\u003c\/p\u003e \u003cp\u003eCable tester 88\u003c\/p\u003e \u003cp\u003eLoopback plug 89\u003c\/p\u003e \u003cp\u003eNetwork tap 89\u003c\/p\u003e \u003cp\u003eExam essentials 89\u003c\/p\u003e \u003cp\u003eReview Questions 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Hardware 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Explain basic cable types and their connectors, features, and purposes 102\u003c\/p\u003e \u003cp\u003eNetwork cables 102\u003c\/p\u003e \u003cp\u003ePeripheral cables 107\u003c\/p\u003e \u003cp\u003eVideo cables 108\u003c\/p\u003e \u003cp\u003eHard drive cables 111\u003c\/p\u003e \u003cp\u003eAdapters 117\u003c\/p\u003e \u003cp\u003eConnector types 119\u003c\/p\u003e \u003cp\u003eExam essentials 124\u003c\/p\u003e \u003cp\u003e3.2 Given a scenario, install the appropriate RAM 124\u003c\/p\u003e \u003cp\u003eRAM types 124\u003c\/p\u003e \u003cp\u003eSingle- channel\/Dual- channel 127\u003c\/p\u003e \u003cp\u003eTriple Channel 127\u003c\/p\u003e \u003cp\u003eQuad- channel 128\u003c\/p\u003e \u003cp\u003eExam essentials 128\u003c\/p\u003e \u003cp\u003e3.3 Given a scenario, select and install storage devices 129\u003c\/p\u003e \u003cp\u003eHard drives 129\u003c\/p\u003e \u003cp\u003eSSDs 131\u003c\/p\u003e \u003cp\u003eDrive configurations 132\u003c\/p\u003e \u003cp\u003eRemovable storage 134\u003c\/p\u003e \u003cp\u003eExam essentials 139\u003c\/p\u003e \u003cp\u003e3.4 Given a scenario, install and configure motherboards, central processing units (CPUs), and add- on cards 139\u003c\/p\u003e \u003cp\u003eMotherboard form factor 139\u003c\/p\u003e \u003cp\u003eMotherboard connector types 142\u003c\/p\u003e \u003cp\u003eMotherboard compatibility 148\u003c\/p\u003e \u003cp\u003eBasic Input\/Output System (BIOS)\/Unified Extensible Firmware Interface (UEFI) settings 153\u003c\/p\u003e \u003cp\u003eEncryption 155\u003c\/p\u003e \u003cp\u003eCPU architecture 155\u003c\/p\u003e \u003cp\u003eExpansion cards 156\u003c\/p\u003e \u003cp\u003eCooling 159\u003c\/p\u003e \u003cp\u003eExam essentials 160\u003c\/p\u003e \u003cp\u003e3.5 Given a scenario, install or replace the appropriate power supply 160\u003c\/p\u003e \u003cp\u003eInput 115V vs. 220V 161\u003c\/p\u003e \u003cp\u003eOutput 3.3V vs. 5V vs. 12V 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20- pin to 24- pin motherboard adapter 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRedundant power supply 162\u003c\/p\u003e \u003cp\u003eModular power supply 162\u003c\/p\u003e \u003cp\u003eWattage rating 162\u003c\/p\u003e \u003cp\u003eExam essentials 163\u003c\/p\u003e \u003cp\u003e3.6 Given a scenario, deploy and configure multifunction devices\/printers and settings 163\u003c\/p\u003e \u003cp\u003eProperly unboxing a device – setup location considerations 163\u003c\/p\u003e \u003cp\u003eUse appropriate drivers for a given OS 164\u003c\/p\u003e \u003cp\u003eDevice connectivity 164\u003c\/p\u003e \u003cp\u003ePublic\/shared devices 165\u003c\/p\u003e \u003cp\u003eConfiguration settings 167\u003c\/p\u003e \u003cp\u003eSecurity 168\u003c\/p\u003e \u003cp\u003eNetwork scan services 169\u003c\/p\u003e \u003cp\u003eAutomatic document feeder (ADF)\/flatbed scanner 169\u003c\/p\u003e \u003cp\u003eExam essentials 170\u003c\/p\u003e \u003cp\u003e3.7 Given a scenario, install and replace printer consumables 170\u003c\/p\u003e \u003cp\u003eLaser 170\u003c\/p\u003e \u003cp\u003eInkjet 181\u003c\/p\u003e \u003cp\u003eThermal 184\u003c\/p\u003e \u003cp\u003eImpact 186\u003c\/p\u003e \u003cp\u003eExam essentials 188\u003c\/p\u003e \u003cp\u003eReview Questions 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Virtualization and Cloud Computing 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Summarize cloud computing concepts 199\u003c\/p\u003e \u003cp\u003eCommon cloud models 199\u003c\/p\u003e \u003cp\u003eCloud characteristics 200\u003c\/p\u003e \u003cp\u003eDesktop virtualization 201\u003c\/p\u003e \u003cp\u003eExam essentials 201\u003c\/p\u003e \u003cp\u003e4.2 Summarize aspects of client- side virtualization 202\u003c\/p\u003e \u003cp\u003ePurpose of virtual machines 202\u003c\/p\u003e \u003cp\u003eExam essentials 205\u003c\/p\u003e \u003cp\u003eReview Questions 206\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Hardware and Network Troubleshooting 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Given a scenario, apply the best practice methodology to resolve problems 213\u003c\/p\u003e \u003cp\u003eAlways consider corporate policies, procedures, and impacts before implementing changes 213\u003c\/p\u003e \u003cp\u003e1. Identify the problem 214\u003c\/p\u003e \u003cp\u003e2. Establish a theory of probable cause (question the obvious) 214\u003c\/p\u003e \u003cp\u003e3. Test the theory to determine cause 215\u003c\/p\u003e \u003cp\u003e4. Establish a plan of action to resolve the problem and implement the solution 215\u003c\/p\u003e \u003cp\u003e5. Verify full system functionality and, if applicable, implement preventive measures 216\u003c\/p\u003e \u003cp\u003e6. Document the findings, actions, and outcomes 216\u003c\/p\u003e \u003cp\u003eExam essentials 216\u003c\/p\u003e \u003cp\u003e5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power 216\u003c\/p\u003e \u003cp\u003eCommon symptoms 217\u003c\/p\u003e \u003cp\u003eExam essentials 224\u003c\/p\u003e \u003cp\u003e5.3 Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays 225\u003c\/p\u003e \u003cp\u003eCommon symptoms 225\u003c\/p\u003e \u003cp\u003eExam essentials 228\u003c\/p\u003e \u003cp\u003e5.4 Given a scenario, troubleshoot video, projector, and display issues 229\u003c\/p\u003e \u003cp\u003eCommon symptoms 229\u003c\/p\u003e \u003cp\u003eExam essentials 232\u003c\/p\u003e \u003cp\u003e5.5 Given a scenario, troubleshoot common issues with mobile devices 232\u003c\/p\u003e \u003cp\u003eCommon symptoms 233\u003c\/p\u003e \u003cp\u003eExam essentials 237\u003c\/p\u003e \u003cp\u003e5.6 Given a scenario, troubleshoot and resolve printer issues 238\u003c\/p\u003e \u003cp\u003eCommon symptoms 238\u003c\/p\u003e \u003cp\u003eExam essentials 244\u003c\/p\u003e \u003cp\u003e5.7 Given a scenario, troubleshoot problems with wired and wireless networks 244\u003c\/p\u003e \u003cp\u003eCommon symptoms 244\u003c\/p\u003e \u003cp\u003eExam essentials 247\u003c\/p\u003e \u003cp\u003eReview Questions 248\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II CompTIA A+ Core 2 Exam 220- 1102 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Operating Systems 253\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Identify basic features of Microsoft Windows editions 263\u003c\/p\u003e \u003cp\u003eWindows 10 editions 263\u003c\/p\u003e \u003cp\u003eWindows 11 264\u003c\/p\u003e \u003cp\u003eFeature differences 264\u003c\/p\u003e \u003cp\u003eUpgrade paths 266\u003c\/p\u003e \u003cp\u003eExam essentials 267\u003c\/p\u003e \u003cp\u003e1.2 Given a scenario, use the appropriate Microsoft command- line tool 268\u003c\/p\u003e \u003cp\u003eNavigation 268\u003c\/p\u003e \u003cp\u003eCommand- line tools 271\u003c\/p\u003e \u003cp\u003eExam essentials 290\u003c\/p\u003e \u003cp\u003e1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS) 290\u003c\/p\u003e \u003cp\u003eTask Manager 291\u003c\/p\u003e \u003cp\u003eMicrosoft Management Console (MMC) snap- in 296\u003c\/p\u003e \u003cp\u003eAdditional tools 312\u003c\/p\u003e \u003cp\u003eExam essentials 320\u003c\/p\u003e \u003cp\u003e1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility 320\u003c\/p\u003e \u003cp\u003eInternet Options 320\u003c\/p\u003e \u003cp\u003eDevices and Printers 327\u003c\/p\u003e \u003cp\u003ePrograms and Features 329\u003c\/p\u003e \u003cp\u003eNetwork and Sharing Center 331\u003c\/p\u003e \u003cp\u003eSystem 331\u003c\/p\u003e \u003cp\u003eWindows Defender Firewall 335\u003c\/p\u003e \u003cp\u003eMail 335\u003c\/p\u003e \u003cp\u003eSound 336\u003c\/p\u003e \u003cp\u003eUser Accounts 337\u003c\/p\u003e \u003cp\u003eDevice Manager 339\u003c\/p\u003e \u003cp\u003eIndexing Options 340\u003c\/p\u003e \u003cp\u003eAdministrative Tools 340\u003c\/p\u003e \u003cp\u003eFile Explorer Options 342\u003c\/p\u003e \u003cp\u003ePower Options 346\u003c\/p\u003e \u003cp\u003eEase of Access 348\u003c\/p\u003e \u003cp\u003eExam essentials 349\u003c\/p\u003e \u003cp\u003e1.5 Given a scenario, use the appropriate Windows settings 349\u003c\/p\u003e \u003cp\u003eTime and Language 350\u003c\/p\u003e \u003cp\u003eUpdate and Security 351\u003c\/p\u003e \u003cp\u003ePersonalization 352\u003c\/p\u003e \u003cp\u003eApps 355\u003c\/p\u003e \u003cp\u003ePrivacy 356\u003c\/p\u003e \u003cp\u003eSystem 357\u003c\/p\u003e \u003cp\u003eDevices 357\u003c\/p\u003e \u003cp\u003eNetwork and Internet 359\u003c\/p\u003e \u003cp\u003eGaming 361\u003c\/p\u003e \u003cp\u003eAccounts 362\u003c\/p\u003e \u003cp\u003eExam essentials 362\u003c\/p\u003e \u003cp\u003e1.6 Given a scenario, configure Microsoft Windows networking features on a client\/desktop 364\u003c\/p\u003e \u003cp\u003eWorkgroup vs. domain setup 364\u003c\/p\u003e \u003cp\u003eLocal OS firewall settings 368\u003c\/p\u003e \u003cp\u003eClient network configuration 369\u003c\/p\u003e \u003cp\u003eEstablish network connections 370\u003c\/p\u003e \u003cp\u003eProxy settings 371\u003c\/p\u003e \u003cp\u003eExam essentials 373\u003c\/p\u003e \u003cp\u003e1.7 Given a scenario, apply application installation and configuration concepts 374\u003c\/p\u003e \u003cp\u003eSystem requirements for applications 374\u003c\/p\u003e \u003cp\u003eOS requirements for applications 375\u003c\/p\u003e \u003cp\u003eDistribution methods 376\u003c\/p\u003e \u003cp\u003eOther considerations for new applications 377\u003c\/p\u003e \u003cp\u003eExam essentials 378\u003c\/p\u003e \u003cp\u003e1.8 Explain common OS types and their purposes 378\u003c\/p\u003e \u003cp\u003eWorkstation OSs 378\u003c\/p\u003e \u003cp\u003eCell phone\/tablet OSs 379\u003c\/p\u003e \u003cp\u003eVarious filesystem types 380\u003c\/p\u003e \u003cp\u003eVendor life- cycle limitations 381\u003c\/p\u003e \u003cp\u003eCompatibility concerns between OSs 381\u003c\/p\u003e \u003cp\u003eExam essentials 382\u003c\/p\u003e \u003cp\u003e1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment 382\u003c\/p\u003e \u003cp\u003eBoot methods 382\u003c\/p\u003e \u003cp\u003eTypes of installations 384\u003c\/p\u003e \u003cp\u003ePartitioning 388\u003c\/p\u003e \u003cp\u003eDrive format 389\u003c\/p\u003e \u003cp\u003eUpgrade considerations 390\u003c\/p\u003e \u003cp\u003eFeature updates 390\u003c\/p\u003e \u003cp\u003eExam essentials 391\u003c\/p\u003e \u003cp\u003e1.10 Identify common features and tools of the macOS\/desktop OS 391\u003c\/p\u003e \u003cp\u003eInstallation and uninstallation of applications 391\u003c\/p\u003e \u003cp\u003eApple ID and corporate restrictions 392\u003c\/p\u003e \u003cp\u003eBest practices 393\u003c\/p\u003e \u003cp\u003eSystem Preferences 394\u003c\/p\u003e \u003cp\u003eFeatures 398\u003c\/p\u003e \u003cp\u003eDisk Utility 401\u003c\/p\u003e \u003cp\u003eFileVault 402\u003c\/p\u003e \u003cp\u003eTerminal 402\u003c\/p\u003e \u003cp\u003eForce Quit 403\u003c\/p\u003e \u003cp\u003eExam essentials 404\u003c\/p\u003e \u003cp\u003e1.11 Identify common features and tools of the Linux client\/desktop OS 404\u003c\/p\u003e \u003cp\u003eCommon commands 404\u003c\/p\u003e \u003cp\u003eBest practices 411\u003c\/p\u003e \u003cp\u003eTools 414\u003c\/p\u003e \u003cp\u003eExam essentials 415\u003c\/p\u003e \u003cp\u003eReview Questions 416\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Security 419\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Summarize various security measures and their purposes 427\u003c\/p\u003e \u003cp\u003ePhysical security 427\u003c\/p\u003e \u003cp\u003ePhysical security for staff 432\u003c\/p\u003e \u003cp\u003eLogical security 435\u003c\/p\u003e \u003cp\u003eMobile device management (MDM) 436\u003c\/p\u003e \u003cp\u003eActive Directory 437\u003c\/p\u003e \u003cp\u003eExam essentials 439\u003c\/p\u003e \u003cp\u003e2.2 Compare and contrast wireless security protocols and authentication methods 439\u003c\/p\u003e \u003cp\u003eProtocols and encryption 439\u003c\/p\u003e \u003cp\u003eAuthentication 441\u003c\/p\u003e \u003cp\u003eExam essentials 442\u003c\/p\u003e \u003cp\u003e2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods 443\u003c\/p\u003e \u003cp\u003eMalware 443\u003c\/p\u003e \u003cp\u003eTools and methods 449\u003c\/p\u003e \u003cp\u003eExam essentials 452\u003c\/p\u003e \u003cp\u003e2.4 Explain common social- engineering attacks, threats, and vulnerabilities 452\u003c\/p\u003e \u003cp\u003eSocial engineering 452\u003c\/p\u003e \u003cp\u003eThreats 455\u003c\/p\u003e \u003cp\u003eVulnerabilities 458\u003c\/p\u003e \u003cp\u003eExam essentials 459\u003c\/p\u003e \u003cp\u003e2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS 459\u003c\/p\u003e \u003cp\u003eDefender Antivirus 459\u003c\/p\u003e \u003cp\u003eFirewall 461\u003c\/p\u003e \u003cp\u003eUsers and Groups 462\u003c\/p\u003e \u003cp\u003eLogin OS Options 463\u003c\/p\u003e \u003cp\u003eNTFS vs. share permissions 464\u003c\/p\u003e \u003cp\u003eShared files and folders 467\u003c\/p\u003e \u003cp\u003eRun as administrator vs. standard user 468\u003c\/p\u003e \u003cp\u003eBitLocker 470\u003c\/p\u003e \u003cp\u003eBitLocker To Go 470\u003c\/p\u003e \u003cp\u003eEncrypting File System (EFS) 470\u003c\/p\u003e \u003cp\u003eExam essentials 471\u003c\/p\u003e \u003cp\u003e2.6 Given a scenario, configure a workstation to meet best practices for security 471\u003c\/p\u003e \u003cp\u003eData- at- rest encryption 472\u003c\/p\u003e \u003cp\u003ePassword best practices 472\u003c\/p\u003e \u003cp\u003eEnd- user best practices 473\u003c\/p\u003e \u003cp\u003eAccount management 474\u003c\/p\u003e \u003cp\u003eChange default administrator’s user account\/password 475\u003c\/p\u003e \u003cp\u003eDisable AutoRun 475\u003c\/p\u003e \u003cp\u003eDisable Autoplay 476\u003c\/p\u003e \u003cp\u003eExam essentials 476\u003c\/p\u003e \u003cp\u003e2.7 Explain common methods for securing mobile and embedded devices 476\u003c\/p\u003e \u003cp\u003eScreen locks 477\u003c\/p\u003e \u003cp\u003eRemote wipes 478\u003c\/p\u003e \u003cp\u003eLocator applications 478\u003c\/p\u003e \u003cp\u003eOS updates 478\u003c\/p\u003e \u003cp\u003eDevice encryption 479\u003c\/p\u003e \u003cp\u003eRemote backup applications 479\u003c\/p\u003e \u003cp\u003eFailed login attempts restrictions 479\u003c\/p\u003e \u003cp\u003eAntivirus\/anti- malware 479\u003c\/p\u003e \u003cp\u003eFirewalls 480\u003c\/p\u003e \u003cp\u003ePolicies and procedures 480\u003c\/p\u003e \u003cp\u003eInternet of Things (IoT) 480\u003c\/p\u003e \u003cp\u003eExam essentials 480\u003c\/p\u003e \u003cp\u003e2.8 Given a scenario, use common data destruction and disposal methods 481\u003c\/p\u003e \u003cp\u003ePhysical destruction 481\u003c\/p\u003e \u003cp\u003eRecycling or repurposing best practices 482\u003c\/p\u003e \u003cp\u003eOutsourcing concepts 484\u003c\/p\u003e \u003cp\u003eExam essentials 484\u003c\/p\u003e \u003cp\u003e2.9 Given a scenario, configure appropriate security settings on small office\/home office (SOHO) wireless and wired networks 485\u003c\/p\u003e \u003cp\u003eHome router settings 485\u003c\/p\u003e \u003cp\u003eWireless specific 488\u003c\/p\u003e \u003cp\u003eFirewall settings 491\u003c\/p\u003e \u003cp\u003eExam essentials 491\u003c\/p\u003e \u003cp\u003e2.10 Given a scenario, install and configure browsers and relevant security settings 492\u003c\/p\u003e \u003cp\u003eBrowser download\/installation 492\u003c\/p\u003e \u003cp\u003eExtensions and plug- ins 492\u003c\/p\u003e \u003cp\u003ePassword managers 493\u003c\/p\u003e \u003cp\u003eSecure connections\/sites – valid certificates 493\u003c\/p\u003e \u003cp\u003eSettings 493\u003c\/p\u003e \u003cp\u003eExam essentials 496\u003c\/p\u003e \u003cp\u003eReview Questions 497\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Software Troubleshooting 501\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Given a scenario, troubleshoot common Windows OS problems 505\u003c\/p\u003e \u003cp\u003eCommon symptoms 505\u003c\/p\u003e \u003cp\u003eCommon troubleshooting steps 510\u003c\/p\u003e \u003cp\u003eExam essentials 514\u003c\/p\u003e \u003cp\u003e3.2 Given a scenario, troubleshoot common personal computer (PC) security issues 514\u003c\/p\u003e \u003cp\u003eCommon symptoms 514\u003c\/p\u003e \u003cp\u003eBrowser- related symptoms 517\u003c\/p\u003e \u003cp\u003eExam essentials 518\u003c\/p\u003e \u003cp\u003e3.3 Given a scenario, use best practice procedures for malware removal 518\u003c\/p\u003e \u003cp\u003e1. Investigate and verify malware symptoms 518\u003c\/p\u003e \u003cp\u003e2. Quarantine infected systems 519\u003c\/p\u003e \u003cp\u003e3. Disable System Restore in Windows 519\u003c\/p\u003e \u003cp\u003e4. Remediate infected systems 519\u003c\/p\u003e \u003cp\u003e5. Schedule scans and run updates 519\u003c\/p\u003e \u003cp\u003e6. Enable System Restore and create a restore point in Windows 520\u003c\/p\u003e \u003cp\u003e7. Educate the end user 520\u003c\/p\u003e \u003cp\u003eExam essentials 520\u003c\/p\u003e \u003cp\u003e3.4 Given a scenario, troubleshoot common mobile OS and application issues 520\u003c\/p\u003e \u003cp\u003eCommon symptoms 521\u003c\/p\u003e \u003cp\u003eExam essentials 524\u003c\/p\u003e \u003cp\u003e3.5 Given a scenario, troubleshoot common mobile OS and application security issues 524\u003c\/p\u003e \u003cp\u003eSecurity concerns 524\u003c\/p\u003e \u003cp\u003eCommon symptoms 526\u003c\/p\u003e \u003cp\u003eExam essentials 527\u003c\/p\u003e \u003cp\u003eReview Questions 528\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Operational Procedures 531\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Given a scenario, implement best practices associated with documentation and support systems information management 538\u003c\/p\u003e \u003cp\u003eTicketing systems 538\u003c\/p\u003e \u003cp\u003eAsset management 540\u003c\/p\u003e \u003cp\u003eTypes of documents 542\u003c\/p\u003e \u003cp\u003eKnowledge base\/articles 545\u003c\/p\u003e \u003cp\u003eExam essentials 545\u003c\/p\u003e \u003cp\u003e4.2 Explain basic change- management best practices 545\u003c\/p\u003e \u003cp\u003eDocumented business processes 546\u003c\/p\u003e \u003cp\u003eChange management 546\u003c\/p\u003e \u003cp\u003eExam essentials 548\u003c\/p\u003e \u003cp\u003e4.3 Given a scenario, implement workstation backup and recovery methods 548\u003c\/p\u003e \u003cp\u003eBackup and recovery 548\u003c\/p\u003e \u003cp\u003eBackup testing 550\u003c\/p\u003e \u003cp\u003eBackup rotation schemes 550\u003c\/p\u003e \u003cp\u003eExam essentials 551\u003c\/p\u003e \u003cp\u003e4.4 Given a scenario, use common safety procedures 552\u003c\/p\u003e \u003cp\u003eElectrostatic discharge (ESD) straps 552\u003c\/p\u003e \u003cp\u003eESD mats 553\u003c\/p\u003e \u003cp\u003eEquipment grounding 554\u003c\/p\u003e \u003cp\u003eProper power handling 555\u003c\/p\u003e \u003cp\u003eProper component handling and storage 555\u003c\/p\u003e \u003cp\u003eAntistatic bags 555\u003c\/p\u003e \u003cp\u003eCompliance with government regulations 555\u003c\/p\u003e \u003cp\u003ePersonal safety 555\u003c\/p\u003e \u003cp\u003eExam essentials 557\u003c\/p\u003e \u003cp\u003e4.5 Summarize environmental impacts and local environmental controls 557\u003c\/p\u003e \u003cp\u003eMaterial safety data sheet (MSDS)\/documentation for handling and disposal 557\u003c\/p\u003e \u003cp\u003eTemperature, humidity- level awareness, and proper ventilation 559\u003c\/p\u003e \u003cp\u003ePower surges, brownouts, and blackouts 562\u003c\/p\u003e \u003cp\u003eExam essentials 564\u003c\/p\u003e \u003cp\u003e4.6 Explain the importance of prohibited content\/activity and privacy, licensing, and policy concepts 565\u003c\/p\u003e \u003cp\u003eIncident response 565\u003c\/p\u003e \u003cp\u003eLicensing\/digital rights management (DRM)\/end- user license agreement (EULA) 567\u003c\/p\u003e \u003cp\u003eRegulated data 568\u003c\/p\u003e \u003cp\u003eExam essentials 569\u003c\/p\u003e \u003cp\u003e4.7 Given a scenario, use proper communication techniques and professionalism 569\u003c\/p\u003e \u003cp\u003eProfessional appearance and attire 570\u003c\/p\u003e \u003cp\u003eUse proper language and avoid jargon, acronyms, and slang, when applicable 570\u003c\/p\u003e \u003cp\u003eMaintain a positive attitude\/project confidence 571\u003c\/p\u003e \u003cp\u003eActively listen, take notes, and avoid interrupting the customer 571\u003c\/p\u003e \u003cp\u003eBe culturally sensitive 571\u003c\/p\u003e \u003cp\u003eBe on time (if late, contact the customer) 572\u003c\/p\u003e \u003cp\u003eAvoid distractions 572\u003c\/p\u003e \u003cp\u003eDealing with difficult customers or situations 573\u003c\/p\u003e \u003cp\u003eSet and meet expectations\/time line and communicate status with the customer 574\u003c\/p\u003e \u003cp\u003eDeal appropriately with customers’ confidential and private materials 575\u003c\/p\u003e \u003cp\u003eExam essentials 576\u003c\/p\u003e \u003cp\u003e4.8 Identify the basics of scripting 576\u003c\/p\u003e \u003cp\u003eScript file types 576\u003c\/p\u003e \u003cp\u003eUse cases for scripting 577\u003c\/p\u003e \u003cp\u003eOther considerations when using scripts 578\u003c\/p\u003e \u003cp\u003eExam essentials 579\u003c\/p\u003e \u003cp\u003e4.9 Given a scenario, use remote access technologies 579\u003c\/p\u003e \u003cp\u003eMethods\/tools 579\u003c\/p\u003e \u003cp\u003eSecurity considerations of each access method 582\u003c\/p\u003e \u003cp\u003eExam essentials 582\u003c\/p\u003e \u003cp\u003eReview Questions 583\u003c\/p\u003e \u003cp\u003eAppendix Answers to the Review Questions 587\u003c\/p\u003e \u003cp\u003eChapter 1: Mobile Devices 588\u003c\/p\u003e \u003cp\u003eChapter 2: Networking 589\u003c\/p\u003e \u003cp\u003eChapter 3: Hardware 591\u003c\/p\u003e \u003cp\u003eChapter 4: Virtualization and Cloud Computing 595\u003c\/p\u003e \u003cp\u003eChapter 5: Hardware and Network Troubleshooting 596\u003c\/p\u003e \u003cp\u003eChapter 6: Operating Systems 598\u003c\/p\u003e \u003cp\u003eChapter 7: Security 599\u003c\/p\u003e \u003cp\u003eChapter 8: Software Troubleshooting 602\u003c\/p\u003e \u003cp\u003eChapter 9: Operational Procedures 603\u003c\/p\u003e \u003cp\u003eIndex 607\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407176507735,"sku":"9781119861072","price":21.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119861072.jpg?v=1730498439"},{"product_id":"comptia-cysa-certification-kit-9781394182961","title":"CompTIA CySA Certification Kit","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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